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Article
Publication date: 10 February 2012

Leila June Rod‐Welch

This study aims to evaluate 125 research libraries in North America to identify whether they incorporate reference and social networking tools in their library's website.

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1431

Abstract

Purpose

This study aims to evaluate 125 research libraries in North America to identify whether they incorporate reference and social networking tools in their library's website.

Design/methodology/approach

A content analysis of 125 library websites is conducted to determine whether libraries who are members of the Association of Research Libraries (ARL) incorporate and promote reference and social networking tools in their website. For the purpose of this study, a list of reference and social networking tools was chosen and each library's website was visited to determine first, which reference and social networking tools from this list appear on their library's homepage and, second, which tools appear elsewhere on the library's website.

Findings

The results show that even though most of these reference and social networking tools are incorporated into their library's websites, their presence is lower on their library's homepage.

Practical implications

Academic and research libraries should incorporate reference and social networking tools on their library's homepage to make these services more visible and more easily accessible to their users.

Originality/value

This study demonstrates the importance of the right placement for reference and social networking tools on ARL websites.

Details

Reference Services Review, vol. 40 no. 1
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 26 June 2009

Andrew Keenan and Ali Shiri

Social websites have become a major medium for social interaction. From Facebook to MySpace to emergent sites like Twitter, social websites are increasing exponentially in…

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14447

Abstract

Purpose

Social websites have become a major medium for social interaction. From Facebook to MySpace to emergent sites like Twitter, social websites are increasing exponentially in user numbers and unique visits every day. How do these websites encourage sociability? What features or design practices enable users to socialize with other users? The purpose of this paper is to explore sociability on the social web and details how different social websites encourage their users to interact.

Design/methodology/approach

Four social websites (Facebook, MySpace, LinkedIn and Twitter) were examined from a user study perspective. After thoroughly participating on the websites, a series of observations were recorded from each experience. These experiences were then compared to understand the different approaches of each website.

Findings

Social websites use a number of different approaches to encourage sociability amongst their users. Facebook promotes privacy and representing “real world” networks in web environment, while MySpace promotes publicity and representing both real world and virtual networks in a web environment. Niche websites like LinkedIn and Twitter focus on more specific aspects of community and technology, respectively.

Originality/value

A comparison of different models of sociability does not yet exist. This study focuses specifically on what makes social websitessocial.”

Details

Library Review, vol. 58 no. 6
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 11 March 2019

Maia Farkas and Walied Keshk

The use of social networking websites by companies to disclose corporate news and by investors to collect information for investment purposes is increasing rapidly…

Abstract

Purpose

The use of social networking websites by companies to disclose corporate news and by investors to collect information for investment purposes is increasing rapidly. However, the role of investors’ affective reactions to corporate disclosures on social networking websites is under-researched. This paper aims to examine how the disclosure platform (disclosing news on a company’s Facebook Web page or the corporate investor relations Web page) and news valence (positive or negative) jointly influence investors’ affective reactions to corporate news and stock price change judgments.

Design/methodology/approach

The authors conduct an experimental study using 364 participants from Amazon’s Mechanical Turk website as a proxy for reasonably informed investors.

Findings

Results show that the disclosure platform influences investors’ affective reactions and stock price change judgments when the corporate news is negative, but not when the corporate news is positive. In addition, investors’ affective reactions mediate the influence of the disclosure platform on investors’ stock price change judgments when the corporate news is negative rather than positive.

Originality/value

This paper extends the theory on affective reactions to a social networking context by showing that differences in disclosure platforms and news valence influence investors’ affective reactions to corporate news. In addition, the study’s theory and findings have significant implications for researchers, company managers and public relations specialists, capital market participants, regulators and investor education organizations and users of social networking websites.

