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This paper precedes the final stages of a five‐year research project the aim of which was to seek explanations as to reasons for “organizational growth” and “business success” in the small and medium size enterprise (SME) sector. The groundwork for the empirical study comprised a literature review of existing perspectives on SME growth and development. The authors originally identified two major perspectives. The first of these focused upon a group of writers whose explanation was informed by “growth model” literature. This perspective identifies clear stages of growth and development over time, each of which generates a trigger for organizational growth. The second perspective on business growth and development was through explanations focusing upon individual agency and entrepreneurship. However, during the work on the literature review, the attention of the authors became focused on research that dealt with the influence of “organizational culture” on the performance of companies within the corporate sector. Moreover, what was apparent from the literature review, was a clear gap, the lack of reference as to the effects of organizational culture on the development of SMEs. Initial analysis of the empirical data indicates several differing views as to the actual meaning of the term of “organizational culture” from amongst the research sample. In the majority of cases respondents who identified unique “cultures” in their organizations believed that those “cultures” had a positive effect on the performance of their companies. This effect was even more clearly articulated by those respondents who perceived their companies to be “growth orientated”. The focus of this paper is a consequence of the journey from the literature review through to the initial findings of the empirical work and subsequent evaluation and reflection.

The purpose of this paper is to examine the extent to which lean management practices are adopted by small- and medium-sized manufacturing organizations in India and their impact on firm’s operational performance (OP). Also, the paper makes an attempt to identify the barriers and challenges faced by Indian SMEs that are striving to succeed with improvement efforts based on lean manufacturing.

In this paper, acceptability and implementation of lean manufacturing in Indian Manufacturing SMEs were analyzed using three constructs, namely, process improvement (PI), flow management (FM) and waste minimization (WM). The responding firms were categorized into “lean-Beginners,” “In-transition lean” and “lean” group based on their phases of lean implementation. Using a survey questionnaire, data were collected from 121 manufacturing SMEs in India. Lean tools and barriers, identified from the literature review, were also included in the survey. The reliability and validity of the practice and performance measures were evaluated. Correlation analysis was employed to investigate the effects of three constructs on OP.

The results indicate that all the three lean constructs are significantly related to OP. In the context of Indian manufacturing SMEs, “PI” and “WM” practices have shown a higher level of significance on OP, compared to “FM” practices. “5S -workplace organization” was found to be the most practiced lean tool. “Attitude of workmen” was highlighted as the main obstacle in successfully implementing lean. The findings suggest overall positive effects as a result of applying lean tools and philosophy in Indian SMEs.

The research results may lack qualitative justification because of the chosen research approach. Therefore, the researchers are encouraged to explore the inter-relationship among various lean tools/practices and performance criteria by conducting a qualitative study in the form of a case study or action research.

This paper is a beneficial source of information that highlights the contribution of lean implementation in enhancing manufacturing productivity. The major tools and techniques used by Indian SMEs have been highlighted and discussed; it could be a genuine source of motivation to lean practitioner and entrepreneurs of SMEs to go in for lean implementation. The findings are also expected to benefit the lean practitioners and entrepreneurs of SMEs to focus on vital issues to facilitate successful lean implementation in an organization.

The paper demonstrates that practical implication of lean implementation can bring real breakthroughs in productivity to small- and medium-scale manufacturing firms.

The purpose of the study is to clarify the quality of home delivery logistics services from the perspectives of customers and provide insight to aid the prioritization of service quality improvements and guide managerial strategic planning.

The study used a three-dimensional model that integrated Kano model, goal difficulty (GD) and importance–performance analysis (IPA) for investigating service quality aspects emphasized by customers and determine which attributes should be prioritized according to an enterprise's resource and capability constraints. Data were collected through questionnaires administered to the customers and managers of five primary home delivery logistics service enterprises and six small to medium-sized enterprises in Taiwan. Improving the quality of home delivery logistics services has become of increased interest for enterprises.

