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Book part
Publication date: 23 August 2018

Helen May and Mark Jones

In recent years, there have been a growing number of references to social capital, in debates about higher education (HE), by policy makers, senior institutional leaders…

Abstract

In recent years, there have been a growing number of references to social capital, in debates about higher education (HE), by policy makers, senior institutional leaders and academics. This chapter highlights the value of social capital to both students and institutions alike, as a contributing factor to the transformational effect of HE; and as an important tool to explain the value of HE to policy makers and the public. We draw on empirical data from students articulating the value of social capital. Their voices demonstrate that social capital has a significant role to play in institutional endeavours to maximise student success.

Details

Access to Success and Social Mobility through Higher Education: A Curate's Egg?
Type: Book
ISBN: 978-1-78743-836-1

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Article
Publication date: 1 June 2005

James J. Hoffman, Mark L. Hoelscher and Karma Sherif

This article attempts to begin the process of removing the cloak of causal ambiguity by examining the role that knowledge management has in the creation of the wide

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7509

Abstract

Purpose

This article attempts to begin the process of removing the cloak of causal ambiguity by examining the role that knowledge management has in the creation of the wide variety of competitive advantages found in some organizations. Specifically, this article aims to extend understanding in the field of knowledge management by examining how knowledge management can affect organizational performance, and by examining one possible determinant of an organization's capacity to manage knowledge.

Design/methodology/approach

Reviews literature on resources‐advantage theory of the firm, social capital and knowledge management to propose ways within the organization to improve their ability to manage knowledge and achieve sustained superior performance. The paper is structured around the following constructs: resource‐advantage theory of the firm, social capital, and knowledge management.

Findings

Describes the relationship between social capital and knowledge management and how both help organizations achieve a sustained superior performance within the market. Suggests that organizations with high levels of social capital have more knowledge‐management capabilities than organizations with low levels of social capital.

Research limitations/implications

This article extends prior research of knowledge management by proposing how social capital can positively impact the ability of organizations to manage knowledge.

Practical implications

Since resources within all businesses are relatively limited, and particularly so when the business is small relative to its competitors, the revelation that social capital can lead to more effective knowledge management makes the decision to support and nurture socialcapital development much more credible.

Originality/value

Because there is no existing literature that has examined the relationship between social capital, knowledge management, and organizational performance, this paper provides a foundation for future studies that examine the relationship between social capital and knowledge management.

Details

Journal of Knowledge Management, vol. 9 no. 3
Type: Research Article
ISSN: 1367-3270

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Abstract

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Schooling and Social Capital in Diverse Cultures
Type: Book
ISBN: 978-1-84950-885-8

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Article
Publication date: 1 April 2006

Qizi Zhang and Hung‐Gay Fung

This study aims to investigate the effects of social capital (defined as networks) on the performance of Chinese private enterprises.

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2704

Abstract

Purpose

This study aims to investigate the effects of social capital (defined as networks) on the performance of Chinese private enterprises.

Design/methodology/approach

The paper employ an econometric model to test relationships between social capital and firm performance, using a sample of private enterprises in a survey in China in 2000.

Findings

The analysis suggests two findings. First, memberships in various organizations do not appear to be significant in affecting the performance of Chinese private enterprises. Second, short‐time investment in, and the flow of, social capital are significant determinants of enterprise performance.

Research limitations/implications

The study examines only the effects of the short‐time investment in social capital. Further research is suggested to examine the effects of long‐term investments in social capital, the relationship between short‐time investment and long‐time investment in social capital, and the network as a whole, including informal networks.

Originality/value

The paper uses the survey data in China to test Krishna's hypothesis which suggests that short‐term investments can play a positive role in the financial performance of firms.

