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Article
Publication date: 14 September 2018

Duygu Turker and Y. Serkan Ozmen

The literature on corporate social responsibility (CSR) neglects the link between values and their ideological underpinnings. This paper aims to fill this void by…

Abstract

Purpose

The literature on corporate social responsibility (CSR) neglects the link between values and their ideological underpinnings. This paper aims to fill this void by grounding the managerial values towards CSR on an ideological ground by following the Schwartz’s (1994) value framework.

Design/methodology/approach

This paper provides a theoretical construct that builds the ideological stances of different managerial values towards CSR.

Findings

The study proposes that ideologically liberal managers might be involved in CSR based on their openness to change values, whereas their conservative counterparts are likely motivated by the conservative values such as security, conformity and tradition. On the other hand, egalitarian managers can engage in CSR based on their self-transcendence values, while non-egalitarian managers might involve in CSR based on their self-enhancement values as achievement and power.

Practical implications

The study can provide to all stakeholders a new perspective and a sound reference point to understand and monitor the socially responsible behaviours of managers.

Originality/value

The proposed bases of managerial values to CSR deepen the understanding on the antecedents of CSR. Based on the study, the future studies can configure out the role of diverse values on CSR in line with their ideological roots.

Details

Social Responsibility Journal, vol. 14 no. 3
Type: Research Article
ISSN: 1747-1117

Keywords

Article
Publication date: 16 November 2017

Y. Serkan Ozmen

Most business organisations try to create and maintain trustful relationships with their various stakeholders. Among all, sustaining a trustful relationship with employees…

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Abstract

Purpose

Most business organisations try to create and maintain trustful relationships with their various stakeholders. Among all, sustaining a trustful relationship with employees has been particularly important for organisations. However, due to the multidimensional structure and changing nature of concept across settings, it is difficult to identify what makes an organisation trustworthy for its employees. The purpose of this study is to analyse the concept of organisational trust and identify how employees actually define organisational trust.

Design/methodology/approach

In the study, a survey was conducted on a sample of 104 employees who were working in Turkey. Following a qualitative and quantitative approach, the data were analysed to categorise the definitions of respondents according to the theoretical framework.

Findings

The findings of study closely overlap with the relevant literature, but they also extend the scope of definition with including new factors such as reputation management, strategic management or ethics and values. According to results, the perceptions of employees on organisational trust vary depending on their individual and organisational characteristics.

Practical implications

The study reveals the context depending nature of organisational trust. Developing a wider sense by capturing its full meaning and reflecting the different expectations of employees can increase the trust in organisations.

Originality/value

Based on the detailed review of literature, the study identifies the major dimensions of organisational trust and then reveals the similarities and differences with the literature. The study provides a viable perspective on the concept to capture its meaning in different contexts.

Details

Journal of Global Responsibility, vol. 9 no. 1
Type: Research Article
ISSN: 2041-2568

Keywords

Article
Publication date: 12 July 2019

Y. Serkan Ozmen

The purpose of this paper is to analyze the impact of social and economic exchange relationships on organizational commitment in line with the mediation effect of…

Abstract

Purpose

The purpose of this paper is to analyze the impact of social and economic exchange relationships on organizational commitment in line with the mediation effect of organizational trust.

Design/methodology/approach

In order to test the hypotheses of the study, a survey was conducted on a sample of 213 employees who were working at manufacturing companies in Turkey.

Findings

The findings of the study reveal that both dimensions of the exchange relationship positively affect organizational commitment and these links are mediated by organizational trust.

Research limitations/implications

The study provides reliable scales to measure the social and economic exchange relationship between employees and employing organizations. Although the sample of the study was relatively small and drawn from a single country, the Cronbach’s α values of scales were obtained above the recommended threshold value.

Practical implications

Organizational leaders might adopt an exchange perspective to build a trustworthy relationship with their employees. Developing such a mindset is very important at an employment structure, which has become highly flexible and contingent during the last decades.

Originality/value

The study attempts to distinguish the twofold nature of the exchange relationship in organizations based on a theoretical model to reveal the impact of each dimension on organizational level outcomes in conjunction with the mediating role of trust. In doing so, the study contributes to the literature by incorporating social and economic exchange in a holistic view as well as defining each dimension in a broader sense by including some employee-related challenges of business organizations such as diversity, social responsibility, leadership, ethical culture and so on.

Details

Journal of Management Development, vol. 38 no. 6
Type: Research Article
ISSN: 0262-1711

Keywords

Article
Publication date: 18 February 2022

Burak Atasoy, Oğuz Türkay and Serkan Şengül

This research examines how chain hotels respond to the crisis in the context of situational crisis communication, focusing on the first emergence of the COVID-19 crisis…

Abstract

Purpose

This research examines how chain hotels respond to the crisis in the context of situational crisis communication, focusing on the first emergence of the COVID-19 crisis and the second period of the pandemic, during which the pandemic was relatively weak.

