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The active voice behavior of customers is crucial to the development of enterprises, but few studies have examined how to promote customer voice behavior. Does a sense of power drive consumers to provide advice to the companies involved? This paper aims to address the issue.

By conducting three experiments, the authors proved the effect of the sense of power on customer voice behavior. In Study 1, the authors manipulated subjects' sense of power levels (high vs low) through an episodic recall task. Tangible goods were used as experimental material. The authors verified that power had a positive impact on customer voice behavior. In Study 2, the authors changed the experimental materials to intangible service products and used role-playing tasks to manipulate the subjects' sense of power. Study 2 validated the mediating role played by self-confidence in the main effect. In Study 3, the authors validated the moderating role of self-doubt for the power effect.

Based on the approach-inhibition theory of power and the situated focus theory of power, the current research finds that there is a positive effect of consumer's sense of power on their voice behavior. It also further analyzes the mediating role of self-confidence, the mechanism by which power affects customer voice behavior. However, this positive effect does not always occur. Self-doubt plays a moderating role in this relationship. If the individual's self-doubt level is high, the positive effect of power on the individual's self-confidence cannot be observed, which means that self-doubt is a boundary condition for the positive effect of power on individuals' self-confidence.

The authors discuss the influence of sense of power on customer voice behavior and test the mediating role of self-confidence and its boundary conditions. The results show that consumers are more confident in themselves when they feel a sense of power and are more likely to proactively make suggestions to the company. However, the overall effect is not obvious when consumers have a high level of self-doubt. As a psychological state of consumers that firms can easily manipulate, the effects of power on consumer behavior remain to be explored by the authors.

The findings of current research suggest that empowering consumers who are less self-doubting can increase their self-confidence, which, in turn, can lead to more active expression and feedback on issues that need improvement in their experience. Thus, companies can enhance consumers' sense of power through some ways, such as using environmental elements to stimulate consumers' sense of power.

There are few studies on how the sense of power affects consumers' voice behavior. Prior work on voice behavior has focused on the perspective of customers' perception of the social exchange relationship between themselves and enterprises. The research explores the strategies suitable for enterprises to promote customer voice behavior from the perspective of the sense of power, and the findings contribute to the research on the sense of power and consumer voice behavior.

Overconfidence in one’s entrepreneurial abilities is often assumed to motivate the behaviors of founders of high growth ventures. However, when founders encounter significant obstacles in the firm growth process, some begin to doubt their efficacy of their abilities to manage these growth processes successfully. In these circumstances, prior research suggests that such self-doubt creates significant cognitive constraints on an entrepreneur’s growth ambitions. Similar to other types of resource constraints, cognitive constraints are thought to impact firm performance outcomes negatively. Despite these claims, in this study, phenomenological analysis of the experiences of a group of entrepreneurs creating and managing high-growth ventures based largely in Silicon Valley suggests that a number of these entrepreneurs experience significant levels of self-doubt but still persist in growing their ventures. Yet current entrepreneurship theory provides limited guidance regarding how entrepreneurs overcome these self-doubts and persist in creating a new venture. To address these theoretical limitations, in this chapter, we examine the cognitive process through which entrepreneurs wrestle with self-doubt in order to overcome self-imposed, cognitive constraints on firm growth. Based on this analysis, we develop a process model using a unique sample of interviews with 27 high-tech, high-growth entrepreneurs who have received venture capital funding. This model suggests entrepreneurs overcome self-doubt by managing the emotional impact derived from the discrepancy between their ideal and actual selves. Furthermore, entrepreneurs engage in an active process of transforming negative mental states by leveraging their intentionality, engaging in forethought, taking consistent action, and relying on the support of others. Overall, we find that entrepreneurs display a high level of entrepreneurial agency when attempting to transform negative mental states in order to persist with their ventures. Implications of these findings for cognitive theories of entrepreneurial action are discussed.

The purpose of this study is to analyze the relationship between police investigators' decision‐making styles, degree of judgmental self‐doubt and work conditions, on the one hand, and their wellbeing, stress, burnout tendency and sleep quality, on the other.

