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This study aims to identify intellectual structures, emerging trends and future research opportunities via a bibliometric analysis of senior tourism research from 1998 until 2017.

A detailed search of 700 core articles and 7,221 citations collated from Web-of-Science and Scopus was implemented and analyzed through CiteSpace.

The results reveal a slow increase in the amount of research, with six main areas of research. The most cited articles are mainly older. The USA has a solid leadership in publications, followed by Australia and China. The network of journals and institutions show a core peripheral structure where Tourism Management and University of Queensland are ranked first. The identification of structural holes, critical articles and the development of new emerging tendencies highlights the priorities in the senior tourism domain, pointing to new opportunities for research.

The originality of this paper consists in a temporal and dynamic analysis of the past two decades, using CiteSpace for a co-citation and co-occurrence network analysis.

老年人旅游 -科学计量学回顾 (1998-2017)

此篇论文的目的是做书目计量学分析来反应老年人旅游研究从1998到 2017, 识别他们的知识架构,新兴趋势和未来研究机会.

从Web-of-Science 和Scopus中详细搜索700 篇核心文章以及7,221 份引用并透过CiteSpace 分析

结果揭示这方面的研究有缓慢成长的趋势, 包含六个主要研究领域. 几篇最常被引用的文章大部分是历史较悠久的. 在主要出版国家上以美国出版的文章最多, 其次是澳洲和中国。期刊和发行机构的网络显现出一个主要的外围架构-Tourism Management 和昆士兰大学各为排行第一. 鉴定架构, 重要文章, 趋势发展点出老年人旅游领域的未来研究机会.

此篇论文的独创性包含过去二十年的当时性及动态性分析,运用 CiteSpace 来做文献共被引 及共现网络分析.

老年人旅游, 书目计量学, CiteSpace, Web-of science, Scopus, 文献共被引网络

Turismo Para personas mayores: una revisión cienciométrica (1998-2017)

El propósito de este documento es hacer un análisis bibliométrico que refleje la investigación turística de alto nivel desde 1998 hasta 2017, identificando su estructura intelectual, tendencias emergentes y futuras oportunidades de investigación.

se implementó y analizó a través de CiteSpace una búsqueda detallada de 700 artículos básicos y 7.221 citas recopiladas de Web-of-Science y Scopus.

Los resultados revelan un crecimiento lento de la investigación, con seis áreas principales de investigación. Los artículos más citados son principalmente antiguos. Estados Unidos tiene un sólido liderazgo en publicaciones, seguido de Australia y China. La red de revistas y instituciones muestra una estructura central donde la Gestión del Turismo y la Universidad de Queensland ocupan el primer lugar. La identificación de agujeros estructurales, artículos críticos y el desarrollo de nuevas tendencias emergentes resaltan las prioridades en el dominio turístico de alto nivel, señalando nuevas oportunidades para la investigación.

la originalidad de este articulo consiste en un análisis temporal y dinámico de las últimas dos décadas, utilizando CiteSpace para un análisis de redes de co-citaciones y co-ocurrencia.

Turistas mayors, Bibliometría, CiteSpace, Web-of science, Scopus red de co-citaciones, Red de ocurrencia conjunta, Análisis de palabras clave, Patrones, Estructura intellectual, Tendencias emergentes

The phenomenon of senior women managers who leave their jobs with no plans for next steps in their careers is focused on. Their stories are seen as possible “test cases” of women′s progress into management. There are some suggestions, particularly from North America, that such cases are on the increase. Organisational cultures are still largely dominated by male values and norms of behaviour; their resilience to change helps explain the scarcity of women at senior levels. How cultures operate to marginalise and exclude women, particularly when they near culture‐shaping levels, is explored. Studies from North America on women leaving senior jobs are reviewed. These support the suggestion that issues of culture are involved. Finally, a research project in this area is outlined, and an invitation made for people to contribute.

