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Article
Publication date: 1 May 1999

Irene C.L. Ng, Jochen Wirtz and Khai Sheang Lee

Services are by nature perishable. As such, managing a service firm’s capacity to match supply and demand has been touted as one of the key problems of services marketing and…

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Abstract

Services are by nature perishable. As such, managing a service firm’s capacity to match supply and demand has been touted as one of the key problems of services marketing and management practice. This paper advances an alternative perspective of unused service capacity. Based on a review of current literature and an exploratory study, this paper employs a theory‐in‐use methodology to map out a set of capacity strategy propositions. These propositions show a divergence between what literature suggests and what service firms actually practise with regard to reducing the occurrence of unused service capacity. The paper also demonstrates that capacity can be employed as a resource to achieve a series of strategic objectives that serve to improve the performance of the firm. Service firms should therefore approach capacity management not only from the standpoint of operations management, but also from that of marketing.

Details

International Journal of Service Industry Management, vol. 10 no. 2
Type: Research Article
ISSN: 0956-4233

Keywords

Book part
Publication date: 14 November 2017

Domenico Dentoni, Kim Poldner, Stefano Pascucci and William B. Gartner

The objective of this chapter is to understand innovative processes of resource redeployment taking place during consumption. We label this as consumer entrepreneurship. We define…

Abstract

The objective of this chapter is to understand innovative processes of resource redeployment taking place during consumption. We label this as consumer entrepreneurship. We define consumer entrepreneurship as the process of sharing and recombining resources innovatively to seek opportunities for self-creating user value. Through the illustration of heterogeneous forms of consumer peer-to-peer sharing, we argue that consumer entrepreneurship: (1) differs ontologically from a view of entrepreneurship as creation of exchange value; (2) bridges the notion, established in marketing studies, of consumers as value creators with the field of entrepreneurship; (3) develops mostly when the process of sharing is regulated informally, based on trust relationships; and (4) thrives as groups of sharing consumers discover and enact their values through the experimentation of multiple forms of product and service procurement. On the basis of these points, consumer entrepreneurship contributes to provide a novel perspective on hybrid organizations, that is, a view of hybrid organizations as everyday spaces where consumers create heterogeneous forms of (utilitarian, social, or environmental) value that they personally use as opposed to reward exchanges. Relative to the current definition of hybrid organizations (Pache & Santos, 2013) and organizing (Battilana & Lee, 2014), we argue that consumer entrepreneurship helps better explain “why, when, and how” consumers increasingly engage in peer-to-peer sharing organizations – a fledging and still underexplored way of organizing consumption worldwide.

Details

Hybrid Ventures
Type: Book
ISBN: 978-1-78743-078-5

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Abstract

Details

Taxing the Hard-to-tax: Lessons from Theory and Practice
Type: Book
ISBN: 978-1-84950-828-5

Book part
Publication date: 24 March 2021

M. Paola Ometto, Asma Zafar and Leanne Hedberg

Prior research has documented the importance of the state and social movements for the emergence and proliferation of alternative organizational forms. Yet, we lack a

Abstract

Prior research has documented the importance of the state and social movements for the emergence and proliferation of alternative organizational forms. Yet, we lack a comprehensive and interactive understanding of the larger environment that sustains cooperatives and other collectivist-democratic organizations. Using the example of Brazil’s Solidarity Economy Movement, a longstanding social movement to address poverty and inequality, we describe how a multilevel ecosystem of organizations and institutions creates conditions favorable for the growth of alternative organizational forms – in this context, democratic cooperatives that the Movement calls solidarity economy enterprises (SEEs). Drawing from archival data, interviews, and a government survey of over 19,000 SEEs between 2005 and 2012, we map out the key actors at each level of the ecosystem, identifying three primary mechanisms by which these actors collectively enabled the creation and development of SEEs: (1) providing glue for action; (2) organizing for action; and (3) engaging in action. These mechanisms, in turn, allowed for greater communication and cohesion and the exchange of information and experiences among the Movement’s participants, thereby enhancing their interconnectedness and the institutionalization of their practices.

