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Advances in technology have given rise to an increased demand by small businesses for personalised e-government services. Given the importance of small businesses to the Australian economy, it is vital to deliver small business-centric services that offer potential to generate value. To do that effectively, government departments need to understand factors that affect small business. The purpose of this study is to explore how preferences for personalised services and the use of intermediaries affect small business participation behaviour and, in turn, stimulate positive outcomes that are of interest to the government.

This study draws on secondary data from a survey of 800 Australian small businesses about the digital services offered by a large government department. Structural equation modelling was used to empirically test the model.

The findings demonstrate that whilst preference for personalisation has a positive relationship with participation behaviour, reliance on an intermediary does not. While such behaviour fosters emotional connection and perceptions of partner quality, the results of this study show no significant impact on satisfaction.

This study advances knowledge about how small businesses can gain value from personalised support services. Importantly, it focuses on participation behaviour and small business – both of which are largely absent from existing studies. The findings can assist government departments to design personalised services that are valued by small businesses.

In his 2006 State of the Nation Address, President Thabo Mbeki indicated that the regulatory environment for small businesses would be improved, as this sector plays an important role in the national strategy for accelerated and shared growth. The aim of this study is to determine whether the size of an enterprise and the sector in which the enterprise operates has an impact on how the enterprise’s tax responsibilities are administered and managed. A survey was conducted amongst small and medium enterprises in the manufacturing, retail and business services sectors in Gauteng. The study focused on Gauteng because the majority of small, medium and microenterprises (SMMEs) are located in this province. The study found that most small and medium enterprises (SMEs) in the business services sector outsource their tax responsibilities because they lack the time needed to manage these functions. It was also found that the size and type of organisation affects the role taxation inputs play in business decisions. The SMEs included in the survey preferred a reduction in interest and penalties charged as a taxation relief measure.

In his 2006 State of the Nation Address, President Thabo Mbeki indicated that the regulatory environment for small businesses would be improved, as this sector plays an important role in the national strategy for accelerated and shared growth. The aim of this study is to determine whether the size of an enterprise and the sector in which the enterprise operates has an impact on how the enterprise’s tax responsibilities are administered and managed. A survey was conducted amongst small and medium enterprises in the manufacturing, retail and business services sectors in Gauteng. The study focused on Gauteng because the majority of small, medium and microenterprises (SMMEs) are located in this province. The study found that most small and medium enterprises (SMEs) in the business services sector outsource their tax responsibilities because they lack the time needed to manage these functions. It was also found that the size and type of organisation affects the role taxation inputs play in business decisions. The SMEs included in the survey preferred a reduction in interest and penalties charged as a taxation relief measure.

This paper aims to explore networks in relation to small professional service businesses. Both the structural and relational components of networks are considered to better understand what networks are and how they operate. The paper investigates the link between networks and marketing and discusses the extent to which small professional service businesses use their networks for marketing activities.

The literature review identifies key elements of professional service businesses, networks and marketing activities. The primary research is qualitative by design and exploratory in nature and used a multi-case study approach. Data were collected from five small management consultancy businesses through in-depth interviews using semi-structured questionnaires.

The study finds that small professional service businesses lack the business/marketing language to articulate their approaches and values. They are increasingly relying on collaboration to deliver changing services. Findings show that “core groups” are highly significant in the structure of their networks. Furthermore, while most connections are work-related, networks are not strategically motivated. Linkages are strong and motivations to network and networking activities are both short and long term. Generating work and developing lasting collaborative relationships is based on similar values and interests.

The study offers insight and practical understanding on the relations that small businesses have with their networks. It also builds and adds value to the theory of network and networking in both the small business field and professional services related industry. It explores networks by considering the structural and relational components separately whilst also highlighting their interconnection.

This paper examines the nature of entrepreneurial dynamics in small business service firms. The past decade has seen a rapid growth in the number of small business service firms, with a corresponding increase in their importance in terms of employment and income generation. Despite the growing body of research on the impact that the entrepreneur has on the performance of small firms, very little of this research has focused on small business service firms. This paper reports findings from a study of the entrepreneurship process in a sample of 20 small business service firms based in the west of Scotland. Using a qualitative research design, evidence is found that entrepreneurs revise their motivations, objectives and strategies over time as a result of changes in market conditions or their own expectations. The most prevalent new objective is found to be business growth which was pursued as a means of increasing profitability, which in turn satisfies both pecuniary and non‐pecuniary intrinsic motivations.

