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Article
Publication date: 13 May 2019

Scott J. Grawe and Peter M. Ralston

The purpose of this paper is to investigate, using survey data, how a firm may be able to leverage innovation or processes specifically developed for one customer across…

Abstract

Purpose

The purpose of this paper is to investigate, using survey data, how a firm may be able to leverage innovation or processes specifically developed for one customer across its entire customer network using on-site, or implanted, employees.

Design/methodology/approach

Data collected from a survey of 309 implanted logistics service provider (LSP) representatives are analyzed using structural equation modeling.

Findings

The findings show that intra-organizational task interdependence and face-to-face communication can lead to a greater understanding of firm processes developed for specific customers and greater diffusion of these new processes to other customers. Rather than separating customers that require implanted employees, these implants can be a conduit of valuable information and process enhancements that can positively impact a firm’s customer network.

Originality/value

The current research shows how LSPs can effectively use their customer networks to provide process improvements for multiple customers. Specifically, transferring processes between customers can lead to efficiencies and contribute to supply chain robustness not possible without process diffusion.

Details

International Journal of Physical Distribution & Logistics Management, vol. 49 no. 6
Type: Research Article
ISSN: 0960-0035

Keywords

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Article
Publication date: 13 October 2020

Peter M. Ralston, Scott B. Keller and Scott J. Grawe

The purpose of the current research seeks to understand what role supply chain (SC) collaboration plays in effectively managing customers of a firm. The research also…

Abstract

Purpose

The purpose of the current research seeks to understand what role supply chain (SC) collaboration plays in effectively managing customers of a firm. The research also investigates what role industry competitive intensity plays on SC collaboration formation.

Design/methodology/approach

The current research utilizes empirical survey data from professionals whose companies collaborate within a SC. Structural equations modeling is employed to assess the relationship of collaborative process competence on SC collaboration as well as the moderating impact of industry competitive intensity. A further boundary condition is examined with the partner interdependence SC collaboration relationship. Additionally the SC collaboration account management relationship is also investigated.

Findings

The paper provides empirical insights on how SC collaboration contributes to focal firm customer account management. Additionally, results suggest that collaborative process competence and its relationship with SC collaboration works differently in the presence of partner interdependence and the moderator of industry competitive intensity.

Research limitations/implications

While the findings help to promote the generalizability of the new research, future research could seek to understand how firms could develop specific account management value propositions through SC collaboration in specific contexts.

Originality/value

The main contributions of the work include empirical analysis of a proposed theoretical model, a better understanding of the role collaborative process competence plays on SC collaboration formation and the discussion of customer account management as an outcome of SC collaboration.

Details

The International Journal of Logistics Management, vol. 31 no. 4
Type: Research Article
ISSN: 0957-4093

Keywords

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Article
Publication date: 17 August 2018

Patricia J. Daugherty, Yemisi Bolumole and Scott J. Grawe

The purpose of this paper is to shed light on the body of logistics customer service (LCS) research published in leading logistics journals from 1990 to 2017…

Abstract

Purpose

The purpose of this paper is to shed light on the body of logistics customer service (LCS) research published in leading logistics journals from 1990 to 2017. Specifically, the paper presents a call to arms for logistics and supply chain researchers to address new and emerging issues impacting customer service in the age of omnichannel and e-commerce retailing.

Design/methodology/approach

The authors reviewed academic journals to identify articles focusing on LCS from 1990 through 2017. The authors noted trends in academic research activity/focus and supplemented the findings by examining more recent trends covered in trade publication articles.

Findings

The authors observed a large amount of LCS research in the early 1990s and 2000s, but noticed a substantial decline in coverage within academic journals since the late 2000s while industry continues to give customer service issues even greater attention. The difference between the level of coverage within academic journals and the increased importance firms place on customer service represents a critical gap and opportunity for scholars. This research represents a “call to arms” to address this gap. With particular emphasis on observed customer impatience and escalating requests, within omni- and e-commerce channels of distribution, we suggest greater theoretical insights into customer service strategies and their role in successfully navigating today’s changing logistics service environment are needed.

Originality/value

The review serves as a call for more attention to customer service issues within leading logistics journals. Suggestions for research into new and emerging topics are offered.