Details

Organizational Imaginaries: Tempering Capitalism and Tending to Communities through Cooperatives and Collectivist Democracy
Type: Book
ISBN: 978-1-83867-989-7

Keywords

Book part
Publication date: 18 April 2012

Joyce S. Osland, Allan Bird and Gary Oddou

We focus on the extreme complexity of the global context in relation to global leadership expertise. We relate how the subjects in a qualitative study of expert cognition in…

Abstract

We focus on the extreme complexity of the global context in relation to global leadership expertise. We relate how the subjects in a qualitative study of expert cognition in global leaders describe their work context. Our goal is to build a foundation for a theoretical argument as to what distinguishes domestic/traditional leadership from global leadership and further clarify the role context plays in challenging and developing global leaders.

Details

Advances in Global Leadership
Type: Book
ISBN: 978-1-78052-002-5

Abstract

Details

Threats from Car Traffic to the Quality of Urban Life
Type: Book
ISBN: 978-0-08-048144-9

Article
Publication date: 1 February 2000

Simon Forge

Are we now entering the era of a new type of economy, with new rules? What we perceive is more than just an addition to today’s economics. By removing the effects of distance, and…

Abstract

Are we now entering the era of a new type of economy, with new rules? What we perceive is more than just an addition to today’s economics. By removing the effects of distance, and giving more equal access across nations and classes, networks will effectively reengineer our basic economic equations. Electronic networks can provide access to skills, work and commerce at much lower cost, via electronic markets in jobs, products, services and education. At the same time, they introduce new economic behaviour, as a large enough quantitative change becomes a qualitative change. Electronics and optics enable the networking of human capital, expanding its application and accelerating its enrichment via education. So knowledge‐based operations may slowly replace traditional capital‐based assets. Consequently, the conventional process for the creation of wealth with its prerequisites for capital investment is revised:economic value in traditional fixed assets is replaced by “electronic assets”. At the same time, the network effect pushes the market mechanism to its limits, through a step‐change in breadth of access, reduced costs of entry and pace of trading. National differences and national markets, all the trappings and devices of commercial locality, are challenged. In this first of two articles, the initial conditions and the evidence for change are examined and the emergence of a new form of economy, or “tele‐economy”, is reviewed. Following from this, a view of the form of capitalism driving the economic environment – “electronic capitalism” – is put forward. The second article, to be published in a forthcoming issue of foresight, examines the consequences and conclusions on assets, wealth accumulation, national players and the benefits and dangers of a tele‐economy.

Details

Foresight, vol. 2 no. 1
Type: Research Article
ISSN: 1463-6689

Keywords

Book part
Publication date: 23 February 2010

Peter North

Money is not often conceptualised as an object of protest or a tool for constructing alternative communities, economies and societies. Yet from the original utopian socialists…

Abstract

Money is not often conceptualised as an object of protest or a tool for constructing alternative communities, economies and societies. Yet from the original utopian socialists Owen and Proudhon to contemporary alternative currency networks people have attempted to construct networks using new forms of subaltern money as a tool for building a more liberated economy and society. This chapter reviews the successes and failures of utopian money networks, arguing that although empirical success is ephemeral, the need to localise economies as a response to dangerous climate change might mean that their long-term future is brighter.

Details

Global Ecological Politics
Type: Book
ISBN: 978-1-84950-748-6

Abstract

Details

Utopias, Ecotopias and Green Communities: Exploring the Activism, Settlements and Living Patterns of Green Idealists
Type: Book
ISBN: 978-1-78052-667-6

Abstract

I am indebted to Joyce Christie Trebing for translating Hiett’s shorthand.

Details

Documents from F. Taylor Ostrander
Type: Book
ISBN: 978-0-76231-165-1

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