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Article
Publication date: 18 July 2016

Assessing the functionality of the enterprise content management maturity model

Shadrack Katuu

The implementation of enterprise content management (ECM) software applications has been a subject of extensive discussion. Although a number of ECM scholars have provided…

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Abstract

Purpose

The implementation of enterprise content management (ECM) software applications has been a subject of extensive discussion. Although a number of ECM scholars have provided guidance on ECM implementation, there is a gap in how to assess benefits accruing from the implementation. One of the approaches of assessment is the use of maturity models. This paper aims to examine the utility of other ECM maturity model (ECM3) as an assessment tool.

Design/methodology/approach

The study was undertaken based on two related research questions, the first explored ECM3 assessment within a South African context and the second explored the utility of other maturity models for ECM implementation and lessons learnt to improve ECM3.

Findings

The results show that all the South African institutions assessed using ECM3 had a low level of maturity and there are a number of maturity models comparable to ECM3, and the global survey provides the closest parallel to the survey conducted in South Africa.

Originality/value

The study offers a unique discussion on the possible utility of ECM3 as a maturity model for assessing ECM implementation. This was done by comparing it with maturity models developed or used by records professionals and through assessing the results of two surveys, one conducted amongst South African institutions and another conducted by the Real Story Group.

Details

Records Management Journal, vol. 26 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/RMJ-08-2015-0030
ISSN: 0956-5698

Keywords

  • Information management
  • Maturity model
  • Enterprise content management
  • Electronic records management
  • Document management
  • EDRMS

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Article
Publication date: 14 November 2016

The Mandela Portal – an assessment of global visitors using Web analytics

Shadrack Katuu

This paper aims to perform a longitudinal assessment of the visitors to the Mandela Portal using Web analytics over a period of seven years, between 2009 and 2015.

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Abstract

Purpose

This paper aims to perform a longitudinal assessment of the visitors to the Mandela Portal using Web analytics over a period of seven years, between 2009 and 2015.

Design/methodology/approach

This paper is based on Web analytics methodology that consists of a four-step process and utilises the first and second steps with data collected using Google Analytics.

Findings

The research process found a number of trends relating to the Portal’s visitors, including changes in the ranking of countries from which the visitors accessed the website as well as the variety of language settings in the Web browsers. It identified some issues both with the Google Analytics tool and broader implications on the trustworthiness of data.

Originality/value

This paper provides an analysis of Web visitors to the Mandela Portal, offering trends that are only possible when viewed over a long period. It also explores issues of data trustworthiness.

Details

Digital Library Perspectives, vol. 32 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/DLP-01-2016-0002
ISSN: 2059-5816

Keywords

  • Big data
  • Portal
  • Google Analytics
  • Data trustworthiness
  • Mandela Archive
  • Nelson Mandela

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Article
Publication date: 3 October 2016

Transforming South Africa’s health sector: The eHealth Strategy, the implementation of electronic document and records management systems (EDRMS) and the utility of maturity models

Shadrack Katuu

The purpose of this paper is to explore the challenges of transforming South Africa’s health sector through the country’s eHealth Strategy and particularly one of its key…

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Abstract

Purpose

The purpose of this paper is to explore the challenges of transforming South Africa’s health sector through the country’s eHealth Strategy and particularly one of its key components, the implementation of an integrated Electronic Document and Records Management System (EDRMS).

Design/methodology/approach

The study conducted an extensive review of literature and used it as a basis to analyse the challenges as well as opportunities in South Africa’s transformation path within its health sector based on the nation’s eHealth Strategy.

Findings

South Africa’s health sector faces three main transformation challenges: inequity, legacy of fragmentation and a service delivery structure biased towards curative rather than preventive services. Health information systems provide a solid platform for improving efficiency but, within South Africa, these systems have been highly heterogeneous. A recent study showed the country had more than 40 individual health information systems scattered in all provinces, with over 50 per cent not adhering to any national or international standards and more than 25 per cent being stand-alone applications that shared information neither locally nor externally. The eHealth Strategy offers a robust platform to start addressing the legacy of fragmentation and lack of interoperability. However, it also raises a few other concerns, including the use of different terminology such as Electronic Medical Record (EMR) interchangeable with Electronic Health Record (EHR), or EDRMS parallel with Electronic Content Management (ECM). In addition, there is the opportunity to explore the use of the maturity model concept in the EDRMS implementation experiences within South Africa.

Originality/value

This paper demonstrated the complex nature of the legacy of fragmentation in South Africa’s health information systems and explored three aspects relating to terminology as well as maturity models that should be considered in the country’s future eHealth Strategy.

