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The association between social media and jealousy is an aspect of the dark side of social media that has garnered significant attention in the past decade. However, the understanding of this association is fragmented and needs to be assimilated to provide scholars with an overview of the current boundaries of knowledge in this area. This systematic literature review (SLR) aims to fulfill this need.

The authors undertake an SLR to assimilate the current knowledge regarding the association between social media and jealousy, and they examine the phenomenon of social media-induced jealousy (SoMJ). Forty-five empirical studies are curated and analyzed using stringent protocols to elucidate the existing research profile and thematic research areas.

The research themes emerging from the SLR are (1) the need for a theoretical and methodological grounding of the concept, (2) the sociodemographic differences in SoMJ experiences, (3) the antecedents of SoMJ (individual, partner, rival and platform affordances) and (4) the positive and negative consequences of SoMJ. Conceptual and methodological improvements are needed to undertake a temporal and cross-cultural investigation of factors that may affect SoMJ and acceptable thresholds for social media behavior across different user cohorts. This study also identifies the need to expand current research boundaries by developing new methodologies and focusing on under-investigated variables.

The study may assist in the development of practical measures to raise awareness about the adverse consequences of SoMJ, such as intimate partner violence and cyberstalking.

The purpose of this paper is to provide a rationale and framework for examining stakeholder reactions to crisis communication messages in various social media channels. Stakeholders can become crisis communications by entering various sub-arenas of the larger rhetorical arena. The concept of sub-arena is presented and a case analysis used to illustrate the application and value of examining stakeholder crisis communicators during a crisis.

Content analysis was used to evaluate publicly available social media messages posted on the Livestrong blog and the Huffington Post online news site.

The paper demonstrates that monitoring reactions of stakeholders can reveal how individuals can act as crisis communications in social media messages can serve as barometers the effectiveness of an organization's crisis response. The importance of examining multiple sub-arenas is considered due to the influence of supportive stakeholders in organizational social media.

Only two sub-arenas were analyzed using one crisis response during a crisis that extended over a number of months.

The paper includes implications for the examination of social media messages from supportive stakeholder and neutral sub-arenas. The results provide indicators of the effectiveness of an organization's crisis response and how stakeholder messages in social media may contribute to or undermine the crisis response.

This paper demonstrates the value of monitoring social media comments to gauge reactions to organizational crisis responses and demonstrates how stakeholders can function as informal crisis managers. It also begins the discussion of the value and conceptualization of sub-arenas.

The chapter provides recommendations for key communicators’ social media use during pandemic threats. Recommendations are based on findings from two sets of case studies during the 2014–2015 outbreak of Ebola in West Africa: the use by authorities in UK and Norway during the 2014–2015 West African Ebola outbreak; and the use by established media in the UK.

The purpose of this paper is to examine the significance of TripAdvisor on reputation within the hotel industry. TripAdvisor encapsulates key themes in establishing an online reputation strategy in an evolving digital landscape.

Through the use of an exploratory case study, data were gathered primarily by means of a series of expert interviews within the hotel industry in Cyprus, today a mature holiday destination in Europe. Further data collection included a document search of presentations, annual reports, past surveys and sales and marketing literature from the examined industry.

Hotel communication practitioners are fully aware of the impact of social media in managing reputation. Constant monitoring, prompt responses, training and transparency were identified as key factors. Online reputation management needs to be taken into consideration when designing a comprehensive integrated communication strategy.

Congruence amongst interviewees in certain areas could be on account of the homogeneity of practitioners, of their background and training and of similar organisational cultures across the locale of study. This leads to limits in the generalisations from this study’s findings.

Encouragement and training of employees were amongst the primary suggestions that emerged. An internal and external environmental scan, recognising possible strengths, weaknesses, opportunities and threats, which could assist in the effective engagement and monitoring of the organisation’s online presence, were also suggested.

The uniqueness of the study lies in its exploration of reputation management of a well-known traveller’s platform by addressing social media content in both a proactive and reactive manner.

The purpose of this paper is to analyse the 2012 Olympic opening ceremony with the goal of making a nuanced contribution to the discussion of online participation and engagement afforded by social media.

This paper applies a qualitative approach of sequential video analysis to the 2012 Olympic opening ceremony interpretive segment.

Despite the Olympics being a “networked media sport” where countries compete against each another in various sporting events, the paper argues that the overarching narrative of the London 2012 opening ceremony is one that breaks down traditional barriers, while simultaneously situating the individual at the centre of “networked spectatorship”.

