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Article
Publication date: 21 September 2020

Muhammad Shujahat, Minhong Wang, Murad Ali, Anum Bibi, Shahid Razzaq and Susanne Durst

The high turnover rate of knowledge workers presents a challenge to both organizational and personal knowledge management. Although personal knowledge management plays an…

Abstract

Purpose

The high turnover rate of knowledge workers presents a challenge to both organizational and personal knowledge management. Although personal knowledge management plays an important role in organizational knowledge management, empirical research on the practices for its application is underdeveloped. This study aims to examine the role of idiosyncratic job-design practices (i.e. job definition, job autonomy, innovation as a job requirement and lifelong learning orientation) in cultivating personal knowledge management among knowledge workers in organizations, to increase their productivity and safeguard the organization against knowledge loss arising from knowledge workers’ interfirm mobility.

Design/methodology/approach

Data were collected from 221 knowledge workers pursuing various knowledge-intensive jobs through a questionnaire survey and were analysed using partial least squares modelling.

Findings

The results demonstrated that three job-design practices (job definition, innovation as a job requirement and lifelong learning orientation) have a positive impact on personal knowledge management among knowledge workers and thus improve their productivity. However, job autonomy can affect personal knowledge management negatively.

Research limitations/implications

The findings are confined to a specific context and should be replicated across different contexts for better generalizability in future research.

Practical implications

Organizational managers should pay attention to (re)designing knowledge-intensive jobs to cultivate personal knowledge management by clearly outlining job responsibilities, offering opportunities to add relevant job activities and drop irrelevant ones, and making innovation and lifelong learning a formal job requirement. In addition, job autonomy should be judiciously provided along with sufficient social and network support to avoid lost opportunities in knowledge creation and sharing, and should be linked to job responsibilities and performance appraisals to avoid negative effects.

Originality/value

The high turnover rate of knowledge workers presents a challenge to both organizational and personal knowledge management. This study contributes to the literature by addressing the research gap in two aspects. Firstly, based on Drucker’s theory, this study identifies four idiosyncratic job-design practices (job definition, job autonomy, innovation as a job requirement and lifelong learning orientation) that reflect the distinctive characteristics of knowledge-intensive work. Secondly, this study examines whether and how these practices can cultivate personal knowledge management among knowledge workers, which can support their productivity.

Details

Journal of Knowledge Management, vol. 25 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 12 October 2018

Shahid Razzaq, Muhammad Shujahat, Saddam Hussain, Faisal Nawaz, Minhong Wang, Murad Ali and Shehnaz Tehseen

Knowledge management in the public sector is relatively an ignored avenue of research and practice that has recently been given attention. Knowledge management initiatives…

Abstract

Purpose

Knowledge management in the public sector is relatively an ignored avenue of research and practice that has recently been given attention. Knowledge management initiatives in the public sector are now not limited to the developed countries anymore. The public sectors of various developing countries including Pakistan have developed knowledge management functions to address the problems of low organizational commitment (higher turnover rates) and knowledge-workers’ performance. Consequently, the purpose of this paper is to examine the mediation role of organizational commitment in the relationship between knowledge management practices and knowledge-worker performance.

Design/methodology/approach

The data were gathered from 341 knowledge workers of the public sector health department of Punjab Province, Pakistan, where knowledge management unit initiative has been taken. It was then analyzed using the structural equation modeling.

Findings

Organizational commitment partially mediates the relationship between knowledge management practices and knowledge-work performance.

Practical implications

The public sector policy makers are strongly advised to implement knowledge management units and practices in order to enhance knowledge-work performance as well as organizational commitment.

Originality/value

First, the model on the mediating role of organizational commitment has never been examined before. Second, the data collection from the public Health Department of Pakistan, a developing country, is relatively rare because the public sector knowledge management studies have mostly been conducted in developed countries. Finally, this study extends the literature on knowledge management in the public sector that is the developing theme in knowledge management discipline while adding knowledge management as a toolkit to enhance knowledge-workers’, organizational commitment and knowledge-work performance.