Details

Journal of Science and Technology Policy Management, vol. 7 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/JSTPM-02-2016-0001
ISSN: 2053-4620

Keywords

  • South Africa
  • Maturity model
  • eHealth
  • Health information systems
  • Electronic content management
  • Electronic document and records management
  • Electronic medical record
  • Electronic health record

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Article
Publication date: 13 March 2017

The Kenyan Judiciary’s Open Government Initiative: prospects and challenges

Elsebah Maseh and Shadrack Katuu

This paper is based on an empirical study undertaken between April 2014 to December 2014 that aims to investigate the Open Government Initiative in the Kenyan Judiciary…

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Abstract

Purpose

This paper is based on an empirical study undertaken between April 2014 to December 2014 that aims to investigate the Open Government Initiative in the Kenyan Judiciary and its contribution to Judiciary transformation for enhanced justice delivery.

Design/methodology/approach

The paper draws from both literature and data collected from representative professionals in the Kenyan Judiciary through interviews and questionnaires.

Findings

The findings indicated that the Kenyan Judiciary was at its initial stages of implementing its Open Government Initiative, and several strategies for the implementation were identified. Further, the findings revealed the benefits of opening up the Judiciary for public participation which pointed toward an improved justice delivery.

Originality/value

This paper presents findings of the investigation of Open Government Initiative in the Kenyan Judiciary as a contributory factor to the then on-going Judiciary transformation aimed at enhanced justice delivery. The paper provides a nexus between open government and records management and demonstrates the importance of sound records management for successful Open Government Initiative.

Details

Journal of Science and Technology Policy Management, vol. 8 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JSTPM-04-2016-0007
ISSN: 2053-4620

Keywords

  • Kenya
  • Records management
  • Judiciary transformation
  • Open government
  • the Judiciary

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Article
Publication date: 1 January 2016

Managing digital records in a global environment: A review of the landscape of international standards and good practice guidelines

Shadrack Katuu

This paper aims to widen as well as deepen the discussion on standards and good practice guidelines beyond just local or regional efforts and include international developments.

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Abstract

Purpose

This paper aims to widen as well as deepen the discussion on standards and good practice guidelines beyond just local or regional efforts and include international developments.

Design/methodology/approach

An extensive review of literature was used to develop an outline of existing standards and good practice guidelines that are used by records management professionals to manage digital records.

Findings

The analysis reveals that there has been a long tradition in standards and good practice guidelines development dating back to the 1980s. The study also reveals that there are two broad categories of standards and good practice guidelines, those with assessment mechanisms and those without such mechanisms. The choice of whether to have an assessment mechanism depends on the purpose for which a standard or good practice guideline is developed.

Originality/value

The paper explores an extensive array of standards and good practice guidelines, their utility and their geographical coverage. It demonstrates how different terms such as Electronic Records Management Systems, Electronic Document Management Systems, Electronic Document and Records Management Systems and Enterprise Content Management have been used without much clarity on how these terms relate to each other, and proposes a clarification framework.

Details

The Electronic Library, vol. 34 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/EL-04-2015-0064
ISSN: 0264-0473

Keywords

  • Records management
  • Standards
  • Enterprise content management
  • Electronic document and records management system
  • Electronic document management system
  • Electronic records management system

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Article
Publication date: 4 June 2018

Healthcare systems: typologies, framework models, and South Africa’s health sector

Shadrack Katuu

A healthcare system in any country is rarely the product of one logical policy-making experience, but rather a manifestation of many years of historical development. The…

Open Access
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Abstract

Purpose

A healthcare system in any country is rarely the product of one logical policy-making experience, but rather a manifestation of many years of historical development. The purpose of this paper is to examine the characteristics, components, and variables of South Africa’s healthcare system in the context of global patterns. It leverages a dynamic period in South Africa since 1994, and applies a comparative health systems analysis to explain where the country’s healthcare system is, and where it is potentially going.

Design/methodology/approach

This paper reviews literature related to South Africa’s healthcare system, outlines its historical development, and discusses three fundamental challenges experienced in the country. This paper also reviews the literature on healthcare system typologies and identifies three framework models that have been used to categorise national healthcare systems since the 1970s. This paper then discusses the categorisation of South Africa’s healthcare system in these models, in comparison to Canada and the USA.

Findings

This paper finds that the framework models are useful tools for comparative analysis of healthcare systems. However, any use of such typologies should be done with the awareness that national healthcare systems are not isolated entities because they function within a larger context. They are not static, since they are constantly evolving with many nuances, even with very similar healthcare system categorisations.

Originality/value

This paper charts the trajectory of change in the South African healthcare system, and demonstrates that the change process must keep internal conditions in mind if the outcome is to be successful. Imitating policies of countries with well-functioning systems, without regard to local realities, may not work, as the government attempts to usher in changes within a short span of time.

