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In working to develop multiagency adult protection policy and procedures in West Sussex, we were looking for ways to increase engagement and ownership across agencies, agree roles and responsibilities and consult in a collaborative way on the draft policy and procedures. A large‐scale event was organised with a ‘whole system approach’, as distinct from a traditional conference. Here we describe the origins, purpose, process and lessons from this approach.

Valuing People presents a range of challenges for managers and other stakeholders. Partnership boards are charged with leading the change process. The paper sets out the steps that the West Sussex Board has taken to meet these challenges and describes in particular a ‘framework for frameworks’ that the Board has adopted to produce truly person‐centred and inclusive plans. The paper concludes that stakeholders can be empowered to find their voice where planners commit to an inclusive process.