Search results

1 – 10 of over 31000
To view the access options for this content please click here
Article
Publication date: 28 February 2006

Varinder M. Sharma, Vincent P. Taiani and Arif A. Sariteke

The impact of e‐business on export management companies (EMCs) has been debated for some time and several reasons for their survival have been forwarded. Based upon the…

Abstract

The impact of e‐business on export management companies (EMCs) has been debated for some time and several reasons for their survival have been forwarded. Based upon the resource‐based perspective of the firm, this study provides a far more fundamental reason for the survival of the well‐established EMCs‐their market‐based assets. Furthermore, this study analyzes the impact of e‐business proliferation on the well‐established EMCs transaction creating and physical fulfillment exporting services and their efficiency and effectiveness.

Details

International Journal of Commerce and Management, vol. 16 no. 1
Type: Research Article
ISSN: 1056-9219

Keywords

To view the access options for this content please click here
Article
Publication date: 17 August 2015

Scott E. Sampson and R. Bruce Money

Much has been written about the manifestations and managerial implications of customer co-production in service offerings. However, there have been relatively few…

Abstract

Purpose

Much has been written about the manifestations and managerial implications of customer co-production in service offerings. However, there have been relatively few references to issues of co-production in international service environments. Co-production is very relevant in international environments because of the requirements for interaction between producers and consumers, which interaction spans international borders and national cultures. The purpose of this paper is to apply an established theory of co-production, the Unified Service Theory (UST), to the international service context. This provides the authors with structured models for conceptualizing the co-productive nature of international service offerings and assessing-related managerial implications.

Design/methodology/approach

The UST provides a model of co-productive service delivery. Extending that model, the authors develop a taxonomy of international service based on the “four modes of service supply” provided in the General Agreement on Trade and Services instituted by the World Trade Organization (WTO). Then, using data from the WTO and World Bank, the authors propose and test six hypotheses for predicting service exporting focus corresponding to the co-production taxonomy.

Findings

Based on the analysis of empirical data, the authors find more service exporting focus in small, growing, high-wage economies that have a significant service base and focus in merchandise exporting. The strength of these effects differs for different modes of service supply.

Research limitations/implications

The authors also discuss cultural issues of international service, but the empirical analysis of culture effects is thus far inconclusive. Also, the analysis is limited to modeling and studying dyadic relationships, i.e., service providers in one country involved in an interchange with customers in another country. A natural extension would be to consider triads and more complex networks of co-productive service offerings.

Practical implications

This research shows how managerial implication of the UST can be extended to international service contexts. The authors review managerial implications pertaining to meeting variable demand, describing service characteristics, and pricing.

Originality/value

Co-production research is well-established in service management literature. This paper extends that research to international contexts by describing the WTO taxonomy in terms of the UST. This allows the authors to apply various insights of co-production to international service offerings.

Details

Journal of Service Management, vol. 26 no. 4
Type: Research Article
ISSN: 1757-5818

Keywords

To view the access options for this content please click here
Article
Publication date: 1 October 2005

Vinh Q. La, Paul G. Patterson and Chris W. Styles

To highlight the relative importance of service‐specific export performance drivers that help successful exporting.

Abstract

Purpose

To highlight the relative importance of service‐specific export performance drivers that help successful exporting.

Design/methodology/approach

A gap between the antecedents of manufacturing and service firms was identified via an extensive review on the export performance as well as services literature. Taking the resource‐based view and the contingency approach, a series of research propositions relating to the determinants of export performance among service firms are developed.

Findings

This paper suggests that traditional export performance models, developed for and tested with manufacturing firms, cannot be assumed to apply equally well in service settings. Further, service specific export theory needs to adopt a contingency approach which in turn provides insightful and value‐added research for academics and practitioners in the services exporting sector.

Originality value

The paper provides recognition of the relative importance of the different export performance and value drivers; value propositions can be more effectively designed in order to gain competitive advantage.

