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The purpose of this paper is to analyse the extent to which information communication technologies (ICTs) have worked as instruments of perpetuating social exclusion in developing countries.

The paper uses theoretical and conceptual analysis method based on an extensive survey of literature. It greatly draws from the theoretical and empirical insights of social policy sub disciplines of social inclusion/exclusion and social aspects of ICTs.

The paper finds that ICTs in developing countries work to further social marginalization and exclusion. The argument is that developing countries already experience high levels of social exclusion and as a result, ICTs deepen this exclusion.

Theoretically, the paper contributes to the development of literature on the impacts of ICTs in developing countries which are in most cases only assumed. The paper is also pivotal for policy analysis purposes as it informs policy makers on appropriate interventions that can ensure sustainable integration of the socially excluded groups in developing countries. In addition, this paper creates a research sub area for further empirical analysis.

This paper introduces the concept of ‘social quality’ as a measure of quality‐of‐life and it sets out a framework for identifying social indicators of the relationship between information and social quality. Social quality has four elements: socio ‐ economic security, social inclusion, social cohesion and empowerment. Illustrative indicators are identified at both national (Demos) and community (Ethnos) level for four different aspects of each social quality element: input, process, outcome and impact. Then the distribution of information and social quality between Demos and Ethnos levels is investigated. It is concluded that usable indicators of all aspects of each element of social quality can be identified and that analysis of informational social quality at Demos and Ethnos level can add to knowledge about information provision and policy, particularly with reference to minority and marginal communities.

Relying on data collected from in-depth interviews and participant observation, as well as secondary data, this chapter compares the cross-cultural communication processes between easterners and westerners in an Asian cultural context, namely, that of Taiwan, as well as the potential influences of Confucianism and the theory of “manners of different orders.” Our data reveal that westerners tend to communicate with Taiwanese people in an outspoken and brusque way and to make few changes during the communication process. On the contrary, easterners are inclined to communicate with a gentler approach and make adjustments for the local culture. We also find that Confucianism and the theory of manners of different orders have strong influences on cross-cultural communication strategies and performance. This chapter provides evidence to support the arguments that the theory of manners of different orders may play an even more significant role than the individualism–collectivism paradigm in explaining the causes of better communicational performance in Taiwan and possibly mainland China. Implications, limitations, and suggestions for future research are provided based on these findings.

The low number of women in the information technology (IT) field is a concern. The purpose of this paper is to examine the factors behind the exclusion of girls from the IT field.

The present work includes a narrative literature review and an exploratory interview study with ten girls and six study guidance counsellors (GCs) from Finnish senior high schools. Using the nexus analysis as a theoretical lens, the authors examined the exclusion of girls from IT.

Earlier literature directed attention to the cultural norms, assumptions and stereotypes still prevalent in society and the lack of role models and positive media as factors contributing to girls excluding themselves from the IT field. In this research study’s data, the authors not only found evidence of the unintentional exclusion of girls from IT by others but also by the girls themselves. Findings of this research study illustrate the various discourses, actors and their interactions, their background and history-related factors affecting girls' career choices. The novelty of this study is in approaching high school as a site of exclusion, where problematic discourses, interactions and histories come together, reproducing exclusion of girls from the IT field.

The authors contribute with a literature review of the research study on gender and IT and the inclusion/exclusion dynamics around IT. Using the nexus analysis, the authors identify the exclusion dynamics in this complex social issue. Several decades of research have shown that the inclusion of women remains low in IT disciplines. In this study, high schools are viewed as sites of exclusion, engendering a prevalent lack of information and education on the field. The authors offer novel insights into the role of curriculum, GCs and online information excluding girls from the IT field.

The purpose of this paper is to discuss how employment regulations and stigma, arising from working for welfare in “public works”, limit the social inclusion of social assistance beneficiaries. Activation in “public works” is meant for those beneficiaries unable to participate to the unsubsidised labour market because of range of work impairments.

The paper is based on qualitative interviews concerning the perspectives of social assistance beneficiaries in Luxembourg who work in “public works” activation schemes in exchange for social assistance support. The paper uses an encompassing definition of social inclusion based on the idea of social rights.

Access to legal employment status and to social rights are fundamental conditions to foster social inclusion and labour market integration. People in “public works” schemes consider their inclusion hampered by the lack of a legal status that could allow them to access social rights, basic social services and economic life – such as decent housing or access to credit – and the presence of stigma related to working for social assistance.

Ensuring social protection of work and lifting stigma aside labour market integration are key for a social inclusion strategy that could support social assistance beneficiaries’ social inclusion.

Debate on activation, including that arising from social investment, stress the centrality of labour market integration for social inclusion but does not take into account institutional factors – such as the social protection of work – and stigmatisation practices that can directly undermine the social inclusion of social assistance beneficiaries working for welfare.

