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The main objective of investment in real estate is to derive adequate returns from its management; selection of suitable tenants is one of the challenges to attaining this in Nigeria. Many prospective tenants of residential properties usually appear good at the recruitment stage but often become belligerent with grave challenge to the property managers. The paper aims to examine the criteria set by property managers in selecting residential tenants in Nigeria with a view to establishing a proper process for identification of potentially bad tenants at the recruitment stage.

The paper opted for an exploratory study with questionnaires administered to estate surveyors (professional property managers in Nigeria). Respondents were randomly selected based on Bartlett et al.'s model with margin of error set at 0.05, p=0.5, and t‐value=1.96. Relative importance index analysis of the data was carried out to determine the ranking of the criteria.

The paper provides insight into tenant selection through proper process using a weighted scorecard. It suggests that an application of a scorecard will reduce the incidence of bad tenancy and enable investors to derive value from investment in real estate.

The framework of tenant selection process adopted was based on criteria set by the respondents; researchers are therefore encouraged to test the applicability of the suggested weighted scorecard.

There are implications for development of computer software using the weighted scorecard to further ease the process of tenant selection and make it an inter‐disciplinary study.

This paper identified the need for proper tenant selection to enable investors in residential property to harness adequate and remunerative return.

The purpose of this study is to investigate the presence of ethnic bias in residential tenancy and the relationship between ethnic bias tendency of property managers/landlords and their demographic features.

Data for the study were gathered from administration of questionnaires, designed with items measuring bias tendency and the driving factors on the perceived wave of discrimination on residential tenancy. The structured questionnaires were administered on an intact sample of licensed property managers/agents (practicing Estate Surveyors and Valuers) at annual Mandatory Continuing Professional Development Programme (MCPD) held in metropolitan Ibadan, the largest indigenous city in West Africa and one of the commercial nerve‐centres in the country. Data collected were analyzed using descriptive analysis, chi square and factor analysis.

The study confirmed a significant relationship between the ethnic status of the principal managers (managing directors) who were mainly Yoruba aliens and the tenants selected to fill vacancies, which implies that there is presence of ethnic discrimination in tenant selection in the area. It is also confirmed that landlord/property manager (agents) experience, environmental influence and landlord/property manager preference are the most driving factors for discriminating against tenants in the city. It is further revealed that there is a significant relationship between two demographic features; professional qualifications and ages of the property managers’ firms and bias tendency.

The research is limited to the metropolitan city of Ibadan, a city with expatriates and diverse ethnic groups working at different sectors of the economy. Further research and statistical tests that covers all the 36 capital cities of the country are required to examine the tenancy nature of other classes of property.

The implication of the study to the practice is reinforced by the consensus character of the study with the professional body (property managers). Insight and findings prove useful in developing a blueprint for curbing acts of discrimination which needs to be well addressed in property management practice. It implies that effective property rights that protect the rights and rental market planning policy in the developing nations require further reform.

Emphasis on tenants’ rights, campaign against racism and discrimination in the developing nations which support equal housing right for all races is the feature and uniqueness of this study.

Women entrepreneurs face gender‐specific barriers surrounding access to: networks of information, assistance, finance and investment funds, in addition to socio‐cultural barriers. Business incubation literature indicates the supports provided to tenant incubator companies (including: assistance from incubation managers, access to academic institutions and facilities and access to contact networks), generally increase survival rates and can accelerate growth in turnover, employment levels and export sales. Business incubators could, therefore, offer an ideal environment for women entrepreneurs to overcome many gender‐related barriers. The Irish Government has invested, via “Enterprise Ireland”, over €46 million in campus‐incubators but the gender composition of incubation tenants accessing this state funding has not been explored.

A study of all “Enterprise Ireland” funded campus‐incubators in Ireland was undertaken between November 2006 and March 2007. A survey of 100 per cent of centre managers explored their background, demands on time, the contact networks and relationships with the academic host in each centre and services provided. For cross‐referencing purposes, some tenants and prospective tenants were also surveyed in relation to tenant expectations and service delivery; the culture of incubation centres; incubation centres' policies are: tenant recruitment and selection.

This paper highlights the under‐representation of women‐owned businesses in Ireland's campus incubation centres.

These findings highlight key areas requiring attention from researchers, policy makers and incubation managers to facilitate best practice.

This paper contributes to current knowledge as there has, to date, been no comprehensive study or evaluation of gender equality, or suitability of services provided, in campus‐incubators.

Management factors of recalcitrant tenants in residential premises have become central concerns of many private residential property owners in Ibadan metropolis. The purpose of this paper is to investigate the causes and dimension of the phenomena so as to prevent the loss of rent and encourage investment in rental housing in the city.

The study elicited data through personal and direct administration of questionnaires on 51 estate surveying and valuation firms. The data collected included companies' profiles, years of property management experience, properties in their management portfolio, tenants' selection, category of recalcitrant tenants, handling techniques and influencing factors.

Results indicated that act of non‐compliance and adherence to ethics of property management by estate surveyors and valuers (managers) in the area constitutes a major cause of recalcitrant tenants. Also, estate surveyors and valuers disregard some relevant factors while selecting tenants to fill vacancies such as police report, family factor, rental arrears, maintenance culture, personal/family crisis and mental illness/addiction. These, among others, consequently affect the objectives of investing in rental properties in the metropolis.

The study recommends strict compliance to ethics (rules and regulations) put down in the constitution of NIESV (2005). Also estate surveyors and valuers (managers) should be encouraged to attend mandatory continuing professional development (MCPD). Lease/tenancy agreement should be clearly reached, documented and implemented. All transactions in residential property management should be executed at “arm's length” with transparency without bias.

Future research is needed to undertake statistical references through a comprehensive survey of all types of tenant: private/public tenants, commercial properties tenants and agricultural land tenants in Ibadan land.

The study helps to identity categories of recalcitrant tenants in residential properties, the rental residential properties occupied, causes of recalcitrance and treatment approaches of recalcitrant tenants.

The purpose of this paper is to propose a conceptual framework to analyze the intellectual capital (IC) of new generation business incubators.

The paper carries out a literature-based analysis of the different components of the IC of business incubators and develops a conceptual framework that links the business incubators’ IC to the IC of incubated firms.

The paper provides an analytical model able to support practitioners and scholars to better understand and evaluate the IC criticalities and requirements of incubators. The notion of incubation path is developed.

The paper contributes to the extant literature about the intangible assets of business incubators by analyzing in detail how these structures use their IC to perform their activities.

The purpose of this paper is to identify those attributes of created and evolved retail agglomeration formats that have a substantial impact on overall attractiveness from the consumers' point of view. From an agglomeration management perspective primary areas of concern are identified and suggestions to increase the competitiveness of diverse agglomeration formats are presented.

Through synthesizing pertinent literatures, the paper produces a conceptual framework that proposes significant impacts between ten generic agglomeration attributes and different dimensions of attractiveness. The paper then tests the hypotheses using a survey of more than 1,000 consumers of three competing agglomeration formats (a town center, a strip center, and a regional shopping mall) in a particular locality.

Retail‐related factors and the atmosphere influence attractiveness most significantly in each of the three settings. All other factors – in particular convenience related ones – show only format specific relevance or are of no direct importance on the consumers' evaluation of attractiveness.

The findings can only be transferred to similar retail settings and do not consider supra‐regional agglomerations.

The results suggest that management of all three agglomerations is quite limited in directly influencing attractiveness. They should instead focus on the optimum selection of retail tenants and support or compliment the marketing endeavors of their tenants.

The focus is on regional retail agglomerations and considers the interdependencies between different formats in one geographical area. The in vivo survey approach takes into account the moderating effect of the shopping situation when consumers' evaluate the attractiveness of competing shopping venues.

The purpose of this paper is to analyse the risk management process conducted by some private and not‐for‐profit affordable housing providers in South East Queensland, and draw conclusions about the relationship between risk assessments/responses and past experiences.

In‐depth interviews of selected non‐government housing providers have been conducted to facilitate an understanding of their approach to risk assessment in developing and in managing affordable housing projects. Qualitative data are analysed using thematic analysis to find emerging themes suggested by interview participants.

The paper finds that informal risk management process is used as part of normal business process in accordance with industry standards. Many interviewees agree that the recognition of financial risk and the fear of community rejection of such housing projects have restrained them from committing to such investment projects. The levels of acceptance of risk are not always consistent across housing providers which create opportunities to conduct multi‐stakeholder partnership to reduce overall risk.