Details

Journal of Services Marketing, vol. 19 no. 6
Type: Research Article
ISSN: 0887-6045

Keywords

To view the access options for this content please click here
Article
Publication date: 1 June 1998

D. Steven White, David A. Griffith, John K. Ryans and Jr

Increases in the international marketing of services have created a need to better understand the determinants of service export performance measures. While numerous…

Abstract

Increases in the international marketing of services have created a need to better understand the determinants of service export performance measures. While numerous studies suggest using either the ratio of a firm′s foreign sales over its total sales, number of markets, perceptions of export profitability, or management′s satisfaction with export performance as surrogate indicators of export performance, these measures are based upon the fundamentals of manufacturing industries. To better equip service managers with appropriate evaluative tools, this study analyzes the alternative methods of measuring export performance within the context of the services industry, Results of a survey of US‐based, international business‐to‐business service firm indicate that each measure captures different components of overall export performance. This research identifies the key input variables of each export performance measure to help international managers of service firms select the export performance measure that is most appropriate for them to use in determining whether or not they are achieving their goals.

Details

International Marketing Review, vol. 15 no. 3
Type: Research Article
ISSN: 0265-1335

Keywords

To view the access options for this content please click here
Article
Publication date: 1 August 1998

Kathryn Frazer Winsted and Paul G. Patterson

Services represent the fastest growing portion of the world economy, yet they are still vastly under‐represented in the export packages of most countries. Services present…

Abstract

Services represent the fastest growing portion of the world economy, yet they are still vastly under‐represented in the export packages of most countries. Services present unique challenges that make exporting potentially more difficult and riskier than for goods industries, yet they also offer huge untapped potential with very little research done in this area. This study develops hypotheses regarding the exporting decisions of services companies using qualitative interviews and the exporting literature. These are then tested through a survey of nearly 700 consulting engineering firms. Nearly 90 per cent of the exporting firms in the sample are happy with the performance of their exporting programs, yet nearly three‐quarters of the firms are not exporting. Overcoming limitations in know‐how and resources, developing positive attitudes about exporting, recognizing foreign opportunities and fostering management commitment to exporting are found to be the most important determinants of exporting behavior for professional services firms.

Details

Journal of Services Marketing, vol. 12 no. 4
Type: Research Article
ISSN: 0887-6045

Keywords

To view the access options for this content please click here
Article
Publication date: 5 November 2018

Soledad Etchebarne and Isabel Torres Zapata

The purpose of this paper is to describe and explain the export behaviour (EB) developed by the Chilean service sector exporter firms using longitudinal data, to…

Abstract

Purpose

The purpose of this paper is to describe and explain the export behaviour (EB) developed by the Chilean service sector exporter firms using longitudinal data, to contribute to the scarce literature in this field in emerging markets.

Design/methodology/approach

Chilean service sector exporter firms are studied through a longitudinal analysis (2006 to 2015) comparing EB (continual/discontinual exporters) with respect to market diversification (MD). Considering a quantitative hypothesis test, based on a t-test, comparing these two groups of firms, using STATA software.

Findings

According to this research, scarce MD promotes a discontinual export development process in Chilean service sector exporter firms.

Practical implications

It is important to define public policies focussed on maintaining exportation over time and also to support these firms in diversifying their markets.

Originality/value

This paper shows a means of analysis, using longitudinal data, to compare large groups of firms, describing the causes of the discontinual export development process. At the same time, it enhances the literature on service sector exporters.

Objetivo

El propósito de este trabajo es describir y explicar la conducta exportadora desarrollada por las empresas chilenas exportadoras del sector de servicios utilizando datos longitudinales, para contrinuir a la escasa literature en este campo, respecto de países en vías de desarrollo.

