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The number of home networks, as well as the number of services and hosts in them, is increasing. Often home users cannot get public IPv4 network allocations from service providers and are forced to use network address translation (NAT) and port forwarding to solve connectivity issues to the different home services. This paper seeks to introduce a secure connectivity solution utilising both IPv6 and IPv6 transition mechanisms in cooperation with existing virtual private network (VPN) solutions.

The proposed solution to avoid route conflicts and other problems with private IPv4 address space collisions is to utilise 6to4, an IPv6 transition mechanism, to obtain routable IPv6 network addresses first for the home network and services and then, to utilise the same IPv6 network for connectivity by bridging it over a VPN connection to the mobile terminal.

The paper finds that the adoption of this solution and these technologies will depend on how useful they are seen by vendors or service providers and included in their products. Regular vendors and service providers probably want to wait until there is a greater customer need. On the other hand, customers do not know about the possibilities before they are shown to them in practice. The best approach to this challenge is to find a cooperating vendor, or even better, a service provider willing to develop the concept further and to integrate it into the devices and services they are already offering.

The technologies for enhancing home service connectivity are already available. In the proof‐of‐concept implementation the paper has shown that all these components can be integrated and utilised to build home routers for present and future home networks. The technical disadvantages and challenges are solvable with further work and the whole concept is ready to be turned into products and services. As indicated in the paper, one of the issues for further work is to find and convince a vendor or service provider to integrate the proposed solution in their home router.

Research networking in The Netherlands is exemplified by SURFnet BV. From the start user support has been given a high priority because networked information and communication services are still areas where inexperienced users need a lot of support before being able to benefit from them. However, providing every network user individually with suitable information is a major task and not necessarily one suited to network providers.

This article discusses the work of the Subscriber Network. The network is open to providers of services for people with learning disabilities in the East Kent area of England and is part of the University Affiliated Programme (UAP) established jointly by the Tizard Centre and East Kent Health Authority. The network's role within the overall UAP is to disseminate information on best practice to as wide a group of service providers as possible. The article discusses the way that this is done and the response of service providers to the network at the end of its first year. The results of a member satisfaction survey are presented, demonstrating positive views on the usefulness of network membership among those taking part.

This paper aims to disentangle the mechanism linking digital servitization and manufacturing firm performance. The contributions of the service networks and slack resources are analyzed.

Drawing on a survey of manufacturing firms that have implemented or are implementing digital service projects in China, this paper examines the mediation effect of service networks and the moderated mediation effect of slack resources to capture the role of service networks and slack resources in the relationship between digital servitization and manufacturing firm performance.

Both basic and advanced digital services can equally contribute to manufacturing firm performance. Service networks mediate the relationship between basic digital servitization and manufacturing firm performance. No moderated mediation effect of slack resources is found, but slack resources negatively moderate the effects of basic digital services on service networks and positively impact service networks.

The mediating mechanism of service networks in the relationship between digital servitization and manufacturing firm performance is theorized, and it is clarified that service networks mediate the association between basic digital services and manufacturing firm performance but not advanced digital services. Additionally, there is no significant difference in performance implications when manufacturing firms provide basic versus advanced digital services, answering the call for research on the various types of digital servitization. This paper also identifies firms’ slack resources as the boundary conditions under which basic digital services influence service networks and the positive impacts of slack resources on service networks, bridging the network literature, organizational slack literature and digitalization literature under the framework of service ecosystem research.

The purpose of this paper is to investigate different effects of three network externality factors, i.e. local network size, network strength, and total network size, on online messenger, online community, chat room and e‐mail services.

In the paper hypotheses are tested with a regression model using a survey data collected from 107 MBA students at a business school in South Korea.

The paper finds that the three network externality factors have different effects on the users' future usage intention for the four Internet services. Local network size is significant for online messenger services, local network size and network strength are significant for online community services, and total network size is significant for chat room services. For email services, none of the network externality factors are significant.

The paper shows that a total network size is an important network externality factor affecting the success of a network. However, users' satisfaction with network services and two additional network externality factors, local network size and network strength, are also important determinants. To generalize the finding, investigations into other network services in other environments and into some offline networks are necessary.

The paper shows that depending on types of networks, managers can focus on different important network externality factors in managing their networks.

The purpose of this paper is to illustrate and conceptualize how crowdsourcing can be implemented as a potential means to address gaps in service quality within service networks and to provide guidance to marketing practitioners on the use of crowdsourcing within service networks.

This paper conceptualizes how crowdsourcing can be used to address service quality gaps in service networks and provides propositions regarding the effects of crowdsourcing on service quality gaps.

