Search results

1 – 10 of 18
Click here to view access options
Book part
Publication date: 10 November 2020

Satyananda Sahoo, Shiv Shankar and Jessica M. Anthony

This chapter assesses the volatility spillover from US monetary policy consequent upon the onset of three episodes primarily engineered by the US Fed, namely quantitative…

Abstract

This chapter assesses the volatility spillover from US monetary policy consequent upon the onset of three episodes primarily engineered by the US Fed, namely quantitative easing 1, taper tantrum and balance sheet normalization (BSN) to select emerging market economies (Brazil, India, Russia, South Africa and Turkey) considering around six months pre- and post-occurrence of these events. AR(k)-GARCH (p,q) framework has been used to assess the spillover effect influencing the return of the financial assets and trekking to their volatility segregated as news and persistence effect across markets and economies under study. The authors find that at the overall level, news impact significantly enhanced volatility of bond and currency markets, however, less impact was observed owing to the onset of BSN announcement as markets had factored the news through the well-articulated forward guidance of the Fed.

Details

Financial Issues in Emerging Economies: Special Issue Including Selected Papers from II International Conference on Economics and Finance, 2019, Bengaluru, India
Type: Book
ISBN: 978-1-83867-960-6

Keywords

Click here to view access options
Book part
Publication date: 10 November 2020

Abstract

Details

Financial Issues in Emerging Economies: Special Issue Including Selected Papers from II International Conference on Economics and Finance, 2019, Bengaluru, India
Type: Book
ISBN: 978-1-83867-960-6

Click here to view access options
Article
Publication date: 14 October 2014

Nakul Gupta, Mahadeo P. Jaiswal and Rupali Pardasani

The purpose of this paper is to help students understand how companies combine and leverage their existing knowledge capabilities in order to build strategic advantage for…

Abstract

Purpose

The purpose of this paper is to help students understand how companies combine and leverage their existing knowledge capabilities in order to build strategic advantage for the company. The case also throws some light on the opportunities and challenges faced by SME's of emerging markets in going international in turbulent macroeconomic scenarios.

Design/methodology/approach

The case has been written for the purpose of teaching and class discussion. Interviews with protagonist provided the primary data and published reports and archives of the company provided the secondary data for the case.

Findings

After the class discussion, students will be able to figure out how SME's can best leverage their existing knowledge base, efficiently manage that knowledge base and accurately assess the impact of these knowledge management activities for international expansion.

Originality/value

This is among the first few cases in the area of knowledge management from the perspective of SME's in emerging markets in the fragrance and other allied industries.

Details

Management Decision, vol. 52 no. 9
Type: Research Article
ISSN: 0025-1747

Keywords

Click here to view access options
Case study
Publication date: 18 November 2013

Nakul Gupta, Radha R. Sharma and Rupali Pardasani

Entrepreneurship, internationalization, family-owned business management, strategic management.

Abstract

Subject area

Entrepreneurship, internationalization, family-owned business management, strategic management.

Study level/applicability

MBA/postgraduate management program courses on family business management. The case can be taught at the beginning of the course to acquaint students with the dynamics of family-owned businesses. MBA/postgraduate/undergraduate courses on entrepreneurship. It can be used in the middle of the course to highlight the challenges presented by an entrepreneur due to change in the business environment and macroeconomic scenario. MBA/postgraduate course on strategic management. It can be used at the beginning of the course to introduce strategies for managing and sustaining growth of a business. MBA/postgraduate course on organizational development. It can be used in the middle of the course to help students understand the importance of designing an optimal organizational structure for a family business.

Case overview

FragraAroma was an Indian fragrance company. Anil Gupta, the Founder and Managing Director of FragraAroma, and his sister Nisha were equal shareholders of the company. With changes in the Foreign Direct Investment Policy in 2013 in India, Anil and Nisha's husband Tarun had different expansion plans for FragraAroma. While Anil was planning to expand FragraAroma internationally, but his sister and her husband wanted diversification of the company's customer segment in the domestic market itself. The case is poised at the juncture, where Anil was facing a labyrinth of critical decisions. Would he go ahead with Tarun's expansion plan or stick to his plan of internationalization? Would his decision affect the harmony of the family? Was there a way that could enable him sailing his family and family business out of the doldrums?

Expected learning outcomes

This case is primarily about a family business and the dilemmas faced by the owner of that family business. The case captures the challenges faced by a family business in sustaining growth and competitiveness. The case can be used to understand how decisions are taken in a family-owned business. To understand the challenges faced by a family-owned business while developing and implementing its growth strategies. To understand the opportunities and challenges presented to a family-owned businesses when macroeconomic scenarios change. To understand the spillover effects of business decisions on family relations in a typical family-owned business setup.

