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In “Coming across information serendipitously – Part 1: a process model” the authors identified common elements of researchers' experiences of “coming across information serendipitously”. These experiences involve a mix of unexpectedness and insight and lead to a valuable, unanticipated outcome. In this article, the authors aim to show how the elements of unexpectedness, insight and value form a framework for subjectively classifying whether a particular experience might be considered serendipitous and, if so, just how serendipitous.

The classification framework was constructed by analysing 46 experiences of coming across information serendipitously provided by 28 interdisciplinary researchers during critical incident interviews. “Serendipity stories” were written to summarise each experience and to facilitate their comparison. The common elements of unexpectedness, insight and value were identified in almost all the experiences.

The presence of different mixes of unexpectedness, insight and value in the interviewees' experiences define a multi‐dimensional conceptual space (which the authors call the “serendipity space”). In this space, different “strengths” of serendipity exist. The classification framework can be used to reason about whether an experience falls within the serendipity space and, if so, how “pure” or “dilute” it is.

The framework provides researchers from various disciplines with a structured means of reasoning about and classifying potentially serendipitous experiences.

A new approach to investigate serendipitous knowledge discovery (SKD) of health information is developed and tested to evaluate the information flow-serendipitous knowledge discovery (IF-SKD) model. The purpose of this paper is to determine the degree to which IF-SKD reflects physicians’ information behaviour in a clinical setting and explore how the information system, Spark, designed to support physicians’ SKD, meets its goals.

The proposed pre-experimental study design employs an adapted version of the McCay-Peet’s (2013) and McCay-Peet et al.’s (2015) serendipitous digital environment (SDE) questionnaire research tool to address the complexity associated with defining the way in which SKD is understood and applied in system design. To test the IF-SKD model, the new data analysis approach combining confirmatory factor analysis, data imputation and Monte Carlo simulations was developed.

The piloting of the proposed novel analysis approach demonstrated that small sample information behaviour survey data can be meaningfully examined using a confirmatory factor analysis technique.

This method allows to improve the reliability in measuring SKD and the generalisability of findings.

This paper makes an original contribution to developing and refining methods and tools of research into information-system-supported serendipitous discovery of information by health providers.

The purpose of this paper is to provide recommendations for making a conceptual shift from current document‐centric to data‐centric metadata. The importance of adjusting current library models such as Resource Description and Access (RDA) and Functional Requirements for Bibliographic Records (FRBR) to models based on Linked Data principles is discussed. In relation to technical formats, the paper suggests the need to leapfrog from machine readable cataloguing (MARC) to Resource Description Framework (RDF), without disrupting current library metadata operations.

This paper identified and reviewed relevant works on overarching topics that include standards‐based metadata, Web 2.0 and Linked Data. The review of these works is contextualised to inform the recommendations identified in this paper. Articles were retrieved from databases such as Emerald and D‐Lib Magazine. Books, electronic articles and relevant blog posts were also used to support the arguments put forward in this paper.

Contemporary library standards and models carried forward some of the constraints from the traditional card catalogue system. The resultant metadata are mainly attuned to human consumption rather than machine processing. In view of current user needs and technological development such as the interest in Linked Data, it is found important that current metadata models such as FRBR and RDA are re‐conceptualised.

This paper discusses the implications of re‐conceptualising current metadata models in light of Linked Data principles, with emphasis on metadata sharing, facilitation of serendipity, identification of Zeitgeist and emergent metadata, provision of faceted navigation, and enriching metadata with links.

Most of the literature on Linked Data for libraries focus on answering the “how to” questions of using RDF/XML and SPARQL technologies, however, this paper focuses mainly on answering “why” Linked Data questions, thus providing an underlying rationale for using Linked Data. The discussion on mixed‐metadata approaches, serendipity, Zeitgeist and emergent metadata is considered to provide an important rationale to the role of Linked Data for libraries.

