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Article
Publication date: 6 October 2020

Elisabetta Garagiola, Alessandro Creazza and Emanuele Porazzi

Due to the evolution of the health-care scenario and the growing role of the primary care setting, the distribution processes of health technologies will be more and more…

Abstract

Purpose

Due to the evolution of the health-care scenario and the growing role of the primary care setting, the distribution processes of health technologies will be more and more in demand in the near future. This paper aims to investigate this theme, analyzing the performance, strengths and weaknesses of the current distribution practices, with the ultimate overarching aim to improve the provision of the primary care services.

Design/methodology/approach

The research framework is twofold. First, a tool to monitor the economic/quantitative performance of the distribution models was designed; second, the tool was applied to measure the performance of distribution models of absorbent devices for incontinence adopted by Local Health Authorities (LHA) in Lombardy Region (Italy). Quantitative data were collected by LHAs (from 2012 to 2016) and compared through data-benchmarking. Qualitative data from interviews and focus groups complemented the outcomes.

Findings

Two main distribution models were investigated: distribution through pharmacies and home delivery. Results show that there is no winning/preferable model in terms of economic/quantitative performance and service quality level, but a counterbalanced combination of strengths and weaknesses exists. Moving from the highlighted weaknesses and building on the strengths, an alternate distribution model is proposed for testing.

Originality/value

The present study approaches the theme of primary care services with a holistic approach, filling a literature gap. It also provides practitioners with a tool of performance analysis and management and real data, applicable also in international contexts. The collected real-world data also gives insights on the area of the quality of care, with particular reference to the patientsā€™ experience. As a lesson learned, policymakers and the National Healthcare Service should re-think their current distribution models/practices in the light of the highlighted criticisms and opportunities for improvement.

Details

Measuring Business Excellence, vol. 25 no. 4
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 May 1980

David Ray, John Gattorna and Mike Allen

Preface The functions of business divide into several areas and the general focus of this book is on one of the most important although least understood of theseā€…

Abstract

Preface The functions of business divide into several areas and the general focus of this book is on one of the most important although least understood of theseā€”DISTRIBUTION. The particular focus is on reviewing current practice in distribution costing and on attempting to push the frontiers back a little by suggesting some new approaches to overcome previously defined shortcomings.

Details

International Journal of Physical Distribution & Materials Management, vol. 10 no. 5/6
Type: Research Article
ISSN: 0269-8218

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Article
Publication date: 1 February 1991

John Gattorna, Abby Day and John Hargreaves

Key components of the logistics mix are described in an effort tocreate an understanding of the total logistics concept. Chapters includean introduction to logistics; the…

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4569

Abstract

Key components of the logistics mix are described in an effort to create an understanding of the total logistics concept. Chapters include an introduction to logistics; the strategic role of logistics, customer service levels, channel relationships, facilities location, transport, inventory management, materials handling, interface with production, purchasing and materials management, estimating demand, order processing, systems performance, leadership and team building, business resource management.

Details

Logistics Information Management, vol. 4 no. 2
Type: Research Article
ISSN: 0957-6053

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Article
Publication date: 1 February 1990

Gordon Wills, Sherril H. Kennedy, John Cheese and Angela Rushton

To achieve a full understanding of the role ofmarketing from plan to profit requires a knowledgeof the basic building blocks. This textbookintroduces the key concepts in…

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11631

Abstract

To achieve a full understanding of the role of marketing from plan to profit requires a knowledge of the basic building blocks. This textbook introduces the key concepts in the art or science of marketing to practising managers. Understanding your customers and consumers, the 4 Ps (Product, Place, Price and Promotion) provides the basic tools for effective marketing. Deploying your resources and informing your managerial decision making is dealt with in Unit VII introducing marketing intelligence, competition, budgeting and organisational issues. The logical conclusion of this effort is achieving sales and the particular techniques involved are explored in the final section.

Details

Management Decision, vol. 28 no. 2
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 February 1988

The question of whether the company should itself undertake all of the many activities involved in the distribution function is of extreme importance. It is always open to…

Abstract

The question of whether the company should itself undertake all of the many activities involved in the distribution function is of extreme importance. It is always open to a company to subcontract all or part of its distribution activities to specialist distribution service companies. Clearly this is a question akin to a makeā€orā€buy decision and therefore all the relevant factors concerning costs and benefits must first be brought into focus. For example is the loss of control over some of the vital elements of customer service worth the cost savings that might be achieved? Or conversely, can we improve the company's financial performance by disinvesting in our own distribution capability and make use of the shared economies of a distribution service company?