Details

International Journal of Health Governance, vol. 23 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/IJHG-10-2017-0054
ISSN: 2059-4631

Keywords

  • Management
  • Governance structures
  • Leadership
  • Health law or regulation
  • Political strategy
  • Health insurance plans

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Article
Publication date: 20 July 2015

User studies and user education programmes in archival institutions

Shadrack Katuu

The purpose of this paper is to examine user studies as well as user education within the context of public services offered by archival institutions. It highlighted some…

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Abstract

Purpose

The purpose of this paper is to examine user studies as well as user education within the context of public services offered by archival institutions. It highlighted some of the key aspects that constitute both concepts drawing from history in order to provide a better understanding in the context of current professional discussions.

Design/methodology/approach

The review analysed peer-reviewed articles ranging from the late 1970s to the present time to illuminate debates in the archival professional underpinning the current understanding of user studies and user education.

Findings

The paper outlined the different paths used in user studies to ensure data collection is exhaustive and provides a nuanced assessment of user needs. It also outlined the two related paradigms of structuring user education programmes, highlighted the points at which they differ and the rich discussions resulting from comparative analysis.

Originality/value

The paper demonstrated that there is a rich corpus of professional literature on both user studies and user education, expounding on different aspects that would ensure both are designed and implemented effectively.

Details

Aslib Journal of Information Management, vol. 67 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/AJIM-01-2015-0005
ISSN: 2050-3806

Keywords

  • Archives
  • Reference services
  • User studies
  • Public services
  • Public programming
  • User education

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Article
Publication date: 23 March 2012

Enterprise content management (ECM) implementation in South Africa

Shadrack Katuu

This article aims to assess how enterprise content management (ECM) has been implemented in South Africa.

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Abstract

Purpose

This article aims to assess how enterprise content management (ECM) has been implemented in South Africa.

Design/methodology/approach

The article is a five‐part analysis of the concept of ECM. The first part outlines a perspective to ECM based on predecessor and related terms such as EDMS and ERMS. The second part reviews literature generated in South Africa on electronic records and document management over the last decade as well as a discussion on value added resellers in the country. The third part provides the results of the survey of ten South African institutions. This section includes an outline on the research methodology used as well as analysis of the data and a brief discussion of the research implications. The fourth part provides concluding remarks and the fifth part is a list of references.

Findings

A literature review conducted by the author reveals that there have been few published sources on institutional experiences related to implementing electronic document and records management in South Africa. However, the survey published in this article reveals that South African institutions have as much as eight years of ECM implementation experience, a majority using ECM applications from one company and the most common ECM applications modules installed within the organizations being records management, document management and imaging. These survey results suggest additional research is needed to assess proprietary vs non‐proprietary applications as well as the impact of value‐added resellers to ECM implementation.

Originality/value

As the literature review has shown, ECM implementation in South Africa has received minimal attention beyond graduate level research. This article provides an analysis of empirical data on ECM implementation in South Africa and serves as a baseline for more comprehensive studies in the future.

Details

Records Management Journal, vol. 22 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/09565691211222081
ISSN: 0956-5698

Keywords

  • ECM implementation
  • Electronic document and records management
  • Enterprise content management
  • Snowball sampling
  • South Africa
  • Value‐added resellers
  • Document management
  • Electronic document delivery

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Article
Publication date: 19 November 2018

Medical record keeping systems in Malawi: Is there a case for hybrid systems and intermediate technologies?

Alistair George Tough and Paul Lihoma

The purpose of this research is to identify ways in which medical record keeping systems and health information systems might be integrated effectively and sustainably…

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Abstract

Purpose

The purpose of this research is to identify ways in which medical record keeping systems and health information systems might be integrated effectively and sustainably. The aims include minimising the workload of busy frontline health professionals and radically improving data quality.

Design/methodology/approach

This is a qualitative research project, grounded in the theoretical stance that information systems are sociotechnical systems. The primary focus of this research is on real-life custom and practice. The study population consisted of participants in information systems. As is common in qualitative research, sampling was purposive rather than statistically representative.

Findings

This research suggests one unconventional conclusion. New approaches that use intermediate and hybrid technologies may have a better prospect of delivering satisfactory, realistic and affordable medium- to long-term solutions than strategies predicated on the assumption that only systems that are wholly electronic are worth considering.

Originality/value

This research is original in the sense that it investigated records rather than information technology systems. The findings are likely to be of applicability in other developing countries, especially those that share legacy systems with Malawi, such as Botswana, Tanzania, Zambia and Zimbabwe.

Details

Records Management Journal, vol. 28 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/RMJ-02-2018-0004
ISSN: 0956-5698

Keywords

  • Africa
  • Ethics
  • Management effectiveness
  • Voluntary organizations
  • Systems design
  • Health authorities

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Article
Publication date: 22 February 2019

It takes a village…

David Birnbaum and Michael Decker

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Abstract

Details

International Journal of Health Governance, vol. 24 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/IJHG-03-2019-072
ISSN: 2059-4631

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