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Book part
Publication date: 12 June 2013

David A. Jank

The emergence of new and integrated approaches to information technology projects and web-based service initiatives in libraries poses a number of challenges to those who manage…

Abstract

The emergence of new and integrated approaches to information technology projects and web-based service initiatives in libraries poses a number of challenges to those who manage them. Library managers must work closely with specialists in areas that are not always found within the library, yet there is no evidence-based data documenting the factors involved in doing so. The exploratory study summarized in this chapter documents much of what practitioners and scholars alike consider important in this arena, and contributes to the literature in two ways. First, a meta-analysis of what both practitioners and scholars have found to be important in the areas of technology project management and web-based initiatives is presented that can assist professionals currently developing web-based project launches. Additionally, by using bibliometric techniques as the basis of this analysis, a newly developed taxonomy of these approaches is provided that can assist LIS professionals with future cooperative web-based initiatives. Domain analytic techniques are utilized in the study to examine a selection (n=276) of published articles and papers to ascertain what library and information professionals have learned from embarking on such collaborations. A grounded theory approach is taken in order to develop a working taxonomy of topics and themes relating to collaborative online initiatives. The findings illustrate that library and information science project managers involved in online and web-based initiatives face five key areas of concern: information technology management, information retrieval protocols, user-specific applications, user education, and strategic planning.

Book part
Publication date: 13 January 2011

Gloria Edwards and Barbra F. Mosley

This chapter addresses the needs of ongoing educational reform and presents the merits of social bookmarking as a technology integration option for pre-service teachers…

Abstract

This chapter addresses the needs of ongoing educational reform and presents the merits of social bookmarking as a technology integration option for pre-service teachers. Delicious, a social bookmarking tool, was introduced as a Web 2.0 tool that assists in tracking websites that hold the potential to contribute toward the meaningful learning of students. Delicious and other social bookmarking tools give 24/7 access to tagged websites from any computer anywhere in the world as long as Internet access is available. Numerous emerging technologies are making their way into the classrooms. As such, K-12 schools and post-secondary institutions of higher learning bear the responsibility for preparing all students to successfully use them to compete in this global economy. During fall 2009 and spring 2010 semesters, the authors piloted use of Delicious in seven mandatory teacher education technology-based courses. Specific instructions were provided for selecting interactive, user-friendly websites with content that would complement lesson plan content and thereby contribute toward greater learning potential. A total of 106 graduate and undergraduate pre-service teachers located, standardized, and began sharing their tagged Delicious bookmarks as part of a major course project for integrating technology into a classroom. The websites were documented within full and abbreviated lesson plans that detailed the rationale for use of each technology resource/tool. Approximately 300 websites that met specifically defined criteria were located by the pre-service teachers who also benefited from the merits of collaboration and sharing through social bookmarking with Delicious. They simultaneously experienced how ready-access to quality technology resources/tools could positively impact the learning opportunities of their K-12 students. Access to the Delicious database collection is available by contacting the authors.

Details

Educating Educators with Social Media
Type: Book
ISBN: 978-0-85724-649-3

Book part
Publication date: 24 November 2010

Steven Buchanan

In an era of unprecedented technological innovation and evolving user expectations and information seeking behaviour, we are arguably now an online society, with digital services…

Abstract

In an era of unprecedented technological innovation and evolving user expectations and information seeking behaviour, we are arguably now an online society, with digital services increasingly common and increasingly preferred. As a trusted information provider, libraries are in an advantageous position to respond, but this requires integrated strategic and enterprise architecture planning, for information technology (IT) has evolved from a support role to a strategic role, providing the core management systems, communication networks and delivery channels of the modern library. Furthermore, IT components do not function in isolation from one another but are interdependent elements of distributed and multidimensional systems encompassing people, processes and technologies, which must consider social, economic, legal, organisational and ergonomic requirements and relationships, as well as being logically sound from a technical perspective. Strategic planning provides direction, while enterprise architecture strategically aligns and holistically integrates business and information system architectures. While challenging, such integrated planning should be regarded as an opportunity for the library to evolve as an enterprise in the digital age, or at minimum, to simply keep pace with societal change and alternative service providers. Without strategy, a library risks being directed by outside forces with independent motivations and inadequate understanding of its broader societal role. Without enterprise architecture, it risks technological disparity, redundancy and obsolescence. Adopting an interdisciplinary approach, this conceptual chapter provides an integrated framework for strategic and architectural planning of digital library services. The concept of the library as an enterprise is also introduced.

Details

Advances in Librarianship
Type: Book
ISBN: 978-1-84950-979-4

Abstract

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Servitization Strategy and Managerial Control
Type: Book
ISBN: 978-1-78714-845-1

Book part
Publication date: 30 November 2006

Keith W. Cogdill

This chapter reviews significant advances in health sciences librarianship, highlighting developments between 1970 and 2005. During this time Advances in Librarianship published…

Abstract

This chapter reviews significant advances in health sciences librarianship, highlighting developments between 1970 and 2005. During this time Advances in Librarianship published two chapters that dealt with health sciences librarianship. The first appeared in 1971 with volume two. Written by David Bishop (1971), then at the University of Arizona, it focused on developments in the 1960s and provided a review of the MEDLARS (Medical Literature Analysis and Retrieval System) system, the beginnings of the regional medical library (RML) program and advances in library services and information resources. The second chapter devoted to health sciences libraries appeared in the ninth volume of Advances in Librarianship. In it Donald Hendricks (1979) from the University of New Orleans highlighted collaborative programs among health sciences libraries, the growing reliance on computer applications, professional development programs, clinical medical librarian services and the accomplishments of the Medical Library Association (MLA).

