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The purpose of this research is to reveal the gendered nature of social arrangements in order to bring to the surface the hidden discourses that mediate the opportunities of women leaders in the field of corporate social responsibility (CSR) and sustainability.

The author uses critical sense-making (CSM) to analyze interviews with CSR leaders toward understanding the interconnected layers of influences they draw from as they make sense of their experiences.

Despite the positioning of women as being untapped resources within CSR, the reality within CSR leadership indicates that resilient, stereotypical social constructions of gender are being (re)created. However, cues can disrupt the ongoing process of sense-making and create shocks that represent opportunities for resistance as discriminatory practices are revealed.

Applying CSM as a methodology and to the field of CSR adds a component to CSR and gender scholarship that is currently missing. CSM as a methodology bridges broader sociocultural discourses and the local site of sense-making, making visible the structures and processes that enable some narratives to become legitimized by the formative context and protect the status quo.

If these leaders are able to use their discursive power to establish an alternate, dominant narrative throughout their organizations – a culture of emotional empathy within CSR – alternate meanings about the nature and purpose of CSR may emerge while highlighting the need for change.

Applying CSM as a methodology and to the field of CSR adds a component to CSR and gender scholarship that is currently missing. CSM as a methodology bridges broader sociocultural discourses and the local site of sense-making, making visible the structures and processes that enable some narratives to become legitimized by the formative context and protect the status quo.

Purpose – To present detailed examples of the social construction of understandings, exploring interplay between social and individual sense making.

Methodology/approach – A form of ethnomethodological discourse analysis is undertaken using text from online discussions groups for people with kidney failure. Sense making is theorised using Dervin's Sense-Making Methodology (1999) as a starting point. Chatman's Theory of Normative Behaviour (2000) and Pettigrew's Information Grounds (1999) are considered for their potential to theorise social impacts on individual understandings, while a practice theoretic approach (Gherardi, 2009a, 2009b) illuminates dynamics between social and individual sense making.

Findings – Local understandings developed out of repetition with gradual modification of ideas. Meanwhile, generic information such as facts was usually contextualised by descriptions of lived experiences. In this way, specifics were emphasised rather than generalities. However, the detailed, non-prescriptive commentaries provided by individuals gathered into usefully loose (non-specific) fields of possibilities.

Research implications – Information and knowledge manifest as transient and customised. This suggests a need for caution if researchers conceive people as having stable ‘knowledge structures’ which can be mapped by research, and it raises questions about durable incarnations of information.

Practical implications – People must produce flexible understandings particular to their situation. This requires time, reiteration and access to contributions from a range of sources. Provision of generic information during one-off interactions is only a first step towards support of these larger needs.

Originality/value of paper – Extends relational conceptions of information and verb-based metaphors for sense making, by proposing sense making, information and knowledge as transient and customised.

Purpose – To develop a broader understanding of sense-making as an embodied process of social construction.

Methodology/approach – Extended conversational interviews (Seidman, 1991) were undertaken with 35 prominent theatre professionals in Canada, Finland and the United Kingdom exploring the events and relationships that shaped their relationship with Shakespeare and his work. Inductive analysis was carried out inspired by a variety of theoretical lenses, including Dervin's Sense-Making and Foucauldian discourse analysis.

Findings – Participants’ sense-making was quintessentially social in that it was not only linked to their social connections and relationships with other members of the company but also a process of social construction drawing on a variety of disparate, and sometimes contradictory, established discourses. In contrast to prevailing approaches in information behaviour, the findings emphasise the importance of understanding sense-making in a more holistic way: as a process involving emotions as well as rationality, bodies as well as minds.

Research implications – Information researchers need to adopt a more holistic approach to understanding the relationship between people and information: to recognise that atomistic approaches focussing on the purposive information seeking of individuals reflect an implicit systems-centrism rather than people's lived experience.

Practical implications – Information researchers and practitioners need to consider the social affective and embodied nature of sense-making and consider, for example the ways in which online social networking sites build on centuries-old communal knowledge-sharing practices.

Originality/value of paper – The study extends our understanding of the importance of affect and embodiment for people's sense-making, while at the same time demonstrating that they, like language, are the products of social construction, both the object and generator of discourse.

Previous attempts to solve complex problems in the field of education have often focused on one disciplinary perspective. This impedes the creation of meaningful solutions and lasting change. While an interdisciplinary approach has the potential for complex problem solving, it has often proven difficult. The purpose of this paper is to apply social capital and sense-making lenses to facilitate complex problem-solving on a large, interdisciplinary, National Science Foundation funded team.

Social network analysis (SNA) and interviews allowed for the examination of the existing underlying social structures of the project team, and the ways in which these underlying structures were impacting the team’s ability to leverage its own social capital.

Findings demonstrated that decentralized, low levels of weekly and daily collaboration may constrain the team’s capacity for collective sense-making and its ability to achieve coherence around project goals.

Using SNA to systematically study the underlying network structure of a team, with the intention to use that data to drive change, can allow teams to shape their networks over time to allow for sense-making and successful collaborations. It may be that, while large teams are studying their intended phenomena, they should also make time to study themselves.

Increasing the successfulness of large teams stands to positively impact researchers’ abilities to create workable solutions to intractable problems.

While SNA is a popular approach to understanding school districts and the spread of educational innovations, this study uses SNA to understand the creation of solutions and innovations.

The study aims to provide an empirical investigation of social enterprises in the context of experiential learning. Specifically, the study aims to investigate the interplay between faith-based principles and the processes of opportunity recognition and exploitation through an in-depth, qualitative study of social enterprises offered through the Global Social Benefit Institute (GSBI).

