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This article presents the findings of a survey into the personal safety provisions, services and training for key public service providers and users in Leicester city. The article offers some definitions and approaches to personal safety, which illustrates the breadth and extent to which personal safety is understood. The survey highlights perceptions and experiences of personal safety of workers from a range of agencies in the community in Leicester city. The findings suggest that personal safety is important in terms of debates and decisions about occupational health and safety, delivery of public services, diversity, social inclusion and crime and disorder. The article advocates the need to raise the profile of personal safety especially in service provision, services and training.

Following the identified need for more explicit contextual studies in servitization research, the purpose of this paper is to investigate the relationships between and among economic context, service provision and service return, including the service paradox.

Firm-level and macroeconomic (country competitiveness) data are combined to operationalize the constructs considered in the study. Structural equation modeling and cluster analysis are used to investigate the direct relationships between economic context, service provision and service return, and the negative association between the development of economic context and the service paradox.

The analyses confirm the general assumption that service provision has a positive direct effect on service return. Economic context seems to have no direct effect on service return and, contrary to what was expected, it has a negative impact on the intensity of service provision. Thus, service provision fully mediates the negative impact of context on service return. Finally, the service paradox occurs more frequently in less-developed economic contexts, where the probability of a relatively low service return coupled with high service provision is significantly higher.

The study identifies five key elements of economic context that have to be incorporated into the strategic decision-making process regarding product-related services offered by manufacturers.

The paper contributes to the contextual research of services offered by manufacturers. Subject to future empirical testing, it is proposed that a more favorable economic context offers more possibilities for manufacturers to cooperate with other business actors to provide services.

Despite continuing socioeconomic and racial/ethnic gaps in many health care services, the National Healthcare Disparities Report (2004) documents parity in substance abuse treatment provision among individuals of varying socioeconomic and racial/ethnic backgrounds. This study investigates that achievement by analyzing the relationship between community socioeconomic and racial/ethnic disadvantage and organizational provision of substance abuse treatment, treatment need and utilization across United States counties, 2000, 2002 and 2003. Results confirm equity in service provision in poorer communities and those with higher concentrations of African Americans. Significant disparities remain, however, in communities with higher concentrations of Hispanics, youth and female-headed households. Limitations and implications for future studies of health care provision are discussed.

Offers a general historical analysis of the development of public service provision in Britain. First discusses the slow emergence of industrialism in Britain, then discusses the development of social services in this context. Suggests that there are three significant stages in development: local public administration, 1870‐1950; central Welfare State, 1950‐1980; and decentralized provision, 1980‐1995. Goes on to argue that, in order to understand this sequence, and especially the emergence of centralized public provision, it is necessary to discuss modes of delivery of services within these institutional frameworks of provision. Examines different stages in patterns of organization for delivery of services which overlap with stages of provision. Suggests that the recent re‐emergence of decentralized provision has a certain inevitability, but that it is important that this takes an appropriate form. Identifies this form as a participative management

This article examines the nature of service provision in the platform-based collaborative economy from the perspective of entrepreneurship theories. It departs from a knowledge gap about the individual and contextual determinants of service provision through digital platforms. By exploring these determinants for the service provision in two main sectors of the collaborative economy, transportation and accommodation, the study provides a first conceptual introduction of these activities and their nature for the existing entrepreneurship research.

The analysis is based upon Eurobarometer microdata (2018), covering 28 European countries with about 27,000 observations, and uses a seemingly unrelated Probit model.

The likelihood of service provision through platforms in the collaborative economy is highest for individuals aged 25–34 years but decreases continuously with age. Occupation, sex and population density of the place of residence are other relevant determinants. By contrast, the regulatory system and GDP per capita of the region are not relevant.

The findings illuminate the under-studied individual and contextual determinants related to individuals engaging with entrepreneurial activities in the collaborative economy. Future research should investigate the role of previous self-employment, skills and spatial context.

The collaborative economy is still a marginal sector in Europe that is likely to grow bigger. Particularly the young, highly educated entrepreneurial persons located in urban regions may spur this expected growth. Supporting policy measures aimed at this social stratum might foster digital entrepreneurship and contribute to growth in the digital economy.

By exploring the individual and contextual determinants for the service provision in the two main sectors of the platform-based collaborative economy, transportation and accommodation, the study provides a first conceptual introduction of these activities and their nature into existing entrepreneurship research.

The purpose of this paper is to: first, explain why a new model of the provision of welfare services to citizens arises from the digital society; second explore some core elements of the competition between the new model of the provision of welfare services and the classic ideal model of the professionals’ provision of welfare services; third, suggest why it is most likely that the two models of the provision of services are combined into a symbiotic co-evolution scenario; and fourth, examine why and how this symbiotic co-evolution scenario results in new participatory spaces for the main actors associated with the provision of welfare services.

The review of the literature examines how the new model for the provision of welfare services facilitated by big data challenges the traditional professional model for the provision of welfare services. The authors use the Danish case to illustrate a number of themes related to this looking at the hospital sector as an example.

The proposition is that a symbiotic co-evolution scenario will emerge. A mix of the classic ideal model and practice of the service professionals’ provision of services and the digital society’s model of the provision of services is the most likely scenario in the years to come. Furthermore, Data-driven management (DDM) as an integrated key element in a symbiotic co-evolution creates (opens up) participatory environments and spaces for the main actors and agents associated with the provision of welfare services to the citizens.

