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Article
Publication date: 30 April 2021

Yuangao Chen, Ruyi Dai, Lu Wang, Shuiqing Yang, Yixiao Li and June Wei

This study adopts self-determination theory and stimulus-organism-response framework to develop a model that explores the motivations of such donors by considering their…

Abstract

Purpose

This study adopts self-determination theory and stimulus-organism-response framework to develop a model that explores the motivations of such donors by considering their self-determination needs and extrinsic and intrinsic motivations.

Design/methodology/approach

Based on online survey data collected from 436 crowdfunding donors in China, this study follows a structural equation modeling analysis to test hypotheses.

Findings

The results indicate that perceived ease of use, perceived self-efficacy and social connection have positive effects on the donation intentions of backers through a combination of extrinsic and intrinsic motivations.

Originality/value

The findings shed light on various extrinsic and intrinsic motivations advancing knowledge of individual fund motivation in donation-based crowdfunding and provide guidelines for the development of donation-based crowdfunding theory and practice.

Details

Industrial Management & Data Systems, vol. 121 no. 7
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 4 April 2018

Yuangao Chen, Jing Yu, Shuiqing Yang and June Wei

Online retailers widely use self-service parcel delivery as a solution to the last-mile logistics problems. The purpose of this paper is to investigate the factors that…

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Abstract

Purpose

Online retailers widely use self-service parcel delivery as a solution to the last-mile logistics problems. The purpose of this paper is to investigate the factors that affect the consumer’s intention to use self-service parcel delivery service.

Design/methodology/approach

The authors integrate prior research and propose a comprehensive three-factor model. The study combines individual and situational factors and proposes a socialized factor.

Findings

This study found that location convenience, optimism, innovation, and the need for human interaction positively affect the consumer’s intention to avail of the self-service parcel delivery service. It also identifies that socialized factor positively influences the consumer’s intention to use self-service parcel delivery services.

Research limitations/implications

The test results show that the explanatory power of the individual factors of the model is better than that of the situational factors. However, this does not imply that the situational factors cannot explain the consumer behavior well. Future studies should employ additional situational factors to explain the consumer behavior.

Practical implications

This study offers valuable theoretical and managerial implications. Delivery service providers should concentrate on their marketing force and customize their services for consumer groups who have specific individual characteristics, such as optimism and innovation.

Social implications

Strengthening service interactions in the social factor and choosing optimal locations for self-service pickup machines are also essential for the expansion of the users’ population and enhancement of service experience.

Originality/value

The authors combined situational and individual factors, proposed a socialized factor, and presented the three-factor model of the consumer’s intention to use self-service parcel delivery service.

Article
Publication date: 19 August 2019

Shuiqing Yang, Yusheng Zhou, Jianrong Yao, Yuangao Chen and June Wei

As retailers have increasingly embraced an omnichannel retailing strategy, explaining and predicting the helpfulness of online review should consider both online-based and…

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Abstract

Purpose

As retailers have increasingly embraced an omnichannel retailing strategy, explaining and predicting the helpfulness of online review should consider both online-based and offline-based reviews. The paper aims to discuss this issue.

Design/methodology/approach

Based on the signaling theory, this study intends to examine the impacts of review-related and reviewer-related signals on review helpfulness in the context of omnichannel retailing. The proposed research model and corresponding hypotheses were tested by using negative binomial regression.

Findings

The results shown that both review-related (review rating and review sentiment strength) and reviewer-related (reviewer real name and reviewer expertise) signals positively affect review helpfulness. Contrary to the authors’ expectations, review length negatively affects review helpfulness. Specifically, when the review submitted from an omnichannel retailer’s offline channel, the positive impacts of reviewer real name on review helpfulness will be stronger, and the positive impacts of reviewer expertise on review helpfulness will be weaker.

Originality/value

Unlike many previous studies tend to explore the antecedents of review helpfulness in a single-channel setting, the study examined the factors that affect review helpfulness in an omnichannel retailing context.

Details

Industrial Management & Data Systems, vol. 119 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 2 September 2014

Shuiqing Yang, Yan Wang and June Wei

Attracted by tremendous market opportunities of mobile business, many web services providers have started to expand their web services from traditional PC-based…

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Abstract

Purpose

Attracted by tremendous market opportunities of mobile business, many web services providers have started to expand their web services from traditional PC-based environment into the mobile-based environment. However, success in the web services cannot guarantee the success in the mobile services. The purpose of this paper is to identify factors that influence consumer evaluation and use of mobile shopping services in a web-mobile service extension context.

Design/methodology/approach

Based on categorization theory, this paper focusses on the role of integration and consistency between web and mobile services. A research model was created and empirically tested on data collected from 298 mobile shopping users in China.

Findings

The structural equation modeling analysis indicates that evaluation of source (web service quality) positively affect evaluation of target (perceived mobile service quality and flow in mobile services). The study also found that the relationships between source and target (perceived integration and perceived consistency) play an important role in determining evaluation of the target, which in turn shapes intention to use mobile services.

Research limitations/implications

The survey is based on mobile shopping consumers. Caution is required in any effort to generalize the findings to other research contexts. Factors influencing a consumer's extension or adoption decisions in regard to different mobile services may not be the same, or the degree of influence may differ. Continued studies can test and compare our findings in different mobile services contexts.

Practical implications

The results of the findings provide specific methods for managing the process of web-mobile service extension. The results also indicate the importance of perceived consistency in shaping consumers’ evaluation of the extended mobile services in practical environments.

Originality/value

The present study extends the categorization theory to a multi-channel context and examines mobile services adoption from a cross-environment perspective. It considers evaluation of source, evaluation of target, and the relationships between source and target, which enriches the innovation adoption literature by providing a holistic insight into the evaluation and use of mobile services.

Details

Industrial Management & Data Systems, vol. 114 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 August 2016

Shuiqing Yang, Yuan Liu and June Wei

Social capital has been identified as a valuable resource that can lead to various positive outcomes of social activities in both online and offline communities. The…

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Abstract

Purpose

Social capital has been identified as a valuable resource that can lead to various positive outcomes of social activities in both online and offline communities. The purpose of this paper is to argue that social capital can also be an important ingredient in the development of adverse outcomes, such as technology addiction.

Design/methodology/approach

Based on social capital theory and prior research related to perceived integration, a research model that reflects the effects of online and offline social capitals as well as perceived integration on mobile social networking service (SNS) addiction was developed and empirically examined based on data collected from 458 mobile SNS users in China.

Findings

The structural equation modeling analysis shows that online social interaction ties and online social supports positively affect mobile SNS addiction, whereas offline social supports and online social identification negatively affect mobile SNS addiction. In addition, perceived integration between online and offline channels by using mobile SNS positively influences online social interaction ties, offline social interaction ties, and mobile SNS addiction.

Practical implications

From the practical perspective, the results of the study offer interesting implications for managing mobile SNS addiction. The study found that online social interaction ties and online social support positively influence mobile SNS addiction, whereas offline social support negatively influence mobile SNS addiction.

Social implications

The mobile SNS users should invest more time to participate in offline social activities and maintain good social relationships with their family, colleagues, and friends in the real world.

Originality/value

The present study has both theoretical and practical implications. From a theoretical perspective, unlike many previous studies tend to regard social capital as the predictor of positive outcomes of users’ social activities, the study contributes to the extant information systems literature by exploring the potential negative consequences of social capital on users’ social lives. The results of the study indicate that social capital is a significant predictor of mobile SNS addiction.

Details

Internet Research, vol. 26 no. 4
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 2 March 2015

Shuiqing Yang

This paper attempts to investigate the simultaneous effects of dedication and constraint factors on business-to-business (B2B) customer loyalty in the context of…

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Abstract

Purpose

This paper attempts to investigate the simultaneous effects of dedication and constraint factors on business-to-business (B2B) customer loyalty in the context of transforming the mobile telecommunication industry. Maintaining a successful inter-organizational relationship with the key players becomes increasingly critical to the performance and competitiveness of the mobile network operator (MNO) in the mobile telecommunication industry.

Design/methodology/approach

A dual customer loyalty model which reflected both dedication-based and constraint-based mechanisms is developed and empirically tested against data collected from 129 content providers (CPs) which currently have business relationships with China Mobile.

Findings

The structural equation modeling partial least squares analysis indicates that dedication-based (e.g. customer satisfaction, trust in MNO and MNO’s relationship-specific investments) and constraint-based (e.g. switching costs, dependence on MNO and CP’s asset specificity) mechanisms simultaneously, yet differentially, influence CP’s loyalty toward the MNO.

Practical implications

To obtain CP’s loyalty, MNOs should consider both the dedication and constraint factors. In particular, they need to focus more on the constraint-based mechanism, as it exerts stronger influences on CP’s loyalty than the dedication-based mechanism.

Originality/value

This research advances our theoretical understanding of the dual nature of customer loyalty behavior in the B2B context and offers practical implications for MNOs to leverage these two contrasting causal drivers.

Details

Journal of Business & Industrial Marketing, vol. 30 no. 2
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 11 November 2014

Evgenia Vassilakaki

– This paper aims to review the literature on mobile information services. It considers only peer-reviewed papers published in English between 2004 and 2014.

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Abstract

Purpose

This paper aims to review the literature on mobile information services. It considers only peer-reviewed papers published in English between 2004 and 2014.

Design/methodology/approach

The method of systematic review was adopted to collect and analyse the relevant literature. The searches were conducted during the last week of July 2014 on different databases, and in total, 76 papers were considered after applying inclusion and exclusion criteria.

Findings

Seven themes emerged: “introducing mobile libraries”, “reporting on current trends”, “exploring users’ perceptions of libraries’ mobile services”, “presenting libraries’ mobile services”, “presenting mobile technology use in libraries”, “reporting case studies” and “reporting on evaluation of libraries’ mobile services”. It is evident that research on mobile libraries is very recent and focuses mainly on raising the Library and Information Science profession’s awareness of providing mobile information services.

Research limitations

This literature review focused only on peer-reviewed papers published between 2004 and 2014 in English.

Originality/value

This paper summarises and critically presents the relevant literature on libraries offering mobile information services. It informs libraries and librarians’ understanding of recent developments in mobile technology for the successful provision of information services.

Article
Publication date: 29 June 2012

Shuiqing Huang, Lin He, Bo Yang and Ming Zhang

The algorithm of disjoint literature‐based knowledge discovery provides a convenient, efficient and effective auxiliary method for scientific research. Based on an…

Abstract

Purpose

The algorithm of disjoint literature‐based knowledge discovery provides a convenient, efficient and effective auxiliary method for scientific research. Based on an analysis of Swanson's A‐B‐C model of disjoint literature‐based knowledge discovery and Gordon's intermediate literature theory, this paper seeks to propose a more comprehensive compound correlation model for disjoint literature‐based knowledge discovery.

Design/methodology/approach

A new algorithm of vector space model (VSM) based disjoint literature‐based knowledge discovery is designed to implement the compound correlation model.

Findings

The validity tests showed that this new model not only simulated both of Swanson's early and well‐known discoveries of Raynaud's disease‐fish oil and migraine‐magnesium connections successfully, but also applied to knowledge discovery in the agricultural economics literature in the Chinese language.

Research limitations/implications

Although the workload was reduced to the minimum under the compound correlation model compared with other algorithms and models, part of the work needed some manual intervention in the process of disjoint literature‐based knowledge discovery with the VSM‐based compound correlation model.

Practical implications

The algorithm was capable of knowledge discovery with a large‐scale dataset and had an advantage in identifying a series of hidden connections among a set of literatures. Therefore, application of the model might be extended to more fields.

Originality/value

Traditional two‐step knowledge discovery procedures were integrated into the model, which contained open and closed disjoint literature‐based knowledge discovery.

Details

Aslib Proceedings, vol. 64 no. 4
Type: Research Article
ISSN: 0001-253X

Keywords

Article
Publication date: 13 March 2019

Ali Mansouri and Nooshin Soleymani Asl

This study aims to investigate the essential components needed to develop a practical mobile application for providing library services to its users.

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Abstract

Purpose

This study aims to investigate the essential components needed to develop a practical mobile application for providing library services to its users.

Design/methodology/approach

The study was conducted in a descriptive-survey format. The statistical population constituted the libraries worldwide using mobile applications to provide library services to the users of academic and public libraries. The data were collected through the content-analysis method, World Wide Web and checklists.

Findings

It was found that services such as search, ask a librarian, database, renew, circulation and library hours were frequently used at academic libraries, while the services of search, search through barcode scanners and database were mostly common at public libraries. According to the users of academic and public libraries, circulation and renew, search, ask a librarian and library hours were considered as the most essential services to be included in library mobile applications.

Practical implications

Most libraries usually use mobile apps subjectively. Thus, it is important to identify the most important components of their usage and present them in a suitable pattern. The findings of this study identified the most important components in the design and development of mobile apps and proposed the right model for their integration into libraries.

Originality/value

The practical mobile application proposed here for library services is applicable to all types of libraries and provides an appropriate pattern for mobile application designers.

Details

The Electronic Library, vol. 37 no. 1
Type: Research Article
ISSN: 0264-0473

Keywords

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