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Article
Publication date: 20 March 2018

Xiaoyu Chen, Alton Y.K. Chua and Shengli Deng

As an increasing number of users have acquired information across the web and mobile platforms for social question and answering (Q&A), it is of interest to explore…

Abstract

Purpose

As an increasing number of users have acquired information across the web and mobile platforms for social question and answering (Q&A), it is of interest to explore whether there are differences in social Q&A usages between the two platforms. The purpose of this paper is to compare web and mobile platforms of a social Q&A service from the user’s perspective in terms of three dimensions, namely, demographics, individual-based constructs, and information-based constructs.

Design/methodology/approach

Because Zhihu.com is one of the most popular social Q&A sites in China, the authors used online questionnaires to investigate its users’ perceptions of these three dimensions. From January to March 2016, the authors obtained 278 valid responses in total through snowball and convenient sampling. Collected data are analyzed through descriptive statistics and inferential statistics.

Findings

The results indicate that there exist significant differences between web users and mobile users on Zhihu.com in terms of gender, affinity, and information seeking. More specifically, compared to the male users, more female users rely on the mobile platform to access the information service; mobile users perceive higher affinity with Zhihu.com than web users; and mobile users perceive higher information-seeking intention than web users do.

Originality/value

Regarding the theoretical aspect, this study proposes a conceptual framework for comparison between the web and mobile platforms of social Q&A from the user’s perspective. Regarding the practical aspect, the comparative results of this study could give social Q&A service providers useful information about users’ differences between web and mobile platforms of social Q&A services.

Details

Aslib Journal of Information Management, vol. 70 no. 2
Type: Research Article
ISSN: 2050-3806

Keywords

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Article
Publication date: 1 August 2016

Yang Zhao, Shengli Deng, Ting Gao and Ruoxin Zhou

This paper aims to investigate the service demand of existing users and potential users for mobile information services provided by university libraries in China. The…

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1368

Abstract

Purpose

This paper aims to investigate the service demand of existing users and potential users for mobile information services provided by university libraries in China. The primary objective is to explore the impact of user experience on user needs, which is conducted by a comparison between two user groups over their needs from three aspects – service function, service mode and information content.

Design/methodology/approach

Data were collected from 353 library users from ten Chinese universities via questionnaires. Based on the user needs model, three dimensions of user needs were established for mobile information services and 26 measurement items were generated through a review of the literature. Furthermore, based on frequency analysis, independent samples t-test and the calculation of need rate, the demand differences in mobile information services between existing and potential users were explored.

Findings

Significant differences existed in the needs for service functions and service modes of mobile information services between existing users and potential users. Existing users cared more about such characteristics as intelligence, personalization and the variety of mobile services. Potential users, in contrast, concerned themselves more with the usability of mobile services and similarity to traditional information services. These two user groups showed little difference in the needs for information content, as they both have strict requirements for specialty, richness in and quality of information resources in mobile network environments.

Originality/value

Previous research on user needs for mobile libraries services has been primarily conducted from the perspectives of existing users. This study, however, compared the needs of existing and potential users based on their previous experiences, which can help libraries to know better what their users need and improve the quality of mobile information services to meet those needs. This can also make existing users more willing to use the services and cultivate the usage habits of potential users at the same time.

Details

The Electronic Library, vol. 34 no. 4
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 1 September 2021

Yuting Jiang, Shengli Deng, Hongxiu Li and Yong Liu

The purposes of this paper are to (1) explore how personality traits pertaining to the dominance influence steadiness compliance model manifest themselves in terms of user…

Abstract

Purpose

The purposes of this paper are to (1) explore how personality traits pertaining to the dominance influence steadiness compliance model manifest themselves in terms of user interaction behavior on social media and (2) examine whether social interaction data on social media platforms can predict user personality.

Design/methodology/approach

Social interaction data was collected from 198 users of Sina Weibo, a popular social media platform in China. Their personality traits were also measured via questionnaire. Machine learning techniques were applied to predict the personality traits based on the social interaction data.

Findings

The results demonstrated that the proposed classifiers had high prediction accuracy, indicating that our approach is reliable and can be used with social interaction data on social media platforms to predict user personality. “Reposting,” “being reposted,” “commenting” and “being commented on” were found to be the key interaction features that reflected Weibo users' personalities, whereas “liking” was not found to be a key feature.

Originality/value

The findings of this study are expected to enrich personality prediction research based on social media data and to provide insights into the potential of employing social media data for the purpose of personality prediction in the context of the Weibo social media platform in China.

