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The purpose of this paper is to demonstrate the importance of undertaking a systemic view of information systems evaluation that augments the frequently reported prescriptive (cost/benefit) analysis approaches.

The paper adopts a qualitative case perspective and derives a framework for substantive information systems evaluation factors (PRISE). Three empirical formulations are considered and a comparison made to determine the content and context of the findings.

The findings support the flexibility and relevance of PRISE as a framework for information systems evaluation. It notes the objectives, relations and components for explicitly identifying the outputs required to make a valid assessment of the systems.

The study is limited contextually where attention should be made not to generalise the findings beyond the empirical findings within the case analysis. Further studies may usefully include the main features of PRISE but taking into account their unique research environment.

The study supports a practitioner perspective through a consideration of a holistic approach to information systems evaluation. Managers may implement the notion of including people, resources and benefits in their attempts to determine the added value of these systems to the organisation that extends beyond a simple financial calculation.

The paper is highly original as the framework has been derived through both theoretical constructs and empirical analysis. It provides an innovative approach to information system evaluation that is intellectually sound and practically orientated.

This study is an updated and enhanced version of the study named “Building a methodology to assess the e‐government transformation success” presented by İskender and Özkan in the 18th Americas Conference on Information Systems (AMCIS 2012). The main purpose of this study is to explain the development of the methodology presented in the previous study in detail, but as an add‐on to the previous one, it also applies the developed methodology on the real data collected from Turkish public institutions to show the practical implementation of it and to evaluate the preliminary results.

The methodology explained in this study is designed to collect quantitative data to assess the relationship between the success level of e‐government transformation in Turkish public institutions (dependent variable) and the probable factors (independent variables) which might be effective on this success. The dependent variable is formed by using the framework of IS Success Model created by DeLone and McLean (D&M IS Success Model), while the independent variables are gathered from literature by analyzing 100 studies focusing on probable success factors.

The major output of this study is a common methodology designed to collect and analyze the data of different stakeholder groups in e‐government transformation, but the practical implementation shows that the independent variables gathered from the literature as the probable causes of the success in e‐government transformation are not really the causes of this success, although they are positively correlated to it. In addition to this, trying to evaluate the effect of each single independent variable on the dependent variable separately is not a logical way, as some of these variables are subject to reciprocal suppression with the other ones.

Although the developed methodology is a generic one, the practical implementation of it in this study only uses the data of Turkish public institutions.

Since the methodology is a generic one, it might be used by the other interested researchers to do similar or alternative analyses with the same or different sample groups.

Understanding the relationship between the e‐government transformation success and the probable success factors better might be helpful to develop better policies focusing on the social, legal, technical and economic dimensions of the subject more properly.

Apart from the similar studies in the literature, the methodology developed in this study provides a way for the researchers who want to collect comparable quantitative data not only from external stakeholders (citizens who use e‐government services) but also from internal stakeholders (government officials who provide these services and benefit from them in the internal processes of the public institutions).

To evaluate issues relating to the implementation of electronic reverse auctions (eRA) within local government procurement processes.

The methodology is a structured case analysis approach to enable qualitative data to be modelled through a visual toolset simulation.

The paper identifies a set of business scenarios to demonstrate the impact of different eRA strategies in this respect.

The case research described in this paper proposes a detailed, achievable and valid approach to evaluating the complex issues associated with eRAs.

The outcome of the investigation will provide valuable insights into the complexities associated with the eProcurement process.

The purpose of this paper is to demonstrate the importance of undertaking a systemic view of evaluating the success of government to citizen (G2C) services and identifying the salient factors related with citizens' low adoption of G2C services.

The paper adopts a quantitative case perspective and derives a conceptual research model that encompasses various dimensions of e‐government that relate to citizen adoption behaviour within the framework of theory of planned behaviour (TPB). The model is empirically tested for validity and reliability.

Quantitative findings have been presented, which will be valuable for academics and practitioners doing research in identifying factors for e‐government adoption.

Further research efforts should explore new dimensions or test the causal relationships among proposed factors within the boundary of e‐government. In that, the paper is limited contextually where attention should be made not to generalise the findings beyond the empirical findings within the case analysis.

The paper supports a practitioner perspective through a consideration of a holistic approach to e‐government adoption that relate to citizen adoption behaviour. e‐Government system developers may find the findings useful when designing and implementing an e‐government system.

The paper is original and is the first phase of a research study. It provides an innovative approach to e‐government adoption based on TPB.

This paper aims to introduce a European project CEES to develop a standard for the evaluation of Electronic Government (e‐Government) services from a citizen satisfaction perspective.

The aim, objectives, methodology, and deliverables of the project CEES are detailed. Furthermore, the challenges of the development of a reference process model in different countries are addressed and academic and practical implications of the project for the citizen‐oriented evaluation of e‐Government services are discussed.

A reference process model for the evaluation of e‐Government services from a citizens' perspective receives strong support from experiences in other similar areas such as software process and information systems governance. The reference model needs to overcome such challenges as the differences in culture, the maturity of e‐Government systems, and citizens‐government relationships.

The research is expected to trigger international collaboration to develop international standards for the evaluation of e‐Government services.

The paper contributes to the literature by enriching the views on e‐Government services and their evaluation via introducing a reference model concept. The CEES project will be the first attempt to apply the reference model concept in the information systems evaluation domain. Despite the wide adoption of reference models in software process, software design, and business process automation, the concept is yet to be applied to the IS evaluation domain.

The purpose of this paper is to demonstrate the importance of undertaking a systemic view of learning management systems (LMSs) evaluation addressing the conceptualization and measurement of e‐learning systems success in higher education.

The paper adopts a quantitative case perspective and derives a conceptual model for e‐learning assessment (Hexagonal e‐learning assessment model – HELAM). The model is empirically tested for validity and reliability in the university setting.

Qualitative and quantitative findings have been presented, which will be valuable for academics and practitioners doing research in e‐learning evaluation. The findings support the flexibility and relevance of HELAM as an e‐learning assessment model. It highlights a number of success measures which are grouped under six dimensions.

Further research efforts should explore new dimensions or test the causal relationships among proposed dimensions within the boundary of e‐learning. In that, the paper is limited contextually where attention should be made not to generalize the findings beyond the empirical findings within the case analysis.

The paper supports a practitioner perspective through a consideration of a holistic approach to e‐learning assessment. E‐learning system developers may find the findings useful when designing and implementing the LMS.

The paper is original as the conceptual model has been derived through both theoretical constructs and empirical analysis. It provides an innovative approach to e‐learning assessment.

The emergence of online transactions, enabled through internet media, has led to an increase in the availability of electronic payment (e‐payment) systems. This research aims to investigate, through theoretical constructs (technology acceptance model, theory of reasoned action) and an empirical analysis, the critical factors that may ensure consumer adoption of these facilities.

This research study mainly uses the deductive approach to consider secondary sources and primary data, where hypotheses have been developed in order to demonstrate the findings. An initial literature review revealed six issues that are considered critical for e‐payment considerations. An anonymous and self‐administered survey based on the research model was developed and e‐mailed to the respondents. A total of 155 questionnaires were coded and analysed using SPSS to analyse the hypotheses.

The research proved that the perceived importance of the critical factors was correlated through security, trust, perceived advantage, assurance seals, perceived risk and usability. The results demonstrate that three of the critical factors were necessary (security, advantage, web assurance seals) and three were relatively sufficient (perceived risk, trust and usability) through customer intentions to adopt an e‐payment system.

It is believed that the findings represent an important contribution to the further adoption of e‐payment facilities and indeed the design of general e‐commerce systems.