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The paper aims to focus on the “Window of Shanghai”, a cooperative program initiated by Shanghai Library that aims to connect people and promote understanding, by the donation of new books published in China to foreign libraries, especially those that are functioning as the major local information gateway for people of various communities and/or with different cultural origins.

The paper is a review of the program.

The paper shows that the purpose of the program, to cooperate with overseas partners – public libraries and other information institutions – to introduce and spread Chinese language and culture through the donation of Chinese domestic publications, has provided opportunities and future challenges. The program has helped Chinese migrants around the world to be better understood and identified, and has contributed to aiding the continuation of their languages, customs and traditions in subsequent generations.

The paper provides information on a program that is helping to spread Chinese language and culture.

The purpose of this paper is to review and examine the necessities and potentials for transition of a library from paper‐based paradigm to all media paradigm in the new changing age; and to recount the innovation efforts made by Shanghai Library aimed at actualising its development strategy.

This paper reviews the major impacts that had fallen on libraries of the world, and the dilemma in particular that Shanghai Library was confronted with in its attempt to optimise the library services. Examples are given with facts and figures to illustrate how the library has been conducting innovation practices to fulfil its paradigm shift.

The paper concludes that today's libraries need fundamental transformation through innovation practices in various aspects and dimensions to keep up with the times.

The paper offers practical information and advice to those considering paradigm shift as a strategic organisational imperative.

This paper demonstrates how the Shanghai Library has achieved transcendence through transition of its business priority from the paper collection to the various formats that keeps in alliance with the digital and, in further foresight, the omnimedia age.

Five years ago Shanghai Library moved to a new home, and became famous, however, it has found that the “new building effect” has been fading. The library has to pursue a higher level of excellence. In making the five‐year plan from 2001‐2004, a knowledge strategy was proposed. According to the strategy, Shanghai Library should be a knowledge portal with knowledge navigation as the core concept of the service. Following the strategy, an integrated municipal library service system has been established, the knowledge base project, a thematic research service, was launched, and a knowledge management system is under construction to support the ambitious strategy.

Since the consolidation of the Shanghai Library and Institute of Scientific and Technical Information of Shanghai in 1995, the Shanghai Library has developed a service model which aims to serve the general public, the research and technological community, and the city government and the legislature. This article considers the library’s long‐term effort for establishing the three‐dimensional service model and analyzes its strengths, opportunities, weaknesses and threats.

Describes the planning and implementation of a quality service programme in Shanghai’s prestigious new public library. This is part of a city‐wide initiative to develop quality service in organisations in the private and public sectors. The organisation and administration of the library’s programme is described, including the involvement of library staff at all levels, the development of service norms, and the ways by which the staff were encouraged to deliver quality service. The experience was transferred to other librarians. The outcomes of the programme are described.

The purpose of this paper is to review the relationship between Shanghai Library and consortia in China and around the world, and examine the effect those relationships have had upon the library's resource sharing services.

This paper uses a case study approach.

Library consortia can improve and enhance interlibrary loan and document delivery services by introducing those services to new users, broadening the pool of materials available for resource sharing, and increasing the requisite skill sets of ILL practitioners.

Library consortia are a relatively recent phenomenon in China. This paper examines the experiences of the first Chinese library to loan its collections internationally through OCLC WorldCat or enter into the first Sino‐German document delivery agreement.

Using a Shanghainese context, the purpose of this paper is to understand the effects of the public library in its community, as well as its ability to create social capital. Along with this, this paper aims to look at some socially disadvantaged groups within Shanghai and see the positive benefits that the Shanghai Library (SHL) has in society.

Using a total of 410 respondents from Shanghai through a questionnaire, this study investigates how different groups of disadvantaged groups (namely, students, elderly and unemployed) living in Shanghai perceived the social values, and contributions functions of the SHL to the local community, and its capacities to create social capital.

Findings of this study indicate that respondents expressed an overall highly positive outlook of the SHL’s value to the community, and they found it to have an important role in their daily lives.

This study will be useful for understanding the roles of the public library in a Chinese context, as well as the views and perceptions of the public library to disadvantaged user groups in China.

Describes the structure and design of the Shanghai Library, which opened in December 1996. One of the ten largest libraries in the world, the building looks elegant and magnificent, but simple and rational. Details the rationale for the building’s layout and organisation. Describes the information systems that have been installed, to ensure that users receive excellent service.

Based on the information commons service model, the aim of this article is to propose a new model for knowledge commons. It seeks to define the conceptual model and constructing framework of knowledge commons, which aim for a collaborative knowledge‐sharing environment to support innovative community activities of university library.

By analyzing the innovation activities of communities, infusing theories of knowledge management, collaboration and Library 2.0, the knowledge commons conceptual model is brought forward to improve communication, collaboration, sharing and conversation.

Since the innovative community is interdisciplinary and cross‐campus, the scattered research team and study group requires a library to extend the services to a logical system, while the virtual layer is to make this spatial decentralized and logically centralized system a reality. The core elements, namely information technology, organization and management, culture and spirit, make up the supporting layer, of which, trust and collaboration culture for innovation is important.

Research work and practice of information commons and library 2.0 have aroused a new round of the library service movement, while the knowledge commons conceptual model would provide steering for a knowledge sharing environment.

In this paper, the new model is based on information commons and assimilating the theories of knowledge management, collaboration and Library 2.0, intended to integrate digital library, physical resource, virtual resource and human resource into a whole. It is of great importance for the library to serve education and scientific research well.