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This study introduces emotional labor into an analysis of multiple dimensions of burnout in sworn and civilian employees across three law enforcement agencies.

Using data from a survey of law enforcement employees in a metropolitan police department, a full-service sheriff's department, and a state corrections agency located in the western United States (n = 1,921), we test the explanatory power of an emotional labor-based model of burnout.

Results partially confirm the lone prior study to examine civilian and sworn personnel. Sworn and civilian employees experience variant levels of emotional exhaustion and depersonalization, though the underlying emotional labor correlates are significantly related to burnout for both groups. Further, we extend prior results by capturing multiple facets of burnout as well as contributing an emotional labor explanation for burnout, while controlling for individual demographic characteristics and agency type.

Law enforcement agencies rely upon non-sworn employees to support their missions. The experience of non-sworn law enforcement personnel is under-researched in both the emotional labor and law enforcement organizational literature. Burnout is a phenomenon that has high costs for both employees and organizations, particularly in the law enforcement context. Investigating the emotional labor experience of employees is critical for practitioners who are tasked with effectively managing both groups.

One previous study has investigated the emotional labor of civilians in law enforcement and used community-level predictions for burnout. This study builds on those findings by capturing two facets of burnout rather than the lone gauge of burnout used in the previous study. Furthermore, we use an emotional labor model to investigate emotional exhaustion and depersonalization reported by sworn and civilian personnel.

Within public services there is a widely recognised role for workers who operate across organisational and professional boundaries. Much of this literature focusses on the organisational implications rather than on how boundary spanners engage with citizens. An increased number of public service roles require boundary spanning to support citizens with cross-cutting issues. The purpose of this paper is to explicate the emotional labour within the interactions that boundary spanners have with citizens, requiring adherence to display rules and building trust.

This is a conceptual paper which draws on illustrative examples to draw out the emotional labour within two types of boundary spanning: explicit and emergent.

Emotional labour theory offers a way to classify these interactions as requiring high, medium or low degrees of emotional labour. Boundary spanning theory contributes an understanding of how emotional labour is likely to be differently experienced depending on whether the boundary spanning is an explicit part of the job, or an emergent property.

Drawing on examples from public service work in a range of advanced democracies, the authors make a theoretical argument, suggesting that a more complete view of boundary spanning must account for individual-level affect and demands upon workers. Such a focus captures the “how” of the boundary spanning public encounter, and not just the institutional, political and organisational dimensions examined in most boundary spanning literatures.

The purpose of this study is to examine data from a 2016 replication of a 1986 study of upper-level administrators in government agencies in the US State of Utah. The unique cultural context of this state is used to challenge Hakim’s preference theory; specifically, that the individual agency of work-oriented women is stronger than structural constraints, including culture. This study joins others that have questioned the preference theory’s applicability in certain cultural contexts.

A simple approach using difference-of-means t-tests shows that female respondents in 2016 are more like their male contemporaries than they are to their sister administrators 30 years prior. T-tests are also used to compare male respondents in 1986 and 2016.

Women in upper management in 2016 are more likely to be married and have preschool-aged children at home than they were in 1986. These results suggest that women are succeeding at the highest levels in state government administration and also adhering to strong cultural norms. Women’s views on labor market policies changed over time, as well. While women in 2016 are found to resemble their male counterparts in 2016 more than they resemble female respondents in 1986, variations in men’s responses in 1986 and 2016 are statistically no different from zero.

This study challenges the predictions of Hakim’s preference theory in the context of strong cultural norms that dictate separate gender roles. The results contradict the preference theory’s predictions and are consistent with critiques of its applicability across cultural contexts.

The purpose of this paper is to find the most important factors to the Index that explains gender gaps in education, health, politics, and economic outcomes worldwide.

World Economic Forum (WEF) data are analyzed using hedonic regression analysis to estimate which factors affect a country’s Global Gender Gap Index. Standardized β coefficients reveal the top five factors influencing the Index, just as key components of the US Consumer Price Index are teased out using this method.

Women in public sector management, administration, and politics explain a substantial portion of gender inequality. Policies to increase women’s representation in parliaments, as heads of state, in ministerial positions, and in public sector management mitigate inequality as gauged by the Gender Gap Index. Economic indicators are also among the leading components of the Gender Gap Index.

Although comprehensive and drawn from several sources including the World Health Organization, the International Labour Organization, and the United Nations Development Programme, WEF data do not capture the full experience of women worldwide. Subsequent qualitative research is recommended.

This analysis reveals policy recommendations for advocates working to close gender gaps, particularly in politics and economic outcomes. Increasing proportions of women in public sector management can mitigate inequality. This supports electoral quotas and human resource management initiatives to diversify management ranks.

Increasing women’s share of public sector managerial positions fosters gender equity, as does increasing women’s share of elected and appointed positions.

This study provides quantitative evidence of the important role of women’s representation to guide subsequent fieldwork. This evidence supports efforts to increase women in elective office and public sector management.

To examine how public servants are depicted in film, I discuss the changes over time of Batmanʼs Commissioner Gordon, particularly his character arc in the contemporary The Dark Knight trilogy. An important aspect of Gordonʼs evolution is in contrast to the filmsʼ other prominent public servant, District Attorney Harvey Dent. The Gordon-Dent contrast illustrates aspects of the Friedrich-Finer debate over administrative discretion, a classic debate in public administration. The trilogyʼs verdict on public service is mixed: the flawed, rule-bending, expedient public servant survives while the fabricated hero is a sham. Commissioner Gordon is far more interesting than he had been for decades, but is he just an expedient bureaucrat ultimately pursuing self preservation? In contrast, the (pre-villain) Harvey Dent, who refuses to compromise his principles, is ultimately undone by his absolutism. For the complexity of his character and its centrality to the plot, I judge the depiction of Commissioner Gordon-warts and all-to be better than simplistic caricatures of bureaucrats and promising for future public servants in film.