The purpose of this paper is to anchor the buzzword “inclusive organisation” in a theory-based perspective by identifying meanings of inclusion and exclusion in various scientific discourses.

The paper provides an overview about inclusion/exclusion and its different usage in four “western” scientific discourses. By analysing the role of organisations in each discourse, relevant aspects for specifying the concept of “inclusive organisations” are identified.

The concept of “inclusive organisations” needs to be grounded in a wider industry context for determining adequate action strategies towards inclusiveness. More attention should be paid to the excluding effects of including measures and resulting changes in power relations.

The conceptual approach of the paper needs to be anchored in further empirical research on the measurability of inclusion/exclusion within organisations and on the implementation of organisational practices towards more inclusiveness.

The value of the paper is its interdisciplinary approach to concepts of organisational inclusion and exclusion that are usually analysed separately. This fresh perspective paves the way for an original contribution to further develop the idea of “inclusive organisations”.

Purpose — This chapter explores the concept of social exclusion, the evolution of the term, how it is defined and understood, the place in policy formation and its association with the need for mobility. The association between social exclusion and mobility is overviewed.

Methodology — The concept of social exclusion grew from an understanding that some people are not able to fully participate in mainstream society. Ideas around this were first discussed under the framework of income poverty, moved to ideas of multiple disadvantage and then has clustered around social exclusion. Although many factors have been subsumed under the concept, the ability to be mobile and how this is associated with social exclusion has not been fully explored.

Findings — It is argued that while social exclusion has brought ideas of non-participation in society more firmly into the political agenda, the changing definitions and understandings and failure to build knowledge systematically has hampered the effectiveness of the concept. Social exclusion is viewed in the research reported in this chapter as an issue of social justice defining the critical dimensions needed for a person to be included. Institutional and personal factors, and broad societal trends influence the extent of inclusion/exclusion a person experiences. It is likely that many of these impacts will be influenced by mobility, thus the importance of this research in elucidating what is meant by social exclusion and the key drivers that impact on a person’s ability to participate and maximise their well-being.

In the field of critical heritage studies, it has often been argued that a more inclusive and participatory heritage management approach neutralises differences and can contribute to a more contemporary, plural, democratic and inclusive notion of heritage. Yet, the needs and aspirations of those assumed being excluded from heritage making are not always taken into account, because the analysis and critique often focussed on the dominant heritage discourses, organisations and institutions. This paper conceptualises heritage from below and explores and reconceptualises how subdominant notions of heritage relate to dominant, institutionalised conceptualisations of heritage.

Based on a case study of the Mobarak mosque in The Hague, the authors present the multiplicity of subdominant conceptualisations of heritage, the ways heritage is (expected to be) recognised and represented by the community and the complexity of issues of social inclusion/exclusion.

The authors conclude that inclusive and/or participatory heritage management practices are inclusive in name only when the needs and aspirations of those seemingly being “excluded” are not fully understood and taken into account.

A binary heritage/non-heritage framework, the authors argue, is limited to understand matter that matters. Also the authors find that the assumption that there is a growing desire among local community groups to include their histories and related materialities as heritage in the dominant heritage discourse should be challenged.

Social inclusion incorporates attitudes, expectations and perceptions about what it means to belong to a group. Belonging is embedded in personal beliefs and social structures that set forth criteria that determine how individuals and groups are accorded value and esteem. This chapter explores the constructs of social inclusion, exclusion and belonging with regard to persons in general and more specifically children with disability. It examines the importance of belonging and social inclusion to academic and psychosocial well-being and the effects of stigmatization and exclusion on self-perception, agency and voice. The chapter concludes with a number of evidence-based strategies for creating classrooms, schools and communities in which all are valued, welcomed and belong.

Humans have close relationships with animals for companionship and in working roles. The purpose of this paper is to discuss recent papers on pets and dog-assisted interventions, and relates their findings to social inclusion.

A search was carried out for recent papers on pets, animal-assisted therapy and social inclusion/exclusion.

One paper discusses theories (often lacking in studies of animal-assisted therapy) of why animals may be good for human health and development. A recent review shows evidence that family pet ownership may aid children’s well-being, learning and social development, but too few studies have followed children over time in pet and non-pet households. Studies of dog-assisted interventions show stress-reduction, which in turn may explain why therapy for mental health in young people and adults was more effective with a dog than without. Social inclusion is hinted at but not measured directly, yet dog-assisted therapy might be helpful in this regard.

All the papers discussed in detail here represent up-to-date understanding in this area of knowledge. Benefits of human-animal bonds, especially with dogs, appear to be well-supported by biological as well as observational and self-report evidence. More research is needed on how much these attachments may assist social relating and relationships with other people, and social inclusion.