Literature divides information behaviours into two forms: first, interacting information with a purpose in mind and second, encountering accidently in three environments including person to person, analogue and online environment. However, the unique information encountering and encountered information keeping behaviour of social sciences research students of Asian culture in an online environment remained unexplored. Therefore, the present study is designed to investigate the research information encountering and encountered information keeping behaviour of the students of social sciences in an online environment.

The quantitative approach and survey technique were used for the study. The research students were approached using a multi-stage total population sampling technique. In total, 233 returned questionnaires were entered and analysed in SPSS (version 22). Descriptive (frequencies and percentages) and inferential statistical techniques (t-tests, one-way ANOVA, effect sizes, correlations and regression) were applied to meet the objectives of the study.

The results of the study indicate that the respondents whether male or female, of MPhil or PhD, whichever frequency to use the Internet, often encounter research information. However, those who use the Internet for general browsing encounter more than those who purposively. This makes a change to the model of information encountering that the users encounter information while generally browsing and not only while actively working on foreground information searching. Moreover, the research students prefer to use simple tools on complex software based for keeping the encountered research information. The information if kept properly for use, may be useful in the course of research, ease its tasks and result in increasing the speed of research productivity.

The present study has theoretical and practical implications. Theoretically first, it fills the literature gap regarding research information encountering and its keeping and second, it came up with a proof that the researcher not only encounter research information while foreground information searching but while generally browsing also. Hence, information encountering model is equally applicable to research students who generally browse. Regarding practical implications, the study identifies that the research students prefer to keep using simple tools. Hence, information literacy instructors, either librarians or continuous education program designers are advised to incorporate instructional programs on the use of complex software-based tools for keeping information.

This is the first study in non-Western countries which investigated the research information encountering behaviour of social sciences MPhil and PhD students. The preferred tools to keep the encountered research information are first time identified in the literature.

Live streaming commerce enhances shopping experience and reduces uncertainty. However, with increasingly fierce competitions, it has become a challenging task for live streaming commerce platforms to retain existing customers. The purpose of this study to explore factors affecting customers’ stickiness intention toward live streaming commerce platforms.

A research model was developed by modifying e-commerce system success model (ES success model) based on the context of live streaming commerce and meanwhile integrating serendipity and flow into the model. Using the data collected from 380 customers who have live streaming shopping experience, the established model was empirically assessed by partial least squares based structural equation model.

The results show that vividness, real-time interaction and diagnosticity are antecedents of perceived value and customer satisfaction toward a live streaming commerce platform which in turn influence customers’ stickiness intention. Besides, as new factors introducing into the ES success model, serendipity and flow are two important motivators of satisfaction and stickiness.

This study establishes a well-organized framework to understand the mechanism regarding why customers stick with a live streaming commerce platform. It provides a socio-technical approach to analyze how the stickiness intention can be influenced.

Information science research has begun to broaden its traditional focus on information seeking to cover other modes of acquiring information. The purpose of this paper is to move forward on this trajectory and to present a framework for explicating how in addition to being sought, existing information are made useful and taken into use.

A conceptual enquiry draws on an empirical vignette based on an observation study of an archaeological teaching excavation. The conceptual perspective builds on Andersen’s genre approach and Huvila’s notion of situational appropriation.

This paper suggests that information becomes appropriable, and appropriated (i.e. taken into use), when informational and social genres intertwine with each other. This happens in a continuous process of (re)appropriation of information where existing information scaffolds new information and the on-going process of appropriation.

The approach is proposed as a potentially powerful conceptualisation for explicating information interactions when existing information is taken into use rather than sought that have received little attention in traditional models and theories of human information behaviour.

This paper provides selective findings from a broader research project on information behaviours in serious leisure. This paper focuses on the positive feelings of information seeking and sharing in this context, aiming to capture and contextualise the joy of information embedded in and inspired by leisure activities.

The required data were obtained using semi-structured interviews with 20 serious leisure participants from Wagga Wagga city in Australia, recruited via a maximum variation sampling technique. The data were fully transcribed and analysed based on a qualitative thematic analysis method.

