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Experiences are a main issue in tourism. However, the conceptual configuration of experiences in tourism has proved to be difficult. The English word ‘experience’ is rather neutral and vague; it can be understood to cover all kind of things that a person has passed through, regardless of their mental, emotianal or other relevance. There is a more precise terms available for emotional experiences in some languages: Erlebnis in German, upplevelse in Swedish and elämys in Finnish are examples of these. (Cf. e.g. Ireland & Kivi 1998.) The purpose of this paper is to clarify the nature and main characteristics of experiences in tourism for the benifit of general understanding of experience processes in tourism. The scope, contents and types of experiences are discussed first from functional points or view giving special attention to the scope of processes producing various types of experiences. The types and roles of various personal resources are clarified then. The stages of experience processes in tourism are then figured out in the third section of the paper. Finally, a preliminary model is presented decribing the essential elements and dynamics of the process where tourism experiences evolve.

The theme of the second worbhop “Growth Strategies” caused a rich discussion among the participants on the factors influencing tourism development and consequently determining successful growth strategies. The subject of discussion was illustrated with the presentation of the cases of Switzerland (Thomas Bieger etal.), Austria (Franz Hartl and Ivanka Avelini‐Holjevac) and Finland (Seppo Aho). All reports outlined the structural problems that the tourism sector is facing due to an insufficient productivity and a lack of resources, among others. The participants of the workshop unanimously agreed that there was no future existing for some of the Small and Medium Sized Enterprises (SM Es), particularly in developed countries.

The purpose of this paper is to build possible future scenarios for indoor connectivity in a venue such as a university campus and build alternative value network configurations (VNCs) defining different local network deployment options, focused on the Finnish telecom market.

In this paper, Schoemaker’s scenario planning method (Schoemaker, 1995) is used to construct future scenarios and the VNC method of Casey et al. (2010) is used to build alternative VNCs. The paper studies the Aalto University campus network for current end-user data usage demand and the existing technology used in meeting the end-user needs and forecasts the demand for the next five years to understand the need for 5G.

This research concludes that with the provision of local spectrum licenses, there is an opportunity for venue owners to take the role of 5G local operator on the venue premises. Furthermore, it enables venue owners to collaborate with the incumbent mobile network operators (MNOs) in a neutral host model and provide venue-specific connectivity services.

A detailed economic assessment for the network deployment in the campus is considered for future study.

Considering the provision for local spectrum licenses, this paper has taken a unique attempt in identifying the future scenarios for local 5G network operations. It provides a strategic direction for the venue owners in adopting 5G technology and whether to make 5G or buy 5G from MNOs.

The aim of this research was to evaluate the new procurement practices of information and communication technology (ICT) services in Finnish-speaking schools in the City of Kauniainen. In the new model, schools define their needs and school administration mandates the procurement through tendering. The research included a review of the problems associated with procurement practices and the assessment of the procurement model. The results show that service levels have been improved and unit costs as well as the environmental load have been reduced. The new model requires the schools to have the skills and expertise to define their needs and the competencies to prepare and execute the procurement process. The case analysis of the Finnish “Dream School” in Kauniainen shows that administrative and governance aspects are equally important in successful deployment of technology.

This is a mixed method comparative case study. The aim of this paper is to find the role played by non‐governmental organizations (NGOs) in the implementation of the active labour market policies (ALMPs) of Finland and Sweden, and also the relationship that the NGOs have with the government of the two countries.

Two NGOs were selected in Finland and one NGO was selected in Sweden for the data collection. The two selected NGOs in Finland were Jyväskylän Katulähetys in the City of Jyväskylä and Pirkanmaan Sininauha in the City of Tampere. Meanwhile, the one selected NGO in Sweden was Stockholms Stadsmission in the City of Stockholm. Primary data were collected through questionnaires and interviews, while secondary data were collected from literature reviews, books and internet websites. A total of 130 employees responded to the questionnaires from the two selected NGOs in Finland, while 140 employees responded from the one selected NGO in Sweden. The questionnaires were analyzed using SPSS.

The findings revealed that first, the selected NGOs play active role in the implementation of the ALMPs of Finland and Sweden by employing long‐term unemployed people in the labour market. Second, the findings revealed that the selected NGOs play active role in the implementation of the ALMPs of Finland and Sweden by providing social services, mobilizing local resources and undertaking other types of activities which have created jobs for the unemployed. Last, the findings revealed that the selected NGOs play active role in the implementation of the ALMPs of Finland and Sweden by providing voluntary work to volunteers – some of who acquire skills that can help them to find a job in the open labour market.

The relationship between the NGOs and the Governments of Finland and Sweden was found to be one of partnership cooperation through the local Employment Offices and the City Councils. However, Finland was found to have a more bureaucratic system than Sweden in the implementation of their ALMPs with regard to NGOs. The main similarity between the two countries was that the implementation of ALMPs with regard to NGOs, takes place at the local level through the local Employment Offices and the City Councils. This study concluded that although Finland and Sweden are two “Nordic countries”, the two countries slightly differ in the implementation of their ALMPs with regard to NGOs.

The purpose of this paper is to investigate the initiation of accounting information system projects. Specifically, it examines the role of the predictive analytics (PA) project initiator in the integration of financial and operational sales forecasts.

The study uses a field study method to address the studied phenomenon in eight Finnish companies that have recently adopted PA systems. The data are primarily based on 19 interviews in the companies and five interviews with the PA consultants.

The authors found that initiators appear to play a major role regarding the degree of integration of financial and operational sales forecasts. The initiators from an accounting function have a tendency to pay more attention to the integration than the representatives from other functions, such as operations and sales.

The study also makes a practical contribution to companies in showing and discussing the important role of the accounting department as an initiator of a project if the target is to achieve a tight coupling of financial and operational forecast figures, i.e., “one set of numbers”.

Even though companies have increasingly adopted PA systems in recent years, we still know little about how the initiation affects the design of accounting information systems overall. The central contribution of the paper, therefore, is to show that if a PA project is initiated by the accounting department, data integration becomes more likely. It contributes also to the discussion related to the appropriateness of data integration in the context of forecasting.

The purpose of this paper is to unfold factors anchored in visitors’ experiences possibly determinant of the success or failure of cultural festivals.

The studied data included 931 experience descriptions, 23 interviews and 51 empathy-based stories collected from 17 cultural festivals around Finland during the summers of 2012 and 2013. The nature of the study was exploratory, the theoretical framework was social constructionism, and the analysis was done using Foucauldian discourse analysis. The Method of Empathy Based Stories, a non-active role-playing technique, was used in the data collection.

The identified success factors were the programme, good quality food, sense of community, chill-out opportunities and building blocks of one’s identity. The factors that might cause failures were commercialised and low-quality programme, the low quality of services, commercialism demonstrated by elevated ticket and service pricing, VIP services confronting egalitarianism, crowd control and queueing and anti-social behaviour.

Three areas of particular interest were: how to nurture identity construction and personal well-being, how to enhance egalitarianism within the festival community, and how to promote the desired code of conduct without applying unnecessary rules and restrictions. If successful in these, the festival could boast of features that are not easy to replicate and that could create a competitive edge.

Empathy-based stories combined with discourse analysis contributed new insights on the issues of the success and failure of festivals. The empathy-based stories were particularly useful in retrieving informants’ perceptions of the future and for identifying factors that might cause failures.