Details

Journal of Financial Reporting and Accounting, vol. 17 no. 1
Type: Research Article
ISSN: 1985-2517

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Article
Publication date: 20 August 2018

Sebastião M. Neto, Sérgio Dias, Rokia Missaoui, Luis Zárate and Mark Song

In recent years, the increasing complexity of the hyper-connected world demands new approaches for social network analysis. The main challenges are to find new…

Abstract

Purpose

In recent years, the increasing complexity of the hyper-connected world demands new approaches for social network analysis. The main challenges are to find new computational methods that allow the representation, characterization and analysis of these social networks. Nowadays, formal concept analysis (FCA) is considered an alternative to identifying conceptual structures in a social network. In this FCA-based work, this paper aims to show the potential of building computational models based on implications to represent and analyze two-mode networks.

Design/methodology/approach

This study proposes an approach to find three important substructures in social networks such as conservative access patterns, minimum behavior patterns and canonical access patterns. The present study approach considered as a case study a database containing the access logs of a cable internet service provider.

Findings

The result allows us to uncover access patterns, conservative access patterns and minimum access behavior patterns. Furthermore, through the use of implications sets, the relationships between event-type elements (websites) in two-mode networks are analyzed. This paper discusses, in a generic form, the adopted procedures that can be extended to other social networks.

Originality/value

A new approach is proposed for the identification of conservative behavior in two-mode networks. The proper implications needed to handle minimum behavior pattern in two-mode networks is also proposed to be analyzed. The one-item conclusion implications are easy to understand and can be more relevant to anyone looking for one particular website access pattern. Finally, a method for a canonical behavior representation in two-mode networks using a canonical set of implications (steam base), which present a minimal set of implications without loss of information, is proposed.

Details

International Journal of Web Information Systems, vol. 14 no. 3
Type: Research Article
ISSN: 1744-0084

Keywords

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Article
Publication date: 9 September 2020

Yolanda Ramírez, Ángel Tejada and María Pilar Sánchez

This paper aims to investigate the extent of intellectual capital disclosure (ICD) through websites and social media in Spanish local government (SLG) and analyze the…

Abstract

Purpose

This paper aims to investigate the extent of intellectual capital disclosure (ICD) through websites and social media in Spanish local government (SLG) and analyze the factors that explain their disclosure.

Design/methodology/approach

The study applies content analysis and regression techniques. The ICD is analyzed for Spanish municipalities with more than 100,000 inhabitants and provincial capitals over a period from January 2018 to February 2020.

Findings

Findings emphasize that the quantity of disclosed information on intellectual capital (IC) is in the low level, particularly with regard to human capital (HC). Furthermore, the results show that the information provided via social media mainly concerns the relational capital (RC). On the other hand, results obtained indicate that larger municipalities, with lower financial autonomy and whose citizens have a high income level use the online media (both websites and social media) more actively to disclose information about IC. Finally, municipalities led by women and with high level of citizens' education exert a positive influence in the ICD only on websites.

Practical implications

This paper makes a number of key contributions to the existing body of knowledge, focusing on ICD, a neglected area in the public sector accounting literature. It explores and identifies the supply-side and demand-side determinants of information affecting the ICD in local governments. The results of this research could be useful for policymakers, regulators and governments' managers to improve the online information addressing ICD issues.

Originality/value

This paper adopts an innovative perspective by investigating the use of alternative tools for ICD in local government context (websites and social media). To the best of the authors’ knowledge, this is the first study that focuses on investigating the determinants of online ICD in local governments.

Details

Journal of Intellectual Capital, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1469-1930

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Article
Publication date: 30 November 2010

Kuo‐Lun Hsiao, Judy Chuan‐Chuan Lin, Xiang‐Ying Wang, Hsi‐Peng Lu and Hueiju Yu

This paper aims to improve understanding of the reasons why people trust the information about product recommendations on social shopping networks of websites, a new…

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9347

Abstract

Purpose

This paper aims to improve understanding of the reasons why people trust the information about product recommendations on social shopping networks of websites, a new e‐commerce method which combines social networking and shopping, and to investigate the impact of the trust on the consumers' intention to purchase products from the online shop of a website.

Design/methodology/approach

An online survey instrument was developed to gather data, and 1,219 questionnaires were used to test the relationships in the proposed model.