In this study, student experiences with social entrepreneurship are examined and their subsequent reflections are analyzed. Applying the Gioia methodology to the sample of student reflection data, this study enriches the growing literature on sense-making by looking closely at how student entrepreneurs engage their own faith-based education in helping their teams, beneficiaries and stakeholders “make sense” of a social change opportunity.

This study finds evidence of variability in the elaboration of the faith-based principles when sampling on the social needs of affection, behavioral confirmation and status.

The results suggest a role for faith-based sense-making when confronting the realities of social change opportunities.

To study the ways in which the people involve in social enterprises make sense out of what they are trying to do.

The study focused on the issues and concerns of participants in a social enterprise network in Bradford, UK, where the network includes both social enterprises and agencies offering them support. Explains that the study aimed to examine the relationship between the development of social enterprise and organizational identity, processes and problems to determine what shared meanings and sense of shared identity are used by participants to make sense of social enterprise, how these are related to actions and projects within the social enterprise sector, and whether there is network integrity in responding and adapting to changes. Reports on a case study involving exploratory semi‐structured interviews, between November 2005 and February 2006, with 11 key actors involved in social enterprise networks in Bradford, all of which were involved in either delivering services to the community or from agencies tasked with supporting these groups.

Five key themes emerged from the interviews: identifying as a social entrepreneur; organizational identity; common language; growth; and networking. Concludes that the factors involved in the way that actors in social enterprises make sense of their activities include: identity, where most organizations did not identify a heroic leader nor would they choose to become social entrepreneurs; lack of a common metaphor; staying small; and fragmentation.

Provides a useful starting point from which to explore the problems faced by social enterprise organizations.

Theorists within and outside LIS observe that neither information nor experience is usefully conceived as stable entities. This chapter focuses instead on experiencing and considers how people respond interactively within situations in flux, using that perspective to explore sense making. Methodologically guided by Dervin, ethnomethodology and practice theory, I spent two years participating in online discussion groups where people discussed experiences of kidney failure. I use content analysis of textual interactions to demonstrate the centrality of experiences in the discussions, followed by thematic analysis to explore why experiencing appeared to be central to sense making. I found that contributors described active and reactive responses to environments, in which emotions, understanding and other forms of experiencing forged and ‘mangled’ each other, processes which I interpret using metaphors from practice theory. These iterative processes, though painful at times, apparently kept contributors’ understandings connected to their experiences of reality. Therefore this chapter extends understandings of the centrality of experiential and embodied aspects of sense making, while also addressing problems with using static metaphors and methods to explore dynamic processes.

This conceptual paper develops a theoretical framework to provide insights with respect to enhancing focus on entrepreneurial sustainability initiatives in the context of emerging economies. The unique idiosyncrasies of the institutional environment of emerging economies are identified along the concept of scripts.

Sense-making and social identity theory are utilized to draw propositions along with the dimensions of the three stages of the sense-making process: enactment, selection and retention, in order to identify factors that are likely to motivate the next generation of business leaders in emerging economies to undertake greater levels of sustainability initiatives.

When organizations face competing demands of meeting both social and financial goals, sense-making by next-generation leaders becomes relevant. Leaders with greater entrepreneurial orientation (EO) are more likely to take actions decoupled from local isomorphic pressures, such that they turn opportunities for sustainability into novel sustainable initiatives.

This paper proposes a framework to provide insights and directions for future research with respect to enhancing an organizational focus on sustainability initiatives in the context of emerging economies.

A small number of psychological contract studies have explored the cognitive processes that influence employees' evaluation and reactions to perceived contract breach. The aim of this paper is to extend this reseaerch with a qualitative study on breach using a sense making perspective.

In total, 15 interviews employing critical incident technique to examine employee sense making processes were carried out.

The findings highlight the variety of ways employees perceive contract breach and the processual nature of the experience. Emotions and actions were intertwined in the process of attributing responsibility and finding an explanation for the breach.

Contract breach is not necessarily a discrete event and reciprocity is integral to the sense making process. The findings provide a basis for future research that could explore the role of time, contextual factors and various employer representatives as sense‐givers in psychological contract evaluations.

Employer representatives can aid employees to make sense of critical events that occur in organizations to minimize the effects of breach.

The paper provides an under‐researched sense making‐perspective on psychological contract breach. Through a qualitative inquiry, the complex nature of the employees' experience of and reaction to breach, is highlighted.

Modern organic metaphors for society have run parallel to the very idea of sociology as a science, starting with Comte and Spencer's use of the term “social organism” (Comte, 1830–42; Spencer, 1897). These metaphors provide a self-renewing source of debate, analogies, and disanalogies. Processes of social regulation, conservation, growth, and reproduction provoke an irresistible epistemic resonance and make us lose little time in offering explanations resembling those of biological regulation, conservation, growth, and reproduction. The phenomenon has not been restricted to metaphor-hungry social scientists: the final chapter of W. B. Cannon's The wisdom of the body (1932) is called “Relations of biological and social homeostasis.” Attempts to apply a modern theory of living organisms — the theory of autopoiesis (Maturana & Varela, 1980) — to social systems are but the latest installment in this saga. Despite the appeal of the organic metaphor, there are good reasons to remain skeptical of these parallels. “Because every man is a biped, fifty men are not a centipede,” says G. K. Chesterton (1910) ironically in his essay against the medical fallacy. Doctors may disagree on the diagnosis of an illness, he says, but they know what is the state they are trying to restore: that of a healthy organism (implying, admittedly, a rather unproblematic concept of health). In social systems, a “social illness” confronts us with precisely the opposite situation: the disagreement is about what the healthy state should be.