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Concerning the emergence of Industry 4.0 and the concept of “smartness”, the technology competence of hospitality practitioners that was previously neglected and overlooked should be explored. Therefore, this study aims to explore previous hospitality technology competence through a literature review and then to extend, strengthen and build a new framework of the required technology competencies for hospitality practitioners in terms of facing smartness.

To investigate the previous research on the characteristics of the required technology competencies for hospitality practitioners, this study carried out a systematic literature review (SLR) on works published from 2011 to 2020. Then, based on the SLR results, the required technology competencies for hospitality practitioners in terms of facing smartness was explored with 26 experts from the government, industry and academia. The data were analysed through thematic analysis based on the perspectives of task–technology fit, and then, the framework was constructed.

This study reconfirmed that technology competence has been neglected in the previous hospitality competence literature and that the current methods and ways of thinking cannot succeed in this smart era. Moreover, based on fundamental technology competence, a new framework with ten dimensions of technology competencies required for hospitality practitioners in terms of facing smartness was created.

This study identified the required technology competencies for hospitality practitioners, an area that has rarely been addressed in the previous literature. Moreover, specific competencies, especially those needed to face this smart era, are urgent and novel in the academic hospitality field.

面向智能时代的智能性：为酒店从业人员构建一项包含所需技术能力的理论框架

关于工业4.0的出现和“智慧”的概念, 酒店从业者的技术能力在前人研究中经常被探索和忽视。 因此, 本研究旨在通过文献回顾, 然后扩展、加强和建立酒店从业人员在面对智能方面所需的技术能力的新框架来探索以前的酒店技术能力。

为了调查之前关于酒店从业人员所需技术能力特征的研究, 本研究对 2011 年至 2020 年发表的作品进行系统文献综述 (SLR)。然后, 根据 SLR 结果, 酒店从业人员在面对来自政府、行业和学术界的 26 位专家关于智能进行了探讨。 基于任务-技术契合度 的视角, 通过主题分析和对数据进行分析, 然后构建框架。

本研究再次证实, 在以往的酒店能力文献中, 技术能力一直被忽视, 当前的方法和思维方式无法在这个智能时代取得成功。 此外, 在基础技术能力的基础上, 本研究创建了酒店从业者面对智慧所需的十个维度技术能力的新框架。

本研究确定了酒店从业人员所需的技术能力, 这是以前文献中很少涉及的领域。 此外, 特定的能力, 尤其是面对这个智能时代所需的能力, 在酒店管理的学术领域是紧迫而新颖的。

This chapter seeks to bring more clarity and urgency to the debate about the impacts of ‘smart’ mobility by highlighting the critical role of the state in managing the transition to a ‘smart’ transport future. This debate is currently dominated by producer-led imaginings of how technological innovation will solve apparent mobility problems, but has yet to address substantively more complex questions about how the impacts of these innovations will disrupt the mobility status quo, and how changing patterns of mobility in a ‘smart’ future will redefine the places in which we live. The chapter explores what impacts such innovations might have on the economic, environmental and social outcomes associated with the mobility system, and some key issues that systems of governance will have to address as ‘smart’ options become an increasingly important part of overall mobility provision.

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

This research paper explores how human resource management can embrace new perspectives to create smart and happy workplaces post-pandemic. Analysis of smart human resources and human resource analytics findings revealed opportunities to connect these areas and to use data-driven talent practices to optimize organizational and individual outcomes. The key results show that aligning smart technologies with competency development, while applying analytics ethically to elevate engagement, can transform competitive advantages. Major managerial insights from the paper include adopting smart tools to actively empower employees, and developing analytics measuring the impact of smart practices on happiness.

The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

The significance of smart mobility practices in shaping cities from a smart perspective has grown in recent years, influencing policies and the choices made by inhabitants. This transformation has led to the emergence of novel services and strategies, creating a new, vibrant and highly personalised urban environment that caters to the needs and preferences of both local residents and visitors. The purpose of this study is to evaluate the influence of smart mobility practices on tourism flows in cities, considering the moderating effect of airport activities on this relationship.

Using a generalised method of moments estimation and focusing on 20 Italian cities over an eight-year period, the authors highlight the current relationship between smart mobility practices and tourism flows. Moreover, the authors demonstrate that the yearly advancement of airports positively moderates this relationship.

The findings indicate a significant relationship between smart mobility practices in modern cities and tourism inflows because they influence the development of tourism services and emerging trends such as smart tourism and smart destinations. Furthermore, airport activities as a proxy for city openness play a crucial role in this link. The study shows that airports have an incremental impact on tourism and on the relationship between tourism and sustainable practices.

The limitations of this quantitative approach include the focus on a single country, the challenge of measuring the development of smart mobility practices due to a lack of standardised variables and the need for future research to expand the sample to different countries in relation to tourism inflows.

This study has practical implications for policymakers and governance in their task of effectively coordinating internal smart mobility practices and managing incoming tourism flows.

This study has social implications, highlighting the need for policymakers and governance to address the societal impacts of smart mobility practices and tourism inflows, ensuring inclusive and sustainable outcomes for local communities.

