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Article
Publication date: 1 February 2002

Making modernisation work: New narratives, change strategies and people management in the public sector

Su Maddock

Although politicians are desperate for innovation, few are brave enough to talk about how difficult it is to shift people away from predictable patterns of behaving and…

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Abstract

Although politicians are desperate for innovation, few are brave enough to talk about how difficult it is to shift people away from predictable patterns of behaving and from conforming cultures. There is a tendency in national government to think radical and act conservative. The Labour government, in its modernisation policies, appears to be genuine in its desire for social inclusion and real change, but the thinking about how to persuade people to engage with this process is ill thought out. The conventional modes of delivering legislation, programmes and partnerships too often ignore the need to involve staff and communities. Modernisation and change are dependent on new forms of people‐management. The report draws on MBS Change Centre audit and consultancy within local partnerships including the Health Action Zones and on research funded by the ESRC Management Innovation Programme. Concludes that the improvement process will only succeed if government’s incentives and managerial frameworks sustain people‐relationships in communities and in public sector organisations. Concludes also that there is a lack of leadership and “know‐how” in the public sector about how to achieve transformation and that policy makers need to focus on managing the transformation process.

Details

International Journal of Public Sector Management, vol. 15 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/09513550210414578
ISSN: 0951-3558

Keywords

  • Organizational change
  • Change management
  • Central government
  • Public sector

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Article
Publication date: 17 November 2010

The modernisation of mental health day services: participatory action research exploring social networking

Wendy Bryant, Geraldine Vacher, Peter Beresford and Elizabeth McKay

The modernisation of mental health day services has been shaped by concerns about the social exclusion of people with enduring mental health problems. Initiatives have…

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Abstract

The modernisation of mental health day services has been shaped by concerns about the social exclusion of people with enduring mental health problems. Initiatives have emphasised the use of mainstream facilities and an individualised approach. In contrast, service users have sought to safeguard opportunities for peer support in safe places. This participatory action research brought together service users, staff and others involved, to explore how these different views could be transformed into modernised services. The research took place in an outer London borough from 2003‐2007, using varied methods to explore social networking, including a visual method, action research groups and individual interviews. The research was designed and adapted to enable the involvement of people with different capacities and interests. Each stage generated findings for local modernisation, pointing to the importance of a safe space, service user knowledge of social and recreational activities and how self‐help groups develop and thrive. The final reconfiguration of local services reflected these research outcomes. Credible and useful outcomes can be achieved from collaborative research, allowing time and creating opportunities to shape interpretations of policy. Emerging initiatives are more likely to reflect service user perspectives and receive their support.

Details

Mental Health Review Journal, vol. 15 no. 3
Type: Research Article
DOI: https://doi.org/10.5042/mhrj.2010.0655
ISSN: 1361-9322

Keywords

  • Mental health day services
  • Social networking
  • Social inclusion

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Article
Publication date: 18 August 2010

Is day service modernisation such a daunting prospect?

Peter Swan

This article describes the results of a survey of adult mental health day service staff that explored their views and experiences of day service modernisation. While…

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Abstract

This article describes the results of a survey of adult mental health day service staff that explored their views and experiences of day service modernisation. While respondents acknowledged the positive aspects of service modernisation, they also believed that some people might find these changes harder to accept than others. Even though it can be a daunting prospect for some, based on the testimonies of the staff interviewed, the rewards associated with service modernisation outweigh the initial discomfort.

Details

Mental Health and Social Inclusion, vol. 14 no. 3
Type: Research Article
DOI: https://doi.org/10.5042/mhsi.2010.0439
ISSN: 2042-8308

Keywords

  • Day services
  • Modernisation
  • Mental health services

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Article
Publication date: 10 August 2009

The National Day Services Modernisation Network

Ben Taylor

The National Day Services Modernisation Network was launched in January 2009 and is a collaboration between the Inclusion Institute (taking on the role previously held by…

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Abstract

The National Day Services Modernisation Network was launched in January 2009 and is a collaboration between the Inclusion Institute (taking on the role previously held by the National Social Inclusion Programme), Mind, Rethink and Richmond Fellowship. The Network came about in recognition that many of those involved in modernising mental health day services were struggling with the same issues, often in isolation, and that there was a need for a forum to discuss and develop approaches to these issues.

Details

A Life in the Day, vol. 13 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/13666282200900029
ISSN: 1366-6282

Keywords

  • National Day Services Modernisation Network
  • Commissioning
  • Service users
  • Mental health

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Article
Publication date: 29 October 2009

Reluctant conscripts? Service users' experiences of vocational service modernisation

Helen Bird, Ursula Huxley and Chris Ring

Helen Bird and colleagues report on a small‐scale research project completed in west Yorkshire that examined the effects of the closure of a traditional sheltered workshop…

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Abstract

Helen Bird and colleagues report on a small‐scale research project completed in west Yorkshire that examined the effects of the closure of a traditional sheltered workshop on those who attended. The closure was contentious, and the report questions the centrality accorded to ‘social exclusion’ as a central feature of current policy and practice. They argue for a more nuanced approach, which reflects both service users' actual preferences and current social realities.

