The purpose of this paper is to investigate the perceptions and satisfaction between police officers and citizens on Kinmen Island (of Taiwan), using an analytical…
The purpose of this paper is to investigate the perceptions and satisfaction between police officers and citizens on Kinmen Island (of Taiwan), using an analytical framework that combines five primary dimensions and 25 corresponding determinants.
It considers recent developments in the application of performance measures and management to public and, particularly, police services. It goes on to assess comparative rural police performance which suggests that the application of targets could ultimately serve to provide the overall satisfaction with police services.
The findings of the study suggest that perceptions and satisfaction of both citizens and police staff may result in the success of the policing management, and that police managers have to satisfy their citizens with a high level of service quality based on different localities.
From managerial perspectives, police managers should consider both the service quality and customer satisfaction constructs as determinants of behavioural intentions, based on the fact that satisfaction can be a strategic key to maintain long term relationship with citizens as it is found of significant impact on the intentional behaviour.
This research adds empirical support to this vein of literature and has identified the five main dimensions and the 25 sub-dimensions as important constructs for police service quality.
One of the major purposes of implementing vocational education is to offer trained manpower to enterprises that meet the immense challenges of the global economic…
One of the major purposes of implementing vocational education is to offer trained manpower to enterprises that meet the immense challenges of the global economic competition and unprecedented technological changes. Selecting an adequate enterprise, from the school's viewpoint, is a critical factor for implementing the vocational education system. This paper suggests applying the ANP approach in order to deal with the interdependence among criteria of different layers of the analysis process to select the suitable partner enterprise where students can gain experience. The paper describes the cooperation patterns between schools and enterprises as well as the criteria which should be considered and the corresponding attributes used to evaluate the potential enterprises.
The purpose of this paper is to establish a mechanism for partner selection via adapting relative weights of criteria according to the priority of motivations for establishing strategic alliance.
The analytic network process (ANP) approach derived from the idea of the Markov chain is employed to deal with this dynamic situation and to establish a partner selection mechanism. With this approach, the priority of motivations and the relative importance of criteria are determined simultaneously.
Although choosing an appropriate partner is an important variable influencing success of alliance, attempts to identify a universal list of criteria and their corresponding relative importance which enterprises should employ when seeking a proper partner would be futile since the objectives of forging alliances vary depending on specific motivations. Based on this iterative review approach proposed in this paper, a proper weight setting for these criteria is available and will comply with the original motivation for establishing the strategic alliance. This is essential for selecting an appropriate partner for establishing an alliance that matches the original motivation.
The limitation of this research is the neglect of the possible inner dependence among criteria and sub‐criteria, although that can be coped with by choosing them properly.
The content of motivations and criteria as well as their priority and weightings may vary with different kinds of alliances or situations. The partner evaluation and selection mechanism proposed in this paper can meet different situations by adapting the relative weights of criteria and attributes according to the relationship between the criteria and motivations for every particular situation, thus enabling decision‐makers to think more comprehensively before conducting a selection process. If the priority of the motivations obtained from the mechanism is consistent with that set initially, the relative weights of these criteria can then be employed to evaluate the candidate partners in the selection mechanism. If it is not, the decision maker should reconsider the weighting process or measure again the relative weights for the criteria before conducting the evaluation and selection processes to avoid selecting an inappropriate partner that runs contrary to the original motivations.
The emphasis is on the interdependence between motivations and criteria for partner selection. This paper systematically deals with the interdependence of these two factors. Based on this iterative review approach proposed in this paper, a proper weight setting for these criteria is available and will comply with the original motivation for establishing the strategic alliance.