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Article
Publication date: 9 February 2015

Ademar Dutra, Vicente Mateo Ripoll-Feliu, Arturo Giner Fillol, Sandra Rolim Ensslin and Leonardo Ensslin

The purpose of this paper is to know what scientific literature presents about the theme evaluation of seaport performance, thus enabling the construction of knowledge in…

Abstract

Purpose

The purpose of this paper is to know what scientific literature presents about the theme evaluation of seaport performance, thus enabling the construction of knowledge in the researchers and the identification of gaps in the research that will lead to advances in the area from the identification of the characteristics of a portfolio of relevant international publications.

Design/methodology/approach

From the basic philosophical (constructivism), of the kind strategy (research-action) and the method used for the accomplishment of such strategy (structured process knowledge development process – constructivist (ProKnow-C)) the current research has a qualitative approach.

Findings

From the analysis of the bibliographic portfolio composed of 23 articles, the main results were: focus of the evaluation of seaport performance is on operational and tactical efficiency rather than on strategic and global performance; the majority of the studies does not relate to the reality experienced by seaport managers due to the limited interaction with these managers, evidencing a distance of the researchers from the object of their research; and performance evaluation was barely used/explored as a tool to support management, only for the sake of evaluation itself.

Research limitations/implications

The search occurred in the databases Web of Science, Scopus, Proquest, Ebsco, Sciece Direct and Wiley.

Originality/value

The identification of gaps that might promote advances in this field of knowledge, once the seaport segment is not exploring the potential that performance evaluation can offer and is already available in literature.

Details

International Journal of Productivity and Performance Management, vol. 64 no. 2
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 11 November 2013

António Martins, Susana Jorge and Patrícia Sá

The purpose of this paper is to illustrate how a stakeholder approach based on a case-study research was used to define a method to be applied across the Portuguese seaport

Abstract

Purpose

The purpose of this paper is to illustrate how a stakeholder approach based on a case-study research was used to define a method to be applied across the Portuguese seaport administrations (SA) in order to justify the tariffs to be charged for a variety of services provided by these entities.

Design/methodology/approach

The study involved both the Portuguese maritime transport regulator (IPTM) and the SA in the various stages that led to the proposition of a new method to be applied in cost calculation and reporting. Acting as consultant-researchers, the authors have used a multiplicity of data sources (e.g. regulations, reports and interviews), while involving users and providers of information in the design of the proposed method.

Findings

The common acceptance of a set of rules regarding minimum levels of harmonisation in computing tariffs based on cost coverage was possible thanks to a strategy that has fostered a collaborative and interactive process engaging consultants and clients. The defined method respects the main principles and good practices of cost accounting, namely those related to cost traceability, classification and controllability. Moreover, it specifies how certain elements (e.g. depreciation, external services and personnel charges) with impact on cost structures of seaports should be measured according to the new financial accounting standards. The technical solution proposed represents a good compromise, while cost accounting systems in Portuguese SA are still under development.

Originality/value

The paper describes the application of a case-study methodology to the resolution of a problem where requirements of customisation and harmonisation were essential to enhance the quality of the solution, as perceived by both the regulator and SA.

Details

International Journal of Law and Management, vol. 55 no. 6
Type: Research Article
ISSN: 1754-243X

Keywords

Content available
Article
Publication date: 6 August 2020

Tien Minh Phan, Vinh V. Thai and Thao Phuong Vu

This study aims to investigate the concept of port service quality (PSQ) and examine its influence on customer satisfaction in the container port sector in Vietnam…

Abstract

Purpose

This study aims to investigate the concept of port service quality (PSQ) and examine its influence on customer satisfaction in the container port sector in Vietnam. Despite the importance of the maritime industry in which port is a critical sector in the national economy, there has been no research so far which examines what PSQ entails and how it affects customer satisfaction in the context of Vietnam.

