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Article
Publication date: 3 September 2019

Massimo Battaglia, Shanshan Zhou and Marco Frey

The purpose of this paper is to deal with the link between identity and crisis deriving by natural disasters, exploring the function of the shared identity linking…

Abstract

Purpose

The purpose of this paper is to deal with the link between identity and crisis deriving by natural disasters, exploring the function of the shared identity linking individuals, groups, organizations and its external networks. The shared identity is not static. It is a dynamic self-reflexive learning process and is reciprocal. The object of the research is a medium-sized multi-utility company, which experienced the 2012 earthquakes, and how responsibly and rapidly it responded and recovered in collaboration with its stakeholders in the local territory.

Design/methodology/approach

Semi-structured interviews were directed to both managers and to selected representatives of the “vertical external networks” of the company (local authorities, a consumer association and a trade association). The primary data were supplemented by archived materials for data triangulation.

Findings

The research highlights the importance of identity and relationship with local stakeholders and communities when facing the earthquakes. Believing themselves to be socially responsible, ethical and capable, employees were highly motivated and collaborative. Resuming normal services was AIMAG’s priority. The behavior of AIMAG, its employees and its local stakeholders were guided by a shared community identity. After the earthquakes, this shared community identity was strengthened, thus improving the community’s resilience.

Originality/value

The paper highlights the role of identity in linking both inside and outside an organization, in contributing greatly to joint decision making and action, and, finally, in increasing the awareness of the company leaders and staff regarding the importance of their actions for the whole local community. This research advocates the role of identity in disaster risk reduction.

Details

Journal of Organizational Change Management, vol. 32 no. 4
Type: Research Article
ISSN: 0953-4814

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Article
Publication date: 1 March 2018

Shanshan Zhou, Massimo Battaglia and Marco Frey

Analyzing how and what the local multi-utility AIMAG learned through the 2012 Northern Italy earthquakes, the purpose of this paper is to “normalize” the organizational…

Abstract

Purpose

Analyzing how and what the local multi-utility AIMAG learned through the 2012 Northern Italy earthquakes, the purpose of this paper is to “normalize” the organizational learning (OL) triggered by disasters.

Design/methodology/approach

Seven managers who experienced the earthquakes were interviewed. The collected data are supplemented by archival materials. The analysis was conducted based on the 4I model (Crossan et al., 1999), using the qualitative data analysis tool “NVivo.”

Findings

The earthquakes audited AIMAG’s knowledge repositories, revealing its weakness and strength. When the earthquakes struck, individuals intuited the situations based on their previous experience, interpreting the need to respond to the interruptions and begin recovery immediately. The collective interpretation formed the basis for joint actions, which integrated the group learning at the organizational level. The effective cognition and behavior were instituted to the organization, and the new knowledge was absorbed into the organization’s knowledge repositories awaiting the next audit.

Originality/value

The concept of “learning through disasters” is advocated. By perceiving disasters as a series of interruptions that may have happened before and may re-occur, the learning is connected to organizations’ past and future through knowledge repositories. In addition, by analyzing data based on the multi-level OL model, the learning triggered by disasters was observed to occur throughout the organization at individual, group and organizational levels, in which routines played a critical linking role.

Details

Disaster Prevention and Management: An International Journal, vol. 27 no. 2
Type: Research Article
ISSN: 0965-3562

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Article
Publication date: 6 February 2017

Shanshan Zhang, Zhiqiang Wang, Xiande Zhao and Min Zhang

The purpose of this paper is to empirically investigate the effects of institutional support on product and process innovation and firm performance and describe how…

Abstract

Purpose

The purpose of this paper is to empirically investigate the effects of institutional support on product and process innovation and firm performance and describe how dysfunctional competition influences relevant outcomes.

Design/methodology/approach

This study develops a research model based on institution-based view and tests it using structural equation modeling and empirical data collected from 300 manufacturers in China.

Findings

The results show that institutional support positively affects product and process innovation and firm performance. Both product and process innovation improve firm performance. The findings reveal that dysfunctional competition significantly reduces the positive effects of institutional support on product and process innovation but leaves the effects of institutional support and product and process innovation on firm performance unaffected.