Details

International Journal of Physical Distribution & Logistics Management, vol. 49 no. 1
Type: Research Article
ISSN: 0960-0035

Keywords

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Article
Publication date: 4 September 2017

Jian-Jun Wang, Haozhe Chen, Dale S. Rogers, Lisa M. Ellram and Scott J. Grawe

Interest in reverse logistics (RL) as a critical component of supply chain management (SCM) is gaining more traction with both practitioners and academics. Because of RL’s…

Abstract

Purpose

Interest in reverse logistics (RL) as a critical component of supply chain management (SCM) is gaining more traction with both practitioners and academics. Because of RL’s growing strategic importance, it is imperative to conduct a timely and comprehensive literature review and to identify associated opportunities for future research. The paper aims to discuss these issues.

Design/methodology/approach

In this paper, the researchers conduct an extensive bibliometric analysis of published academic articles on RL for the period of 1992-2015. Specifically, the CiteSpace software is utilized to conduct document co-citation analysis and burst detection analysis on 912 selected RL articles and their 22,642 references.

Findings

This research identifies the most influential RL research publications/citations in each of the five periods and their research contribution. Using co-citation analysis, the authors are able to identify and illustrate major research themes, knowledge groups, and future research opportunities in the RL field.

Originality/value

In contrast to existing literature review studies in the logistics field, the study uses impact factor as a key article selection criterion. The influential articles identified in this process well represent the core literature and RL body of knowledge and have important implications for future research.

Details

International Journal of Physical Distribution & Logistics Management, vol. 47 no. 8
Type: Research Article
ISSN: 0960-0035

Keywords

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Article
Publication date: 8 May 2017

Peter M. Ralston, R. Glenn Richey and Scott J. Grawe

The purpose of this paper is to provide scholarly and practical benefits by detailing the past and suggesting a future research agenda for supply chain (SC) collaboration…

Abstract

Purpose

The purpose of this paper is to provide scholarly and practical benefits by detailing the past and suggesting a future research agenda for supply chain (SC) collaboration. A literature review is utilized to examine what has been investigated prior, and what remains to be analyzed, in order to assist today’s managers and researchers. The research expands the understanding of SC collaboration from a focal firm perspective while providing boundaries for future investigation and at the same time detailing the current state of collaboration to practitioners.

Design/methodology/approach

The current research utilizes a systematic review of the literature to shape a proposed research agenda on the topic of SC collaboration.

Findings

The paper provides insights into gaps in the literature as it pertains to SC collaboration. Specifically, the paper suggests investigating SC collaboration as it relates to perceived and real performance, understanding what know-how and commitment a focal firm must make to SC collaboration, and how to successfully navigate collaboration termination.

Research limitations/implications

This manuscript makes four specific contributions to the literature. First, it provides the first holistic graphic depiction of the central constructs employed in extant SC collaboration research. Next it examines three specific factor areas influencing collaboration. Overlooked issues are then revealed as suggestions for future research in SC collaboration. Finally, the method employed to conduct the systematic literature review can be used as a blueprint for future researchers in performing a similar exercise.

Practical implications

The current research seeks to provide a research agenda which meets the needs of today’s business managers.

Originality/value

The paper provides a suggested research agenda for SC collaboration.

Details

The International Journal of Logistics Management, vol. 28 no. 2
Type: Research Article
ISSN: 0957-4093

Keywords

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Article
Publication date: 9 August 2013

Peter M. Ralston, Scott J. Grawe and Patricia J. Daugherty

The purpose of this manuscript is to assess the impact of logistics salience on logistics capabilities and performance. Specifically, the impact of logistics salience on…

Abstract

Purpose

The purpose of this manuscript is to assess the impact of logistics salience on logistics capabilities and performance. Specifically, the impact of logistics salience on logistics innovativeness and logistics service differentiation is measured along with logistics innovativeness and logistics service differentiation effect on logistics performance.

Design/methodology/approach

Conclusions were drawn from survey data gathered from logistics and supply chain managers at US firms. Structural equation modelling was utilized to measure the statistical significance of the hypothesized model paths with all findings meeting the basic requirements of interpretation.

Findings

The results suggest that logistics salience positively impacts both logistics innovativeness and logistics service differentiation. Logistics innovativeness and logistics service differentiation both positively influence logistics performance. These findings give credence to the resource based view of the firm which states that resources lead to capabilities which leads to performance.

Research limitations/implications

Conclusions based on the study's results highlight the importance of logistics within firms and indicate that the function must be made salient throughout the firm to further capitalize on the benefits of logistics. These benefits include enhanced logistics capabilities and their eventual impact on logistics performance.

