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This case will help students to improve their understanding of several important aspects of an organization’s culture and the importance of ethics in developing an organization’s culture. Students will be able to demonstrate their understanding of the concept of values and their importance in business and learn what organizations should do to make their culture more value-driven. Students will be able to identify the impact an organization’s blurred culture causes and understand the concept of “value congruence” and its need to get higher employee performance. Students will be able to understand the importance of Holland’s person-job fit theory, in an organizational context, along with the impact of Hofstede’s national culture on the organizations’ culture of a country. Students will realize how a result-driven performance management system impacts an employee’s morale negatively, and discover why an organization should balance on giving equal importance to both result and behavior-based performance appraisal system. Students will develop sensitivity to the application of the “triple bottom line” and deontological approach in ethics, and determine how to formulate policies for sustainable and ethical process-driven organizations.

There are two aspects to this case. On the one hand, it talks about the ethical dilemma faced by the protagonist Mr. Vijay Shekhar while working with Smartschool.com, with its head office in Bangalore, India. On the other hand, the case focuses on the performance management system at Smartschool.com, its existing framework and the impact it has on employees and other stakeholders. It also emphasizes the importance of establishing a value-driven culture in an organization for its long term sustenance.

Graduate and under-graduate business students/MBA level.

Teaching Notes are available for educators only.

CSS 6: Human resource management.

To understand social entrepreneurship and a social entrepreneur; to identify a social problem and develop a business idea; to understand the theory of entrepreneurial opportunity recognition; and to understand microfinance and its impact in the lives of the poor.

The case traces the journey of its founder Chandra Shekhar Ghosh from being a small time entrepreneur in microfinance to being the owner of a universal bank named Bandhan. Bandhan bank started its operations on August 23, 2015 with 501 branches, 2022 service center and 50 ATMs across 24 states. It had 14.3 million accounts, around 105 billion loan book and 19,500 employees. The founder of Bandhan bank, Chandra Shekhar Ghosh, an Ashoka fellow had won numerous awards such as Entrepreneur with Social Impact Award by Forbes (2014), Entrepreneur of the Year by Economic Times (2014), Skoch Financial Inclusion Award (2011), Entrepreneur of the Year Award (2014) by AIMA to name a few. In 2014, Bandhan was also recognized as Global Growth Company by World Economic Forum.

The case is suitable for analysis in a MBA level course on social entrepreneurship.

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

CSS 3: Entrepreneurship.

The purpose of this study is to adapt the principles of Academagogy (McAuliffe et al., 2009; McAuliffe and Winter, 2014) in Corporate Training. Academagogy is an amalgamation of learning theories, viz. pedagogy (teacher-centered learning); andragogy (student-centered learning); and, heutagogy (self-determined learning). 10;While the original paper by McAuliffe et al. focused on the application of Academagogical principles to higher education in a university, this case study extends Academagogy into corporate training.

Academagogy-based learning interventions were implemented in training programs conducted at IIC Academy. The study-sample comprised 144 trainees divided into the experiment and the control groups. Academagogical interventions were applied to the experiment group, whereas the control group followed conventional methods. Controlled quasi-experiment and statistical analyses were used as research tools in this case study.

The performance scores of the participants' at entry-level were analyzed through propensity score matching and chi-square tests. The results concluded that the experiment and the control group had no selection bias. 10; 10;The treatment effect applied to the experiment group was studied using scatter-plots and effect size analyses. 10; 10;The results indicate that the academagogical interventions markedly improved behavioral and professional skills among participants of the experiment group, which showed up in their superior performance, both during training and at work.

This case study has two major limitations, viz. the sample population was homogenous; the batch-size was limited to 15 participants, which facilitated closer monitoring of the course.

Academagogical interventions were implemented in a corporate setting as opposed to earlier studies which focused on a university setting and academic environs.

The internet of things and just-in-time are the embryonic model of innovation for the state-of-the-art design of the service system. This paper aims to develop a fault-tolerant machining system with active and standby redundancy. The availability of the fault-tolerant redundant repairable system is a key concern in the successful deployment of the service system.

