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Focuses on the small‐scale retail sector in Singapore. After reviewing the literature on small‐scale retailing, it discusses the measures undertaken by governments in European countries and Japan to help the small retailer. The various schemes and action plans undertaken by the Singapore Government to restructure the retail sector under the Retail Sector Development Plan are discussed and evaluated. The Retail Sector Development Plan is found to have limited access. It is recommended that the Government should introduce schemes to encourage marginally performing businesses to exit from the retail sector so that it can be more efficient and competitive.

As a result of the growth of the modernization of retailing, small family grocers have suffered because of the disadvantages of their limited operating resources in comparison to those of corporate chain retailers. The purpose of this paper is to use the biological analogy of natural selection to illustrate how the idea of retail coexistence rather than mutually exclusive competition can work to the benefit of small family grocers. The inherent differences between chain retailers and small family grocers are examined and their inherent advantages identified. The appropriate strategies for small family grocers toward the particular market are then proposed.

The review of literature is implemented through the lens of biological analogy to identify the inherent advantages of small family grocers over chain retailers. Resource-advantage (R-A) theory is then incorporated to explain the synthesized framework.

Size and operational orientation are identified as the inherent differences that small family grocers can utilize to gain some inherent advantages over chain retailers in relation to the proposed segments. The establishment of a personal relationship with the customer is the key inherent advantage that is naturally facilitated by the individual orientation of the small family grocer. Within R-A theory, inherent advantage is seen as a special case of a comparative advantage in resources.

The different viewpoint inspired by the biological analogy that permits small family grocers to shift their mindset from retail competition to retail coexistence and to re-examine their own inherent advantages to serve the heterogeneous demand of consumers.

The purpose of this study is to consolidate the existing literature on small retail and develop a conceptual framework using thematic analysis.

The relevant set of 224 articles has been obtained from the Scopus database by applying the PRISMA framework. Bibliometric analysis has been performed using Biblioshiny in Bibliometrix and VOSviewer.

Four major themes have been identified within the conceptual structure of the small retail domain, and a conceptual framework has been developed using the interlinkages within the themes. The intellectual structure of the domain has been explored using citation analysis, co-citation analysis and bibliographic coupling. Future research directions are also identified and documented based on the thematic analysis and overall consolidation of the literature.

This is perhaps one of the first attempts to consolidate the published literature on small retail using bibliometric analysis.

The purpose of the study was to understand influence of assortment, store facility, service and relationship on Indian consumers’ small retailer patronage behaviour. The determinant of small retailer–consumer relationships was studied.

Indian consumers were contacted through retail stores intercept method and requested to participate in the survey (n = 321). The questionnaire was adapted from the research conducted by Lee et al. (2008) and modified (some items on relationship were added). ANOVA and multiple regression tests were used to analyze the data.

The Indian consumers’ prefer small retailers due to assortment, service, store facility and relationship. The older and younger populations differ in their reasons for preferring small retail stores. The results show that service and assortment influence consumer-small retailer relationships.

The small retailers’ can harness the relationship and social interaction attribute of their service package for defending their turf against organized retail. The fast-moving consumer goods companies can use the competitive strength of small retailers for increasing their distribution in the interiors of the country and understanding market demand.

There is limited research in India to understand competitive advantage of small retailers over organized retailing.

Small retail stores in the luxury market face significant challenges due to fluctuations in market demand. This task turns challenging as it requires effectively coordinating and translating customer needs into specific requirements that align with retail goals and available resources. However, limited empirical research exists investigating how managers can address service value and quality attributes in small retail stores. This article aims to bridge this gap by investigating the role of quality function deployment (QFD) in improving market and quality requirements management in small retail stores.

Based on the case study, a customer survey was initially conducted to gather information on critical characteristics valued in the luxury retail segment. QFD was used to assist the company in identifying and prioritizing key quality attributes to meet customer requirements effectively.

The findings demonstrate that implementing QFD in small luxury retail stores empowers managers to identify previously neglected product and service quality aspects. The article shows that QFD informs organizational adaptations that align with the demands of the retail market, leading to an improved ability to meet customer expectations and enhance customer value through the development of enhanced products and services. The study showcases the efficacy of the tested methodology in effectively capturing and prioritizing both tangible and intangible customer needs in retail.

Findings offer valuable insights to retail managers of small luxury stores, providing actionable market-oriented strategies. By implementing the recommended practices, managers can improve the store’s competitiveness and better cater to the customer base.