Supplementary materials

Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Details

Emerald Emerging Markets Case Studies, vol. 3 no. 7
Type: Case Study
ISSN: 2045-0621

Keywords

Click here to view access options
Article
Publication date: 8 August 2016

Gyaneshwar Singh Kushwaha and Shiv Ratan Agrawal

The purpose of this paper is to examine customers’ behavioural outcomes based on the actual attitudinal responses of mobile marketing initiatives.

Downloads
4576

Abstract

Purpose

The purpose of this paper is to examine customers’ behavioural outcomes based on the actual attitudinal responses of mobile marketing initiatives.

Design/methodology/approach

A total of 764 usable responses was included through a non-probability convenient sampling method. The data used in the study gathered from mobile users of 37 cities from nine states across India. The analysis of moment structures 22.0 and SmartPLS 3.0 statistical programmes were used for measurement validation and to test the structural model.

Findings

The study indicated that mobile marketing had a more significant effect on customers’ negative attitudes and followed by on positive attitudes. Despite the strong significant effect on customers’ negative attitudes, it does not display more significant effect on negative behavioural outcomes. Finally, the study suggested that customers’ positive attitudes display more favourable behavioural outcomes of mobile marketing initiatives.

Practical implications

The paper would help the mobile marketers and advertisers to understand the impact of mobile marketing initiatives on customers’ attitudes and behavioural outcomes and how it can be managed to ensure the higher level of adoption and acceptance.

Originality/value

The results of the analysis indicated that when the users have favourable attitudes of mobile marketing initiatives, it can be highly effective in triggering of favourable behavioural outcomes.

Details

Journal of Research in Interactive Marketing, vol. 10 no. 3
Type: Research Article
ISSN: 2040-7122

Keywords

Click here to view access options
Article
Publication date: 4 September 2019

Vijayta Fulzele, Ravi Shankar and Divya Choudhary

A sustainable freight transportation system involves freight processes that are economically efficient, socially inclusive and environment friendly. For enhancing…

Abstract

Purpose

A sustainable freight transportation system involves freight processes that are economically efficient, socially inclusive and environment friendly. For enhancing sustainability in the freight operations, mode selection is a crucial strategic decision. Therefore, the purpose of this paper is selecting the best mode, or a combination of modes based on various criteria to carry shipments from origin to destination.

Design/methodology/approach

This study has used an integrated grey relational analysis based intuitionistic fuzzy multi-criteria decision-making process (GRA–IFP) and fuzzy multi-objective linear programming model. Three scenarios have been developed for analyzing sensitivity of decision variables with the variations in parameters under relevant conditions. A real case of Indian third-party logistics service provider has been used to demonstrate the effectiveness of the model.

Findings

The most relevant criterion emerged out in this study for multi-mode selection problem is costs. It can be concluded from the study that multi-modal freight transportation has the potential to improve the sustainability of freight transportation by reducing the costs, damages, emissions, traffic congestion and by increasing the speed of delivering the shipment. The sensitivity analysis further shows that road is the economical mode, whereas sea and rail together are the greenest as well as socially responsible modes of transportation.

Originality/value

This study provides an integrated tool, which can be used by freight transporters to decide upon the sustainable modes of transportation for their various shipments.

Click here to view access options
Article
Publication date: 29 November 2018

Sushant Kumar and Shankar Purbey

The purpose of this paper is to develop a structural framework for factors influencing the creation of negative electronic word of mouth (WOM) at online forums, review…

Abstract

Purpose

The purpose of this paper is to develop a structural framework for factors influencing the creation of negative electronic word of mouth (WOM) at online forums, review portals, social networking sites or any other internet-based platform. Consumers frequently talk about consumption through WOM. With the unprecedented progress in digitalization of world, consumers usually tell stories about a product or service experience online. The study aims to identify the antecedents for negative electronic WOM (EWOM) and develop a structural model with different levels of factors.

Design/methodology/approach

Literature review and group judgment techniques are used to identify the factors responsible for negative WOM. The study uses interpretive structural modeling approach to develop a structural model representing interrelationships among factors. The model also represents the factors at different levels along with most and least dominant factors responsible for EWOM.

Findings

Seven factors responsible for negative electronic WOM are identified which are spread over three levels. First level of factors includes anxiety reduction, advice seeking, exertion of power (over companies) and social benefits (received), whereas the second level of factors includes altruism (negative WOM) and economic rewards. The most dominant factor identified is vengeance, which is at level three.

Practical implications

The study identified three levels of factors responsible for negative EWOM. Companies can strategies their resources to ensure that no consumer reaches beyond level one. Beyond level one, the involved factors may jeopardize the brand value and brand image of the company.

Originality/value

The study contributes to the literature by providing a structural model for negative EWOM. This model identifies the most and least dominant factors and guides managers to take necessary action to prevent negative EWOM.