In this paper, the authors cogitate a fault-tolerant redundant repairable system of finite working units along with warm standby unit provisioning. Working unit and standby unit are susceptible to random failures, which interrupt the quality-of-service. The system is also prone to common cause failure, which tends its catastrophe. The instantaneous repair of failed unit guarantees the increase in the availability of the unit/system. The time-to-repair by the single service facility for the failed unit follows the arbitrary distribution. For increasing the practicability of the studied model, the authors have also incorporated real-time machining practices such as imperfect coverage of the failure of units, switching failure of standby unit, common cause failure, reboot delay, switch over delay, etc.

For deriving the explicit expression for steady-state probabilities of the system, the authors use a supplementary variable technique for which the only required input is the Laplace–Stieltjes transform (LST) of the repair time distribution.

For complex and multi-parameters distribution of repair time, derivation of performance measures is not possible. The authors prefer numerical simulation because of its importance in the application for real-time uses.

The stepwise recursive procedure, illustrative examples, and numerical results have been presented for the diverse category of repair time distribution: exponential (M), n-stage Erlang (Ern), deterministic (D), uniform (U(a,b)), n-stage generalized Erlang (GE_[n]) and hyperexponential (HE_[n]).

Concluding remarks and future scopes have also been included. The studied fault-tolerant redundant repairable system is suitable for reliability analysis of a computer system, communication system, manufacturing system, software reliability, service system, etc.

As per the survey in literature, no previous published paper is presented with so wide range of repair time distribution in the machine repair problem. This paper is valuable for system design for reliability analysis of the fault-tolerant redundant repairable.

The purpose of this paper is to present a sensitivity analysis of fault-tolerant redundant repairable computing systems with imperfect coverage, reboot and recovery process.

In this investigation, the authors consider the computing system having a finite number of identical working units functioning simultaneously with the provision of standby units. Working and standby units are prone to random failure in nature and are administered by unreliable software, which is also likely to unpredictable failure. The redundant repairable computing system is modeled as a Markovian machine interference problem with exponentially distributed failure rates and service rates. To excerpt the failed unit from the computing system, the system either opts randomized reboot process or leads to recovery delay.

Transient-state probabilities have been determined with which the authors develop various reliability measures, namely reliability/availability, mean time to failure, failure frequency, and so on, and queueing characteristics, namely expected number of failed units, the throughput of the system and so on, for the predictive purpose. To spectacle the practicability of the developed model, a numerical simulation, sensitivity analysis and so on for different parameters have also been done, and the results are summarized in the tables and graphs. The transient results are helpful to analyze the developing model of the system before having the stability of the system. The derived measures give direct insights into parametric decision-making.

The conclusion has been drawn, and future scope is remarked. The present research study would help system analyst and system designer to make a better choice/decision in order to have the economical design and strategy based on the desired mean time to failure, reliability/availability of the systems and other queueing characteristics.

Different from previous investigations, this studied model provides a more accurate assessment of the computing system compared to uncertain environments based on sensitivity analysis.

Organization studies in India has largely remained insular to the writings of Indian scholars in parent disciplines such as sociology. The lack of engagement with Indian sociological works has promoted excessive dependence on Euro–American theory. It has further hindered the development of indigenous theories. This paper aims to argue that engagement with the writings of classical and contemporary Indian sociologists can resolve this issue.

The paper delineates the contribution of Indian sociologists to organizational or sociological institutionalism. It focuses specifically on the contribution of these scholars concerning two subtopics: conceptualization of institutions and fields, and the dynamics of institutional change.

The paper draws upon the work of Indian sociologists to develop a concept of ecological field. It further delves into the dynamic interplay between ideas and institutional change. More precisely, it draws attention to the role of actors and mechanisms that produce ideas.