Beyond merely watching media events, the paper proposes the term, “networked spectators” to identify how people participate in the content creation, social media moderation, and conversation using social media. Networked spectatorship moves away from the binary of active and passive participation, and rather reflects on the multiple ways people can engage in media events, which specifically includes social media monitoring/moderation as a form of participation.

International students make valuable educational and economic contributions in higher education institutions (HEIs) all across the world. They contribute to the diversity and add different perspective in classrooms. Attracting international students is one of the objectives of HEIs. International students being present all over the world access information about the university online. Hence, all the relevant information must be available on the HEI website. Institutions are also present on social media platforms for interaction purposes. The owned media, including website, social media, discussion forums, etc. of institutions must be regularly monitored and analysed. Equally important is to analyse what students are discussing online about institutions, that is, what are their sentiments. This chapter is an attempt to develop a guide for HEI to draw the interest of international students for an institution through web analytics and social listening. Web analytics will help in understanding the behaviour of the visitor to the HEI website. Key performance indicators that will help in achieve the objective of attracting international students will be identified. On the other hand, analysing social listening on different platforms will help in understanding international students’ perspectives towards a specific institution.

Security breaches have been arising issues that cast a large amount of financial losses and social problems to society and people. Little is known about how social media could be used a surveillance tool to track messages related to security breaches. This paper aims to fill the gap by proposing a framework in studying the social media surveillance on security breaches along with an empirical study to shed light on public attitudes and concerns.

In this study, the authors propose a framework for real-time monitoring of public perception to security breach events using social media metadata. Then, an empirical study was conducted on a sample of 1,13,340 related tweets collected in August 2015 on Twitter. By text mining a large number of unstructured, real-time information, the authors extracted topics, opinions and knowledge about security breaches from the general public. The time series analysis suggests significant trends for multiple topics and the results from sentiment analysis show a significant difference among topics.

The study confirms that social media monitoring provides a supplementary tool for the traditional surveys which are costly and time-consuming to track security breaches. Sentiment score and impact factors are good predictors of real-time public opinions and attitudes to security breaches. Unusual patterns/events of security breaches can be detected in the early stage, which could prevent further destruction by raising public awareness.

The sample data were collected from a short period of time on Twitter. Future study could extend the research to a longer period of time or expand key words search to observe the sentiment trend, especially before and after large security breaches, and to track various topics across time.

The findings could be useful to inform public policy and guide companies responding to consumer security breaches in shaping public perception.

This study is the first of its kind to undertake the analysis of social media (Twitter) content and sentiment on public perception to security breaches.

The purpose of this paper was to examine how small- and medium-sized hospitality organisations engage with social media and how social media data are used by their managers to inform business decisions.

A qualitative approach was used in this research in which interviews were conducted with top management, comprising the owners/directors and other key managers from small- and medium-sized organisations based in Penang, Malaysia. Fan and Gordon's (2014) categorisation of the social media data analysis process and Simon's (1995) concept of the interactive and diagnostic usage of data were used in the analysis of data.

The managers of small- and medium-sized hospitality organisations engage with social media for customer relationship management and the understanding of key main competitors. Social media is used to understand, build and manage relationships with current and potential customers; these activities are also linked to actions taken to protect a company's reputation. Even though, for the companies concerned, data gathering is still at the capture stage with no formal procedures and processes in place, the data are utilised in an interactive way to inform two areas’ major business decisions-making, i.e. those related to pricing and promotion and the strategic formulation and reorientation of the business.

The respondents of this study were mainly from smaller hospitality organisations. Hence, the insights gained are limited to the context of smaller hotels.

A significant number of social media studies within the hospitality sector have focussed on marketing aspects. This study explored the wider use of social media in the case of smaller hospitality organisations and how they compete and position themselves in the competitive hospitality industry.

The purpose of this paper is to examine the legal concepts and theories that are useful in protecting a brand from harmful and unauthorized social media use by third parties.

Qualitative research of articles, news stories, court decisions and statutes was conducted. Various legal concerns and theories were developed from this information.

The various legal theories were organized into a three‐category framework: Monitoring; 'Mposters; and Message.

This framework should be useful to brand managers to protect their brand against unauthorized use, imitation or unfavourable affiliations in social media.

This work is the first to develop a managerial framework of legal issues to address unauthorized and unfavourable use of a brand identity in social media.