Originality/value

This study contributes to innovation literature by providing insights into the impact of China’s institutional environment on manufacturing firms’ product and process innovation decisions. The findings also contribute to institution-based view literature by providing empirical evidence on the joint effects of institutional support and dysfunctional competition on product and process innovation and firm performance. This study can help manufacturers in China take advantage of institutional environment and adjust product and process innovation decisions accordingly.

Details

Industrial Management & Data Systems, vol. 117 no. 1
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 23 November 2021

Mingfei Li, Shanshan Huang, Aimin Deng, Billy Bai and Shoujiang Zhou

Drawing on self-determination theory and insights from the literature on service-dominant (S-D) logic and value co-creation, this paper aims to investigate the impacts of…

Abstract

Purpose

Drawing on self-determination theory and insights from the literature on service-dominant (S-D) logic and value co-creation, this paper aims to investigate the impacts of an S-D orientation on positive customer outcomes (i.e. customer participation behaviors, customer citizenship behaviors and quality of life) and the underlying mechanisms of these effects.

Design/methodology/approach

Custom travel service (CTS) was chosen as the research setting. In total, 303 valid questionnaires were gathered from tourists in China. The partial least squares structural equation modeling approach was used for model estimation.

Findings

Tourism firms’ S-D orientation positively influences customer participation behaviors via customer psychological need satisfaction (i.e. perceived autonomy, competence and relatedness), customer citizenship behaviors via perceived relatedness and customer quality of life via perceived autonomy and perceived competence.

Research limitations/implications

Although the impact of S-D orientation is studied in the CTS context, this study illustrates how firms embracing S-D logic can facilitate value co-creation and customer quality of life, presenting a more precise picture for academics and practitioners.

Originality/value

This paper is the first attempt to empirically examine the relationships among S-D orientation, customer value cocreation and quality of life. The relevance of customer psychological need satisfaction is acknowledged in this study.

Details

International Journal of Contemporary Hospitality Management, vol. 34 no. 1
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 24 August 2021

Yanxi Li, Heng Zhao and Shanshan Ouyang

The privatization of infrastructure promotes efficiency and service standards. While cross-border private participation infrastructure (PPI) projects hosted in emerging…

Abstract

Purpose

The privatization of infrastructure promotes efficiency and service standards. While cross-border private participation infrastructure (PPI) projects hosted in emerging markets have become more prevalent in recent years, there have also been more failures. The purpose of this paper is to investigate how governance distance affects the survival of cross-border PPI projects.

Design/methodology/approach

The authors provide theoretical justification and empirical evidence to verify our views. The authors test the hypotheses on a sample of 4,678 cross-border PPI project investments made in emerging market countries between 1990 and 2016. Estimation techniques consist of a binary logistic regression model and a rare events logistic model.

Findings

The findings suggest that increased governance distance can lead to project failure. The study results show that governance distance is negatively correlated with the probability of project survival. Greenfield investment intensifies the negative effect of governance distance while competitive contracts mitigate the negative effect of governance distance.

Practical implications

The results reveal that transnational investment in infrastructure projects is susceptible to institutional differences between home and host countries. Therefore, both private enterprises and host government should pay attention to the impact of inter-country differences on negotiations and project operation. Competitive contracts mitigate this negative effect, but entering in the form of greenfield investment amplifies the negative effect of distance.

Originality/value

Transnational industrial engineering projects are easily affected by the differences in governance levels between the two countries. This study introduces governance distance into the field of infrastructure projects, focusing on the impact of differences between home and host countries on transnational projects. The findings on infrastructure projects that are closely related to host government contribute to the literature by broadening the research of institution and distance.

Details

International Journal of Managing Projects in Business, vol. 14 no. 7
Type: Research Article
ISSN: 1753-8378

Keywords

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Article
Publication date: 25 January 2021

Lijuan Luo, Siqi Duan, Shanshan Shang and Yu Pan

The reviews submitted by users are the foundation of user-generated content (UGC) platforms. However, the rapid growth of users brings the problems of information overload…

Abstract

Purpose

The reviews submitted by users are the foundation of user-generated content (UGC) platforms. However, the rapid growth of users brings the problems of information overload and spotty content, which makes it necessary for UGC platforms to screen out reviews that are really helpful to users. The authors put forward in this paper the factors influencing review helpfulness voting from the perspective of review characteristics and reviewer characteristics.