The joy of information is embedded within a wide spectrum of information activities in serious leisure ranging from information seeking and browsing to information sharing and information creation. Among all these activities, information sharing with peers and a broader audience is the most joyful experience because it often generates social engagement, a sense of belonging and friendship. Moreover, serious leisure is a productive ground to transform hedonic wellness into eudaimonic well-being, while continuous information seeking and sharing play a significant role in achieving this goal.

Information system designers can use the findings to consider the emotional aspects of information seeking and sharing to improve the usability of their products. At the policy level, cultural policy writers and decision-makers can make more informed decisions to support serious leisure.

This study explores the joyful aspects of information behaviour in a unique context. Exploring the joy of information is an emerging topic in human information behaviour scholarship, and the existing knowledge on this issue is still limited. This paper can contribute to creating new knowledge in this emerging area.

Few researchers and even fewer practitioners would deny that serendipitous events play a central role in the growth process of firms. However, most international marketing models ignore the role of serendipity in the opportunity discovery process. The authors provide a nuanced view on international opportunities by developing the role of serendipitous opportunities in the foreign market entry process. The authors develop a model integrating the notions of serendipity, entrepreneurial logic, experiential knowledge and network knowledge redundancy. From the study’s model, the authors condense three sets of hypotheses on the relationships among experiential knowledge and entry strategy, network knowledge redundancy, entry strategy and serendipity.

The authors confront the study’s hypotheses with data collected on-site at 168 Swedish firms covering 234 opportunities, and to test the hypotheses, the authors ran ordinary least squares (OLS) regression tests in three steps.

The results of the study’s analysis reveal that experiential knowledge and network knowledge redundancy both lead to a logic based on rigid planning and systematic search, which in turn reduces the likelihood that serendipitous opportunities will be realized in the foreign market entry process.

This is the first study that develops a measure of opportunities that are the outcome of serendipitous events. In addition, the authors integrate network and learning theories and internationalization theory by establishing antecedents to, and outcomes of, the entry strategy.

The purpose of this paper is to explore the concept of serendipity and approaches to its study particularly in relation to information studies.

The origins of the term serendipity are described and its elaboration as an exploratory and explanatory concept in science and the social sciences are outlined. The distinction between serendipity and serendipity pattern is explained and theoretical and empirical studies of both serendipity and the serendipity patterns are explored. The relationship between information encountering is described. Empirical studies of serendipity using Citation Classics and other research approaches in information studies are described.

The discrepancy between occurrences of serendipity in studies using Citation Classics and reported serendipity in philosophy of science, research anecdotes, information encountering and information seeking by inter-disciplinary researchers is highlighted. A comparison between a process model of serendipity and serendipity as an emergent behavioural characteristic are indicates directions for future research.

The paper provides and original synthesis of the theoretical and empirical literature on serendipity with particular reference to work in information studies and an indication of the methodological difficulties involved in its study.

The purpose of this paper is to enrich the theoretical understanding of the phenomenon of sensemaking where a conceptual shift was provoked by a serendipitous encounter.

A theoretical framework consisting of three elements of reflexivity: the cognitive, the social, and the normative, all of which support the study. Semi-structured interviews were conducted in the investigation of a serendipitous Episode that occurred in a larger research project. This Episode took place at a meeting between a social welfare officer and a psychologist in which they discussed the treatment of a psychiatric patient. When the psychologist left the meeting for a brief period, the researchers, unexpectedly, were able to interview the social welfare officer alone.

This interview revealed a deviation from the institutionalized patient treatment procedure that was explained to the researchers in earlier interviews. The study shows that shifts in sensemaking are possible when researchers are open to serendipitous encounters. This shift in sensemaking in this Episode was strategic because it concerned the three most important aspects of the actor’s decision making: how to make diagnosis, treatments, and cooperate around the patient.

It is recommended that researchers use the theoretical framework of reflexivity to test their sensemaking processes as well as remain open to changes in planned, traditional methodological approaches.

The study applies a post-hoc analysis with reflections on serendipitous events that may guide researchers when they encounter unanticipated events and make anomalous discoveries.