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Article
Publication date: 19 June 2017

Sarich Chotipanich and Sittiporn Issarasak

This paper is a continuing exploration into facilities management (FM) strategy through the arrangement of its decision choices. The purpose of this paper is to identify…

Abstract

Purpose

This paper is a continuing exploration into facilities management (FM) strategy through the arrangement of its decision choices. The purpose of this paper is to identify the existence of FM operation strategy and to add empirical evidence to this subject to the field of FM and property management. Its main objectives are to gain insights into the arrangement of the FM strategic choices in operation and its relationship with business strategy.

Design/methodology/approach

The study investigated the configurations of operational approaches and activities that should reflect strategic decisions. The investigation was undertaken through a study of four reputed shopping malls located in Bangkok. The relevant data were collected through semi-structured interviews with the key FM persons of each case study, plus archival document searches, and observations of operational processes. Subsequently, the data were examined in a cross-case analysis to identify the key patterns of relationships between the FM operational arrangements and the business strategy of the mall.

Findings

This study found that the functional scheme of FM adopted in operations was deliberately related to the needs of business strategy and the operations of the given shopping mall. A range of strategic choices for FM operations was also found. Certain choices are shared among the case studies, while their arrangements varied according to the particular business strategy and context.

Research limitations/implications

The number of case studies was rather limited, while the results were predominantly involved with a single type of facility.

Originality/value

The study identified the pattern of strategic choices entailed in the FM operations in shopping malls. The findings add to the understanding on FM strategy by widening the perspectives about the strategic choices of FM operations and how they are connected with the business strategy and operation model of retail estate. It adds empirical evidence and case studies regarding FM operations and its strategic features.

Details

Property Management, vol. 35 no. 3
Type: Research Article
ISSN: 0263-7472

Keywords

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Article
Publication date: 26 August 2014

Michael Pitt, Sarich Chotipanich, Ruhul Amin and Sittiporn Issarasak

The purpose of this paper is to overview carefully selected existing literature to enable further analysis directly concerned with facilities management (FM) supply chain…

Abstract

Purpose

The purpose of this paper is to overview carefully selected existing literature to enable further analysis directly concerned with facilities management (FM) supply chain structure, components, strategic issues, challenges and risk. Following the key aspects of assembly, design and, most importantly, management of FM supply chain are explored so that a guidance design framework can be put forward.

Design/methodology/approach

This paper examines the optimum technique that can be applied by clients and FM service providers where FM functions are outsourced. The paper initially defines the network structure of the FM supply chain and then suggests a conceptual model for making decisions about FM supply chain network at the strategy level. Furthermore, the paper argues for both supply chain design and for critical node micro management in a transparent supply chain environment with the FM acting as the strategic lens through which the focus of the supply chain is achieved.

Findings

This paper presents a process for designing and making decisions of FM service supply chain network. The process begins with an examination of the needs of facility services. It is followed by the step of identifying available options in delivering and processing the services. The third stage involves modelling structures of FM supply chain network. Then to make a final decision, all possible models have to be evaluated for their optimisation, both quantitative (cost) and qualitative (performance). At the end, the model with best optimisation should be selected.

Originality/value

This paper proposes a conceptual framework for designing facility service supply chain strategy and configuration to fit with the specific nature of facility service demand of a given organisation. The framework, featuring a set of processes including examining demand nature, identifying options available and analysing options, is first aimed at providing an assisting tool in identifying optimum supply chain network/solution of facility services and, second, intends to stimulate further discussions on this continuously evolving and challenging market.

Details

Journal of Facilities Management, vol. 12 no. 4
Type: Research Article
ISSN: 1472-5967

Keywords

Content available
Article
Publication date: 19 June 2017

Clive M.J. Warren

Abstract

Details

Property Management, vol. 35 no. 3
Type: Research Article
ISSN: 0263-7472

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