Design/methodology/approach

This study uses 8,953 reviews from 20 movies listed on Douban.com with variables focusing on review characteristics and reviewer characteristics that affect review helpfulness. To verify the six hypotheses proposed in the study, Stata 14 was used to perform tobit regression.

Findings

Findings show that review helpfulness is significantly influenced by the length, valence, timeliness and deviation rating of the reviews. The results also underlie that a review submitted by a reviewer who has more followers and experience is more affected by review characteristics.

Originality/value

Previous literature has discussed the factors that affect the helpfulness of reviews; however, the authors have established a new model that explores more comprehensive review characteristics and the moderating effect reviewer characteristics have on helpfulness. In this empirical research, the authors selected a UGC community in China as the research object. The UGC community may encourage users to write more helpful reviews by highlighting the characteristics of users. Users in return can use this to establish his/her image in the community. Future research can explore more variables related to users.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-05-2020-0186.

Details

Online Information Review, vol. 45 no. 3
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 14 July 2021

Guofeng Ma, Zhijiang Wu, Ming Wu and Shanshan Shang

The purpose of this study is to extract the real requirements of the owner (or users) for the construction project in the operation and maintenance stage completely and…

Abstract

Purpose

The purpose of this study is to extract the real requirements of the owner (or users) for the construction project in the operation and maintenance stage completely and accurately and carry out the construction based on the requirements, to make the project status and operation and maintenance requirements (RO&M) consistent after delivered.

Design/methodology/approach

This study creatively proposes the operation and maintenance functions deployment (OMFD) under RO&M. In addition, the OPAR (naming is made up of the initials of owners, project, analysis and result) model is constructed to fully identify the requirements of both owners and projects. In this study, three typical construction projects are taken as examples to calculate the correlation strength between project characteristics (PC) and operation and maintenance requirements through the Apriori algorithm, and order parameters are obtained from the cost chain.

Findings

This study found that there are significant differences in the correlation strength between 11 types of RO&M and PC, in which the “cost of types” (TC) correlation of residential housing and factory buildings is the largest, while the largest correlation demand of commercial buildings is “safety of types” (TS) and “system” (S). Simultaneously, through the calculation of order parameters, the most influential factors on project characteristics are obtained.

Practical implications

This study could effectively help the owner (or users) to check whether the delivered project fully satisfy their real requirements and also extract the key technical points to realize RO&M, which can guide the accurate construction of the same type of projects.

Originality/value

This research establishes OPAR model to accurately identify the requirements of the project in the operation and maintenance stage and establishes the association rules between the requirements and the construction scheme, which is helpful for the project to construct under the expected requirements.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

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Article
Publication date: 3 March 2020

Shanshan Pan and Zhaohui Randall Xu

The purpose of this paper is to examine whether analysts’ cash flow forecasts improve the profitability of their stock recommendations and whether the positive effect of…

Abstract

Purpose

The purpose of this paper is to examine whether analysts’ cash flow forecasts improve the profitability of their stock recommendations and whether the positive effect of cash flow forecasts on analysts’ stock recommendation performance varies with firms’ earnings quality.

Design/methodology/approach

To test the authors’ predictions, they identify a sample of 161,673 stock recommendations with contemporaneous earnings forecasts and/or cash flow forecasts and regress market-adjusted stock returns on a binary variable that proxies for the issuance of cash flow forecasts while controlling for contemporaneous earnings forecast accuracy, earnings quality, analysts’ forecast experience and capability and certain firm characteristics. The authors’ test results are robust to alternative measures of recommendation profitability, earnings quality and the use of recommendation revisions instead of recommendation levels.