Design/methodology/approach

Following a literature review, a conceptual model of PSQ and its influence on customer satisfaction was proposed. A survey questionnaire was then developed and piloted with senior executives who are working in various container shipping lines and logistics companies in Vietnam. The questionnaire was first designed in English and then refined through the process of translation and back-translation to ensure language non-discrepancies. The survey was administered to 200 members of Vietnam Shipowners’ Association, Vietnam Logistics Associations and Vietnam Shippers’ Council. By the cut-off date, 108 questionnaires were received, in which 99 valid replies were used for further analysis.

Findings

Results from this study reveal that PSQ is a construct of 4 factors and 16 items, and that enhanced PSQ will positively influence customer satisfaction, in which the outcomes of port service performance and its image would have the greatest impact. Interestingly, most items relating to social and environmental responsibility were dropped, and this result is expected in the context of a developing country like Vietnam.

Originality/value

Findings from this research may enhance port managers’ understanding on areas of PSQ to improve so as to meet and exceed their customers’ satisfaction.

Details

Maritime Business Review, vol. 6 no. 1
Type: Research Article
ISSN: 2397-3757

Keywords

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Article
Publication date: 1 October 2019

Alexandre Lavissière, Tibor Mandják, Julian Hofmann and Laurent Fedi

Previous literature dealing with sustainable marketing in a B2B context is mostly limited to spot measures on an environmental, economic or social layer. Thus, the purpose…

Abstract

Purpose

Previous literature dealing with sustainable marketing in a B2B context is mostly limited to spot measures on an environmental, economic or social layer. Thus, the purpose of this paper is to exemplify how seaports as powerful economic business networks can facilitate multi-layered sustainability.

Design/methodology/approach

The authors integrate multiple case studies to pursue an inductive research approach to derive general patterns based on empirical observations.

Findings

Operationalizing the concept of a port community enables the authors to show how seaports not only facilitate multi-layered sustainability but also mutually interact. Hence, port sustainability can be achieved through and by a port community.

Research limitations/implications

The conceptualization of the interplay between port community and multi-layered sustainability contributes to the business and industrial marketing literature in general and to the yet hitherto scarce port marketing literature in particular. Future research should go beyond this initial conceptualization by gathering further empirical research.

Practical implications

The study outlines how strengthening interactions among port management stakeholders (i.e. business and non-business actors such as port authorities and policymakers) might lead to higher economic success and societal welfare by pooling yet hitherto independent resources.

Originality/value

To the best of the authors’ knowledge, this is the first study to define how the concept of a holistic port community can facilitate sustainability acted out on its three pillars and how both concepts interact.

Details

Journal of Business & Industrial Marketing, vol. 35 no. 3
Type: Research Article
ISSN: 0885-8624

Keywords

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Article
Publication date: 5 September 2018

Arthur Kearney, Denis Harrington and Felicity Kelliher

This paper aims to develop a framework of executive capability for innovation in the Irish seaport context.

Abstract

Purpose

This paper aims to develop a framework of executive capability for innovation in the Irish seaport context.

Design/methodology/approach

The paper uses an approach based on a critical review of literature. The paper takes the form of a critical review of academic literature, focussed by dynamic managerial capabilities theory. Specifically, the work of Lawson and Samson (2001) is drawn on to frame executive capability for innovation.

Findings

The framework proposes that the executive capability for innovation in the Irish seaport sector emerges as a dynamic managerial capability. The framework is dynamic in nature with environmental feedback loops inhibiting and enabling executive capability development. Supply chain innovation emerges from the framework based on an interpretation of executive capability emerging from Lawson and Samson (2001).

Research limitations/implications

The paper is entirely conceptual in nature. Future empirical research taking a qualitative approach is necessary. Further, an alternative theoretical perspective to that of dynamic managerial capabilities would offer new conceptual insight.

Practical implications

The paper contributes to executive practice through providing a framework of executive capability for innovation facilitating dialogue between executive practitioners and academic theory. Policymakers are challenged to contemplate the framework as a means of transforming competitiveness in an industry identified as foundational to Irish economic development.