The paper has implications for developers or investors who seek to include affordable housing as part of their portfolio. However, data collected in the study are a cross‐section of interviews that will not include the impact on recent tax incentives offers by the Australian Commonwealth Government.

The study suggests that implementing improvements to the risk mitigation and management framework may assist in promoting the supply of affordable housing by non‐government providers.

The focus of the study is the interaction between partnerships and risk management in development and management of affordable rental housing.

The South African listed property market has changed its legal basis from property loan stock companies and property unit trusts to adopt the more familiar international structure, real estate investment trusts. The main distinction is how shareholding is structured and investment returns are paid out to shareholders, which results in a different tax treatment. It is hoped that this change would attract more foreign investment, but it is questionable if this is sufficient to convince global investors who, amidst a seeming worsening of the stability in the political and economic environment, would probably need more insight into aspects such as investment decision making within these South African organisations. The paper aims to discuss these issues.

Using a balanced scorecard (BSC) framework, this study investigates the relevance of investment decision-making frameworks in South Africa. A survey using a sample of institutional investors that are included in the South African Property Market Index was conducted.

The study found similarities in decision-making priorities of South African institutional investors to those of previous studies. With the focus on retail property, tenant mix and secondary to that, quality of the centre management team is found to be important for forecasting expected returns in a retail investment decision environment. Diversification strategies were found to have similar results to previous studies, leaning more towards geographic location than economic location. Further, the study suggested the use of a BSC framework, linking the financial information and different financial ratios to nonfinancial aspects that need specific consideration in a retail investment environment.

Retail property is considered to be of particular concern due to the business enterprise value that could be created if superior management techniques are applied. The investment decision stage concerned with forecasting expected returns relies on financial and quantitative models such as those derived from Modern Portfolio Theory. In a shopping mall environment, however, future performance is driven by nonfinancial factors, for example, tenant mix and superior customer experience. Therefore, forecasting expected returns in a retail environment requires a nuanced approach relative to other commercial property sectors.

The paper is considered to be original in its analysis of the retail real estate market in South Africa. This offers new insight into retail properties specifically, but also how investors in South Africa react to decision-making practices. This adds value in the internationalisation of the property market and the consistency and transparent practices applied globally.

Property performance assessment has become increasingly important in property management because of the emergence of a number of trends as issues of concern of property owners and occupiers. There are, however, many problems facing the consideration of performance measurement. Perhaps the main obstacle is the lack of a structured process for property performance measurement. The prime objective of the research work that underpins this paper therefore is to address this gap by the development of a structured model for property performance measurement. This involved three main steps. First, basic characteristics of an effective performance assessment in property managements are identified and the framework for a generic model is outlined. Next, key processes of performance measurement and property management tasks are identified. Then, these processes are set out into steps for better understanding and applicability of the model to actual property management practices. Some unique features of the model include consideration of clients and tenants requirements, integration of the functions of property management in the model and the inclusion of two property and resource databases to aid storage and retrieval of information. Besides, it is the first step in developing a dedicated computer tool for property performance assessment.

The purpose of this paper is to provide insights on the relational dimension of a networked business incubator (NBI), by investigating the intermediary role of incubator management in fostering social and business ties linking tenants among each other, with the incubator management and external actors.

The paper offers a literature review on the NBIs and advances a comprehensive analytical framework of the networked incubation model. This framework is empirically illustrated through a case study research on a leading Italian private NBI, namely, H-Farm. The collection of primary data was conducted by means of face-to-face in-depth interviews and a survey. Data were processed through social network analysis (SNA) tools.

The results highlight the co-presence and interaction of social and business ties, which build up a vital environment nurturing an entrepreneurial ecosystem. Community-based relationships and the intermediation of incubator management are crucial for supporting tenants in product and business development activities.

These results pave the way to further research, oriented to the conceptualization of a NBI as a (small) cluster. Moreover, the application of the SNA tools adopted invites further research on networked incubators, applying the same methodology in new directions.

This paper adds to previous literature on NBIs by providing evidence of the intermediary role of incubator management in promoting and facilitating social and business relationships occurring among tenants, between tenants and the incubator management, as well as with external advisors, clients and suppliers.