Findings

The results indicated that perceived ability, perceived benevolence/integrity, perceived critical mass, and trust in a website were four important antecedents of trust in product recommendation in a social networking site. In addition trust in product recommendations can influence the consumers' intention to purchase from the website through increasing their intention to purchase the products.

Research limitations/implications

The research model demonstrated the importance of trust in product recommendations to online consumers' transaction intention.

Practical implications

The results of the study showed that trust in product recommendations will influence consumers' purchase intentions. Therefore a social shopping website or the websites transforming into social shopping websites should put more emphasis on ways to establish the virtual communities or social networks which can provide the information about product recommendations that consumers trust.

Originality/value

The study provides a comprehensive framework of the antecedents and effects of consumers' trust in recommendations in the context of social shopping.

Details

Online Information Review, vol. 34 no. 6
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 3 April 2017

Louis Yi-Shih Lo and Sheng-Wei Lin

The purpose of this paper is to examine the effects that reference prices and associated information sources (websites that consumers use to explore and their friends who…

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1361

Abstract

Purpose

The purpose of this paper is to examine the effects that reference prices and associated information sources (websites that consumers use to explore and their friends who have similar perspectives on value) have on deal evaluation and intention to disseminate electronic word of mouth (eWOM).

Design/methodology/approach

A stratified survey is conducted to empirically test the relations between reference prices, associated information sources (the top five Consumer-to-consumer (C2C) websites and top five Facebook friends with similar perspectives and values on consumption), deal evaluation, and eWOM intention. The study uses a Facebook API to help participants pick five Facebook friends to act as their favorite sources for advice on shopping.

Findings

The results suggest that consumers’ deal evaluations (as shaped by the recency effects of previous exposure to prices and the influence of Facebook friends and C2C websites) have carry-over effects on their eWOM intentions. The influence of Facebook friends and C2C websites on deal evaluation is as powerful as that of reference price, especially concerning the mean and the lowest prices.

Practical implications

The findings encourage marketers to invest their resources in targeting online groups, and suggest that C2C website marketers should set their offer prices between the mean and the lowest prices.

Originality/value

This study extends prior research on the motives for eWOM dissemination and elaborates an approach to initiate eWOM intention through deal evaluation.

Details

Internet Research, vol. 27 no. 2
Type: Research Article
ISSN: 1066-2243

Keywords

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Article
Publication date: 28 October 2019

Yolanda Ramírez and Ángel Tejada

The purpose of this paper is to investigate the extent and quality of online intellectual capital (IC) disclosure released via websites and social media in relation to…

Abstract

Purpose

The purpose of this paper is to investigate the extent and quality of online intellectual capital (IC) disclosure released via websites and social media in relation to university stakeholders’ information needs in Spanish public universities. In addition, this paper examines whether there are differences in the online IC disclosure according to the type of university.

Design/methodology/approach

The study applies content analysis and a survey. The content analysis was used to analyse the websites and social media (Twitter, Facebook, LinkedIn and Instagram) of all Spanish public universities in the year 2019, whereas the survey was submitted to all members of the Social Councils of Spanish public universities.

Findings

The findings indicate that university stakeholders attach great importance to online disclosure of specific information about IC. However, the findings emphasise that Spanish universities’ website and social media content are still in their infancy. Specifically, this study found that the quality of disclosed information on IC in public universities’ websites is of low level, particularly with regard to the disclosure of relational capital. The study found that the information provided by Spanish public universities via social media mainly concerns the structural and relational capital. Likewise, the results of this paper evidence that the larger and more internationally focused universities reveal more online information on IC.

Practical implications

The results of the research may be beneficial for managers of higher education institutions as a basis for developing adequate strategies addressing IC disclosure through the websites. In order to satisfy the information needs of university stakeholders, Spanish universities can be recommended to focus on reporting higher-quality information on financial relations, students’ satisfaction, quality standard, work-related knowledge/know-how and collaboration between universities and other organisations such as firms, local government and society as a whole.

Originality/value

This study explores two innovative tools to provide IC disclosure in the higher education institutions context, namely, websites and social media, whereas previous studies focused on traditional tools as annual report. Likewise, this study considers the quality of this information.