Metodología

Las empresas chilenas exportadoras del sector de servicios son analizadas a través de un estudio longitudinal entre los años 2006 y 2015, comparando la conducta exportadora (Exportadores continuos y exportadores discontinuos) respecto de su diversificación de mercados. Considerando un test de hipótesis cuantitativo, basado en T-test, comparando estos conjuntos de empresas hemos utilizando el software STATA.

Resultados

De acuerdo a esta investigación, una escasa diversificación de mercados promueve la exportación discontinua entre las empresas chilenas exportadoras del sector de servicios.

Implicaciones prácticas

Es importante definir políticas públicas enfocadas en mantener la exportación a través del tiempo y también apoyar la diversificación de sus mercados en las empresas chilenas exportadoras del sector de servicios.

Originalidad/valor

Este trabajo muestra un medio de análisis, utilizando datos longitudinales, para compara grupos grandes de empresas, describiendo las causas del desarrollo del proceso de de exportación discontinua. Al mismo tiempo que mejora la literatura acerca del sector exportador de servicios.

To view the access options for this content please click here
Article
Publication date: 12 April 2013

Barry Eichengreen and Poonam Gupta

This paper aims to survey India's experience with exporting services. The authors seek to show that the country's experience is unique in that modern tradable services are…

Abstract

Purpose

This paper aims to survey India's experience with exporting services. The authors seek to show that the country's experience is unique in that modern tradable services are a significantly larger share of GDP than in other countries at comparable levels of economic development. This has not always been the case, however; India's out‐performance is limited to recent years. Policy initiatives, from trade reform to liberalization of domestic industrial and service sectors, were important for jump‐starting the process.

Design/methodology/approach

This paper reviews the literature and evidence. It takes a close look at the Indian service sector and specifically information‐technology‐related (IT) services, seeking to situate the growth in service exports from India in its comparative context. The authors document the role that exports of services have played in the performance of the Indian economy in recent years. They seek to pinpoint the “take‐off” in Indian services output and establish the extent to which the country's success in exporting services is exceptional from an international point of view. And they discuss the extent to which India's performance as an exporter of services has been shaped by policies liberalizing the service sector itself and by liberalization of the manufacturing sector.

Findings

Panel and country‐specific regressions for a cross section of countries point to the importance of a range of additional factors: overall economic development, communications infrastructure, access to foreign technology, and spillovers between the merchandise and service exports. Importantly, however, these factors, jointly or individually, do not wipe out the significance of a dummy variable for India. India, evidently, is a significant outlier as an exporter of services, and even more so as the period proceeds.

Originality/value

The paper discusses the country's major policy initiatives, such as trade reforms and liberalization of domestic industrial and service sectors, and their importance for jump‐starting the process of services growth and its exports. Regression results show that, in addition to these policies, other factors such as overall economic development, communications infrastructure, access to foreign technology, and spillovers between the merchandise and service exports were important as well.

Details

Indian Growth and Development Review, vol. 6 no. 1
Type: Research Article
ISSN: 1753-8254

Keywords

To view the access options for this content please click here
Article
Publication date: 1 October 1998

Doren D. Chadee and Jan Mattsson

Research on export behaviour and the determinants of export performance of manufacturing firms abounds in the literature. By contrast relatively little research has been…

Abstract

Research on export behaviour and the determinants of export performance of manufacturing firms abounds in the literature. By contrast relatively little research has been undertaken that focuses on service exporters despite the growing importance of service exports in most advanced industrialised countries. This paper compares the export behaviour and performance of service firms to those of manufacturing firms. The study is based on a survey of 155 small and medium size exporters from New Zealand. The results suggest that service exporters are distinctively unique in many respects and exhibit export behaviours that are different from exporters of merchandise. Generally, service firms have greater flexibility to adapt their products to the specific requirements of their customers, use direct export channels more often and are also more proactive than merchandise firms in the establishment of future export strategies. Overall, the size and commitment of service exporters have the greatest influence on their performance.

