Search results

1 – 10 of 10
Article
Publication date: 6 February 2020

Sneha Pandey and Divesh Kumar

This study aims to identify and classify the types of value stemming from cooperative creation of experience among customers present in various social and interaction-rich service…

1703

Abstract

Purpose

This study aims to identify and classify the types of value stemming from cooperative creation of experience among customers present in various social and interaction-rich service settings, thus leading to customer–customer value co-creation.

Design/methodology/approach

This exploratory qualitative study uses phenomenological approach and involves ten semi-structured in-depth interviews conducted in different interaction-rich service settings. The interviews were analysed using soft laddering interview technique to uncover various customer-to-customer (C2C) co-created values.

Findings

Based upon the literature available and the interviews conducted, the types of value classified in this study are hedonic value (further classified as relational/social/interactional value, emotional value, epistemic/novelty/learning/information-seeking, personal value and symbolic/expressive value), atmospheric value and economic/utilitarian value (efficiency and quality).

Research limitations/implications

One of the major limitations would be the small number of interviews conducted in a few service setups, which makes it difficult to generalise the results. Also, customer–customer interactions, leading to value co-creation online, were not considered.

Practical implications

By facilitating C2C value co-creation, service firms would be able to obtain increased contributory support among customers and also facilitate its customers in providing superior customer experience indirectly to others present, which is considered to be the ultimate goal of a firm.

Originality/value

This would be among the first studies to classify the types of value taking place when customers interact among themselves and to provide concrete suggestions for the managers fostering C2C value co-creation during a service.

Details

Qualitative Market Research: An International Journal, vol. 23 no. 1
Type: Research Article
ISSN: 1352-2752

Keywords

Book part
Publication date: 4 December 2020

Shakti Ranjan Panigrahy

Life is changing very fast, and its impact is observed in food pattern, consumer behavior and its ultimate market. In these broad outlines, 300 customers were studied in Anand…

Abstract

Life is changing very fast, and its impact is observed in food pattern, consumer behavior and its ultimate market. In these broad outlines, 300 customers were studied in Anand districts of Gujarat. The restaurants and parlors that were studied were franchise models of Gujarat state only. Here in this study, six franchise food retailers were purposively selected. Data were analyzed through cluster analysis techniques. At the end, it was found high quality, better service, convenient location, presentation of food in parlor and restaurants, and zero time delivery are playing key roles for getting customers for the food.

Details

Data Science and Analytics
Type: Book
ISBN: 978-1-80043-877-4

Keywords

Book part
Publication date: 29 December 2023

Samaya Pillai, Manik Kadam, Madhavi Damle and Pankaj Pathak

Healthcare is indispensable for any civilisation to attain a good quality of life and well-being on both mental and physical levels. The healthcare domain primarily falls under…

Abstract

Healthcare is indispensable for any civilisation to attain a good quality of life and well-being on both mental and physical levels. The healthcare domain primarily falls under pharma, medical, biotechnology, and nursing. Also, other fields may be aligned with these primary fields. Healthcare amasses the contemporary trends and knowledge of upcoming techniques to improve healthcare processes. The practitioners are primarily doctors, nurses, specialists and health professionals, hospital administrators, and health insurance.

It is a fundamental attribute needed for any society to attain good quality of life and well-being in mental and physical health. It is a fundamental right of people to receive good healthcare where drug treatment and hospitalization are available at a nominal cost, as a requirement of today’s modern era. There appears to be a significant disparity in the availability of good healthcare in rural areas compared to urban in India. Even though we enter the digital era with the facilities offered in Industry 4.0 and other advanced technologies brings about a significant change of overall processing within healthcare systems. During the pandemic of COVID-19, there has been digital transformation with success globally. Healthcare cooperatives are a new norm to support the healthcare systems globally. The chapter discusses Gampaha healthcare cooperative and reviews Ayushman Sahakar scheme in India. The reforms require time to evolve.

Book part
Publication date: 4 December 2020

Abstract

Details

Data Science and Analytics
Type: Book
ISBN: 978-1-80043-877-4

Book part
Publication date: 4 December 2020

Abstract

Details

Application of Big Data and Business Analytics
Type: Book
ISBN: 978-1-80043-884-2

Book part
Publication date: 4 December 2020

Nilisha Itankar, Yogesh Patil, Prakash Rao and Viraja Bhat

Heavy metals play a crucial role in the economic development of any nation. Industries utilizing heavy metals, consequently, emanate a large volume of metal-containing liquid…

Abstract

Heavy metals play a crucial role in the economic development of any nation. Industries utilizing heavy metals, consequently, emanate a large volume of metal-containing liquid effluents. Since metals are non-renewable and finite resources, their judicious and sustainable use is the key. Hazardous metal-laden water poses threat to human health and ecology. Apart from metals, these industrial effluents also consist of toxic chemicals. Conventional physical–chemical techniques are not efficient enough as it consumes energy and are, therefore, not cost effective.

It is known that biomaterials namely microorganisms, plants, and agricultural biomass have the competence to bind metals, in some cases, selectively, from aqueous medium. This phenomenon is termed as “metal biosorption.” Biosorption has immense potential of becoming an effective alternative over conventional methods. The authors in the present chapter have used secondary data from their previous research work and attempted to develop few strategic models through their feasibility studies for metal sustainability.