This study contributes to the existing literature as one of the first attempts to examine the interplay between smart mobility practices in smart cities and tourism flows. Furthermore, it emphasises the role of airports in this relationship, highlighting how the interaction between these variables benefits both stakeholders.

This study explores the influencing factors affecting smart supply chain innovation (SSCI) performance of commodity distribution enterprises, and proposes the corresponding framework from the perspective of the application of technology to improve the SSCI performance and make up the research gap in this field.

A multi-case study method is adopted in this study. Four distribution commodity distribution enterprises A, B, C and D in China are chosen as case enterprises. The interviews with senior management team members are used to collect data. The combination of open coding and axial coding are used to process the data. By testing the reliability and validity, the theoretical framework is summarized.

First, we find that the technology application cost inhibits SSCI and that the level of technology suitable for enterprise development will promote SSCI. Second, SSCI in structure, management and services can improve the performance and innovation ability of enterprises. Third, the quality of multi-channel integration and degree of customization around customer demand can significantly modify the above effects.

Compared with previous studies, this study reveals for the first time the correlation between the SSCI performance and technology application, SSCI in structure, management and service, providing new ideas for relevant researches on SSCI, and providing new theoretical support for managers' decision-making related to SSCI.

The transition to a future of ‘Smart Mobility’ – a mobility system characterised by real time organisation via the internet incorporating technologies such as connected and autonomous vehicles – has the potential to transform many aspects of everyday life. Many countries have evolved a system of ‘multi-level governance’ (MLG) to manage the formulation and implementation of public policies at different spatial scales. Whilst MLG has several potential advantages, such as providing multiple sites for policy innovation and de-risking the implementation of new policies by piloting them in particular places, the existence of many different governing tiers with different priorities and mandates requires skilful management and coordination. The management of any substantive, disruptive transition such as that to Smart Mobility is challenging for the policy system per se; for countries with MLG systems, the task is made more complex still by the need to achieve sufficient policy alignment between different tiers and entities of governance to implement new policy instruments in practice. The specific instruments of transport pricing and roadspace reallocation provide clear examples of these challenges and pointers to how implementation questions might be resolved in an MLG framework.

This chapter aims to encourage and guide smart industry HRM-related research by addressing upcoming challenges developed using a job design lens.

The challenges are constructed based on a developed overview of the existing body of work related to job design and a description of smart industry.

The challenges are meant as an indication of the issues that arise within job design due to smart industry and, in so doing, suggest directions for future research in this specific field. Additionally, through laying out challenges for this particular example, the chapter encourages scholars to consider the possible impact of smart industry within other HRM areas.

The purpose of this study is to find the influence of brand experience on brand equity with the mediation of hedonic emotions, utilitarian emotions and brand personality among the smartphone users in Pakistan.

The survey based on empirical method was used to administrate the questionnaire. The data were collected from a millennial generation in Sargodha city. Skewness, Kurtosis’s, correlation and regression techniques were used to analyze data.

The finding of this study shows that the hedonic emotions, utilitarian emotions and brand personality mediate the relation between brand experience and brand equity. The study will help brand managers and academia in understanding the hedonic and utilitarian emotional pattern, and the congruence between the personality and smartphone brand users and behavior pattern of young users.

Research support the argument that promoting emotional aspects is significant for the sustainability of brand equity of the smart-phone brands. Segments other than young consumers would be more interesting to study.

This paper provides implications for smart phone marketers on smart phone consumption behavior. Marketing managers must link products attributes to the personality of the user and promote them that will emotionally attach users to the product.

This paper presents key findings on smart phone buying experience using utilitarian value approach followed by hedonic consumption approach and found to be significant predicators.

This paper employs bibliometric analysis to explore transformative trends and emerging research patterns in the intersection of digital technology and tourism. The goal is to provide insights into the evolving landscape, identify key themes, influential authors and prominent journals, contributing to a nuanced understanding of this dynamic field.

This study rigorously employs bibliometric analysis from 2002 to 2023, using Scopus and Web of Science databases, yielding 2,040 Scopus and 1,389 Web of Science documents. After meticulous data selection, 575 articles were refined. Utilising VOSviewer and Biblioshiny, the analyses focus on publication trends, citations, authorship, collaborations and thematic clusters, addressing four research questions.

This bibliometric analysis reveals a significant growth in annual scientific production on digital technology and tourism, peaking at 100 articles in 2023. Key contributors include LAW R., CHUNG N. and KOO C. China leads in research output, and influential journals include “Current Issues in Tourism” and “Information Technology and Tourism.” Noteworthy trends emphasise the centrality of “smart tourism” and the interconnectedness of technology, hospitality and management in shaping future research directions.

Stakeholders should focus on integrating emerging technologies in tourism, emphasising areas with high research activity. Professionals must stay updated on evolving trends, adopt innovative digital solutions and collaborate to navigate the dynamic landscape.

This study pioneers the first bibliometric analysis on digital technology in the tourism industry, providing a unique and comprehensive exploration of the scholarly landscape from 1998 to 2023, shedding light on key contributors, influential journals and emerging trends.