Quality assurance (QA) at one University has evolved over the past 15 years through emerging National and European standards, various leadership initiatives and through the engagement of key stakeholders in co-designing and implementing internal QA processes. In 2000, the QA process was focussed mainly on quality review (QR) that involved extensive reporting of information. It was characterised by stakeholders as a largely reactive culture, treated with scepticism by faculty staff and that struggled to convince both management and faculty that QA provided value. In 2016, QR is now leaner, more evidence based and focussed around creativity and enhancement. In addition to QR, additional QA processes now incorporate a variety of activities including benchmarking, structured policies and procedures and research assessment. QA is also part of a tripartite approach that links quality, strategy and performance together, with quality focusing on assuring an appropriate standard of excellence, strategy guiding faculty towards a vision of the future and performance providing evidence of quality enhancement and strategy execution. The paper provides a case study of the transformation of QA at the University.

The research uses a case study approach. It documents a methodology used to engage a wide number of stakeholders in a self-evaluation process and the results of that process, i.e. enhancements to the internal review process and various policies and procedures.

There are early indications that the University’s internal QA has migrated towards a more responsive culture and is increasingly endorsed by the various internal and external stakeholder groups.

This paper presents the evolution of QA and potential lessons for the wider Higher Education Institutions (HEI’s) sector.

This paper provides a case study of changes to QA processes at one university that has risen significantly in various university rankings since. Some evidence is provided to show that quality initiatives have contributed to overall performance.

The purpose of this research is to report on research to date concerning the creation of a hybrid model for managing performance and decision making with elements of an IBM supply chain.

As part of a wider research programme this paper utilises survey, focus group and case analysis techniques to examine the supply chain interactions.

A cross‐functional process‐orientated team was assembled to look at the end‐to‐end process logic, skills alignment, effective codified knowledge systems, and the prioritisation of change to overcome inhibitors of change originating from functional/IT‐focused processes/solutions.

The results of this paper have, as yet, not been validated beyond the process performance targets set by IBM. Validation across and within industry boundaries, based on survey and case analysis, is about to commence.

Too often “management” play too active a role in the operational aspects of team‐based solution methodologies – and can potentially reinforce the functional inhibitors of change. This paper suggests that management sets the scene and prioritises process outcomes – allowing non‐managerial professionals the scope to reach optimal outcomes.

This research draws upon a number of inter‐disciplinary fields in an effort to better understand how knowledge is created, managed and exploited within complex solutions.

To explain the requirements of Regulation Systems Compliance and Integrity (“Regulation SCI”) and the new responsibilities of organizations defined as “SCI entities.”

Explains the purpose of Regulation SCI, the responsibilities of SCI entities, systems covered by the rules (“SCI systems”), and specific obligations of SCI entities, including the establishment and periodic review of policies and procedures, compliance with the Exchange Act, designation of “responsible SCI personnel,” appropriate corrective action in response to “SCI events,” notification of systems changes, annual “SCI reviews,” business continuity and disaster recovery testing, and recordkeeping and filing. Discusses future implications for SCI Entities and other market participants.

Regulation SCI launches a broad and extensive overlay of rules and guidance to address systems capacity and integrity issues that have increasingly affected the securities markets. The adoption of this regulation suggests that there will continue to be increased scrutiny by the SEC, FINRA and other regulators of the automated systems and related policies and procedures of all market participants.

SCI entities will need to devote considerable attention and resources not just to prevent incidents where possible, but also to establish systems for ensuring thorough compliance and well-documented and reasonable follow-up actions where necessary. All market professionals – including broker-dealers, investment advisers, pension funds and investment companies – should study the new regulation and consider adopting appropriate policies and procedures to address operating as well as cyber security issues with respect to their own critical operating technology.

Practical guidance from experienced financial services lawyers.

The objective of this paper is to analyze and interpret some empirical results, obtained from an online survey, on the types of review and analysis approaches used by organizations in manufacturing, service, education, health care, and not‐for‐profit sectors and their relationships with business performance.

Data were gathered using an online survey to capture basic information about the organization and its performance, the types of measures used in each of the five Baldrige results item groups, types and frequencies of review of the data, and types of analyses conducted. Results were analyzed using descriptive statistical analyses and tests for significant differences.

The results suggest that a significant gap exists in the sophistication of analysis methods between higher and lower performing organizations in terms of customer, financial, and market performance, and that better performance is associated with more mature and sophisticated approaches to performance analysis.