Details

A Life in the Day, vol. 13 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/13666282200900040
ISSN: 1366-6282

Keywords

  • Mental health
  • Service modernisation
  • Employment
  • Sheltered employment
  • Day services

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Article
Publication date: 30 August 2010

Provider perspectives on mental health day service modernization

Peter Swan

A postal survey and semi‐structured interviews were under taken with mental health day centre staff in two regions of England, investigating whether criticisms levelled at…

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Abstract

A postal survey and semi‐structured interviews were under taken with mental health day centre staff in two regions of England, investigating whether criticisms levelled at buildings‐based day services are justifiable. The majority of respondents agreed with recommendations outlined in From Segregation to Inclusion (National Institute for Mental Health in England/Care Services Improvement Par tnership, 2006), believing that mental health services should ideally be based in community locations. Respondents believed that this would help to challenge stigma, facilitate community integration, and provide service users with more oppor tunities. However, concerns were expressed as to the availability of mainstream facilities and whether this approach would be suitable for all service users. Suggestions on how day services could be improved included having access to reliable sources of funding, relaxing access criteria, and having greater service user involvement.

Details

Journal of Public Mental Health, vol. 9 no. 3
Type: Research Article
DOI: https://doi.org/10.5042/jpmh.2010.0462
ISSN: 1746-5729

Keywords

  • Mental health
  • Social inclusion
  • Service modernisation
  • Day centres
  • Day services

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Article
Publication date: 9 January 2017

The history of the modernisation construct: Tracing the contribution of business and economic historians

Chad S. Seifried and Milorad M. Novicevic

This paper aims to trace and/or historicise modernisation as a conceptual framework from the antecedents to present times. It also highlights the recent and past attention…

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Abstract

Purpose

This paper aims to trace and/or historicise modernisation as a conceptual framework from the antecedents to present times. It also highlights the recent and past attention provided to modernisation by business and economic history scholars to recognise their contribution.

Design/methodology/approach

This paper is a literature review which offers a sample of debate from foundational scholars regarding the concept of modernisation emanating from sociologists, historians and business scholars. To present an analysis of the recent activity from business scholars on modernisation from highly recognizable journals and draw conclusions about the conceptual framework regarding its future as a framing device, the authors used search functions in the Business Source Complete database and specific journal search engines.

Findings

A keyword search of modernisation produced 45 published articles from 2000 to 2016 in business-related history and Financial Times top 50 journals. The foremost recognizable aspect of modernisation, as a construct presented here, demonstrates the concept that aims to illustrate a basic and/or universal pattern of the social processes that primarily affect development (e.g. cultural, economic, organisational, ecological, technological, etc.). Moreover, the authors demonstrate that economic and business scholars helped identify and explain different types of modernisation, reinforce or connect specific characteristics to modernisation, develop modernisation as an index capable of measurement and provide evidence of modernisation as a rhetorical strategy.

Originality/value

Little to no previous studies on modernisation emphasised on the contribution of business and economic historians; instead, they focused on the contributions of sociologists and social historians. Business and management historians served as an important voice in the development of modernisation as a conceptual frame. They highlighted the opportunities that are available to position modernisation as a useful tool to predict the future of traditional and advanced organisations.

Details

Journal of Management History, vol. 23 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JMH-08-2016-0048
ISSN: 1751-1348

Keywords

  • Business history
  • Sociology
  • Modernisation

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Article
Publication date: 13 May 2010

Modernising day services in Birmingham ‐ taking service users with us

Jane Thakoordin, Rosina and Elaine

This article is an account of day service modernisation in Birmingham, describing how a range of innovative approaches to consultation with service users played a key role…

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Abstract

This article is an account of day service modernisation in Birmingham, describing how a range of innovative approaches to consultation with service users played a key role in reshaping day services in the city.

Details

Mental Health and Social Inclusion, vol. 14 no. 2
Type: Research Article
DOI: https://doi.org/10.5042/mhsi.2010.0238
ISSN: 2042-8308

Keywords

  • Modernisation
  • Day services
  • Service user participation
  • Consultation

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Article
Publication date: 1 November 2008

Don't leave people behind

Peter Bates

The modernisation of day services presents many challenges. One key challenge is not to abandon the people that these have traditionally supported. Peter Bates from the…

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Abstract

The modernisation of day services presents many challenges. One key challenge is not to abandon the people that these have traditionally supported. Peter Bates from the National Development Team makes a plea for a modernisation process that clearly recognises the needs of this important group.

Details

A Life in the Day, vol. 12 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/13666282200800035
ISSN: 1366-6282

Keywords

  • Long term users
  • Day services
  • Modernisation
  • Abandonment

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Article
Publication date: 1 May 2006

Target delivery, service modernisation and system reform: Reinventing planning in the English National Health Service

Mike Coupe

Aims to focus on the imperative to achieve national activity and performance targets in secondary care as set out in the NHS Plan.

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Abstract

Purpose

Aims to focus on the imperative to achieve national activity and performance targets in secondary care as set out in the NHS Plan.

Design/methodology/approach

The paper is in the form of “notes from the front line” that are based on the experience of the Royal Cornwall Hospitals NHS Trust (RCHT).

Findings

These include that planning needs to be understood as the means by which the NHS manages its future; that planning needs to become more technically and methodologically sophisticated; that planning is a process rather than a description of an organisational function; and that the NHS will only resolve the shortage of planning competencies once planning is seen as a management disciple.

Originality/value

On the basis of the feedback received from drafts of this paper, it is suggested that the conclusions drawn are generally applicable across the English health service.

Details

Journal of Health Organization and Management, vol. 20 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/14777260610662771
ISSN: 1477-7266

Keywords

  • National Health Trusts
  • General management
  • Business planning
  • United Kingdom

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