Details

International Journal of Physical Distribution & Materials Management, vol. 18 no. 2/3
Type: Research Article
ISSN: 0269-8218

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Article
Publication date: 1 July 1989

John Fernie

Distribution has been a major element of retailersā€² marketingstrategy in recent years as companies strive to control costs but at thesame time seek competitive advantage…

Abstract

Distribution has been a major element of retailersā€² marketing strategy in recent years as companies strive to control costs but at the same time seek competitive advantage through improving service to stores and gaining greater control of stock in the supply chain. In an interview survey of distribution directors from major multiple groups, all companies were reviewing their distribution strategy and many had made major changes to their distribution system. Centralisation of stock in strategically located RDCs and the use of third party contractors were main features of retail companiesā€² strategy. Contractors were much more aggressive in marketing their services to retailers than hitherto. This is partly related to the competitive and turbulent nature of the industry. In a survey of marketing directors/managers of distribution companies, it was clear that firms were trying to raise their profile in the market as they ā€œwent publicā€ and/or because they were moving into new industry sectors away from their ā€œcoreā€ specialist areas.

Details

International Journal of Physical Distribution & Materials Management, vol. 19 no. 7
Type: Research Article
ISSN: 0269-8218

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Article
Publication date: 1 March 1983

Frances Gaither Tucker

The term ā€œcustomer serviceā€ is used today in the field of logistics management to describe a host of different but critically interrelated activities. Some authors view…

Abstract

The term ā€œcustomer serviceā€ is used today in the field of logistics management to describe a host of different but critically interrelated activities. Some authors view customer service as all activities which bind a corporation and its customers together to further a sales relationship. Other authors view customer service as a package of measurable activities which provide utility to customers or optimum levels of service.

Details

International Journal of Physical Distribution & Materials Management, vol. 13 no. 3
Type: Research Article
ISSN: 0269-8218

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Article
Publication date: 1 January 1973

PHILIP B. SCHARY and BORIS W. BECKER

This monograph progresses from a consideration of definitional issues to the development of a conceptual model for marketingā€logistics interaction and finally to a…

Abstract

This monograph progresses from a consideration of definitional issues to the development of a conceptual model for marketingā€logistics interaction and finally to a discussion of the issues of implementation of the model within the context of marketing strategy. Thus, following an introduction, Part II begins with definition of the field and examines the position of physical distribution in relation to marketing. Part III discusses the relationship of physical distribution and macroā€marketing, and is thus concerned about the social, aggregative goals of logistics systems, including the costs of distribution. Part IV continues this argument, examining specifically the influence of physical distribution on channel structure. Part V then focuses on the assumptions underlying the customer service function, asking how physical distribution can influence final demand in the market place. Part VI presents a conceptual model of marketingā€logistics demand stimulation. The operational issues concerned with its implementation are shown in Part VII; and a summary of the relevant points is presented in Part VIII. The concern has been not with presenting either new computational models nor empirical data but with presenting a new perspective on the marketingā€logistics interface. There is a need to reduce the barriers between these fields and to present more useful ways for coā€operation.

Details

International Journal of Physical Distribution, vol. 3 no. 4
Type: Research Article
ISSN: 0020-7527

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Article
Publication date: 1 February 1989

Jay U. Sterling and Douglas M. Lambert

Although significant advances have been made in customer serviceresearch, a majority of this research has concentrated on defining andmeasuring the importance of customer…

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1253

Abstract

Although significant advances have been made in customer service research, a majority of this research has concentrated on defining and measuring the importance of customer service in isolation from the other components of the marketing mix. In order to achieve a competitive advantage from customer service, it is necessary to establish service levels as part of the firmā€²s overall marketing strategy. This monograph reviews the development of customer service; evaluates past customer service research; presents a methodology for integrating customer service and marketing strategy, and provides some suggestions for future research.

Details

International Journal of Physical Distribution & Materials Management, vol. 19 no. 2
Type: Research Article
ISSN: 0269-8218

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Article
Publication date: 1 July 1976

William Wagner

Noteworthy shifts in availability of raw materials, component parts and products have had a profound influence on customer service levels. Changes in these levels have…

Abstract

Noteworthy shifts in availability of raw materials, component parts and products have had a profound influence on customer service levels. Changes in these levels have dramatised the importance of and concern for effective management of customer service in distribution. As a result, adjustments in business procedure and organisational structure are necessary.

Details

International Journal of Physical Distribution, vol. 7 no. 3
Type: Research Article
ISSN: 0020-7527

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