DDM’s impact on the provision of welfare services is still being realised and worked out, and more empirical research is needed before it is possible to point at the most likely scenario. However, according to the authors’ analytical framework, the institutional logics perspective, as presented in Section 2, a symbiotic co-evolution is most likely such that DDM will constitute a new logic within the provision of welfare services on the basis of which citizens as end-users could be provided with welfare services, but it is not likely that the new logic of DDM can displace the classic service professionals’ model of the provision of welfare services. Therefore, the new logic of DDM will be combined with and integrated into the existing logics within service provision, such as the Weberian bureaucracy, the Street-Level Bureaucracy, the New Public Governance and the Market. In spite of this, DDM can successfully be promoted by international management consulting firms, as a management concept which can remedy all the problems of the classic service professionals’ model of the provision of welfare services to citizens.

As a consequence of this, new relationships among professionals, data analytics, (middle) managers and citizens will be created regarding the provision of welfare services. Considering the new participatory environments and spaces and the new relationships among the classic service professionals, the data analytics, the (middle) managers and the citizens as end-users, the provision of welfare services may become an arena for negotiation of a new future model of the provision of welfare services to citizens.

The digital society has emerged from and developed further via: digitising, online information in almost real time, algorithms, data-informed decision-making processes, DDM and, ultimately, big data. The authors expect to see further digitising, more sophisticated algorithms and more big data. The authors suggest that a new model of the provision of welfare services to citizens will emerge from the development of the digital society. The authors also suggest that this new model will compete with the classic model of the provision of welfare services.

The purpose of this paper is to determine the effect of information and communications technology (ICT) on the provision of social services, as well as the moderating effect of institutional quality on the relationship between ICT and the provision of social services for 31 low-income countries.

This study is based on panel data from World Development Indicators and Worldwide Governance Indicators spanning 1996 to 2020 for 31 low-income countries. To analyze the data, the study uses cross-sectional dependence tests, slope heterogeneity tests, panel unit root tests, panel cointegration tests and cross-sectionally augmented autoregressive distributed lag (CS-ARDL) analysis.

The results overwhelmingly show that ICT has a significant positive effect on the provision of social services in both the short- and long-run. Also, the study reveals that institutional quality has a significant positive impact on the provision of social services in the short- and long-run. The results further provide empirical evidence of the positive and significant moderating effect of institutional quality on the relationship between ICT and the provision of social services.

This study points out the significant potential of identifying appropriate scales of ICT infrastructure and institutional quality needed to support the various governments in low-income countries to improve social services delivery mechanisms and outreach efficacy and impact. The study can be invaluable for ICT innovators and policymakers in promoting the provision of social services.

To the best of the authors’ knowledge, this study represents the first attempt to determine the effect of ICT on the provision of social services, as well as the moderating effect of institutional quality on the relationship between ICT and the provision of social services, especially for low-income countries using CS-ARDL.

Manufacturing firms primarily organise service provision internally, externally or through a hybrid arrangement. This paper aims to analyse how firm‐, offering‐, and market‐specific factors influence the way in which a firm organises its service provision. In addition, the paper analyses the specific challenges that each organisational arrangement presents for a firm.

The study employed a qualitative, multiple‐case research design that involved seven manufacturing firms with different organisational arrangements for service provision.

Contrary to certain explicit assumptions, few firms organise for service provision solely through an in‐house organisation. Analysis of firms in a wide variety of industries has shown that the organisational arrangements (internal, external or hybrid configuration) are contingent on factors such as market strategy, customer relationships, product‐service linkages, internal competences and market channel characteristics.

The paper is an initial attempt to understand the strategic choices that firms make in terms of inter‐organisational arrangements for service provision. The research should be extended by way of a cross‐sectional survey in order to test and further validate the importance of the determinants of the organisational arrangements for service provision.

The paper contributes to the service marketing and management literature by examining factors that determine whether firms organise for service provision internally, externally or through a hybrid configuration. Prior research has not explicitly addressed this issue.

The purpose of this paper is to examine the financing and provision of basic public services in China. The main issue addressed is how to reform the public finance system to achieve quality and fairness in the provision of basic public services.

Based on an historical analysis of the functional transformation of the public finance system in China and on an empirical analysis of the current public finance system and the public service provision system, a comprehensive understanding was gained about the relationship between the financing and provision of basic public services.

The paper argues that there is a close relationship between the provision of basic public services and the functional changes made to the public finance system. Based on a systematic retrospective study of the Chinese Government’s efforts to improve basic public services over the last three decades, this paper offers policy suggestions on further public finance restructuring that would support better service provision.

By analyzing issues in the public service provision system, this paper contributes to the debate about the efficiency improvement made to governmental functions in China.

Over the past decade, the push for recovery-oriented services has birthed a growth in the recruitment of peer providers in mental health services: Persons who live with and manage their mental health challenges and are employed to support persons currently using mental health services. The aim of this paper is to compare the responses of government and non-government organisations to the implementation of peer provision.

Employing a qualitative study design, 15 people who supervised peer providers or who were strategically involved in peer provision were recruited using snowball sampling. Participants completed an in-depth interview that explored how peer provision services operated at their organisation and factors that shaped the way peer provision operates. The interviews were transcribed and analysed using Moore's Strategic Triangle. Synthesised member checking and researcher triangulation ensued to establish trustworthiness.

The way in which peer provision operated sat along a continuum ranging from adoption (where practices are shaped by the recovery ethos) to co-option (where recovery work may be undertaken, but not shaped by the recovery ethos). Political and legal mandates that affected the operational capacities of each organisation shaped the way peer provision services operated.

The findings of the study highlight the need to reconsider where peer provision services fit in the mental health system. Research investigating the value of peer provision services may attract the support of funders, service users and policy makers alike.

In employing Moore's strategic triangle to evaluate the alignment of policy (the authorising environment) with the operational capacity and practice of peer provision services (the task environment), this study found that organisational response to peer provision is largely influenced by political and legal mandates externally. The successful implementation of peer provision is mediated by effective supervision of peer providers.