Findings

The authors find that when analysts issue cash flow forecasts concurrently with earnings forecasts, their stock recommendations lead to higher profitability than when they only issue earnings forecasts, after controlling for analysts’ forecast capability. Moreover, the authors document that the contemporaneous positive relationship between cash flow forecasts and recommendations profitability is stronger for firms with low earnings quality than for firms with high earnings quality. The findings suggest that cash flow forecasts issued by analysts in response to market demand likely play a more important role in firm valuation than cash flow forecasts issued by analysts mainly because of supply-side considerations.

Research limitations/implications

Future research could build on these findings to conduct further investigation on the alternative incentives for analysts’ forecasts of sales growth and long-term growth rates.

Practical implications

These findings may also help investors to better assess the quality of analysts’ research outputs and to identify superior stock recommendations.

Originality/value

This study provides insight into the role of cash flow forecasts in firm valuation and adds fresh evidence to the debate on the usefulness of cash flow forecasts. It extends the stream of research on the characteristics of analyst forecasts and increases our knowledge about the role of analysts in the financial market.

Details

International Journal of Accounting & Information Management, vol. 28 no. 2
Type: Research Article
ISSN: 1834-7649

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Article
Publication date: 10 August 2021

Shixiong Chen, Qiyong Zhang, Bao Fu, Zhifan Liu and Shanshan Li

The purpose of this paper is to provide a solution for Reynolds equation with both throttling term and reverse throttling term and provides a reference for changing…

Abstract

Purpose

The purpose of this paper is to provide a solution for Reynolds equation with both throttling term and reverse throttling term and provides a reference for changing damping of hydrostatic bearing.

Design/methodology/approach

The reverse throttling term is introduced into the Reynolds equation, and the adaptive damping factor is used in the Newton iteration method to improve convergence of numerical calculations. The static and dynamic performances of this bearing are numerically investigated by the finite-element method.

Findings

The results indicate that the reflux orifices lead to a decrease in load capacity at a high eccentricity ratio. Additionally, the mass inflow rate is increased; however, the additional inflow increase can be controlled by enhanced backpressure of the reflux orifice. Nevertheless, the bearing with the reflux orifice shows superiority in resisting high-frequency disturbances and enhances direct damping by 20% under a high backpressure.

Originality/value

This work presents an adaptive Newton damping iterative method for solving Reynolds equation with both throttling term and reverse throttling term. This work also provides a new idea for bearing structure design in improving damping.

Details

Industrial Lubrication and Tribology, vol. 73 no. 6
Type: Research Article
ISSN: 0036-8792

Keywords

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Article
Publication date: 21 September 2015

Shanshan Bu, Geoffrey Shen, Chimay J. Anumba, Andy K.D. Wong and Xin Liang

This research paper is a literature review of the existing building retrofitting process. It proposes studying the functional, technical, and organizational issues of the…

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Abstract

Purpose

This research paper is a literature review of the existing building retrofitting process. It proposes studying the functional, technical, and organizational issues of the green retrofit process. The purpose of this paper is to expand the domain of design framework for retrofitting existing buildings.

Design/methodology/approach

The paper provides a review of the model-based design process from enrollment to evaluation stages representing the green retrofitting process in selected publications. The paper opted to review the Green Retrofit Design (GRD) process model for achieving a systematic design model of GRD development in the future.

Findings

Functional and maintenance issues are mainly for new buildings, also in the field for renovation and demolishing. Publications also show that environmental, social, and technical issues are often examined separately in the decision process of GRD. Papers in the facility management scale would concentrate more on organization/legal issues. Publications with questionnaire design are devoted to the usage on life-cycle assessment on existing building, but not yet on the stakeholder management and design process and related issues.

Social implications

The achievement of the study is to provide a new framework of design approach that is significant to the theoretical research, education, communication, and practical works in terms of GRD development.

Originality/value

The paper not only achieves a specific sequence of practical approaches, including awareness of problems, conceptual development, and design embodiment, to meet design objectives, but also conforms to academic practice-based research of creative design taking on GRD practice.

Details

Smart and Sustainable Built Environment, vol. 4 no. 2
Type: Research Article
ISSN: 2046-6099

Keywords

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