Details

Journal of Small Business and Enterprise Development, vol. 13 no. 2
Type: Research Article
ISSN: 1462-6004

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Abstract

Details

Schooling and Social Capital in Diverse Cultures
Type: Book
ISBN: 978-1-84950-885-8

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Abstract

Details

Schooling and Social Capital in Diverse Cultures
Type: Book
ISBN: 978-1-84950-885-8

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Article
Publication date: 18 September 2009

Konstantinos I. Evangelinos and Nikoleta Jones

The purpose of this paper is to analyse the importance of the theory of social capital for the challenges presented during environmental management initiatives in higher…

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1966

Abstract

Purpose

The purpose of this paper is to analyse the importance of the theory of social capital for the challenges presented during environmental management initiatives in higher education institutions (HEIs). In particular, the paper utilises the fundamental components of social capital theory and assesses a hypothesis that higher stocks of social capital result in benefits for environmental management of HEIs.

Design/methodology/approach

An introduction of the concept of social capital and its components is presented followed by a brief review on its main connections with environmental policy and management in general. An analysis of the influence of each component on several issues occurring during the environmental management of HEIs follows.

Findings

Through the analysis, it is claimed that social capital is a useful concept for the environmental management of HEIs and may significantly facilitate such initiatives.

Research limitations/implications

The paper emphasizes the effect of community social capital in the internal functioning of organizations. Further research could also explore the influence of dealings with external actors.

Practical implications

The paper emphasises the importance of exploring the potential influence of social factors while planning environmental initiatives. Through such assessments, several obstacles may be overcome during implementation procedures.

Originality/value

This is a first attempt to explore the application of the theory of social capital for the functioning of the academic community during initiatives for the greening of HEIs.

Details

International Journal of Sustainability in Higher Education, vol. 10 no. 4
Type: Research Article
ISSN: 1467-6370

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Article
Publication date: 26 October 2021

Myoung-Soung Lee and Jaewon Yoo

This study investigated the effects of social capital on frontline bank employee's adaptive selling behavior via the psychological process. Frontline bank employees'…

Abstract

Purpose

This study investigated the effects of social capital on frontline bank employee's adaptive selling behavior via the psychological process. Frontline bank employees' positive social relationships enhance their perception of the work environment and encourage work engagement. With the multiple mediation model, both internal and external social capital have direct and indirect influence on the frontline bank employee's adaptive selling behavior.

Design/methodology/approach

Data for this study were collected from a cross-sectional sample of retail banking industry in Korea. Specifically, using two-step procedures, employees of financial service or insurance sales department in banks were selected and online survey questionnaires were distributed to them. Data from 330 employees were collected and analyzed.

Findings

The results of this study showed how social capital affects frontline bank employees' person–job fit as a cognitive psychological process, leading to work engagement as an emotional psychological process and, in turn, more adaptive selling behavior. Using multiple mediation analysis, the results showed that work engagement on its own exerts a mediating effect on social capital, whereas a person–job fit does not.

Research limitations/implications

This study applied both aspects of the social capital concept by dividing it into internal and external social capital, and exploring each separately. This study examined the influence on psychological processes and behavioral response by distinguishing between the two forms of social capital. Second, this study expands the previous studies by introducing social capital as an antecedent factor of frontline bank employees' adaptive selling behavior. Finally, this study explains how frontline bank employees' relational resources (i.e. social capital) influence their emotional aspect (i.e. work engagement) and cognitive aspect (i.e. person–job fit), which ultimately influence performance-driven behavior (i.e. adaptive selling behavior).

Practical implications

This research showed the importance of hiring frontline bank employees with excellent social capital capabilities. Furthermore, this study underscored the fact that organizations require preparing and providing practical management methods that can improve the social capital of their current frontline employees. Last, organization need to design the job in a way that innately improves frontline employees' social capital. Therefore, these jobs provide many opportunities for frontline bank employees to use their ability to build relationships in their interactions with customers and make practical decisions to achieve job performance.