Originality/value

The paper contributes to an emerging area of interest in the academic literature in the area of executive capability for innovation. Specifically, the paper argues the unique contextual nature of executive capability for innovation in the context of the seaport industry.

Details

European Journal of Training and Development, vol. 42 no. 5/6
Type: Research Article
ISSN: 2046-9012

Keywords

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Article
Publication date: 11 September 2017

José Vale, João Alves Ribeiro and Manuel Castelo Branco

The purpose of this paper is to discuss how the management of collective intellectual capital (CIC) occurs in a seaport through the actions of the network coordinator.

Abstract

Purpose

The purpose of this paper is to discuss how the management of collective intellectual capital (CIC) occurs in a seaport through the actions of the network coordinator.

Design/methodology/approach

A case study was conducted in a seaport, focusing on the actions taken by a network coordinator – a port authority – to develop the seaport’s CIC. The seaport is conceptualised as a meta-organisation, composed by interdependent actors which may possess different interests and different levels of power.

Findings

Evidence suggests that the mobilisation of different dimensions of power, in both coercive and non-coercive ways, is needed to promote a higher level of collaboration. Indeed, by mobilising non-coercive dimensions of power, the network coordinator can foster a sense of community within the meta-organisation, grounded in a trust-based collective culture that can potentiate collaboration, and thus allow the attainment of a more “sustainable” type of CIC.

Research limitations/implications

Despite the validity of the interpretations provided by the case study, generalisation of this study should only be conducted in a theoretically framed manner.

Practical implications

The findings can provide network coordinators with a better understanding of the consequences of using different dimensions of power to leverage its intangible assets and enhance the meta-organisation’s performance.

Originality/value

The paper focus on the IC management of a specific type of meso-level unit, which possess some particular characteristics of its own: a seaport. Also, the paper aims to fill a gap in literature regarding the management of different dimensions of power and its effects over IC creation.

Details

Journal of Knowledge Management, vol. 21 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 24 April 2013

Su‐Han Woo, Stephen J. Pettit and Anthony K.C. Beresford

The changing role of seaports in supply chains has been the subject of extensive research in the recent literature. The strategic development of seaport terminals…

Abstract

Purpose

The changing role of seaports in supply chains has been the subject of extensive research in the recent literature. The strategic development of seaport terminals, responding to the need for closer integration into supply chains, invites a more detailed examination of the influence of the supply chain structures on seaport performance. Therefore, this paper aims to investigate the effects of supply chain structures, especially the degree of integration of seaports into supply chains, on seaport performance.

Design/methodology/approach

The parameters for a structural equation model were identified in the first instance from the supply chain and seaport operations and management literature. The structural equation model itself was then devised, and subsequently refined, using data from Korean seaport terminal operators, shipping companies and freight forwarding companies. The structural equation model was used to assess the level of supply chain integration of seaports and the relationship to port performance.

Findings

The results indicate that the integration of seaports into supply chains has a positive impact on both the effectiveness and the efficiency of seaport performance. In addition, antecedents to seaport supply chain integration are identified; these suggest that a strong orientation to supply chain integration within a port operating company enables the company to adopt and implement a strategy that integrates functions within the port and with other upstream and downstream organisations.

Research limitations/implications

As the field data were geographically limited to one country, extending the findings of this study to other geographical areas may not be possible, although the approach taken, using the structural equation modelling technique, should be transferrable elsewhere. Cross‐validation of the model would widen its applicability to other areas. The paper provides a framework that allows other researchers to examine the level of integration of ports into supply chains.

Practical implications

The potential benefits of closer integration of seaports into supply chains are shown with supply chain integration having a positive effect on port performance. Seaports which do not integrate with their supply chains have a lower level of performance. Thus, enhanced port performance accruing from closer integration would have positive implications both for port and terminal managers and for other supply chain participants.