Details

Advances in Librarianship
Type: Book
ISBN: 978-1-84950-007-4

Abstract

Details

Servitization Strategy and Managerial Control
Type: Book
ISBN: 978-1-78714-845-1

Book part
Publication date: 11 August 2017

Maria Adelaide Pedrosa da Silva Duarte and Marta Cristina Nunes Simões

European Union (EU) central and eastern economies have gone through a process of structural change since 1989, when the post-communist transition started. This process was…

Abstract

European Union (EU) central and eastern economies have gone through a process of structural change since 1989, when the post-communist transition started. This process was afterwards reinforced by the three EU enlargement waves that took place in 2004, 2007 and 2013. Though exhibiting low levels of aggregate productivity, this group of countries joined the EU with higher levels of human capital than the southern member states, an advantage that should have accelerated real convergence towards the EU15. However, evidence to date suggests that the convergence process came to a halt in 2007–2008 when massive capital inflows stopped, highlighting the fragilities of the growth strategies implemented so far. In these peripheral countries, structural change has been characterised by an expanding services sector alongside growing income inequality. The two strands of literature on these issues highlight that: (a) an expanding services sector may not be detrimental for growth, quite the opposite, depending on services composition and on the capacity of services sub-sectors to incorporate information and communication technologies (ICTs); and (b) inequality is negatively related to growth through the fiscal policy, socio-political instability, borrowing constraints to investment in education and endogenous fertility channels and positively through the savings channel and incentives. We analyse the nexus between structural change, inequality and growth in this group of countries highlighting income inequality as a potential mechanism that connects the other two variables. We provide a descriptive quantitative analysis of the profiles of structural change and income inequality in our sample and apply dynamic panel methods to investigate the existence of causality among services sector expansion, inequality and aggregate productivity considering a maximum period between 1980 and 2010.

Details

Core-Periphery Patterns Across the European Union
Type: Book
ISBN: 978-1-78714-495-8

Keywords

Book part
Publication date: 28 February 2017

Rohit verma

Abstract

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Handbook of Logistics and Supply-Chain Management
Type: Book
ISBN: 978-0-8572-4563-2

Book part
Publication date: 10 October 2022

Obafemi Onyedikachi Olekanma

This chapter presents the key results of a research project that explored managing service productivity in Sub-Saharan Africa through the lens of lived experiences of bank…

Abstract

This chapter presents the key results of a research project that explored managing service productivity in Sub-Saharan Africa through the lens of lived experiences of bank executives employed as ‘knowledge workers’ in the Nigerian banking sector. The study adopted a qualitative phenomenological research design. Data was gathered from 16 Nigerian top bank executives purposively selected using semi-structured face-to-face interviews. Trans Positional Cognition Approach (TPCA), a new phenomenological research method, was used to analyse the data gathered. The study data analysis yielded five themes; micromanagement practices, use of dysfunctional strategies to drive service operations, deposit mobilisation target as a productivity measure, managerial indifference to potential nescience economy issues and master-servant (power culture) strategy, which epitomises fundamental managerial approaches adopted in the sector. The study identified critical service productivity management issues grounded in reality that influence the capability and potentiality of the study knowledge workers. It also contributes the novel, ‘official knowledge worker lived experience of service productivity model’ for use by decision-makers in the banking sector. Thus, it sets an agenda for these ‘knowledge workers’ line managers’ and bank regulators in the research setting. The study extended the viable system model by applying it in this phenomenological enquiry and using it to explain/deepen our understanding of the findings that emerged. The output of this work contributes to scholarly knowledge on service productivity management from the sub-Saharan African banks’ perspective. It can be generalisable in countries with similar financial and economic characteristics like the research setting.

Book part
Publication date: 17 September 2012

Cecilia Mercado, Guido Dedene, Edward Peters and Rik Maes

Our economies are rapidly evolving toward being primarily service-driven, with information and communication as fundamental drivers for the service deployment. Strategic choices…

Abstract

Our economies are rapidly evolving toward being primarily service-driven, with information and communication as fundamental drivers for the service deployment. Strategic choices are increasingly driven by other parameters than the traditional goods-driven industrial type of economies. In this paper, the major drivers for making strategic choices in a competitive service economy are examined. It is shown how the competition in services based on information and communication technology (ICT) is competence-based. Competition aims at bringing additional value through services, but may also deploy specific techniques to stop value from leaking in particular business processes. Value creation and prevention of value leaks cannot just rely on the traditional material-based techniques, which are grounded in the strong tangible nature of the traditional economies. Today ICT-based services involve creative combinations of technologies, resources, and assets to answer as well as anticipate the growing demand for flexible solutions that create sustained added value. In this paper, the particular role of imperfections in service systems is explored, extending the well-known theories of information imperfections. Imperfections are not always solved but are sometimes even maintained in favor of sustained competitive advantage. Various ways to realize service rent are discussed with extensive examples. The concluding part of the paper points to some crucial service configuration issues, including the need for a sufficient degree of corporate-wide standardized service components and interfaces to address the growing demand for agility in competence-driven markets.

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