The three most important attributes, ranked in order of priority for improvement, were the protection of customers' personal information, delivery of products without damage and reasonable compensation standards for product damage. The study concludes that enterprises should prioritize the improvement of these attributes. Implications, detailed explanations and directions for further investigations are also proposed.

The study discusses the importance and relevant satisfaction levels of service quality attributes from the perspective of customers while also considering the limitations of companies' resources and capabilities. The results indicate that the method can be used to identify service quality attributes of home delivery logistics and formulate strategies for enhancing customer satisfaction.

Workplaces are described as “excellent” locations for promoting health as many employees spend more time here than in other locations, yet, many organisations overlook this opportunity. This paper seeks to examine the inhibitors and enablers that small and medium‐sized enterprises (SMEs) face when promoting health within their workplaces. Previous research within workplace health promotion has largely focused on large, often multi‐national organisations.

A descriptive qualitative approach was adopted which involved interviewing health‐promotion champions/co‐ordinators within five SMEs located in south Wales in the UK. A thematic content analysis was undertaken and key themes identified.

The results identify key enablers to participating in health‐promotion programmes as being an external facilitator and the appointment of an internal health champion/co‐ordinator. The main inhibitors were resources, time and the longevity of the external support funded by a government initiative.

The paper identifies the enablers and barriers to SMEs promoting workplace health. An adaptation of a framework is provided to assist SME owner/managers to promote workplace health.

Few studies have examined the workplace health promoting activities of SMEs and particularly the role of externally supported programmes. This paper fills some of the gaps.

The purpose of this paper is to present an overview of the conceptual frameworks and concepts with which the research on internationalization patterns of small and medium‐sized enterprises (SMEs) should be conducted.

A comprehensive overview of concepts and a conceptual framework to study internationalization patterns of SMEs is offered.

The complexities of existing definitions and methodologies for researching internationalization patterns are highlighted, and a synthesis of the issues is provided. An integrative model of internationalization pathways, and their antecedents and outcomes is presented.

It is recommended that future research focuses especially on the time dimension of internationalization patterns. Future research can contribute to the literature by adopting a longitudinal approach with larger samples and more detailed cases to capture the dynamics of internationalization.

Practitioners might map their positions, and look for challenges and opportunities with regard to their chosen internationalization pattern. They can also benchmark other firms’ pathways and fine‐tune their own approach to internationalization.

The paper integrates a large body of research in an important research area in international marketing. It also provides guidance on how to conduct future research in the area, and introduces the content of this special issue of the International Marketing Review.

To study some of the difficulties involved in defining the nature of social enterprises and the environments in which they operate in order to provide a framework to show how and where social enterprises fit in the overall social economy.

The complexity of organizations involved in the spectrum of the social economy is discussed in terms of the literature to show how many social enterprises in the UK and worldwide can be categorized as small and medium sized enterprises (SMEs). Discusses the ambiguity prevalent in the social economy concerning the terms and concepts of “not for profit”, “non‐profit”, social enterprise and social entrepreneur and illustrates the successes, failures and difficulties of the social enterprise sector.

The four key issues which the definitional debate needs to address, comprise: voluntary participation; independence from the state; the concept of profit (profit making, appropriateness of profit making from certain activities, profit maximization, profit distribution); and ownership and corporate governance. Illustrates the points made in the article with particular reference to three case studies involving: Edinburgh Lothian Council On Alcohol (ELCA) (company limited by guarantee with charitable status); First Scottish University Credit Union Ltd (FSUCUL) (credit union); and Forth Sector (social firm).

Sorts out some of the difficulties and complexities in the definition and classification of social enterprises.

The purpose of this paper is to contribute to the entrepreneurial marketing (EM) and small- and medium-sized enterprise (SME) brand management knowledge. It explores the brand management practices of four entrepreneurially driven market innovators. The authors add theoretical and practical insight by distinguishing the brand management approaches of small- and medium-sized firms.