Design/methodology/approach

The data were obtained from the digital announcements shared by the world's 50 most valuable hotel chains. The announcements, declared in the two phases of March–April and July–September 2020, were analyzed. The data were collected through document analysis and transferred to the MAXQDA program for qualitative content analysis. Interviews were held with the managers of chain companies to compare and confirm the results obtained.

Findings

Chain hotels announced regulations on existing reservations, potential customers, intermediary businesses, suppliers and employees by focusing on maintaining business reputation in the first phase of the pandemic. The hotel units seem to be more open to referrals on emergency measures from chain centers in this phase. In the second stage, announcements to increase sales were shared. The content of the crisis communication is in line with the predictions advocated under the situational crisis communication theory. In addition, some applications that do not comply with the theory are also identified.

Research limitations/implications

The effects of the crisis communication on hotels were addressed; the responses of other stakeholders to the communication were not taken into account.

Practical implications

Successful response strategies must be considered when developing future crisis preparedness measures. Actors in the hospitality industry can adopt a situational crisis communication approach as an effective strategy to cope with the losses caused by a crisis and possibly speed recovery. Hotels can turn the crisis into an opportunity with the strategies they put forward during the pandemic and gain stronger reputations after the pandemic.

Originality/value

This study contributes to both the crisis management literature and the literature on COVID-19 by exemplifying the crisis communication measures and strategies of chain hotels. Focusing on different sub-processes in the analysis of crisis communication, revealing the background about the production and transfer of the information shared during the crisis, and interpreting the content of the messages by considering the benefit of the stakeholders and benefits of the hotel reveals the originality of this study.

Details

Journal of Hospitality and Tourism Insights, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 21 June 2021

Serkan Yiğit and Nilüfer Şahin Perçin

The purpose of this study is to examine and understand the experiences of tourists in the Turkish coffee houses in Istanbul, Turkey.

Abstract

Purpose

The purpose of this study is to examine and understand the experiences of tourists in the Turkish coffee houses in Istanbul, Turkey.

Design/methodology/approach

In this study, a qualitative case study method was used to analyze tourists’ comments with user-generated content technique by analyzing tourists’ comments. The data used in the study was collected through TripAdvisor, which is considered one of the most famous websites with tourist reviews and comments, between 20 May and 10 June 2020 from tourists’ reviews (n:219).

Findings

The findings show that Turkish coffee house experiences are heterogeneous based on the dimensions of coffee characteristics, place, satisfaction, recommendation and revisit intention, value/price and value-added experience. Moreover, value-added experience includes some sub-themes such as a memorable experience, authentic experience and culture learning experience.

Originality/value

There are some studies on Turkish coffee and Turkish coffee culture in the literature, but there have been no empirical studies investigating the Turkish coffee house experiences of tourists. For this reason, this study aims to examine and understand the experiences of tourists in Turkish coffee houses. Therefore, it is believed that this study will fill the current gap in the literature on tourists’ experiences of Turkish coffee houses.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 15 no. 3
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 15 January 2021

Duygu Turker and Y. Serkan Ozmen

The present study attempts to analyze how social entrepreneurs (SEs) develop technological innovation in the face of diverse institutional logics, which are embedded in…

Abstract

Purpose

The present study attempts to analyze how social entrepreneurs (SEs) develop technological innovation in the face of diverse institutional logics, which are embedded in the National Systems of Innovation (NSI).

Design/methodology/approach

Based on the content analysis of Ashoka Fellows, the study compares SEs in developed and developing countries, which represent strong versus weak NSIs.

Findings

SEs selectively couple the elements of diverse institutional logics to ensure the resource inflow and legitimacy of their operations. However, SEs particularly at weak NSIs are also decoupling their profit and non-for-profit branches to address conflict among diverse logics. Moreover, the study finds that 12 out of 20 entrepreneurs who identify themselves as technologically innovative did not develop any new technological innovation.

Practical implications

The study shows that being technologically innovative depends on the acquisition of resources and the management of legitimacy challenges, SEs can diversify their innovations by creating more incremental, architectural and modular innovations to address competing demands among logics.

Social implications

The study reveals that SEs in weak NSIs interact with multiple institutional logics more frequently than their counterparts in strong NSIs. Although this context leads them to diversify their technological innovation, there is a need for improving the NSIs of SEs in developing countries to facilitate the continuity of resource inflow and ensure the legitimacy of their operations.

Originality/value

Integrating two complementary theoretical lenses, the study contributes to the literature by exploring the impact of the interaction between logics nested within a supra system and SEs’ ability to develop technological innovation.

Details

Social Enterprise Journal, vol. 17 no. 1
Type: Research Article
ISSN: 1750-8614

Keywords

Article
Publication date: 15 June 2021

Semiha İsmailoglu and Serkan Sipahi

Valuable historical monuments have important potential in the context of cultural tourism in cities. In addition, for the protection of these structures, in terms of…

Abstract

Purpose

Valuable historical monuments have important potential in the context of cultural tourism in cities. In addition, for the protection of these structures, in terms of ensuring social and cultural sustainability, it is also important to transfer these values to future generations.

