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The purpose of this paper is to critically examine the reasons behind the relatively poor level of implementation of e-services. To this end, records management procedures in a particular Belgian federal administration – the Belgian Federal Public Service (FPS) Employment, Labor and Social Dialogue – will be studied. Based on this concrete and relevant case study, the authors examine how cross-organizational differences in terms of the implementation speed of digital workflows can hinder the development of innovative e-services. By doing so, the authors raise relevant questions about the efficacy of digital workflows and work processes. The impact on the consultation and exchange of government records among public services and toward citizens will be examined as well.

In the context of an on-going four-year research project named HECTOR (Hybrid Electronic Curation, Transformation and Organization of Records), the study is conducted from an interdisciplinary approach, closely combining information sciences and law. Moreover, this approach also has implications on information sciences through the integration of archival principles at an early stage of conception of hybrid (paper-based and digital-based) records management strategies, instead of confining archivists to a depository and preservation role. This “integrated archival” approach is highly encouraged to anticipate best practices for the long-term preservation of records (Rousseau and Couture, 1994). Furthermore, the project adopts a bottom-up approach based on an exploratory analysis of the particularities of hybrid records management within a project called “e-PV” led by the FPS Employment, Labor and Social Dialogue to draw general conclusions that could eventually be applied to other public services. In this case study, standardized surveys were used to collect information from a manager perspective, followed by in-depth interviews with field workers.

The miscellaneous reasons for the aforementioned poor level of implementation are a continuously decreasing public budget, a strongly rooted resistance to change, the difficult but inevitable cross-organizational relations between public administrations, the legal uncertainties arising from a fast-changing digital environment and the political autonomy in the decision-making process of the different public entities. As a consequence, the substantial differences between the many public administrations lead to a lack of interoperability not only at a technical level but also at an organizational level. The many local and other non-connected initiatives that this situation has generated do not help fostering collaboration either. The absence of well-established records management policies is interpreted both as a cause and a consequence of some of the factors mentioned before.

Research is carried out within Belgium’s particularly complex administrative context, where competences are not only spread but also shared at multiple levels (national and regional) and in multiple domains (legislative and executive). Consequently, the political decision-making process is also highly complex. Nevertheless, the observations and the findings of the study are deemed to be applicable to any administrative structure (both national and international ones).

This paper outlines the constraints of an almost completely implemented eGovernment initiative which may guide other public administrations in the development of their own e-services, as well as showing them the importance of taking into account records management and archiving principles. The multidisciplinary approach represents a significant added value.

Advanced usage of web analytics tools allows to capture the content of user queries. Despite their relevant nature, the manual analysis of large volumes of user queries is problematic. The purpose of this paper is to address the problem of named entity recognition in digital library user queries.

The paper presents a large-scale case study conducted at the Royal Library of Belgium in its online historical newspapers platform BelgicaPress. The object of the study is a data set of 83,854 queries resulting from 29,812 visits over a 12-month period. By making use of information extraction methods, knowledge bases (KBs) and various authority files, this paper presents the possibilities and limits to identify what percentage of end users are looking for person and place names.

Based on a quantitative assessment, the method can successfully identify the majority of person and place names from user queries. Due to the specific character of user queries and the nature of the KBs used, a limited amount of queries remained too ambiguous to be treated in an automated manner.

This paper demonstrates in an empirical manner how user queries can be extracted from a web analytics tool and how named entities can then be mapped with KBs and authority files, in order to facilitate automated analysis of their content. Methods and tools used are generalisable and can be reused by other collection holders.

This paper seeks to present a conceptual framework to analyze and improve the quality of empirical databases throughout time – with operational results which are measurable in terms of cost‐benefit.

Basing themselves on the general approach of hermeneutics and, more specifically, on Fernand Braudel's concept of “temporalités étagées” and Norbert Elias's “evolutive continuum”, the authors develop a temporal framework consisting of three stratified time levels in order to interpret shifts in the quality of databases. The soundness of the framework and its capability of delivering operational results are demonstrated by the development of a case study focusing on social security databases. A second case study in the context of digital cultural heritage is also developed to illustrate the general applicability of this interdisciplinary approach in the context of empirical information systems.