Details

Aslib Journal of Information Management, vol. 73 no. 6
Type: Research Article
ISSN: 2050-3806

Keywords

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Article
Publication date: 1 August 2016

Weiwei Yan, Shengli Deng and Yin Zhang

This study aims to examine the factors influencing the adoption intention of information service mashup in digital library (DL). The study is an empirical study on DLs in China.

Abstract

Purpose

This study aims to examine the factors influencing the adoption intention of information service mashup in digital library (DL). The study is an empirical study on DLs in China.

Design/methodology/approach

This paper employs the theory of information service mashup as its theoretical background and applies it to the field of DL to develop the measurement model which is based on technology acceptance model (TAM). A structured questionnaire was developed including the demographic information, the advantages of information service mashup in DL and the Likert evaluation of each construct. As a result, of 303 questionnaires distributed among DL users, 281 were remained as acceptable answers. The data were processed and analyzed with the aid of the SPSS 20.0 and SmartPLS 2.0.

Findings

The results show that beyond perceived usefulness and perceived ease of use, both perceived integration and perceived risk have direct impacts on user’s intention to adopt information service mashup in DL. Perceived integration has the dramatic positive effects, while perceived risk negatively correlates to adoption intention. Moreover, perceived integration and individualization have positive impacts on perceived ease of use, while network externality positively influences perceived usefulness.

Originality/value

Information service mashup is still a relatively new technology in DL. There were few theoretical and empirical studies that examine the user adoption behaviour of the service. This study contributes to existing information service mashup application studies by modifying and extending TAM. The results would help the DL gain a deeper understanding of the factors affecting DL user adoption of information service mashup.

Details

The Electronic Library, vol. 34 no. 4
Type: Research Article
ISSN: 0264-0473

Keywords

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Article
Publication date: 3 June 2019

Shengli Deng, Anqi Zhao, Ruhua Huang and Haiping Zhao

This study aims to examine why users search for images, how users describe their image needs and what the images are used for by analysing questions obtained from two…

Abstract

Purpose

This study aims to examine why users search for images, how users describe their image needs and what the images are used for by analysing questions obtained from two Chinese social Q&A sites, Zhihu and Baidu Zhidao.

Design/methodology/approach

A total of 1,402 image questions were collected from Zhihu and Baidu Zhidao. Both quantitative analysis and qualitative content analysis were performed to identify user image needs and the potential differences on the two social Q&A sites.

Findings

Question-asker’s intention varies in different platforms. Zhihu users asked questions mainly aiming at a promotion of subsequent discussion, whereas users of Baidu Zhidao often did so to seek information. Syntactic attributes were not frequently used in both two sites. Zhihu users were more likely to express subjective evaluations on images (concept, emotion, theme and style) in their questions than users of Baidu Zhidao. In contrast, questions from Baidu Zhidao showed a tendency to more frequently include descriptive metadata (rights, format, size, quality and authenticity) and semantic attributes (generic activity, specific people, fashion and text) of the images than questions from Zhihu. Learning was an important use on social Q&A sites, especially on Baidu Zhidao. In addition, the images were primarily used to trigger emotion or served a persuasive purpose in Zhihu.

Practical implications

This study contributes to a better understanding of user image search behaviour, and the findings could be used to develop better image services on social Q&A sites. Meanwhile, the image attributes extracted from the questions are conducive to the improvement of image retrieval systems.

Originality/value

This study explored the features of image needs on social Q&A sites, especially considering image use specified in the question. The difference of image needs between two Chinese social Q&A sites (Zhihu and Baidu Zhidao) was identified.

Details

The Electronic Library , vol. 37 no. 3
Type: Research Article
ISSN: 0264-0473

Keywords

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Article
Publication date: 1 June 2015

Shengli Deng and Yin Zhang

– This paper aims to understand Social Questions & Answers (SQA) users’ perceptions of library reference services.

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1438

Abstract

Purpose

This paper aims to understand Social Questions & Answers (SQA) users’ perceptions of library reference services.

Design/methodology/approach

The authors examined the postings on the largest SQA site, Yahoo! Answers, regarding library reference services and identified the major themes.

Findings

Three themes emerged in library reference-related discussions: reference librarians and their services are well and positively recognized, reference services are less recognized and understood and Yahoo! Answers is recognized as a helpful service. Those who have used both library reference services and Yahoo! Answers are fully aware of the differences between the two services.

Originality/value

This study provides new insights on how library reference services are perceived by SQA users. The results are helpful for libraries to position reference services to better serve users in today’s information environment.

