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Considers why different explanations of the same event can be produced and discusses the characteristics of a good explanation. It identifies and analyses a wide range of different published explanations of a seminal public administration policy‐change. It separates those accounts of that event into families of explanations and describes their common underlying presuppositions. These shared presuppositions are used to construct four models of public policy‐making: sovereign policy‐makers; policy‐makers as relays; policy‐making as the personal; and the discursive construction of policy. Each explanation (and its conceptual model) is challenged by historically grounded counter‐evidence. Based on this analysis the paper suggest ways in which analysis of public management changes might be more fruitfully orientated.

The London Classiffcation of Business Studies (LCBS) has now been published for 3 years and is used by at least 17 British and 11 overseas libraries. Twenty‐eight users might not seem a great many, but for a specialist scheme it really represents a significant impact. The first impression of 400 copies was sold out within a year, and 200 copies of the second impression (June 1971) had been sold by the end of March 1973. It is reasonable to suppose that these 600 copies are having some influence on the organization of business literature throughout the world, and that more libraries are considering adopting LCBA than the six known to the London Business School.

The purpose of this paper is to identify a set of principles that are necessary to overcome the challenges that inclusion coaches encounter with teachers as they transition into an inclusive service delivery model.

Online written reflections of 13 inclusion coaches (K-12) who were a part of a larger, mixed-methods research design are the primary data source. For the two years of the project, the inclusion coaches provided bi-annual reflections, each with 7-11 entries. The reflections were downloaded, coded, collapsed, and thematically presented as the inclusion coaches’ perspectives for supporting teachers’ inclusive classroom practices.

The findings are presented as six principles for the process of coaching teachers for inclusion: pre-requisite: teachers’ receptivity; process: from building trust to collaborating and reflecting; precipice: tension between knowledge and beliefs; promotion: administrative support; proof: evidence of change, impact, and capacity building; and promise: future of the role.

These six principles of coaching for inclusion offer considerations, conditions, and guides for inclusion coaches that are striving for fully inclusive classrooms in their jurisdictions. With a view to future practice, the six principles are reiterative as they should be revisited each time a coaching interaction is initiated in a school site and with a classroom teacher.

As a conclusion, a conceptual model is offered. This spiraling staircase displays the conditions that exist prior to coaching and during coaching interactions and considerations for coaching sustainability.

During 1982–84, BLR&DD supported a study of medical information and its use by practitioners. The problem of low usage of information services was investigated by looking at the characteristics of information itself and the consequences of not knowing — the penalties for ignorance. Experts were invited to contribute papers on information and communication problems in specialist areas, such as addiction, drugs, alcoholism and exotic diseases. In June 1984, a conference was organised to enable a larger group to discuss the issues raised and consider implications for information transfer. A recently‐published volume now brings together the ten specialist contributions, an overview of the project and a report of the conference. Consensus and penalties for ignorance in the medical sciences, edited by J Michael Brittain (BL R&D Report 5842) is published by Taylor Graham, at £15 (isbn 0—947568 03 4).

The problems of One‐Man‐Bands (OMBs) began to be taken seriously in the early 1980s when the Aslib OMB group was formed. The group received considerable attention in the professional press, and became the object of a study by Judith Collins and Janet Shuter who identified them as “information professionals working in isolation”. Many of the problems identified in the Collins/Shuter study remain — not least of these being the further education and training needs of OMBs. These needs are studied in this report. The author has firstly done an extensive survey of the literature to find what has been written about this branch of the profession. Then by means of a questionnaire sent to the Aslib OMB group and the National Council for Voluntary Organisations (INVOG), training and education needs have been pinpointed. Some of these needs have then been explored in greater detail by means of case studies. The author found that the most common deterrents to continuing education and training were time, cost, location, finding suitable courses to cover the large variety of skills needed and lastly, lack of encouragement from employers. The author has concluded by recommending areas where further research is needed, and suggesting some solutions to the problems discussed.

“Where HAS that book been reviewed?” This question seemed to arise daily during my work as Adult Services Consultant for an upstate New York library system. Since I was responsible for the selection of new titles for the system pool collection as well as preparing buying lists for member libraries, I felt the need to have some way of “pulling together” all the reviews for new titles as they appeared in the book review media. It seemed to me that the book review indexes currently being published were inadequate in several ways, especially in the timely listing of current reviews and in the fact that you usually had to know the author's name in order to find citations to the reviews. How did I progress from perceiving a need for a more current listing of citations to book reviews and actually publishing my own index, Title Index of Current Reviews? Initially, several seemingly unrelated events led me in the direction I was eventually to take.

THE first part of Professor Duncan Dowson's paper (March/April issue) dwelt on late 19th century development of machinery outstripping the performance of available lubricants. Contemporary lubricant research, and personalities involved, where described, leading to the concept of fluid‐film lubrication, documented by Professor Osborne Reynolds' paper read to the Royal Society in 1886.

While the issue of “Blackness” has long pervaded American society, it has rarely been problematized in social science literature and treated as a taken-for-granted. This article utilizes in-depth interviews with second generation West Indian adults in New York City to examine the ways in which they conceive of their Blackness, both racially and ethnically. New York City is viewed as an important urban context that in many ways facilitates the formation of identity for this population. The assimilation process, or not, of second generation West Indians is also considered in terms of socioeconomic status and gender. The results indicate that second generation West Indians strongly identify with both their racial and ethnic identities, which in turn calls for a reconceptualization of “Blackness”. There is also evidence that points to New York City as a space of cross-cultural integration where identity formation is significantly impacted by the presence of other immigrants (and their children) that leads to a pan-immigrant or pan-ethnic identity among young New Yorkers.

Engages in debate regarding immigrants and ethnicity in the USA. Research, based on second‐generation West Indian immigrants, shows ethnicity has very real implications for immigrants’ life experience. Suggests that black immigrants complicate the slight understanding of blackness in general, but also the understanding of identity development.

This study examines the impact of bureaucratic structure on morale among hospital staff. Hypotheses are drawn from Hage's axiomatic theory of organizations, including the predicted negative impact on morale of formalization, centralization and stratification, and the positive impact on morale of task complexity. Contingency hypotheses involving structure and task complexity are also examined. Results indicate morale is either positively affected or unaffected by structure, and negatively affected by process. Some evidence of contingent effects are found. The findings are discussed within the broader context of Weber's theory of bureaucracy. This paper addresses the relationship between several structural features of bureaucracy and workers' morale in a hospital setting. It examines these relationships from broadly defined theoretical perspectives. In this connection, Weber's theory of bureaucracy is treated, as was the case in his original, as part of his general theory of rationalization in modern western society. The study considers the relationship between: 1) Formalization and morale, 2) Centralization and morale, 3) Stratification and morale, 4) Complexity and morale. These structural features of bureaucracy—formalization, centralization, stratification and complexity‐are treated as the means at the command of management for attaining organizational objectives. Worker morale is often referred to as the “level of feeling” about themselves among workers or about the work they perform (Revans, 1964; Veninga, 1982; Simendinger and Moore, 1985; Zucker, 1988). In effect, the term is used in stating that morale is high or low to suggest that something is right or wrong about the organization. Surprisingly, many of these studies do not explain why they are suggesting a particular state of morale, but only that the state of morale is crucial to the performance of the organization. In essence, morale is the level of confidence of the employees. It can vary from one department to the other due to specific or overall structural conditions of the organizations; without giving it routine consideration, performance will degenerate (Nelson, 1989).