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The purpose of this paper is to clarify the underlying hazards of human‐mimic human‐collaborative industrial robots.

Preliminary hazard analysis is applied to a new industrial upper‐body‐humanoid under development. The result of the analysis is summarized by Fishbone diagram analysis.

Six hazard categories involving a four‐class physical human robot interaction hazard classification are derived from the analysis.

The method of analyzing hazards presented here and the hazard theory derived from the analysis can be used in other developmental projects.

This study aims to investigate the influence of supervisor incivility on employees’ general self-efficacy and engagement and their mediating roles in a relationship between supervisor incivility and employees’ service delivery. The study also explores how gender (dis)similarities between supervisors and subordinates affect these relationships.

A total of 276 frontline hotel employees in the US Midwest participated in the study. The research model was examined through a two-step structural equation modeling.

The study findings suggest that an uncivil supervisor negatively influences hotel employees’ self-efficacy and engagement level, which served as underlying mechanisms connecting supervisor incivility with reduced service delivery. The findings did not support the moderating role of gender (dis)similarity.

The results of the current study should urge organizations to acknowledge the detrimental impact of workplace incivility and to commit to the prevention and termination of employee mistreatment. Organizations make efforts to ensure that supervisors serve their internal customers with support and gratitude and help enhance employees’ psychological resources.

The current study advanced the body of literature by suggesting an integral psychological underlying mechanism linking uncivil treatment and declined performance in the hospitality industry.