Contrary to the assertions of common theories that postulate a permanent bijective relationship between records in a database and the corresponding reality, this paper provides insights which demonstrate that a database evolves over time along with the interpretation of the values that it allows one to determine. These interdisciplinary insights, when applied practically to concrete case studies, give rise to original operational results in the ICT field of data quality.

The framework helps both the managers and the users of empirical databases to understand the necessity to integrate unforeseen observations, neglected a priori by virtue of the closed world assumption, and to develop operational recommendations to enhance the quality of databases.

This paper is the first to show the potential of hermeneutics for the task of understanding the evolution of an empirical information system, and also the first to deliver operational outcomes.

The purpose of this paper is to revisit a decade after its conception the Representational State Transfer (REST) architectural style and analyzes its relevance to address current challenges from the Library and Information Science (LIS) discipline.

Conceptual aspects of REST are reviewed and a generic architecture to support REST is presented. The relevance of the architecture is demonstrated with the help of a case study based on the collection registration database of the Cooper-Hewitt National Design Museum.

The authors argue that the “resources and representations” model of REST is a sustainable way for the management of web resources in a context of constant technological evolutions.

When making information resources available on the web, a resource-oriented publishing model can avoid the costs associated with the creation of multiple interfaces.

This paper re-examines the conceptual merits of REST and translates the architecture into actionable recommendations for institutions that publish resources.

This paper seeks to analyse the opportunities and potential risks for libraries applying for European support to fund projects regarding digitisation or availability of their already digitised content. The European Commission has a range of specific funding programs devoted to access, use and preservation of digital cultural heritage, so libraries and other “cultural institutions” holding European heritage are the natural applicants for this kind of calls. Sometimes, however, they do not know how to apply and fully understand the advantages and commitments involved. This paper aims to help libraries to understand European funding programs.

The paper has complementary experience with respect to applications and participation in EU‐funded projects, as well as the evaluation of proposals and the reviewing of approved projects. Apart from the lessons drawn from the personal experiences of the paper, the content is based on the most recent documentation and information about the Call For Proposals (CFP) made available by the European Commission.

Competition among proposals for European funding in the context of Digital Libraries (DLs) has grown considerably over the last few years. Therefore, it is essential for potential applicants to ensure the quality of their proposal by matching its content to the objectives of the Call and meeting the relevant evaluation criteria. In addition, the scope of the proposal needs to be embedded within the long‐term research and management strategy of the institutions applying to ensure both a successful application procedure and maximum sustainability of the project.

Apart from the documentation offered by the European Commission and several public reports of consultancy firms, no previous papers have been published which provide an insight into the workflow of the submission and evaluation of proposals for European funding in the domain of Digital Libraries.

The purpose of this paper is to detail a low-cost, low-maintenance publishing strategy aimed at unlocking the value of Linked Data collections held by libraries, archives and museums (LAMs).

The shortcomings of commonly used Linked Data publishing approaches are identified, and the current lack of substantial collections of Linked Data exposed by LAMs is considered. To improve on the discussed status quo, a novel approach for publishing Linked Data is proposed and demonstrated by means of an archive of DBpedia versions, which is queried in combination with other Linked Data sources.

The authors show that the approach makes publishing Linked Data archives easy and affordable, and supports distributed querying without causing untenable load on the Linked Data sources.

The proposed approach significantly lowers the barrier for publishing, maintaining, and making Linked Data collections queryable. As such, it offers the potential to substantially grow the distributed network of queryable Linked Data sources. Because the approach supports querying without causing unacceptable load on the sources, the queryable interfaces are expected to be more reliable, allowing them to become integral building blocks of robust applications that leverage distributed Linked Data sources.

The novel publishing strategy significantly lowers the technical and financial barriers that LAMs face when attempting to publish Linked Data collections. The proposed approach yields Linked Data sources that can reliably be queried, paving the way for applications that leverage distributed Linked Data sources through federated querying.