Design/methodology/approach

The social and cultural sustainability of Erzurum Great Mosque is investigated by viewing the social and cultural sustainability of the mosque through the factors created by Chan and Lee and the criteria created by Stubbs.

Findings

As a result, the social and cultural sustainability of Erzurum Great Mosque is revealed, allowing us to propose what should be done to transfer the values of this structure, which has historical and cultural significance, and the culture it represents to future generations.

Originality/value

This study contributes to the literature as to evaluate a historical building, in terms of social–cultural sustainability.

Article
Publication date: 10 February 2021

Duygu Turker and Y. Serkan Ozmen

This study aims to analyze how corporate social responsibility (CSR) initiatives address sustainability challenges by focusing on the congruence between process and…

Abstract

Purpose

This study aims to analyze how corporate social responsibility (CSR) initiatives address sustainability challenges by focusing on the congruence between process and outcome variables of CSR.

Design/methodology/approach

Following a theory-driven model, a content analysis was conducted on 63 award-winning social responsibility projects.

Findings

The study reveals that the adoption of a proactive approach during environmental assessment, which manifests itself in a focus on emerging sustainability challenges with a deeper interest, affects the centrality of social responsibility initiative by increasing its learning and partnership potential and leads organizations to produce radical innovations.

Practical implications

The findings provide a valuable understanding for practitioners on organizing the decision making process of CSR initiatives in order to unlock its learning potentials.

Social implications

Radically innovative projects with their higher levels of proactivity, centrality and generalizability are better than incremental ones at transferring and integrating company resources and capabilities to address emergent sustainability challenges.

Originality/value

The impact of CSR on society and nature has been a neglected area of literature. To reduce this gap, this study analyzes how the configuration of process variables shapes the outcomes of socially responsible initiatives on sustainability. It also provides a new typology on the relevance of CSR initiatives to company mission/model that can show how CSR can unlock organizational learning and innovation potentials.

Details

European Journal of Innovation Management, vol. 25 no. 3
Type: Research Article
ISSN: 1460-1060

Keywords

Article
Publication date: 22 July 2020

Sultan Serkan Cakiroglu, António Caetano and Patrícia Costa

The purpose of this study is to explore the military team members’ (mid-senior multinational officers’) perceptions of shared leadership and analyze the facilitation of…

Abstract

Purpose

The purpose of this study is to explore the military team members’ (mid-senior multinational officers’) perceptions of shared leadership and analyze the facilitation of shared leadership in military teams.

Design/methodology/approach

The sample size was 20 interviewees that participants must hold leadership positions at the mid-senior management level and from NATO member countries. To analyze the data, the authors used Gioia’s thematic analysis methodology (Gioia et al., 2013) and manual coding rather than computer usage for the analysis, due to the small data pool and their proficiency in literature.

Findings

Complexity and the new information era force military organizations toward the change and that with shared leadership they can even change the organization’s culture. The final framework highlights five main dimensions that emerged from mid-multinational military officers’ experience: driving forces of change, triggers to shared leadership, specific cases shared leadership, operational team environment and operational team characteristics. Results of the study supported that driving forces of change comprised the primary factor affecting shared leadership in military project teams.

Practical implications

The Headquarter environment (strategic and operational planning) and planning were critical factors for the successful implementation and development of shared leadership in military project teams. Thus, military organizations could easily implement the shared leadership approach in the military research teams and planning teams.

Originality/value

The authors present a framework of leadership change context for military teams, which depicts how shared leadership could be implemented differently in military teams.

Details

Team Performance Management: An International Journal, vol. 26 no. 5/6
Type: Research Article
ISSN: 1352-7592

Keywords

Article
Publication date: 4 April 2019

Serkan Ayvaz and Salih Cemil Cetin

The purpose of this paper is to develop a model for autonomous cars to establish trusted parties by combining distributed ledgers and self-driving cars in the traffic to…

Abstract

Purpose

The purpose of this paper is to develop a model for autonomous cars to establish trusted parties by combining distributed ledgers and self-driving cars in the traffic to provide single version of the truth and thus build public trust.

Design/methodology/approach

The model, which the authors call Witness of Things, is based on keeping decision logs of autonomous vehicles in distributed ledgers through the use of vehicular networks and vehicle-to-vehicle/vehicle-to-infrastructure (or vice versa) communications. The model provides a single version of the truth and thus helps enable the autonomous vehicle industry, related organizations and governmental institutions to discover the true causes of road accidents and their consequences in investigations.

Findings

In this paper, the authors explored one of the potential effects of blockchain protocol on autonomous vehicles. The framework provides a solution for operating autonomous cars in an untrusted environment without needing a central authority. The model can also be generalized and applied to other intelligent unmanned systems.

Originality/value

This study proposes a blockchain protocol-based record-keeping model for autonomous cars to establish trusted parties in the traffic and protect single version of the truth.

Details

International Journal of Intelligent Unmanned Systems, vol. 7 no. 2
Type: Research Article
ISSN: 2049-6427

Keywords

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