Details

Business Process Management Journal, vol. 25 no. 5
Type: Research Article
ISSN: 1463-7154

Keywords

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Article
Publication date: 2 March 2010

Samira Omar Asem and Waleed Y. Roy

The purpose of this paper is to demonstrate the various consequences of climate change on the biodiversity of Kuwait. Many world organizations have established strategic…

Abstract

Purpose

The purpose of this paper is to demonstrate the various consequences of climate change on the biodiversity of Kuwait. Many world organizations have established strategic plans for climate change, such as The Global Strategy for Plant Conservation, which is adopted in 2002 by the Conference of the Parties of the Convention on Biological Diversity.

Design/methodology/approach

The paper utlizes a wide range of research projects completed at the Kuwait Institute for Scientific Research (KISR), which provide information leading to the degradding effects and risks of climate change on the biodiversity and ecosystem services of Kuwait.

Findings

The biodiversity of Kuwait is under severe stress due to natural and anthropogenic factors. The region is also threatened physically and biologically by the global warming phenomena. More severe and harsh climatic conditions will cause increase in formation of sand dunes, sand encroachment, and extreme dust storms. In 2008, Kuwait has the worst ever reported summer since 1991 with increase in intensity and frequency of dust storms. Drought will cause more water demand for local consumption and irrigation. The seawater temperature increase would affect the spawning period of fish and shrimp and would cause migration of fish to other more suitable areas. This would cause severe impact on the fish industry in Kuwait and the region. Losses in plant cover will be due to sand encroachment or erratic rainfall periods causing runoff and flooding.

Research limitations/implications

The work is based on various projects at the KISR and by some journal publications that relate to climate change impact on biodivesity. More research work is needed to test the long‐term impact of climate change on bidivesity of Kuwait.

Originality/value

There is a need to develop a strategic plan for climate change mitigation and adaptation in Kuwait. Specific elements of the plan would include: research for identification of vulnerable species, collecting field population data, conducting modeling research to inform conservation programs; monitoring key species; ex situ conservation using living collection and ensuring representation in conservation collection; in situ conservation and increase in protected areas; education and public awareness programs; networking; and sharing knowledge.

Details

International Journal of Climate Change Strategies and Management, vol. 2 no. 1
Type: Research Article
ISSN: 1756-8692

Keywords

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Article
Publication date: 4 May 2020

Hind Lebdaoui and Youssef Chetioui

This paper aims to examine a model that uses customer service quality as an intervening mechanism in the relationship between customer relationship management (CRM…

Abstract

Purpose

This paper aims to examine a model that uses customer service quality as an intervening mechanism in the relationship between customer relationship management (CRM) practices and organizational performance in two different banking structures: conventional and Islamic. The study focuses on organizational and technological practices of CRM, as both have been demonstrated to be critical to CRM success.

Design/methodology/approach

The analysis is based on responses from 247 managers from conventional banks and 141 managers from Islamic banks operating in Morocco using a self-administered questionnaire. The partial least squares structural equation modeling (PLS-SEM) technique is employed for data analysis.

Findings

Findings demonstrate that customer service quality plays a mediating role between CRM practices (organizational and technological) and organizational performance in both conventional and Islamic banks. Our results confirm the positive impact of CRM practices on organizational performance in the two banking structures.

Practical implications

This study enhances our understanding of how CRM practices contribute to improving customer service quality and organizational performance in both conventional and Islamic banks. Bank managers, who aim to deliver superior service quality and achieve customer satisfaction and retention, should capitalize on the benefits of implementing CRM organizational and technological practices.

Originality/value

The present paper bridges a gap pertaining to key practices and factors that impact CRM success in the banking industry. It is the first of its kind to investigate the effect of CRM practices on organizational performance with customer service quality as a mediating variable. The study also contributes to the field of CRM literature, as CRM has rarely been addressed in an Islamic banking context.

Details

International Journal of Bank Marketing, vol. 38 no. 5
Type: Research Article
ISSN: 0265-2323

Keywords

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