Details

The Electronic Library, vol. 33 no. 3
Type: Research Article
ISSN: 0264-0473

Keywords

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Article
Publication date: 27 September 2011

Shengli Deng, Yong Liu and Yuanyuan Qi

The purpose of this paper is to identify the driving factors of web based question‐answer services (WBQAS) adoption. As an emerging knowledge acquisition method and…

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1262

Abstract

Purpose

The purpose of this paper is to identify the driving factors of web based question‐answer services (WBQAS) adoption. As an emerging knowledge acquisition method and service there are currently few studies addressing the antecedents of the service's acceptance, in particular concerning Chinese users.

Design/methodology/approach

This paper employs the unified theory of acceptance and use of technology as its theoretical background and applies it to the field of WBQAS. A survey was conducted.

Findings

Based on 169 useful questionnaires the results show that both performance expectancy and effort expectancy are significant predictors of the intention to use WBQAS. Additionally behavioural intention, together with facilitating intention, significantly influences the actual use of WBQAS. Social influence has no significant impact on the intention to use the service.

Originality/value

As research on WBQAS is in its infancy this paper is among the first in the field, in particular regarding Chinese users. In addition the research applied the unified theory of acceptance and use of technology model to the context of WBQAS and validated the adoption model using structural equation modelling.

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Article
Publication date: 9 November 2015

Yong Liu, Shengli Deng, Feng Hu and Xiaoyu Chen

The purpose of this study is to seek to quantify how unique service resources and consumer habit affect e-service loyalty (e-loyalty) in a highly competitive market. This…

Abstract

Purpose

The purpose of this study is to seek to quantify how unique service resources and consumer habit affect e-service loyalty (e-loyalty) in a highly competitive market. This study is grounded on Chinese social networking service (SNS) industry. A resource-based view is introduced as an alternative perspective to understand building consumer loyalty in e-service contexts.

Design/methodology/approach

A research framework is developed by reviewing prior literature. An online survey is conducted to collect research data. Based on 221 valid responses, the research model is tested by using partial least squares path modeling technique.

Findings

The features of market environments affects the loyalty of consumers to e-service providers. Consumers become mercenary in highly competitive and low differentiation e-service markets like Chinese SNS industry. The interaction of satisfaction and switching cost affects loyalty. Satisfied consumers can be either loyal or not loyal to a service provider depending on their level of switching cost, but unsatisfied consumers will have no loyalty. In addition, users are loyal to a SNS partly because it is their habit to use the service. Our study suggests that relying on consumer satisfaction to build e-loyalty may be problematic and risky.

Originality/value

The study represents an attempt to introduce the resource-based view to e-loyalty research. The research highlights the importance of habit in building consumers’ e-service satisfaction and loyalty and contributes to new insights on the importance of industry environment in determining e-service satisfaction–loyalty relationship based on studying consumers in a highly competitive market.

Details

Journal of Systems and Information Technology, vol. 17 no. 4
Type: Research Article
ISSN: 1328-7265

Keywords

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Article
Publication date: 1 April 2000

Heiko de B. Wijnholds

Considers the effects on the mass media of China’s transition to a more open economy and the strategies which advertisers might use to overcome the problems it presents…

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1048

Abstract

Considers the effects on the mass media of China’s transition to a more open economy and the strategies which advertisers might use to overcome the problems it presents. Describes the media available (including the unofficial “black route”, the official but restricted private sector “white route”, and the state “red route”) and lists the challenges which advertisers face in using them. Suggests some strategies and practices which can help to overcome them and some hypotheses on future media use. Calls for further research in this area.

Details

Managerial Finance, vol. 26 no. 4
Type: Research Article
ISSN: 0307-4358

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Article
Publication date: 17 August 2012

Li Junliang, Liao Ruiquan and Chen Xiaochun

In practical engineering, there are various sequences. The purpose of this paper is to improve and put forward a new model.

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114

Abstract

Purpose

In practical engineering, there are various sequences. The purpose of this paper is to improve and put forward a new model.

Design/methodology/approach

Based on the generalized accumulated generating operation, the paper improved the GM(1,1) cosine model and proposed the GAGM(1,1) cosine model.

Findings

It is found that the GAGM(1,1) cosine model can satisfy many kinds of periodic sequences and the precision of GAGM(1,1) cosine model is higher than the GM(1,1) model.

Originality/value

The paper shows that the GAGM(1,1) cosine model has important theoretic and practical significance.

1 – 10 of 13