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• Appreciate the scope and pervasiveness of fake reviews in retailing

• Recognise the causes of fake reviews in retailing

• Understand consumer responses to fake reviews in retail

• Understand how retailers can and should manage fake reviews

• Understand better the expected future of retail with fake reviews

Appreciate the scope and pervasiveness of fake reviews in retailing

Recognise the causes of fake reviews in retailing

Understand consumer responses to fake reviews in retail

Understand how retailers can and should manage fake reviews

Understand better the expected future of retail with fake reviews

Generation Z is deemed to be digital native and has been attracting the attention of many companies when developing digital strategies to understand their consumption behaviour and their expectations in the workplace. Although research is progressing in relation to understanding Generation Z’s attributes, very little is known in the context of the United Arab Emirates (UAE) where a total of 1.4 million individuals who are part of this generation are located. This chapter aims to provide an overview of Generation Z in the UAE, their needs, characteristics, and preferences to enable companies to offer them targeted products and services and a suitable workplace which in turn will positively impact organisational performance. The findings suggest that Generation Z in the UAE has five main characteristics. They are (1) digital natives; (2) highly influenced by social influencers; (3) risk averse; (4) emotionally mature; and (5) highly involved in political debates. Accordingly, we outline directions for future research on Generation Z consumers and managerial implications for employers, retailers, and shopping malls operating in the UAE.

Introduction: With the proliferation and amalgamation of technology and the emergence of artificial intelligence and the internet of things, society is now facing a rapid explosion in big data. However, this explosion needs to be handled with care. Ethically managing big data is of great importance. If left unmanageable, it can create a bubble of data waste and not help society achieve human well-being, sustainable economic growth, and development.

Purpose: This chapter aims to understand different perspectives of big data. One philosophy of big data is defined by its volume and versatility, with an annual increase of 40% per annum. The other view represents its capability in dealing with multiple global issues fuelling innovation. This chapter will also offer insight into various ways to deal with societal problems, provide solutions to achieve economic growth, and aid vulnerable sections via sustainable development goals (SDGs).

Methodology: This chapter attempts to lay out a review of literature related to big data. It examines the implication that the big data pool potentially influences ideas and policies to achieve SDGs. Also, different techniques associated with collecting big data and an assortment of significant data sources are analysed in the context of achieving sustainable economic development and growth.

Findings: This chapter presents a list of challenges linked with big data analytics in governance and achievement of SDG. Different ways to deal with the challenges in using big data will also be addressed.

The twenty-first century has been characterized by the intensification of concerns related to tourism safety and security. These issues are playing an increasingly significant role over recent years, due to the increase of terrorist attacks in several countries, political instability, natural disasters, epidemics and, more recently, the COVID-19 pandemic. Understanding tourist safety and security in the tourism context is, thus, critical to increasing the competitiveness and attractiveness of tourist destinations.

Through the bibliometric methods of performance analysis and science mapping, this study aims to contribute to the advancement of knowledge on tourist safety and security at the destination.

A total of 445 records published between 1989 and 2021, covering 191 academic journals and 1,000 authors from 91 different countries, were analysed.

The main findings show that this research field has attracted a substantial and growing interest of researchers, institutions, journals and countries. Opportunities for future research are related to decision making, tourist behaviour, risk perception, tourism safety, destination image, safety engineering and sustainable development.

In the post-pandemic context, this research field can be critical to providing a set of tailored strategies to improve tourists' safe destination environment and increase tourism destinations' competitiveness and attractiveness.