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Article
Publication date: 12 September 2016

Karen L. Xie, Zili Zhang, Ziqiong Zhang, Amrik Singh and Seul Ki Lee

This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance.

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Abstract

Purpose

This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance.

Design/methodology/approach

A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with 30,232 performance records matched to these hotels on a quarterly basis.

Findings

This study finds that managerial response leads to an average increase of 0.235 stars in the TripAdvisor ratings of the sampled hotels, as well as a 17.3 per cent increase in the volume of subsequent consumer eWOM. Moreover, managerial response moderates the influence of ratings and volume of consumer eWOM on hotel performance.

Practical implications

This study offers a practical model that enables hotel managers to orchestrate social media marketing approaches and efforts toward an optimal social media strategy.

Originality/value

This study differs from extant literature that has extensively focused on consumer reviews by providing a new perspective of management intervention in the social media context. By examining the interplay of managerial response and consumer eWOM at the individual hotel level, this study provides empirical evidence of managerial response affecting hotel performance through the increased ratings and volume of consumer eWOM. This study also offers insights into the practical importance of crafting intervention opportunities to cultivate the continued engagement of consumers on social media and increased hotel performance.

Details

International Journal of Contemporary Hospitality Management, vol. 28 no. 9
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 7 January 2021

Antony King Fung Wong, Mehmet Ali Koseoglu and Seongseop (Sam) Kim

This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.

Abstract

Purpose

This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.

Design/methodology/approach

Longitudinal analyses using 14,229 journal articles as data source were realized by adopting BibExcel, Gephi and VOSviewer network analysis software packages.

Findings

This study provides a comprehensive overview of the hospitality and tourism research based on authorship and social network analysis, with patterns of prolific authors compared over four distinct periods.

Research limitations/implications

The hospitality and tourism academic society is clearly illustrated by tracing academic publication activities across 20 years in the new millennium. In addition, this study provides a guide for scholars to search for multidisciplinary collaboration opportunities. Government agencies and non-governmental organisations can also benefit from this study by identifying appropriate review panel members when making decisions about hospitality- and tourism-related proposals.

Originality/value

To the best of authors’ knowledge, this study is the first to use bibliometric analysis in assessing research published in leading hospitality and tourism journals across the four breakout periods in the new millennium.

Details

International Journal of Contemporary Hospitality Management, vol. 33 no. 2
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 14 November 2016

C. Min Han

The purpose of this paper is to investigate whether or not the strategy of pursuing a global brand identity by leading Asian firms will produce intended outcomes in…

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1473

Abstract

Purpose

The purpose of this paper is to investigate whether or not the strategy of pursuing a global brand identity by leading Asian firms will produce intended outcomes in consumer responses. For this purpose, the study empirically examines whether global Japanese brands (e.g. Toyota) are perceived as global or Japanese by consumers.

Design/methodology/approach

Surveys were conducted with Korean consumers for their evaluations of Japanese automobile brands with varying degrees of globalness. As for brands, the study divides Japanese brands into two groups – those with high brand globalness and those with low brand globalness – and to examine if Japanese-origin effects differ between these two groups.

Findings

In contrast to the hypothesis, global brands were found to be more subject to country-of-origin effects.

Research limitations/implications

The findings contribute to research on consumer choices and brand globalness by showing country-of-origin effects for global brands.

Practical implications

The findings suggest that even when Asian firms emphasize the globalness of their brands, they may still need to attend to country-of-origin effects.

Originality/value

This study examines an unexplored issue of country-of-origin effects for global brands.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 28 no. 5
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 1 January 2012

Mahamadou Abdou Tankari, Baïlo Camara, Brayima Dakyo and Cristian Nichita

This paper aims to deal with the integration of energy storage devices (ultracapacitors) in wind energy applications to absorb the short terms fluctuations. The…

Abstract

Purpose

This paper aims to deal with the integration of energy storage devices (ultracapacitors) in wind energy applications to absorb the short terms fluctuations. The originality of this contribution is focused on energy management related to wind power frequency distribution between the hybrid sources. The robust and simplified control strategies are proposed and applied to DC‐DC converters without AC signals measurements. A novel MPPT method is introduced to operate the wind generator at the maximum power regardless of the wind speed variations. The fluctuating part of this power is mitigated by using a UC. The reference current of this last is obtained from a low pass filter. An innovative limitation algorithm of the UC voltage is proposed with aims to ensure optimal operation of the system. The control algorithms are implemented in a PIC18F4431 microcontroller. Some experimental results from this new approach are presented and analyzed.

Design/methodology/approach

This study is organized according to the following main and sub‐topics after introduction: frequency distribution principle; wind energy generation; short‐term fluctuations storage system; and experimental setup and results.

Findings

The simulations results highlight the interest of using ultracapacitors in a wind‐diesel system. The experimental results show that the short term fluctuations induced by the wind generator current are effectively mitigated by the ultracapacitors.

Originality/value

In this paper, an interesting MPPT method is presented. The fluctuations mitigation is realised by using the frequency distribution according to ultracapacitors dynamics. The ultracapacitors voltage control method is proposed with the aim of maintaining optimal operation conditions, and is validated by experimental tests.

Details

COMPEL - The international journal for computation and mathematics in electrical and electronic engineering, vol. 31 no. 1
Type: Research Article
ISSN: 0332-1649

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Article
Publication date: 28 October 2019

Shurooq H.A. Ahmed and Saad M.A. Suliman

This study aims to establish an adoption model using Structural Equation Modeling (SEM) that examines the relationship between several key indicators that drive building…

Abstract

Purpose

This study aims to establish an adoption model using Structural Equation Modeling (SEM) that examines the relationship between several key indicators that drive building information modeling (BIM) adoption.

Design/methodology/approach

The study was carried out using quantitative approaches through the Delphi method and questionnaire survey. A total of 272 completed responses were collected and analyzed through the SEM technique using SPSS 25 and AMOS software.

Findings

The structural model shows that “environment” and partially “people” indicators are the leading indicators driving BIM adoption with path coefficient values of 0.280 and 0.332, respectively.

Originality/value

It is expected that these conclusions will lead the Bahraini construction industry stakeholders to raise the level of BIM adoption.

Details

Construction Innovation , vol. 20 no. 1
Type: Research Article
ISSN: 1471-4175

Keywords

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