Details

Journal of Intellectual Capital, vol. 20 no. 5
Type: Research Article
ISSN: 1469-1930

Keywords

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Article
Publication date: 31 May 2013

Ronald E. Goldsmith, Margherita Pagani and Xiaojing Lu

The purpose of the studies was to test if extent of prior social media activity could predict likelihood that a consumer would post reviews on a new review website.

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1898

Abstract

Purpose

The purpose of the studies was to test if extent of prior social media activity could predict likelihood that a consumer would post reviews on a new review website.

Design/methodology/approach

Two online surveys were conducted presenting scenarios in which users were asked about prior social media activity, the number of social networks they belonged to in study one, and how actively they had posted reviews in study two. These questions were followed by descriptions of new review websites, a general local merchant review website in study one and a local restaurant review website in study two.

Findings

Although demographics did a poor job of predicting who would post reviews on the new review websites, prior active social media use and review posting did modestly predict intention to post reviews on the new review websites.

Research limitations/implications

This is not an experimental study and so causality cannot be claimed. Descriptively, although the results were consistent in two studies using different stimuli, other factors might prove to be better predictors of active user‐generated content for other types of sites.

Practical implications

The findings suggest a simple and effective way for two‐sided platform managers to identify potential active reviewers so that they can target them through marketing strategies to encourage their essential participation and less‐active users can be similarly targeted to encourage modest use.

Originality/value

No other studies can be found that focus on this aspect of managing two‐sided platforms. The results might be important for managers of other similar websites that depend on user‐generated content for their value.

Details

Journal of Research in Interactive Marketing, vol. 7 no. 2
Type: Research Article
ISSN: 2040-7122

Keywords

Content available
Article
Publication date: 16 April 2018

Claudia Maia, Guilherme Lunardi, Andre Longaray and Paulo Munhoz

The popularity of social networks has created business opportunities to the electronic commerce environment, being recently named as social commerce. The purpose of this…

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16319

Abstract

Purpose

The popularity of social networks has created business opportunities to the electronic commerce environment, being recently named as social commerce. The purpose of this paper is to analyze – from the perspective of the consumer – the main factors and characteristics (personal or related to the products bought) that have influenced consumers to participate in social commerce buying, recommending, comparing and sharing information about products and services in online marketplace and communities.

Design/methodology/approach

The study is characterized as an exploratory descriptive research, operationalized through a survey, applied to 229 participants of the social network Facebook. The research involves a qualitative stage for identifying potential variables that influence the participation of consumers in social commerce, followed by a quantitative one, including data collection procedures, validation and data analysis.

Findings

The results show trust, perceived usefulness and information quality as the factors that most influence consumer participation in social commerce, being trust in the website the main predictor. Concerning the characteristics, the findings also show that more expensive products and products classified as computers and electronics use ratings, recommendations and comments online more intensively than books, travel, household appliances and fashion products.

Research limitations/implications

As limitations of the study, the authors highlight the small number of interviews conducted during the qualitative stage, which may have left out other relevant factors of the analysis on consumers’ participation in social commerce. Another limitation refers to the selection of the participants of the study; all members of the social network Facebook are identified by the contact net of the authors – though it has been tried to enlarge this contact list by requesting the respondents to share the questionnaire link with their acquaintances, we should be cautious about the generalization of the results.

Originality/value

The study proposes an instrument to identify factors and characteristics that are taken into consideration by the consumers when participating in social commerce. Such a tool can be replicated by firms included in this type of commerce, in order to evaluate the behavior and perception of their customers about their performance in the online environment. This study also highlights trust, information quality and perceived usefulness of the website as the most influencing factors of the consumers’ participation in social commerce. In addition, the authors identified that more expensive products and products classified as computers and electronics seem to use more intensively ratings, recommendations and comments online provided by other people. This fact supports the research literature that (positive or negative) online recommendations influence the consumers purchase behavior, reducing uncertainties about the products and increasing credibility and trust.

Details

Revista de Gestão, vol. 25 no. 2
Type: Research Article
ISSN: 2177-8736

Keywords

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