Originality/value

This study improved our understanding regarding the importance of employees' social capital by revealing the psychological process of how frontline bank employees' social capital affects adaptive selling behavior. Second, this study expands on the literature by introducing internal and external social capital as an antecedent factor affecting the adaptive selling behavior of frontline bank employees. Furthermore, this study advances understanding on the manner in which relational resources of frontline bank employees (i.e. social capital) influence the emotional (i.e. work engagement) as well as the cognitive aspects (i.e. person–job fit), which ultimately influence performance-driven behavior (i.e. adaptive selling behavior).

Details

International Journal of Bank Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 1 February 2013

Iván Arribas, Penélope Hernández and Jose E. Vila

This paper aims to analyze the role played by two dimensions of entrepreneurs' private social capital in the survival, growth and innovativeness of entrepreneurial service…

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1167

Abstract

Purpose

This paper aims to analyze the role played by two dimensions of entrepreneurs' private social capital in the survival, growth and innovativeness of entrepreneurial service ventures: local size and preferential attachment degree.

Design/methodology/approach

Data were collected by a questionnaire, the unit of investigation being the private entrepreneur in the service sector in the city of Shanghai. The questionnaire allows the authors to identify the social network of the entrepreneurs, estimate the empirical degree distribution for the entire sample, and estimate local size and preferential attachment degree.

Findings

There is empirical evidence that entrepreneurs do not create social networks with preferential attachment structure and a large local size of the network increases the chances of survival of new ventures; however, the chance to become a dynamic venture is only related to entrepreneurs' preferential attachment degree.

Social implications

Any entrepreneurial strategy should include an investment plan to generate a minimum level of social capital or guanxi. Additionally, efficient strategy to generate social capital for dynamic entrepreneurship should focus on the creation of quality social capital. The underestimation of the role of social capital seems to have a deeper impact when analyzing the phenomenon of entrepreneurial innovation.

Originality/value

This conclusion suggests that the role of social capital in the entrepreneurial process could be underestimated systematically, since most of the literature only considers local measures of social capital. This underestimation seems to have a deeper impact when analyzing the phenomenon of entrepreneurial innovation.

Details

Management Decision, vol. 51 no. 1
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 15 September 2021

Fang Zhao, Llandis Barratt-Pugh, Peter Standen, Janice Redmond and Yuliani Suseno

Drawing on social network and social capital literature, this study aims to explore how digital entrepreneurs utilize social networks to build their entrepreneurial…

Abstract

Purpose

Drawing on social network and social capital literature, this study aims to explore how digital entrepreneurs utilize social networks to build their entrepreneurial capability, creating and developing business ventures in a digitally networked society.

Design/methodology/approach

The study takes a qualitative approach, interviewing 35 digital entrepreneurs with businesses operating across multiple industry sectors in Western Australia.

Findings

The findings suggest that structural social capital provides a key resource with groups of relational contacts who facilitate in building entrepreneur capability, the venture and customer markets. Relational social capital provides a foundation of trust between entrepreneurs and social network members that is strategically important for digital entrepreneurship (DE). Cognitive social capital provides mechanisms to form relationships based on shared values across social networks.

Research limitations/implications

The study produces early evidence that in a multiplexed networking world, social capital accrual and use online is different from that of off-line. More empirical studies are needed to understand the complexity of the changing nature of online and off-line social networks, the consequential social capital and their interdependence in DE.

Practical implications

This is an exploratory qualitative study using a limited sample of 35 Australian digital entrepreneurs to explore the impact of social network interaction on digital entrepreneurs and their ventures, with the purpose of stimulating a social network approach when studying DE. This study confirms the critical importance of entrepreneurial social networks in the digital age and provides empirical evidence that online networks foster business development, while off-line networks feed self-development.

Originality/value

The study contributes to current research on DE as a dedicated new research stream of entrepreneurship. Specifically, the study contributes to a greater understanding of how digital entrepreneurs leverage social networks in today's digitally connected society.

Details

Journal of Small Business and Enterprise Development, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1462-6004

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