Conceptual paper with a literature review, suggested a model for service quality gaps in service networks and propositions regarding the effects of crowdsourcing to manage service quality gaps.

This research contributes to the literature on crowdsourcing by theorizing how crowdsourcing impacts service quality in service networks.

Considerations for managers implementing crowdsourcing strategies and activities within service networks are provided. In particular, implications with regard to forming the crowd, developing the most appropriate approach and integrating value into the firm are discussed.

This paper offers an original contribution linking crowdsourcing to service quality.

The purpose of this paper is to explore the role of organisational capabilities (dynamic and operational) in the formation of value networks in the context of public transport services.

The theoretical argument is substantiated with qualitative data from four narratives on value network formations in the Swiss public transport system. These four narratives cover two types of new value networks: incremental improvements in established value networks; and radical leaps in emerging value networks.

These two types of new value networks entail the co‐evolution of different dynamic and operational capabilities.

The study is limited by the qualitative research approach.

Public transport operators can utilise the findings on organisational capabilities to guide incremental improvements in their existing value network and/or radical leaps into an emerging value network.

Governments should not only seek to increase transport capacity, but also aim to develop value networks to enhance public transport service experiences.

The paper applies value‐network thinking to public transport services. It offers a comprehensive framework to help organisations manage the formation of value networks. The results provide testable propositions that can be used to guide future research.

The purpose of this research is to detect, through applying a process-based view, how to manage economisation of the maintenance and modification operations in offshore petroleum logistics operations.

A single case study of engineering services, more specifically, maintenance and modification service operations, on a Norwegian Sea oil platform reveals the dynamics of building network capabilities in a consistent network structure. Two layers of coordination are studied: the engineering process and its context, represented by its network of interconnected firms. This case study empirically grounds how engineering service involves managing reciprocally interdependent exchange processes in the network structure.

Pooled interdependencies are vital in understanding the nature of service provision and use, and sequential interdependencies are vital in narrating the timing of processes to reveal the nature of process emergence to coordinate strings of production events. Furthermore, the network structure, when characterised by multiple interdependent projects, is also dynamic but at a slower pace.

Through the case study, operations management is revealed to be associated with project emergence at two levels: the core process level regarding daily continuous change, including the changing interaction of multiple different and interdependent projects, and the contextual level, where features of interdependency and integration change, affecting engineering service production. This provides guidance as to the economisation of engineering services. They change not only interactions in the flow of production but also its context.

The purpose of this paper is to explore the concept of value co-creation in complex value networks with many actors. Electronic health records (EHRs) are innovations that warrant deep study to properly introduce such a complex system.

The paper describes a qualitative study based on Grounded Theory to understand value co-creation from multiple actors’ perspectives in a National EHR Service Project: the Portuguese Health Data Platform.

Study results enabled further development of the value co-creation concept in complex environments with multiple actors. More specifically they allowed: operationalizing the value co-creation concept by identifying its factors and outcomes, understanding how value co-creation factors and outcomes are interconnected, and understanding of how value co-creation for each actor depends on his/her own actions and the actions of other actors, in a complex set of interactions and interdependencies.

The findings have implications for service managers seeking to understand how actors participating in the network integrate resources and interact to co-create value. The study highlights the need for designing and managing services to co-create value, not only by enabling dyadic interactions between the customer and the service provider, but also by supporting and enabling value co-creation interactions among different actors in the network.

This study responds to the need for empirical research on value co-creation in many-to-many contexts and for operationalizing the value co-creation concept.

Services comprise of socio-technical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an underexplored and “invisible” infrastructure. Considering the growth in technological investment in recent years, this research sets out to model the impact of IT-enabled innovation on a service network. In response to the growing importance placed on understanding these complexities, the field of “service science” has emerged to guide the effective design, implementation, and management of service systems. The purpose of this paper is to investigate the impact of introducing an IT-enabled innovation in a public service network.

This is achieved through a case study of an Exam Administration Service Department (EASD) where an electronic grading system was introduced to improve the EASD grading process. Data are analysed using both actor-network theory (ANT) as a theoretical lens and social network analysis (SNA) for empirical purposes to visualise the impact of IT-enabled innovation on a service environment.

The research described in this paper makes a useful contribution to the service science and IT innovation community both in terms of its topic (public service networks) and in terms of its theoretical framework and application methods (ANT and SNA).

This paper demonstrates how we can investigate the impact of IT-enabled innovation within a service network. Most notably, the application of SNA enables us to visualise the impact of technology and gain insights on the socio-technical dynamics associated with introducing service innovations.