Search results

1 – 1 of 1
Case study
Publication date: 27 February 2024

Kai Yao and Sizhi Li

This case explores how driver training school create experience value for their trainees. It describes the development of driver training industry, the foundation and new training…

Abstract

This case explores how driver training school create experience value for their trainees. It describes the development of driver training industry, the foundation and new training mode of Rongan Driving School, changes and challenges of environment for Rongan facing and so on, which will guide readers to discuss six influence factors of customer experience, six dimensions of customer-experience value, the relationship between them, and the influence of social environment. Rongan's innovative training mode of “pay after learning, time-based billing, one car for one person”, provides a good training experience for driving trainees. It has become the benchmark of the national driving training industry within six years.

Details

FUDAN, vol. no.
Type: Case Study
ISSN: 2632-7635

Access

Year

Last 3 months (1)

Content type

1 – 1 of 1