Details

European Journal of Marketing, vol. 32 no. 9/10
Type: Research Article
ISSN: 0309-0566

Keywords

Content available
Article
Publication date: 30 April 2020

Manzoor Hassan Malik and Nirmala Velan

The aims of the paper are to investigate IT software and service export function for India. First, cointegration tests have been used to investigate the long-run…

Abstract

Purpose

The aims of the paper are to investigate IT software and service export function for India. First, cointegration tests have been used to investigate the long-run equilibrium relationship of the given variables. Second, long-run coefficients and associated error correction mechanism are estimated.

Design/methodology/approach

Annual time series data on IT software and service exports, human capital, exchange rate, investment in IT, external demand and openness index have been used for the present study during the period 1980–2017. The data are collected from the National Association of Software and Service Companies (NASSCOM), Planning Commission of India, University Grants Commission (UGC) of India, real effective exchange rate (REER) database and World Bank development indicators. Auto regressive distributed lag (ARDL) model is used to analyze both short-run and long-run dynamic behaviour of economic variables with appropriate asymptotic inferences.

Findings

Results of the analysis show the stable long-run equilibrium relationship among the given variables. It is found that external demand, exchange rate, human capital and openness index have a substantial long-run impact on the IT software and service exports. We also found that the coefficient of error correction term is negative and significant at 1% of the level of significance, which confirms the existence of stable long-run relationship which means adjustment will take place when there is a short-run deviation to its long-run equilibrium after a shock.

Research limitations/implications

There may be other determinants of software and service exports apart from those considered by the present study. Due to the non-availability of data, the study considers only important determinants that determine the software and service exports in India. The IT exports are an emerging and dynamic field of economic activity and the rate of change is so rapid that the relevance of individual factors may change over time. The study period is also limited to available data.

Practical implications

The paper has implications for achieving sustainability in IT software and service exports growth. It is recommended that policies directed at improving the performance of IT software and service exports should largely consider the long-run behaviour of these variables.

Originality/value

This paper focuses on originality in the analysis of the relationship among the given variables including IT software and service exports, human capital, exchange rate, investment in IT, external demand and openness index in India. All the work has been done in original by the authors, and the work used has been acknowledged properly.

Details

International Trade, Politics and Development, vol. 4 no. 1
Type: Research Article
ISSN: 2586-3932

Keywords

Content available
Article
Publication date: 15 July 2019

Manzoor Hassan Malik and Nirmala Velan

The purpose of this paper is to investigate both long-run and short-run dynamics among the software and services export, investment in information technology (IT) and GDP…

Abstract

Purpose

The purpose of this paper is to investigate both long-run and short-run dynamics among the software and services export, investment in information technology (IT) and GDP in India and to investigate the direction of the relationship among the given three macro-economic variables.

Design/methodology/approach

The time series data have been taken to investigate the long-run relationship exists among the variables. Annual data were collected from the NASSCOM Annual Reports, Planning Commission of India and Reserve Bank of India during the period 1980–2016. Cointegration and vector error correction model have been used for analyzing the causal relationship among investment in IT, software exports and GDP in India.

Findings

Cointegration results confirm that software and services export, investment in IT and GDP are cointegrated, implying that there exists the long-run equilibrium relationship among the given three macro-economic variables. Similarly, vector error correction mechanism Granger causality results hold that there is uni-directional long-run causality running from software and services export and investment in IT to GDP, implying that software and services export is an important determinant of economic growth in India.

Research limitations/implications

The limitations of the paper are generalization of the results and proxy variable for IT investments.

Practical implications

The paper has implications for the expansion of market concentration, diversification of software and service exports, and investments in R&D for increasing competitiveness of the industry in the global market.

Originality/value

This paper focuses on originality in the analysis of the relationship among the given variables software exports, investment in the IT sector and GDP in India. All the work has been done in original by the authors and the work used have been acknowledged properly.

Details

International Trade, Politics and Development, vol. 3 no. 2
Type: Research Article
ISSN: 2586-3932

Keywords

1 – 10 of over 31000