Originality/value

This study, for the first time, empirically examines the impact of the integration into supply chains of seaports on their performance. This is achieved by the development of a structural equation model which is then tested in the field, thus extending the existing literature which is largely conceptual or descriptive.

Details

Supply Chain Management: An International Journal, vol. 18 no. 3
Type: Research Article
ISSN: 1359-8546

Keywords

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Article
Publication date: 1 March 2017

John Topinka

The purpose of this research is to examine fiscal health of a specific local enterprise operation: seaports. Seaports provide unique local services while spending and…

Abstract

The purpose of this research is to examine fiscal health of a specific local enterprise operation: seaports. Seaports provide unique local services while spending and borrowing billions of dollars. Decision makers should be aware of the fiscal health of these enterprises in part to assess the potential risks to the fiscal health of the government at large or public authority. Using eight stock and flow fiscal indicators appropriate for enterprise activities, this research examines eight seaports to compare fiscal health by geographic location and governing structure as well as the connection between long-term and short-term fiscal measures. Descriptive measures suggest that western and public authority ports exhibit better fiscal health than southern and departmental ports with some evidence showing a modest link between long-term and short-term fiscal health.

Details

Journal of Public Budgeting, Accounting & Financial Management, vol. 29 no. 1
Type: Research Article
ISSN: 1096-3367

Content available
Article
Publication date: 11 September 2019

Jagan Jeevan, Mohamad Rosni Othman, Zuha Rosufila Abu Hasan, Thi Quynh Mai Pham and Gyei Kark Park

The purpose of this paper is to explore the prospects of Malaysian seaports as hubs for seaport tourism. This symbiosis nexus between seaports and tourism needs to be…

Abstract

Purpose

The purpose of this paper is to explore the prospects of Malaysian seaports as hubs for seaport tourism. This symbiosis nexus between seaports and tourism needs to be explored to provide a luxury economic growth. Combinations of these two segments are expected to explore a new market in Malaysian tourism industry.

Design/methodology/approach

A thorough case study consists of five major seaports in Malaysia including Penang Port, Port Klang, Port of Tanjung Pelepas, Kuantan Port, Bintulu Port and Kota Kinabalu; these seaports have been selected to reveal their opportunities for the prospect of Malaysian seaport tourism via spatial interaction model.

Findings

Four main components including cruise activities, support from intra-region and inter-region economic corridors and the seaport regionalisation can be integrated to reveal the capacity of Malaysian seaport to be hub for seaport tourism.

Originality/value

This paper incorporates tourism sector as one of the streams in the fifth-generation seaports. Seaports and tourism are two economic generators in Malaysia and infusion of these components is expected to enhance the economic prospect, diversify the function of seaports and reduce the over-dependence on conventional tourism activities.

Details

Maritime Business Review, vol. 4 no. 3
Type: Research Article
ISSN: 2397-3757

Keywords

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Article
Publication date: 18 May 2010

Ahmed Salem Al‐Eraqi, Adli Mustafa and Ahamad Tajudin Khader

The aim of this paper is to evaluate the efficiency of 22 cargo seaports situated in the regions of East Africa and Middle East.

Abstract

Purpose

The aim of this paper is to evaluate the efficiency of 22 cargo seaports situated in the regions of East Africa and Middle East.

Design/methodology/approach

The data envelopment analysis (DEA) with window analysis model evaluates the efficiency score in terms of normal efficiency and super efficiency. The analysis is based on the panel data for the period of 2000‐2005.

Findings

The number of efficient decision making units (DMUs) under super efficiency is more than the number under normal efficiency.

Originality/value

Using panel data, this paper is the first study to use super efficiency with window analysis that compares the efficiency estimated with the normal efficiency and with super efficiency.

Details

Journal of Economic Studies, vol. 37 no. 2
Type: Research Article
ISSN: 0144-3585

Keywords

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