Future studies can leverage the contribution of Indian scholars to explicate, elaborate and develop creative theories of organizational institutionalism. Such cumulative efforts can help in building an Indian tradition of organizational institutionalism.

The aim of this paper is to analyze the interrelationship between factors conducive to rural tourism development. This touristic segment has enormous potential but still lacks consistent means and measures to ensure rural tourism's holistic development in India.

The study identified 14 factors, of which nine are from the literature review and five are from interaction with the experts, which influence rural tourism development. The research design comprises three segments, i.e. identifying factors from the literature and expert opinion, conducting interviews with the academic experts and managers, and analyzing the responses recorded. Interpretive structural modeling (ISM) technique is used to determine the interlinkage between the factors and develop a hierarchical relationship.

The results indicate that infrastructure development, growing environmental conscience, support of local government and community, availability of funds with the government and participation of the private sector are the primary factors channelizing rural tourism development. Also, attitudes of locals to adapt, tourist travel motives, marketing of the destination, destination characteristics and recommendation by others are the major dependent factors identified. The findings broaden the knowledge on suitable channels for rural tourism development and provide vital information for the formulation of flexible strategies for developing rural tourism in India.

This paper's originality lies in providing information to clarify the relationships between factors conducive to rural tourism development, an area where limited research has been done.

Since the idea of “Unethical Pro-organisational Behaviour” (UPB) was introduced in 2010, a substantial corpus of empirical research has contributed to its expanding, contemporary knowledge. This includes research studies on how leadership exerts an influence on UPB. This paper aims to consolidate the current understanding of organisational leadership’s impact on employee UPB and offer future research agendas.

A systematic literature review (SLR) using the “Preferred Reporting Items for Systematic Reviews and Meta-Analyses” (PRISMA) guidelines was adopted for the study. Literature that satisfied the search conditions was examined. The factors determining leadership’s influence on UPB were studied, and the findings were thematically synthesised.

Leader behaviour plays a large part in influencing UPB in organisations. Leader-member exchange and organisational belonging create favourable circumstances for UPB in organisations. UPB is moderated by the employee’s personal moral orientation.

UPB is unethical behaviour that benefits the organisation and is likely to be rewarded. However, there is a cost that other stakeholders pay. UPB has been researched since 2010, as well as the role of leaders in perpetuating UPB. However, there has not been an SLR of this study. This paper seeks to capture the essence of the research so far and pave a path for future research on the subject. These insights would prove valuable to management practitioners and academic experts.

This paper aims to map the knowledge management research in small businesses and suggest future actions to strengthen managerial practices. Knowledge management practices foster the growth of small businesses. They allow innovation to grow within the institutions, enhance customer satisfaction and reduce employee absenteeism and attrition.

The study adopts a bibliometric protocol to retrieve the 686 articles published in the Web of Science (WoS) database. The WoS database is selected to ensure only quality and peer-reviewed publications are analysed in the study. It then identifies the top contributions, and existing thematic areas, and suggests future research and policy actions for boosting economic growth through small business. The study uses VOSviewer, Science of Science (Sci2) and Gephi to conduct the bibliometric and network analysis.

The results from keyword co-occurrence and co-citation analysis helps in identifying thematic areas. The findings highlight that there exist five major themes in knowledge management research for small businesses. The dynamic co-citation analysis helps in tracing the evolution of these clusters and suggests future themes, research directions and methodological advances in the theme. PageRank analysis helps in identifying the top articles published on high-impact journals in the theme.

The study helps researchers by summarising existing literature and identifying key thematic areas. It also assists policymakers by recommending actions to improve knowledge management practises in small businesses to gain a competitive advantage. The paper suffers from the limitations of bibliometric analysis. The sample is collected from a single data source and a single type (journal articles) and the statistical accuracy of the analysis depends on the quality of the sample.

The study’s originality lies in using fit-for-purpose software in clustering the research and suggesting actions. To the best of the authors’ knowledge, this study is one of its kind in applying bibliometrics in studying and covering several aspects of knowledge management in small businesses with a combination of software.