The purpose of the paper is to assess the state of the business development services (BDS) market in Chengdu, with a view to identifying demand and/or supply side deficiencies, which public policy might help to address.

The data are drawn from two surveys undertaken in Chengdu between November 2005 and January 2006.

The research shows there are small firms that are active users of BDS, reflecting the emergence of non‐state owned enterprises in the city. The survey also shows evidence of unfulfilled latent demand, with a particular reference to sales and marketing advice and helping firms to access sources of finance. In addition, the survey of BDS providers shows that some are sensitive to the needs of small firms, although the latter are typically under‐represented in their client base.

The findings suggest that the BDS market in Chengdu is underdeveloped from a small business perspective, which can be illustrated by pointing to both demand‐ and supply‐side deficiencies. It can be argued that this is an important policy issue, if small enterprises are to fulfil their potential contribution to local economic development, particularly in relation to the development of non‐local sales.

This research adopts an “evidence‐based” approach to inform policy development.

There has been an enormous growth in assistance to small firms over the past three or four years, albeit from a very small initial base. Much of this assistance has been geared to “software”, namely the provision of advice, counselling, consulting and training/education services. The Small Firms Information Centre Service has expanded its capability substantially as has the associated Department of Industry Counselling Service. The latter, for example, has not only increased numerically (with over 200 counsellors throughout the UK) but has begun to differentiate its service in favour of particular groups, for example, in offering a technical counselling service. In addition, as local interest in small firms has developed, a wide range of other sources of assistance have emerged including: large companies providing secondees to “counsel” small business; local authorities providing their own counselling and advice centres; semi‐autonomous “voluntary” organisations such as the Citizens Advice Bureau; other representatives of local authorities, including community services organisations and industrial development officers; the banks and some accountants, and more recently the Enterprise Agencies themselves. In addition many colleges and polytechnics have established counselling/consultancy services often linked with small business training and education programmes.

The development of the Single European Market and the resulting publicity has persuaded many smaller firms to look to continental Europe as their first choice for market expansion opportunities. These include many UK small firms in the service sector where the economic benefits of a reduction in trade barriers are not so apparent. The approaches used by small service companies and professional practices in dealing with Europe are examined to identify the lessons learnt and to draw comparisons with Central Government advice. Semi‐structured interviews were held with managers from a randomly drawn sample of small firms in the UK with experience of exporting their services to Europe. The firms had experienced varying degrees of success with their forays into Europe. The study suggests that some small service sector firms may have greater potential in non‐EEC and/or English‐speaking nations than in Europe and that for many the experience of Europe has been expensive and erroneous. Small service firms should look to match their strengths to the market, which may be in Eastern Europe, South Africa or the Middle East, rather than tackle an EEC country where their competitive advantages are limited and market conditions may be hostile.

After discussing the basis of business value and competitive advantage in today’s economy, this article explores the nature of small business and the increasing interdependence of business practice. An examination of the potential business value of Internet technologies is followed by an analysis of some of the factors that account for the lack of successful small business deployments to date. Drawing upon the lessons learned from the deployment of the SME Gateway in South Africa, we highlight a number of pilot projects illustrating the importance of context in assessing critical success factors. We proceed to explore the role of business services providers and conclude by suggesting a road map for turning the promises of the Internet into reality for small and medium size enterprises.

The objectives of this research were an assessment of the support and training needs of small businesses in the Bradford region of West Yorkshire, and an assessment of the small business support network in the region. The research was targeted at small businesses with less than 50 employees. The research took place in June/July, 1991. Following qualitative and exploratory interviews, questionnaires were sent out to small businesses within the region. The questionnaire results identified the areas where the businesses felt they needed most support. They also quantified small businesses′ attitudes to existing support services, and examined the support which the entrepreneurs would be likely to give to new training and support schemes. The results showed that the businesses felt that the existing support was inadequate. The results also identified a demand for training courses that matched the specific needs of the small business. Proposes guidelines for the type of training courses that small businesses would like to see.