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The purpose of the present research is to investigate consumer-generated images (CGI), or images of products and experiences that are produced and controlled by consumers, particularly in the food domain, and the influence that producing such images has on the consumer creating the image.

The authors present three studies that manipulate the type of food (indulgent vs healthy) and whether participants create CGI prior to consumption. Data were analyzed using a combination of ANOVA and PROCESS.

It is shown that producing CGI causes a momentary active delay in consumption, which increases the savoring associated with consumption of pleasurable (i.e. indulgent) foods and, in effect, increases attitudes and taste evaluations of the experience when consumption actually takes place. When descriptive social norms regarding healthy eating are made salient, CGI can also lead to more favorable outcomes for less pleasurable (i.e. healthy) foods.

The findings provide insight into the effects of consumers taking pictures of their food before consumption, a growing trend on social media sites (i.e. Instagram). Marketing managers can develop strategies to encourage their consumers to take pictures of their food.

To the best of the authors’ knowledge, this research is the first to demonstrate the effects of consumer-generated images on a product consumption experience and identify the conditions and process under which these effects occur.

This study aims to assess international customers’ experiences in the leading hotels of the iconic city of Shanghai.

Leximancer, a qualitative analysis software program, was used to examine over 2,000 reviews appraising Shanghai’s superior hotels. The reviews were posted on Agoda.com.

Overall, the international tourists were actually quite satisfied with the superior Shanghai hotels. This study highlighted the continuing importance of the attentive and professional “staff”, physical attributes of the “hotel”, comfort of the “room”, “location”, proximity to a “shopping” area and co-creation possibilities to deliver some “beautiful” experiences. Segments of the market based on tourists’ origins, travel style and hotel management styles emphasized different expressive and instrumental features. Some strong commonalities were identified. The most satisfied customers, no matter what their backgrounds, were those who were more impressed with the expressive and intangible elements in the hotel, especially their interaction with and the service qualities of the hotels’ professional and attentive staff.

The work offers a potential range of insights and emphases for individual properties in Shanghai and other locations to help market and co-create experiences in their properties in distinctive ways.

The work is framed within the wider theoretical concerns of extending the meaning of co-creation in the experience economy. The work argues that co-creation is not limited to the on-site experience but rather that post-visit appraisals through user-generated contents constitute an extended form of interaction which may assist in understanding the full trajectory of the hotel experience.

In workplace health promotion, enhancing resources are less explored than risk factors. The aim of this paper is to explore the usability of the sense of coherence (SOC) theory to identify considerable and positively perceived work‐related factors and processes.

The study had a salutogenic approach to workplace health promotion. A total of 13 focus group interviews were conducted with hospital employees in Sweden. A deductive analysis was made with the SOC theory as a framework.

Work‐related specific enhancing resources (SER) were identified and analysed into the three components of SOC: comprehensibility, manageability, and meaningfulness. SER's implication in daily performance is explained by employee expressions. