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Article
Publication date: 10 September 2021

Dora Appiadu, Mercy Kuma-Kpobee and Efua Vandyck

The purpose of the study was to identify the apparel shopping styles of Ghanaian female young adults and to assess the applicability of the consumer styles inventory (CSI) within…

Abstract

Purpose

The purpose of the study was to identify the apparel shopping styles of Ghanaian female young adults and to assess the applicability of the consumer styles inventory (CSI) within the Ghanaian context.

Design/methodology/approach

A multistage random sampling technique was used to select 405 Ghanaian female undergraduate students aged 18–25 years from the University of Ghana. The CSI was used to collect data and these were analyzed using principal component analysis.

Findings

The results showed that the subjects adopted multiple shopping styles when scouting for stores and selecting apparel for managing their appearance. Seven of the CSI dimensions were confirmed (perfectionism, brand consciousness, novelty-fashion consciousness, confused by over-choice, impulsive carelessness, recreational hedonism and habitual brand loyalty). A new shopping style, indifference shopping orientation was identified.

Practical implications

Market segmentation, product development and marketing strategies should be tailored to the shopping styles of female young consumers in Ghana.

Originality/value

This study, for the first time, uses the consumer characteristic approach and the CSI to identify the apparel decision-making styles of young adult female Ghanaians. This fulfils the need for the study of shopping styles, which is vital for producers and marketers to enable them to make informed decisions to meet specific needs and expectations of these cohorts of consumers.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. 26 no. 4
Type: Research Article
ISSN: 1361-2026

Keywords

Article
Publication date: 3 August 2010

Ji Eun Park, Jun Yu and Joyce Xin Zhou

Innovative consumers are an important market segment. This paper seeks to investigate whether consumers' innate innovativeness is associated with their shopping styles

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Abstract

Purpose

Innovative consumers are an important market segment. This paper seeks to investigate whether consumers' innate innovativeness is associated with their shopping styles. Specifically, it aims to explore the relationship between two types of innovativeness – sensory and cognitive – and consumer shopping styles.

Design/methodology/approach

The paper integrates the consumer innovativeness and consumer shopping styles literature. It is built on the premise that if consumer innovativeness is regarded as a general personality trait, then it would also be reflected in consumers' shopping approaches. A structural equation model is used to test the relationship between cognitive and sensory innovativeness and various shopping styles.

Findings

Sensory innovativeness and cognitive innovativeness can lead to different shopping styles. Cognitive innovators are inclined to show shopping styles such as quality consciousness, price consciousness, and confusion by overchoice. On the other hand, sensory innovators are inclined to have shopping styles such as brand consciousness, fashion consciousness, recreational orientation, impulsive shopping, and brand loyalty/habitual shopping.

Research limitations/implications

The research is based on a convenience sample of young consumers in a particular country – China. Generalizability of the results would depend on future research conducted in other cultures and consumers of other age groups.

Practical implications

The findings of this research help managers to develop a deeper insight into product development and marketing. Product form can be designed to appeal to the two different types of innovative consumers – cognitive innovators and sensory innovators. Marketing communication and brand management should be based on the shopping styles of these different types of innovative consumers. Furthermore, since the youth market in China represents an enormous opportunity for marketers, the paper provides valuable insights into this key market segment in one of the most important markets in the world.

Originality/value

The paper is the first step in exploring the relationship between consumer innovativeness and consumer shopping styles. It provides new insights into the shopping patterns of consumers who belong to different innovativeness types. In addition, it also makes a new contribution to the shopping styles literature by exploring potential antecedents to the various shopping styles.

Details

Journal of Consumer Marketing, vol. 27 no. 5
Type: Research Article
ISSN: 0736-3761

Keywords

Article
Publication date: 9 March 2012

Francisco J. Sarabia‐Sanchez, Maria D. De Juan Vigaray and Monali Hota

The purpose of this study is to segment consumers using personal values and to link the resulting typologies with shopping styles for the fashion apparel (FA) market.

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Abstract

Purpose

The purpose of this study is to segment consumers using personal values and to link the resulting typologies with shopping styles for the fashion apparel (FA) market.

Design/methodology/approach

The Schwartz value inventory (SVI) was suitably modified for the Spanish fashion retail consumer context using expert and consumer panels and then administered. Firstly, principal components analysis was conducted to identify the motivational value types and compare with Schwartz. Secondly, cluster analysis was used to create a typology of Spanish fashion consumers. Finally, ANOVA analysis was conducted to link the consumer typology with a typology of shopping styles.

Findings

Eleven motivational types of consumer values were found (congruent with Schwartz's results), however with slight differences leading to the uncovering of Spanish culture‐specific motivational types such as “ecology”, “inner peace” and four distinct motivational types of “self‐direction”. This further led to the emergence of four fashion retail consumer segments which could be linked to shopping styles with six of the eight shopping styles showing significant differences across segments.

Research limitations/implications

Results may vary with cultural context and consumer industry context suggesting future research opportunities.

Practical implications

Cultural differences in consumer values cannot be ignored even amidst globalization. Therefore, the use of consumer values for Spanish fashion retail consumer segmentation and its further link with shopping styles has significant implications for fashion retail marketers as it can be used to plan the retail marketing mix strategy.

Originality/value

The study has originality and value since the results provide interesting empirical evidence of the usefulness of personal values as a consumer segmentation tool, and expand one's knowledge on the relationship between cultural values and consumer shopping behaviour in a critical but neglected research domain; the Spanish fashion retail context.

Details

International Journal of Retail & Distribution Management, vol. 40 no. 3
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 15 June 2012

Ajax Persaud and Irfan Azhar

Smartphone adoption by consumers is increasing exponentially, and presents marketers with many new opportunites to reach and serve customers. However, are consumers ready for…

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Abstract

Purpose

Smartphone adoption by consumers is increasing exponentially, and presents marketers with many new opportunites to reach and serve customers. However, are consumers ready for mobile marketing through their smartphones? This study aims to investigate consumers' willingness to accept marketing through their smartphones.

Design/methodology/approach

The study is based on an online survey of 428 respondents. The data is analyzed through ANOVA and regression analysis.

Findings

The results indicate that consumers' shopping style, brand trust, and value are key motivations for engaging in mobile marketing through their smartphones. Further research should focus on specific tactics marketers use to engage customers beyond marketing messages, that is, how they engage customers in dialogue to build relationships, encourage purchases and build loyalty. This could reveal how customers really want to engage in mobile marketing.

Research limitations/implications

This research adds to the growing body of evidence on acceptance of mobile marketing.

Practical implications

This study found that successful enagement of customers in mobile marketing requires that marketers focus their strategies and tactics around value creation; getting customers to engage with their brand in an authentic way; and respecting customers' shopping style, i.e. engaging customers the way they want to be engaged. Marketers must listen to their customers and develop appropriate strategies rather than simply adapting existing marketing strategies.

Originality/value

The topic of mobile marketing through smartphones is important to both marketing executives and marketing researchers. To date, this topic has attracted little research attention and marketing executives are simply basing their decsions on anecdotal case studies and reports in the popular press. This study contributes to fulfilling the need for research evidence.

Details

Marketing Intelligence & Planning, vol. 30 no. 4
Type: Research Article
ISSN: 0263-4503

Keywords

Article
Publication date: 13 July 2015

John Bae, Doris Lu-Anderson, Junya Fujimoto and Andre Richelieu

Purchasing behaviors have been studied in various countries. Previous studies involving consumer decision-making styles for sport products have only been seen in one country in…

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Abstract

Purpose

Purchasing behaviors have been studied in various countries. Previous studies involving consumer decision-making styles for sport products have only been seen in one country in order to either identify factors of Purchase Style Inventory for Sport Products (PSISP) or classify consumer shopping behaviors. Therefore, the purpose of this paper was to identify consumers’ decision-making styles (shopping styles) for sport products from Japanese, Singaporean, and Taiwanese college-aged consumers.

Design/methodology/approach

The scale of PSISP was adapted to measure consumer decision-making styles (shopping styles) for sport products. This instrument is composed of 35 items under nine dimensions. CFA, 3 (Nationality) × 2 (Gender) MANOVA and ANOVA were employed.

Findings

According to the results of this study, there were significant different decision-making styles among three different countries in East Asia. Overall, Japanese male and female college-aged students exhibited higher brand consciousness than Singaporean and Taiwanese males and females.

Research limitations/implications

As consumers from different countries show different lifestyle, education, economic, religion, and culture, they might have their unique shopping styles. Therefore, the dimensions related to decision-making styles need to be explored, and the scale needs to be validated using a substantial sport industry sample in the future study.

Practical implications

This study helps East Asian advertisers or markets to rethink and develop appropriate marketing strategies as well as to understand the different decision-making styles of local consumers and better approach new and existing consumer markets.

Originality/value

This paper is important for international sports marketers to predict consumer shopping patterns and maintain proper inventory levels, particularly when marketing in global markets.

Details

Sport, Business and Management: An International Journal, vol. 5 no. 3
Type: Research Article
ISSN: 2042-678X

Keywords

Article
Publication date: 25 January 2013

Steven Lysonski and Srinivas Durvasula

India has undergone dramatic change in its retail markets since economic liberalization in 1992. The authors aim to use the framework of consumer decision making styles to…

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Abstract

Purpose

India has undergone dramatic change in its retail markets since economic liberalization in 1992. The authors aim to use the framework of consumer decision making styles to investigate longitudinally how these styles have changed from 1994 to 2009. They also conducted a cross-sectional analysis of the 2009 data to determine whether decision making styles are shaped by psychological variables: perceived time pressure, shopping opinion leadership, shopping self-confidence, consumer susceptibility to interpersonal influence, and materialism.

Design/methodology/approach

The eight different consumer decision making styles were measured with instrument by Sproles and Kendall. The psychological variables were measured with established instruments with adequate reliabilities. The survey was administered to young adults. The Indian samples from 1994 and 2009 were matched allowing for comparisons.

Findings

The longitudinal analysis showed that four of the eight decision making styles changed statistically between 1994 and 2009; there were increases for brand consciousness, novelty-fashion consciousness, and impulsive-careless shopping while perfectionist-quality consciousness decreased. The cross sectional analysis of the psychological variables showed that perceived time pressure had minimal impact while shopping opinion leadership and shopping self confidence had a major impact. Materialism and consumer susceptibility to interpersonal influence had a moderate impact.

Research limitations/implications

The authors used an urban sample; a rural sample would also be useful. Future research could examine other emerging markets such as Brazil and Vietnam to identify the impact of the psychological variables on decision making styles in those countries.

Practical implications

The study shows that decision making styles do change as an emerging economy becomes more developed. The study also shows that psychological variables can explain some of the differences in decision making styles among consumers. Retailers and marketers can use this information to be more strategic in the way they develop their planning.

Social implications

Changes in decision making styles show that consumers are now more brand and fashion conscious while being more impulsive and careless in their shopping. These changes may signal that Indians are becoming more materialistic and more focused on brands and fashion which can lead to excessive buying and debt.

Originality/value

The paper offers a longitudinal view of changes in decision making and a cross sectional analysis of how psychological variables affect decision making styles. This study focuses on issues not presently discussed in the literature.

Details

Journal of Consumer Marketing, vol. 30 no. 1
Type: Research Article
ISSN: 0736-3761

Keywords

Article
Publication date: 30 March 2022

Rajesh Iyer, Barry J. Babin, Jacqueline K. Eastman and Mitch Griffin

This study explores consumers' motivations to purchase luxury and counterfeit products using an international sample. In addition, it also examines the moderating role of…

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Abstract

Purpose

This study explores consumers' motivations to purchase luxury and counterfeit products using an international sample. In addition, it also examines the moderating role of interpersonal influence on this process. This study seeks to examine if the consumers who demand the highest quality express a preference for luxury goods over counterfeit goods.

Design/methodology/approach

Survey research was employed to subjects from the USA, India, China and Russia. Responses from US and India consumers were collected using online software, whereas responses from China and Russia were collected with the help of a local market research firm.

Findings

The findings of the study indicate that consumers tend to show similar reactions based on the luxury and counterfeit consumption process examined here. In terms of interpersonal influence as a moderator, however, the study found it significantly impacts status seekers' attitude toward luxury and how a perfectionist shopper perceives counterfeit consumption.

Originality/value

This study is one of the first in the literature to empirically address both luxury and counterfeit consumption. Further it considers consumers from multiple countries with high levels of luxury good purchases.

Details

International Marketing Review, vol. 39 no. 2
Type: Research Article
ISSN: 0265-1335

Keywords

Article
Publication date: 9 July 2019

Subhro Sarkar, Arpita Khare and Amrut Sadachar

The purpose of this paper is to validate the consumer styles inventory (CSI) scale for understanding the decision-making styles of shopping app users. The validated scales are…

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Abstract

Purpose

The purpose of this paper is to validate the consumer styles inventory (CSI) scale for understanding the decision-making styles of shopping app users. The validated scales are used to examine the relationship between consumers’ decision-making styles and factors affecting the use of mobile shopping apps.

Design/methodology/approach

A total of 428 valid responses are collected from the users of the five most popular shopping apps. The mobile shopping apps are selected based on a popularity study. Data are collected from mobile app shoppers through an online survey.

Findings

Findings reveal a new set of factors that can be used for understanding use of mobile shopping apps. Decision-making styles influence the adoption of mobile apps for shopping. Factors responsible for the adoption of mobile shopping apps such as usefulness and risk perceptions differ across consumers with different decision-making styles.

Practical implications

The findings would facilitate online retailers in building focused marketing strategies for segmenting and targeting the consumers having different decision-making styles.

Originality/value

The current research is the first of its kind to examine the applicability of the CSI scale in the context of mobile app shoppers in an emerging economy. The findings enrich the existing literature by providing empirical support to the relationship between decision-making styles and factors affecting adoption of shopping using mobile apps.

Details

Benchmarking: An International Journal, vol. 27 no. 1
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 1 February 2003

Cathy Bakewell and Vincent‐Wayne Mitchell

Since environmental factors have influenced Generation Y shoppers (those born after 1977) to make them different from older groups, this study examines the decision making of…

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Abstract

Since environmental factors have influenced Generation Y shoppers (those born after 1977) to make them different from older groups, this study examines the decision making of Adult Female Generation Y consumers using Sproles and Kendall’s (1986) Consumer Styles Inventory (CSI). The study uses the CSI as a basis for segmenting Generation Y consumers in to five meaningful and distinct decision‐making groups, namely: “recreational quality seekers”, “recreational discount seekers”, “trend setting loyals”, “shopping and fashion uninterested” and “confused time/money conserving”. Implications for retailers and marketing practitioners targeting Generation Y consumers are discussed.

Details

International Journal of Retail & Distribution Management, vol. 31 no. 2
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 10 August 2015

Raquel Chocarro, Monica Cortiñas and Maria Luisa Villanueva

The purpose of this study is to identify customer-specific differences in a general model of e-loyalty taking into account the existence of unobserved heterogeneity. Specifically…

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Abstract

Purpose

The purpose of this study is to identify customer-specific differences in a general model of e-loyalty taking into account the existence of unobserved heterogeneity. Specifically, this paper aims to test for the presence of customer heterogeneity; assess the impact of potential bias when there is no control for heterogeneity; analyse the distinct customer segments that emerge from the empirical estimation of the model; and describe the segments by their demographic and psychological characteristics.

Design/methodology/approach

Panel data from a survey of online shoppers are used in a post hoc segmentation method, which will enable us to identify segments, while estimating the parameters by means of structural equation models.

Findings

Three distinct consumer segments emerge. The relative importance of e-loyalty and e-satisfaction is significantly determined by consumers’ shopping styles.

Originality/value

This study highlights the need to consider unobserved customer heterogeneity when attempting to explain satisfaction and loyalty development processes in the retail context in general and e-commerce in particular. To the authors’ knowledge, this is the first time this approach has been used to analyse the impact of customer heterogeneity on e-satisfaction and e-loyalty.

Details

Journal of Research in Interactive Marketing, vol. 9 no. 3
Type: Research Article
ISSN: 2040-7122

Keywords

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