This study contributes to bridging persistent knowledge gaps by addressing the unique context of small luxury retail stores and introducing the application of QFD in this setting. The insights gained from this research are relevant to both retailing and quality management literature. Considering the growing prevalence of transformations in the retail industry, the study provides practical implications for retail managers in effectively navigating these changes.

The objective of the research is to understand Indian consumers' definition of retail service quality with respect to small retailers and influence of hedonic and utilitarian shopping values in determining their expectations towards small retail service quality.

Data were collected through a small retail store‐intercept technique in four cities of Northern India (n=386).

The results indicate that small retail service quality for Indian consumers comprises ambience, layout, and service/relationships dimensions. Hedonic and utilitarian shopping values influence consumers' service quality evaluations.

The study did not consider demographic variables like income, education, and occupation as factors that might affect consumers' perceptions towards retail service quality.

The findings can help small retailers in improving their service quality by focusing on Indian consumers' hedonic and utilitarian shopping values. The research helps small retailers to combat the competitive pressures of organized retailing in the Indian retail landscape.

There has been limited research on understanding consumers' perceptions towards retail service quality in the Indian setting. Further, there is no research to examine Indian consumers' perceptions towards small retailers' quality attributes.

This study aims to investigate the way in which small retailer performance is influenced by strategy at different levels. It also aims to propose that business level strategy is more important to success than functional level strategy in small retail firms, as this is what enables them to distinguish their business from competitors and effectively set about competing in their markets.

Data were collected from a mail survey of 305 independent retailers in the UK. Multivariate statistical methods were used to develop appropriate variables and explore the relationships between level of strategy and performance.

The results indicate that business level strategy variables have a significant influence on performance whereas functional levels do not when their combined effects are analysed using hierarchical regression modelling.

The caveats normally associated with survey methods apply, as do those related to the use of cross‐sectional, self‐report, and managerial perceptions data. Implications for retail strategy theory and small retailers' performance are addressed.

The importance of business level strategy generally and its specific elements are considered with a view to providing guidance to management decision makers and policy advisors.

Reliable measures for retail strategy variables are developed in the paper. The research distinguishes the performance effects of retail business strategy from retail functional strategy and supports the view that business strategy decisions are superior in their market significance over operational retail mix decisions.

Since the early 1970s considerable interest has been focussed, by a variety of bodies in many countries, on the problems faced by small shop operators. The result has been an increased awareness of these problems by policy makers and planners at both the national and local level but there have been few attempts to solve the problems. The problems are neither new nor unique to Britain. In America, for instance, research in the 1930s defined particular problems and subsequent studies attempted to determine the future of the small shop in the American retail system. In contrast, the early British workers were concerned to describe the trading characteristics of small unit retailing and it was not until the publication of the Bolton Committee findings in 1971 that attention was focussed specifically on the operational problems of the small retail unit. As a consequence, British retail planning, in contrast to many other European countries, possesses few formal policies of direct relevance to the small shop.

Information technology is generally accepted as an important source of competitive advantage for the small retail business, though UK research indicates that the take‐up rate has been slow. Examines the factors influencing take‐up among small food retail businesses in the UK. Based on a sample of 148 customers of one major supplier, confirms the findings from earlier research that the effective adoption of information technology is facilitated by the expertise of the owner‐manager and the influence of the large company supplier; and is retarded by the owner‐manager failing to appreciate the benefits IT can provide, particularly in terms of strategic management development and control. Concludes that, given the symbiotic relationship existing between supplier and retailer, suppliers need to ensure that their smaller firm customers receive the requisite education and training to facilitate IT adoption.

Faced with an increasingly open society, retail concentration and population change, the purpose of this paper is to consider the challenges and potential for small towns to compete for custom from their residents.

Retail challenges and potential are considered through exploring the attitudes and behaviour of residents in a range of towns, where the key factors affecting trade are identified using regression analysis and then explored further using more open‐ended approaches.

The resident surveys illustrate a sizeable leakage of retail expenditure out of the towns, particularly for comparison goods. Regression analysis shows that this leakage is more part of a general trend rather than being associated with high levels of migration into the towns. Residents seem to fit into two different groupings: first, those whose expectations can be met at the small town level; and second, those wanting a different offer and tending to go elsewhere. Encouraging trade from the former provides the most realistic policy objective.

Key issues relate to getting the basics right, providing support to independent/specialist shops, encouraging firms to fill missing key elements of the retail offer and, where population change is occurring, ensuring that the expansion of services does not have detrimental effects for town centres.

This paper illustrates that although there are many retail challenges‐facing small towns, there is potential for them to maintain their viability and vitality.