Details

Application of Big Data and Business Analytics
Type: Book
ISBN: 978-1-80043-884-2

Keywords

Article
Publication date: 3 October 2023

Priya Kataria and Shelly Pandey

The purpose of this paper is to study the experiences of middle-class working mothers from the ITES (Information Technology Enabled Service) sector in India during the COVID-19…

97

Abstract

Purpose

The purpose of this paper is to study the experiences of middle-class working mothers from the ITES (Information Technology Enabled Service) sector in India during the COVID-19 pandemic. Their experiences of work from home are studied in the backdrop of the ideal worker model at work and the adult worker model at home. Further, the study aims to identify the need for sustainable, inclusive practices for working mothers in Indian organizations to break the male breadwinner model in middle-class households.

Design/methodology/approach

A qualitative approach to collect data from 39 middle-class mothers working in MNCs in four metro cities in India. The semi-structured, in-depth interviews focused on their experiences of motherhood, care and work before, during and after the COVID-19 pandemic.

Findings

The pandemic made it evident that the ideal worker model in organizations and the adult worker model at home were illusions for working mothers. The results indicate a continued obligation of the “ideal worker culture” at organizations, even during the health crisis. It made the working mothers realize that they were chasing both the (ideal worker and adult worker) norms but could never achieve them. Subsequently, the male breadwinner model was reinforced at home due to the matrix of motherhood, care and work during the pandemic. The study concludes by arguing the reconstruction of the ideal worker image to make workplaces more inclusive for working mothers.

Originality/value

The study is placed in the context of Indian middle-class motherhood during the pandemic, a demography less explored in the literature. The paper puts forth various myths constituting the gendered realities of Indian middle-class motherhood. It also discusses sustainable, inclusive workplace practices for mothers from their future workplaces' standpoint, especially in post-pandemic times.

Details

Equality, Diversity and Inclusion: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-7149

Keywords

Article
Publication date: 15 February 2023

Saumyaranjan Sahoo, Junali Sahoo, Satish Kumar, Weng Marc Lim and Nisreen Ameen

Taking a business lens of telehealth, this article aims to review and provide a state-of-the-art overview of telehealth research.

1315

Abstract

Purpose

Taking a business lens of telehealth, this article aims to review and provide a state-of-the-art overview of telehealth research.

Design/methodology/approach

This research conducts a systematic literature review using the scientific procedures and rationales for systematic literature reviews (SPAR-4-SLR) protocol and a collection of bibliometric analytical techniques (i.e. performance analysis, keyword co-occurrence, keyword clustering and content analysis).

Findings

Using performance analysis, this article unpacks the publication trend and the top contributing journals, authors, institutions and regions of telehealth research. Using keyword co-occurrence and keyword clustering, this article reveals 10 major themes underpinning the intellectual structure of telehealth research: design and development of personal health record systems, health information technology (HIT) for public health management, perceived service quality among mobile health (m-health) users, paradoxes of virtual care versus in-person visits, Internet of things (IoT) in healthcare, guidelines for e-health practices and services, telemonitoring of life-threatening diseases, change management strategy for telehealth adoption, knowledge management of innovations in telehealth and technology management of telemedicine services. The article proposes directions for future research that can enrich our understanding of telehealth services.

Originality/value

This article offers a seminal state-of-the-art overview of the performance and intellectual structure of telehealth research from a business perspective.

Details

Internet Research, vol. 33 no. 3
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 10 February 2022

Balaji V., Kaliappan S., Madhuvanesan D.M., Ezhumalai D.S., Boopathi S., Patil Pravin P. and Saiprakash Mani

The purpose of the study is to examine the influence of the corn biofuel on the Jet engine. Each tests were carried out in a small gas turbine setup. The performance…

Abstract

Purpose

The purpose of the study is to examine the influence of the corn biofuel on the Jet engine. Each tests were carried out in a small gas turbine setup. The performance characteristics of thrust, thrust-specific fuel consumption, exhaust gas temperature and emission characteristics of Carbon monoxide(CO), Carbon dioxide (CO2), Oxygen (O2), Unburned hydrocarbons (UHC) and Nitrogen of oxides (NO) emissions were measured and compared with Jet-A fuel to find the suitability of the biofuel used.

Design/methodology/approach

Upgrading and using biofuels in aviation sector have been emerging as a fruitful method to diminish the CO emission into the atmosphere. This research paper explores the possibility of using nanoparticles-enriched bio-oil as a fuel for jet engines. The biofuel taken is corn oil and the added nanoparticles are Al2O3.

Findings

The biofuel blends used are B0 (100% Jet-A fuel), B10 (10 % corn oil biofuel + 90% Jet-A fuel), B20 (20% corn oil biofuel + 80% Jet-A fuel) and B30 (30% corn oil biofuel + 70% Jet-A fuel). All fuel blends were mixed with the moderate dosage level of 30 ppm. All tests were conducted at different rpm as 50,000, 60,000, 70,000 and 80,000 rpm.

Originality/value

The results proved that within the lower limit, use of biofuel increased the performance characteristics and reduced the emission characteristics except the emission of NO. The moderate-level biofuel with Jet-A fuel showed the equally better performance to the neat Jet-A fuel.

Details

Aircraft Engineering and Aerospace Technology, vol. 94 no. 5
Type: Research Article
ISSN: 1748-8842

Keywords

Case study
Publication date: 30 June 2014

Rekha Jain

Case A uses the context of unfair, non-transparent process of spectrum allocation by the Indian government to private operators that led to Supreme Court (SC) cancel 122 licenses…

Abstract

Case A uses the context of unfair, non-transparent process of spectrum allocation by the Indian government to private operators that led to Supreme Court (SC) cancel 122 licenses. It gives scope to discuss the relationship between policy and regulatory agencies and their effectiveness, role of other institutes outside telecom sector such as the Prime Minister Office, Empowered Group of Ministers and the Comptroller & Auditor General of India.

1 – 10 of 10