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The aim of this chapter is to explore clean language interviewing (CLI) for incidents where a serious injury or fatality (SIF) has occurred and to identify what difference this type of interviewing can make where high risk and high efficacy must co-exist. The primary focus is non-criminal SIF investigative interviews in North American utilities and the use of CLI in root cause (RC) accident investigations.

Nearly 900,000 serious injury or fatality accidents occur annually in the US, which are quite literally a matter of life and death for individuals, distressing for loved ones with grave consequences for organisations in which they occur. Despite the gravity of these accidents, training for interviewers is woefully lacking. This chapter describes how 11 experienced root cause analysts conducted investigative interviews and reports on their experience before and after learning skills in clean language interviewing.

Findings show that when investigators learn how to ask cleaner or non-content leading questions, there is a higher level of confidence in the data elicited. The analysts noted several advantages of conducting interviews with clean language including: appreciably easing interviewee's response to questions; creating an environment of trust and non-blame for injured individuals and witnesses; and a non-interrogative approach that provided psychological and emotional safety. Transcripts of an interview prior to and post training in clean language interviewing methods illustrate the difference that questions make. The chapter concludes by highlighting some benefits and challenges of using clean language interviewing in serious injury or fatality interviews.

This chapter contextualizes futuristic learning in a distance education (DE) context for empowering and transforming students. Futuristic learning involves a continuous progress to higher levels of critical and creative thinking in a collaborative environment of academic freedom. Futuristic learning encourages classroom engagement and learning to students to use modern and advanced approaches of teaching and learning. The skills acquired should facilitate students’ intellectual, social, and emotional development. Futuristic pedagogy advocates the acquisition of systematized knowledge and skills and encourages the idea of engaging analytical and practical skills during learning. The chapter describes a practice that provides educational opportunities to a large section of students who study alone most of the time but get the opportunity of learning at organized tutorial sessions. This teaching approach may be the most viable option to mobilize futuristic learning in South Africa. A descriptive research methodology employed literature analysis of documents using data extracted from secondary sources of information, which entailed peer reviewed journal articles and books published between 2000 and 2018. A key finding is that the traditional form of education should pave way for futuristic pedagogy to allow schools to respond to the learning needs of students. The significance of the study is that it will offer opportunities for the change in learning approach to organize how student engagement will be carried out in the future. Informed by this finding futuristic learning should be committed to the provision of quality education to all DE students.

The purpose of this article is to present an overview of the history and development of transaction log analysis (TLA) in library and information science research. Organizing a literature review of the first twenty‐five years of TLA poses some challenges and requires some decisions. The primary organizing principle could be a strict chronology of the published research, the research questions addressed, the automated information retrieval (IR) systems that generated the data, the results gained, or even the researchers themselves. The group of active transaction log analyzers remains fairly small in number, and researchers who use transaction logs tend to use this method more than once, so tracing the development and refinement of individuals' uses of the methodology could provide insight into the progress of the method as a whole. For example, if we examine how researchers like W. David Penniman, John Tolle, Christine Borgman, Ray Larson, and Micheline Hancock‐Beaulieu have modified their own understandings and applications of the method over time, we may get an accurate sense of the development of all applications.

The purpose of this paper is to develop gendered entrepreneurship theory through a focus on the roles of space and place in the daily lives and businesses of mothers who have configured business around the daily routines of family work.

Through a consideration of the accounts of 29 “mumpreneurs” and using a framework forwarded by Jarvis to understand the geographically embedded “infrastructure of everyday life”, this paper seeks to understand mumpreneurial decision making, choice and constraint.

Spatial factors, in their myriad forms, run through and affect mothers’ different levels of capability and constraint, and thus the (gender-role and entrepreneurial) “choices” that individuals and families make. Placing families in the realities of specific, material locales helps to embed our understandings of these decision-making processes in real places.

This discussion: advances new understanding about how space and place enable or constrain mumpreneurship (in particular) and entrepreneurship (more generally); and provides a lens through which to examine the structure/agency dualism in relation to gendered entrepreneurship.

The needs of complex patients with chronic conditions can be unpredictable and can strain resources. Exploring how tasks vary for different patients, particularly those with complex needs, can yield insights about designing better processes in healthcare. The purpose of this paper is to explore the tasks required to manage complex patients in an anticoagulation therapy context.

The authors analyzed interviews with 55 staff in six anticoagulation clinics using the Systems Engineering Initiative for Patient Safety (SEIPS) work system framework. The authors qualitatively described complex patients and their effects on care delivery.

Data analysis highlighted how identifying complex patients and their effect on tasks and organization, and the interactions between them was important. Managing complex patients required similar tasks as non-complex patients, but with greater frequency or more intensity and several additional tasks. After complex patients and associated patient interaction and care tasks were identified, a work system perspective was applied to explore how such tasks are integrated within clinics and the resulting implications for resource allocation.

The authors present a complex patient management framework to guide workflow design in specialty clinics, to better support high quality, effective, efficient and safe healthcare.

The complex patient framework presented here, based on the SEIPS framework, suggests a more formal and integrated analysis be completed to provide better support for appropriate resource allocation and care coordination.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

This chapter explores the process through which one's moral career proceeds as one acquires a physical disability later in life. The author, who acquired a disability later in life, explores Goffman's notion of “moral career” as a process constructed from one's experience with both physical access and social access to the environment in which everyday interaction takes place. Using the extant literature and his personal experience, the author argues that one's identity as a person with a disability is always in a state of evolution. Rather than stable and fixed, it is unstable, although the rate of change is quite variable.

Barack Obama has had considerable support among scholarly circles since his win in the Iowa primary in early 2008. A segment of the Association of Black Sociologists (ABS), “Black and Progressive Sociologists Obama Working Group (BPSOWG),” was particularly active during the 2008 campaign. The purpose of this chapter was to determine if the level and type of activism among this group differed from other progressive groups of sociologists.

The data for this study were collected from a web-based survey administered to approximately 800 professional sociologists in the United States. The survey consisted of items that focused on the extent to which respondents supported the Obama campaign for the presidency and the extent to which they were satisfied with and/or agreed with his policies during first two years of his presidency.

The response rate for the survey was 40% (N=305) and 96% of respondents (N=293) submitted surveys with complete information. Over two-thirds of participants were members of the American Sociological Association Section on Race and Ethnic Relations and 5.5% of respondents identified themselves as members of the BPSOWG. A slight majority (53.6%) of study participants were females and the largest two racial groups making up the study population were whites (47.1%) and African Americans (36.1%). Most of the respondents provided support for President Obama during his first campaign, including financial contributions (66%).

Sociologists who responded to the survey were generally positive about Barack Obama as a candidate and a President. However, the subtle differences between groups about Obama administration policies and the use Presidential power highlighted key areas in which diverse coalitions for progressive change are needed.

This paper examines several work climate variables and their impact on service quality. While there exists a variety of work climates relevant to contact employees during service encounters, this study investigates two components for successful implementation of internal marketing, service climate and supportive management. Both climate variables are proposed to affect the attitudes and behaviors of employees, and consequently affect customers’ perceptions of employees’ service performance. This study, which combines perceptions from customers and their contact employees, shows that both climate variables contribute directly to job satisfaction and work effort, and indirectly impact on customers’ perceptions of employee service quality. Also, the empirical results indicate that in addition to job satisfaction, employees’ work effort also plays a strong, central role in determining customers’ perceptions of employee service quality.