Details

Benchmarking: An International Journal, vol. 25 no. 9
Type: Research Article
ISSN: 1463-5771

Keywords

Click here to view access options
Article
Publication date: 7 January 2022

Divya Mittal and Shiv Ratan Agrawal

The current study employs text mining and sentiment analysis to identify core banking service attributes and customer sentiment in online user-generated reviews…

Abstract

Purpose

The current study employs text mining and sentiment analysis to identify core banking service attributes and customer sentiment in online user-generated reviews. Additionally, the study explains customer satisfaction based on the identified predictors.

Design/methodology/approach

A total of 32,217 customer reviews were collected across 29 top banks on bankbazaar.com posted from 2014 to 2021. In total three conceptual models were developed and evaluated employing regression analysis.

Findings

The study revealed that all variables were found to be statistically significant and affect customer satisfaction in their respective models except the interest rate.

Research limitations/implications

The study is confined to the geographical representation of its subjects' i.e. Indian customers. A cross-cultural and socioeconomic background analysis of banking customers in different countries may help to better generalize the findings.

Practical implications

The study makes essential theoretical and managerial contributions to the existing literature on services, particularly the banking sector.

Originality/value

This paper is unique in nature that focuses on banking customer satisfaction from online reviews and ratings using text mining and sentiment analysis.

Details

International Journal of Bank Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-2323

Keywords

Click here to view access options
Article
Publication date: 3 August 2015

Rajat Roy

Extant literature on pricing posits that consumers’ internal reference price (IRP) drives willingness to pay (WTP), when external pricing cues are available. This positive…

Downloads
1359

Abstract

Purpose

Extant literature on pricing posits that consumers’ internal reference price (IRP) drives willingness to pay (WTP), when external pricing cues are available. This positive IRP-WTP relationship is further moderated by involvement and price consciousness. The purpose of this paper is to test how the IRP-WTP relationship will be moderated by involvement and price consciousness, albeit in the pay-what-you-want (PWYW) context. In the PWYW setting consumers can pay any amount of money (including nothing) and no external pricing cues are provided.

Design/methodology/approach

A survey was engaged to measure the key variables, and the data was analyzed using hierarchical multiple regression with spotlight analyses.

Findings

In the normal everyday pricing context, involvement strengthens the IRP-WTP relationship, while price consciousness weakens it. Contrary to this normal pricing wisdom, in the PWYW context, it was found that both involvement and price consciousness weaken the IRP-WTP relationship, thereby driving down consumers’ WTP.

Research limitations/implications

Future studies should use experimental design to manipulate some of the independent variables used in the study, focus on the mediating processes that underlie PWYW decision-making and extend the findings in the context of wider demographics.

Practical implications

Managers should focus on segmentation, branding and product experiences to ensure higher returns of PWYW businesses.

Originality/value

This paper addresses lack of overall research in the PWYW area, and also addresses some key gaps left by extant research of Kim et al. (2009) that was published in the Journal of Marketing.

Details

Marketing Intelligence & Planning, vol. 33 no. 5
Type: Research Article
ISSN: 0263-4503

Keywords

Click here to view access options
Article
Publication date: 12 June 2020

Anubhuti Saxena, Naval Garg, B.K. Punia and Asha Prasad

The primary objective of the present study is to explore the relationship between workplace spirituality and work stress among offshore and onshore employees of the Indian…

Abstract

Purpose

The primary objective of the present study is to explore the relationship between workplace spirituality and work stress among offshore and onshore employees of the Indian oil and gas industry. The present study also tends to study the difference in the stress level of offshore and onshore employees of the Oil and Gas Industry.

Design/methodology/approach

The size of the sample for the present study was 202 respondents. It includes 128 onshore employees and 74 offshore employees of oil and gas companies. Respondents were mainly managers and supervisors working in various departments of Oil and Natural Gas Corporation (ONGC), Cairn India, Reliance India Ltd (RIL), Bharat Petroleum Corporation Ltd (BPCL) and Indian Oil and Gas Ltd (IOCL). Since the different level of stress is experienced by employees at different stages of the organizational structure, thus study selected population comprising of managers and supervisors since they are believed to face similar work stressors. A variety of statistical tools like mean, t-test, correlation and multi-regression is used for the analysis of collected data.

Findings

Results show that all six dimensions of workplace spirituality are significantly negatively correlated with stress for onshore employees. However, the sense of community and gratitude are found insignificantly associated with stress for offshore employees. Stressful offshore conditions and excessive specialization might not allow offshore employees to cherish the community at the workplace and also the virtue of gratefulness. The offshore employees might have a certain level of gratitude and community system, but it is not sufficient for the employees to perceive a lower level of work relates to stress. The result gives the impression that the normal working conditions (onshore workplace) provide adequate opportunity to workplace spirituality to transcend its impact on work stress.

Originality/value

This is one of the pioneer studies that examined the role of workplace spirituality and stress in stress management of offshore and onshore employees of Indian Oil and gas companies.

Details

Journal of Organizational Change Management, vol. 33 no. 5
Type: Research Article
ISSN: 0953-4814

Keywords

1 – 10 of 18