The study concerns investigative police officers (n=203). Decision‐making styles were measured by Scott and Bruce's General Decision Making Style scale (GDMS), and judgmental self‐doubt by Mirels et al.'s Judgmental Self‐Doubt Scale (JSDS). Wellbeing was measured by the Satisfaction With Life scale (SWL), and stress and burnout tendency by the Perceived Stress Questionnaire (PSQ) and a scale for Performance Based Self‐Esteem (PBS). Questions on sleep quality and work conditions were also used.

High values on the decision‐making styles Avoidant (tries to avoid making decisions) and Dependent (dependent on advice from others before important decisions) were associated with higher PBS, higher PSQ and poorer sleep quality. In addition, the Avoidant style was associated with lower SWL. Both the Dependent and the Avoidant styles were associated with higher influence experienced by others in the investigative work. Hierarchical regression analyses showed that JSDS explained the outcome measures better than the Dependent and the Avoidant decision‐making styles. Gender analyses showed that male investigators showed higher values on Rational decision‐making style (“exhaustive information search” and “logical evaluation of alternatives”) and female investigators higher values on the Dependent decision‐making style. Female investigators also evidenced a higher degree of stress and performance‐based self‐esteem.

The data were collected in a Swedish context and may not be fully generalizable to other countries.

These results suggest the need to individualize training programs that seek to ameliorate stress and burnout.

This paper furthers understanding of the relation between decision‐making styles and wellbeing and stress in police investigators.

In an earlier paper in this Journal the present writer outlined some of the interpersonal factors likely to affect staff specialists' credibility with their clients. These included the specialist's diagnostic ability, his skill in forming multiplex relationships with his clients, the ease with which he coped with the stresses in his role and his facility as a diagnostician and actor in the political arena surrounding any changes he may be recommending. This paper seeks to develop aspects of the political context of the specialist's (or internal consultant's) work by focusing on some of the strategic factors which affect the long term viability of specialist units. A framework is provided which described some of the evolutionary phases specialist groups might go through and practical implications are drawn from this phase model about strategic aspects of the management of specialist activity.

The study aims to examine the nature of gaslighting and how it relates to interpersonal aggression.

It does so first through application of a Rapid Evidence Assessment (REA) to understand how gaslighting is understood academically. This RAE captured 50 articles, with 12 retained for thematic review. Results were then used to develop a gaslighting behaviour measure, which was then applied in an online study of adults (n = 386; 77.2% women).

Five themes were identified from the REA: components of gaslighting; gaslighting as a tool for abuse; perpetrators as damaged manipulators; experiences and characteristics of victims; and institutional and racial gaslighting. In the ensuing study, results demonstrated that emotional abuse was broadly related both to the perpetration and experiencing of gaslighting, indicating that it may represent an extension of emotional abuse. The relationship to trait aggression was limited and primarily isolated to victims presenting with higher levels of trait aggression capturing more emotional components (e.g. anger/hostility).

The importance of context in understanding the relationship between gaslighting, emotional abuse and aggression was indicated, with some complexity found. Suggestions for future research are made.

Accounting for context in understanding gaslighting is key. Developing and validating measures for gaslighting would assist with the evaluation of this behaviour. When working with those who have a history of emotional abuse, considering gaslighting as a further element is potentially important. It should not be assumed that gaslighting has an association with non-emotional aggression; the type of relationship where it is occurring is important.

This study is the first to consider the development of a gaslighting measure, which is informed by a methodological review of the literature.

The impostor phenomenon (IP) is a psychological cycle experienced by individuals who, despite successes, are plagued by self-doubt and a concern of being identified as fraudulent. IP research is typically focused on the psychological well-being of those who experience IP, examining antecedents and outcomes of IP. Research on organizational impact is limited with few studies examining IP’s influence on leadership practices. The purpose of this paper is to discuss IP and explore the value of mitigating IP’s negative effects with a view to developing a conceptual model that illustrates IP in context with leaders.

Using a scoping literature review methodology, this paper draws on identity theory to explore and discuss the relevance of IP to organizations and leadership practice.

Following a review of relevant literature, the authors propose a conceptual model that illustrates IP’s impact on organizational leaders’ capacity to practice leadership due to conflicting identity standards and diminished self-efficacy. Implications for organizational leadership development as well as leadership practice, theory, and research are discussed.