The authors use purposive sampling to select 15 producers of high or medium value-add from the food and beverage industry. Data include secondary sources and two rounds of in-depth interviews, first, between the project leader and CEO/founder of each company and, second, between members of the project team and functional managers of the organisations. Data were coded, analysed and agreement reached between the co-authors.

Four firms were characterised as having integrated brand orientation (Wong and Merrilees, 2005) and as using market innovation as an EM practise. All four use brand management practices for the purpose of positioning, differentiation and communicating brand identities, values and associations to customers. The smaller companies concentrate their practices on building and communicating identities. The medium-sized firms exhibit greater management of risk by building positive brand associations, controlling brand identities, leveraging alliances and creating separate brand identities for new products.

This paper offers three original insights. First, that market innovation can be considered EM and is used by entrepreneurial SMEs. Second, smaller SMEs have a reductive and pragmatic focus on developing and communicating brand identities. Finally, medium-sized entrepreneurial organisations use risk management in their branding strategies by utilising strategic alliances and creating separate brand identities for new products.

The purpose of this study is to gain insight into existing empirical studies on performance management of small and medium-sized enterprises (SMEs). It categorizes the main antecedents for SMEs’ performance, the dimensions of SMEs’ performance and all variables used as moderators in the conceptual relationships.

This study undertakes a systematic literature review of 58 articles published in 33 peer-reviewed academic journals from 2000 to 2020 followed by a synthesis of individual studies to analyze the trends and background of research into SMEs.

A new academic conceptual model was developed grounded in selected theoretical lenses to advance our understanding of the different categories of antecedents, moderators and SMEs’ performance dimensions.

The author has provided a future research agenda in the context of SMEs. Future studies may investigate the role of different categories of determinants, the influence of key cultural values, the digital capability in SMEs and the Internet in the internationalization of SMEs.

This paper offers a framework for both practitioners and scholars in thinking about those factors that may be critical for success in SMEs.

This is a systematic review that suggests a new conceptual model of what existing empirical studies have found on SMEs. It can be used to influence thinking and research design in the area of SMEs’ performance and success.

This paper addresses the problems inherent in identifying technological innovations that can improve company competitiveness with the ultimate aim of increasing the value of a specific enterprise. A model is proposed that, starting with the competitive weight of a technological innovation to processes or products, yields a strategic weight that enables decision makers to evaluate the increase in business value consequent on application of such innovation. The proposed model is composed of four sub‐models: the first is an analysis of process/product competitiveness aimed at identifying competitive priorities and therefore appropriate technologies; the second sub‐model identifies the priorities of technological intervention from amongst the competitive technologies selected; the third sub‐model correlates the two previous sub‐models and thereby expresses a “strategic weight” of the technological projects with respect to the competitive priorities of the processes or products; the fourth and last sub‐model applies scenario simulation and sustainable growth verification to estimate the impact of strategic project innovations in terms of increased business value.

This paper aims to understand the current state and challenges of deploying collaborative applications in small- and medium-sized enterprises (SMEs) in Germany.

A survey of 101 SMEs in Germany showed how intensively collaborative applications are used today and the positive and negative effects associated with their use. Analyses proved correlations between the use of collaborative applications, the need for cooperation within SMEs and the effects and benefits of their use.

The company representatives surveyed reported a positive balance of their pro and con experiences with collaborative applications. The use of collaborative applications closely interacts with work-related demands: the more complex the requirements of joint action, the broader the benefits and challenges are of their use. The data also revealed three gaps between demand of cooperation and use of specific applications, supporting the argument that implementation of collaborative applications is challenging for SMEs. A successful use requires major changes in work systems and culture of the company.

The data of the survey are not representative of the population of SMEs in Germany.

These empirical findings contribute a unique as well as substantive view of today’s state of digitalisation of project communication and management within SMEs, specifically their deployment of collaborative software.