Originality/value

Using the resource based view of the firm as the theoretical framework, the manuscript supports the notion that logistics salience is an important resource for firms looking to provide differentiated services and innovative logistics operations to their customers.

Details

The International Journal of Logistics Management, vol. 24 no. 2
Type: Research Article
ISSN: 0957-4093

Keywords

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Article
Publication date: 27 May 2014

Toyin A. Clottey and Scott J. Grawe

The purpose of this paper is to consider the concepts of individual and complete statistical power used for multiple testing and shows their relevance for determining the…

Abstract

Purpose

The purpose of this paper is to consider the concepts of individual and complete statistical power used for multiple testing and shows their relevance for determining the number of statistical tests to perform when assessing non-response bias.

Design/methodology/approach

A statistical power analysis of 55 survey-based research papers published in three prestigious logistics journals (International Journal of Physical Distribution and Logistics Management, Journal of Business Logistics, Transportation Journal) over the last decade was conducted.

Findings

Results show that some of the low complete power levels encountered could have been avoided if fewer tests had been used in the assessment of non-response bias.

Originality/value

The research offers important recommendations to scholars engaged in survey research as they assess the effects of non-respondents on research findings. By following the recommended strategies for testing non-response bias, researchers can improve the statistical power of their findings.

Details

International Journal of Physical Distribution & Logistics Management, vol. 44 no. 5
Type: Research Article
ISSN: 0960-0035

Keywords

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Article
Publication date: 15 May 2009

Scott J. Grawe, Haozhe Chen and Patricia J. Daugherty

The purpose of this paper is to determine how a firm's strategic orientation affects service innovation capability and the resulting impact on market performance.

Abstract

Purpose

The purpose of this paper is to determine how a firm's strategic orientation affects service innovation capability and the resulting impact on market performance.

Design/methodology/approach

A survey was administered to supply chain executives. Structural equation modeling was used to analyze the relationships among the following constructs: customer orientation, competitor orientation, cost orientation, service innovation, and market performance.

Findings

Although the relationship between cost orientation and service innovation is not supported, the relationships between customer orientation and competitor orientation and service innovation are supported. Additionally, the relationship between service innovation and market performance is supported.

Research limitations/implications

This study is one of a limited number of studies which has empirically addressed service innovation. Additional research is needed to address the impact of a firm's strategic orientation on product innovation capability.

Practical implications

The study found that firms seeking to develop a service innovation capability should employ customer orientation, competitor orientation, or a combination of the two different types of strategic orientation.

Originality/value

Service innovation has received very little empirical attention in the current innovation literature. This paper fills in some of the gaps in the literature.

Details

International Journal of Physical Distribution & Logistics Management, vol. 39 no. 4
Type: Research Article
ISSN: 0960-0035

Keywords

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Article
Publication date: 6 November 2009

Scott J. Grawe

The purpose of this paper is to develop a model of logistics innovation based on previous studies in the logistics literature and recommend opportunities for further research.

Abstract

Purpose

The purpose of this paper is to develop a model of logistics innovation based on previous studies in the logistics literature and recommend opportunities for further research.

Design/methodology/approach

A review of the following logistics journals is conducted: International Journal of Logistics Management, International Journal of Physical Distribution & Logistics Management, Journal of Business Logistics, Transportation Journal, and Transportation Research: Part E. Articles for the review are selected based on their explicit relevance to logistics innovation.

Findings

There has been a limited amount of theory‐based research conducted on the topic of logistics innovation. While antecedents and outcomes of logistics innovation have been identified within the leading logistics journals, very little empirical testing has been done. The diffusion of logistics innovations has also received attention in the logistics literature.

Research limitations/implications

The scope of this paper is limited to top logistics journals. Further, theoretical development in the study of logistics innovation is warranted.

Originality/value

Few studies have specifically addressed logistics innovation. The paper offers a model of logistics innovation based on a review of the existing literature.

Details

The International Journal of Logistics Management, vol. 20 no. 3
Type: Research Article
ISSN: 0957-4093

Keywords

Content available
Article
Publication date: 9 November 2010

Joseph B. Skipper

Abstract

Details

International Journal of Physical Distribution & Logistics Management, vol. 40 no. 10
Type: Research Article
ISSN: 0960-0035

Keywords

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