This paper is a theoretical analysis, not an empirical study, however, it presents a conceptual model that provides perspective on IP and its relevance to leadership as well as the organizational value of and suggestions for mitigating IP.

A greater understanding of IP and IP’s potential consequences on leadership in the workplace may contribute to organizational interventions that mitigate IP's impact on leaders and the organizations they serve.

Through a single‐person career/life history of a human resource (HR) manager, the purpose of this paper is to illuminate the relationship between professional identity and “being” a manager in the context of a “whole life”.

The approach of this paper is to use an extended interview with a single HR management professional to consider the complexities and discontinuities of managing a professional and personal life. The interview is considered in light of Alvesson's seven images of self‐identity.

Managers are constantly negotiating a professional identity, “being” a manager and a career in the context of their whole life. In developing managers in an increasingly stressful and competitive environment, the intersection between the various elements of a manager's life should be taken into account.

Closer attention should be paid to the lives of managers in the context of their identity and careers. Research should more closely consider, in detail, the lived experiences of managers and professionals.

Management development should focus on lived experiences of managers rather than competency and skill development. Managerial performance is related to the coping and sensemaking that occurs within specific contexts and management development professionals should focus more on these aspects of a “managerial life”.

The value of the paper is in highlighting the importance of very focussed and very personal management development.

Within the USA, current trends in higher education show more women than men achieving graduate degrees. Among the potential reasons for this disparity is that fathers are reporting challenges in balancing their additional responsibilities while increasing their housework and childcare investment. Many fathers are turning to online graduate education to more effectively balance home and school responsibilities. However, limited portrayals of fathers' experiences in online education exist.

In this duoethnography of two online doctoral student fathers, the authors add to the limited literature on both fathers and online students in navigating home, school and work responsibilities. The authors use Goode’s role strain theory to examine the challenges to achieving a balance between each sphere of responsibility and explore strategies for managing these tensions.

The authors discuss the need for ongoing flexibility and change, the process of navigating feelings of guilt and self-doubt and the ability to engage in daily role bargains. They argue that online education is generally not a panacea for easing role conflict and find that integration is an effective strategy to aid online students' persistence in their programs.

The authors conclude with policy and practice recommendations for future online doctoral student fathers and doctoral program designers.

Little research has been conducted from the online doctoral student father lens. This research fills in this gap and lends a voice to fathers who are navigating the doctoral journey.

This narrative will combine stories with poetry to convey our lived experiences as Black women who took different roads to academia, and serve in differently situated institutions, but who now face similar experiences. We write this narrative, not as generic advice to new academics. Rather, it is a transparent, honest missive from sisters to sisters. It is written from the perspectives of Black women and with Black women in mind. This may be particularly instructive to emerging scholars whose work centers the intersections of race, gender, and class. It provides a glimpse into our work as scholars, teachers, activists, and writers.

We base this work on central tenets of Black feminist thought. The core objectives of Black feminist thought are to clarify Black women's experiences and ideas through self-definition, to refute stereotypical depictions, to validate Black women's situated knowledge, and to resist marginalization that occurs as a result of our intersectional identities (Hill Collins, 2000). Our work as academics is informed by our identities as Black women, and these identities continue to be shaped by our work as academics. Last, our narrative examines how both mentorship from Black and non-Black academics, and sisterhood among Black women scholars, sustain and inspire the work to which we are committed.

This chapter investigates whether and to what extent immigrants in Germany are integrated into German society by utilizing a variety of qualitative information and subjective data collected in the 1999 wave of the German Socio-Economic Panel (GSOEP). To this end, leisure-time activities and attitudes of native Germans, ethnic Germans and foreign immigrants of different generations are compared. The empirical results suggest that conditional on observable characteristics the activities and attitudes of foreign immigrants from both generations differ much more from those of native Germans than the activities/attitudes of ethnic Germans. Furthermore, the attitudes of second-generation immigrants tend to be characterized by a larger degree of fatalism, pessimism and self-doubt than those of all other groups, although their activities and participation in societal life resemble more those of native Germans than those of their parents generation.