Because of the exploratory nature of this study, the generalizibility of the conclusions is limited; however, the results of this study can be useful for developing more formal theories to understand management practices and business performance and, as a basis for more designing, research efforts validate the propositions suggested by these theories.

Managers should invest in effective performance measurement systems that include sound approaches for analyzing results and sharing information appropriately throughout the organization.

This work provides further validation of the quality management principle and Baldrige core value of “management by fact,” and offers practical advice for designing effective performance management systems.

The purpose of this paper is to evaluate the common themes leading or contributing to clinical incidents in a UK teaching hospital.

A root‐cause analysis was conducted on patient safety incidents. Commonly occurring root causes and contributing factors were collected and correlated with incident timing and severity.

In total, 65 root‐cause analyses were reviewed, highlighting 202 factors implicated in the clinical incidents and 69 categories were identified. The 14 most commonly occurring causes (encountered in four incidents or more) were examined as a key‐root or contributory cause. Incident timing was also analysed; common factors were encountered more frequently during out‐hours – occurring as contributory rather than a key‐root cause.

In total, 14 commonly occurring factors were identified to direct interventions that could prevent many clinical incidents. From these, an “Organisational Safety Checklist” was developed to involve departmental level clinicians to monitor practice.

This study demonstrates that comprehensively investigating incidents highlights common factors that can be addressed at a local level. Resilience against clinical incidents is low during out‐of‐hours periods, where factors such as lower staffing levels and poor service provision allows problems to escalate and become clinical incidents, which adds to the literature regarding out‐of‐hours care provision and should prove useful to those organising hospital services at departmental and management levels.

Early access to senior decision makers and investigations has improved outcomes for many conditions. A surgical clinical decisions unit (CDU) was created to allow rapid assessment and investigation by on-call senior surgical team members to facilitate decision making and, if appropriate, discharge within a set time frame (less than four hours). The purpose of this paper is to compare outcomes for unscheduled general surgery admissions to the hospital before and after commissioning this unit.

Prospectively collected hospital episode statistics data were compared for all general surgical admissions for one year prior to (July 2010-June 2011) and two years after (July 2011-June 2013) the introduction of the CDU. Statistical analysis using the Mann Whitney U-test was performed.

More patients were discharged within 24 hours (12 per cent vs 20 per cent, p < 0.001) and total hospital stay decreased (4.6 days vs 3.2 days, p < 0.001) following introduction of CDU. Admission via A & E (273 vs 212, p < 0.01) was also decreased. Overall there was a 25.3 per cent reduction in emergency surgical admissions. No difference was noted in 30-day readmission rates (47 vs 49, p=0.29).

The introduction of a CDU in has increased early discharge rates and facilitated safe early discharge, reducing overall hospital stay for unscheduled general surgical admissions. This has decreased fixed bed costs and improved patient flow by decreasing surgical care episodes routed through the emergency department (ED). In all, 30-day readmission rates have not been influenced by shorter hospital stay. Service redesign involving early senior decision making and patient investigation increases efficiency and patient satisfaction within unscheduled general surgical care. Not original but significant in that the model has not been widely implemented and this is a useful addition to the literature.

The challenge of reducing overheads and achieving firmer control of indirect costs is particularly relevant at a time when many leading retailers are concerned about margins and how to improve them. In this article Austin Bendall introduces the concept of Priority Base Budgeting, a radical new approach, he claims, which has already led to highly significant savings in overheads in retailing and other sectors of industry, as well as producing additional benefits.

Organisations devote time and effort to the development of strategic performance measurement (SPM) systems. Many articles have been written on how to design and implement this type of system. However, few studies have addressed the issue of why some organisations are better able to “manage through measures” than others. Why do some organisations struggle to ensure that action follows measurement, whilst others systematically use their metrics to inform their decision‐making processes, and their subsequently actions? Specifically, it is unclear what critical factors play a role in enabling organisations to effectively use their SPM system. To gain an understanding of these factors, 24 practitioners were interviewed. This paper presents the analysed evidence from those interviews and its implications for practice.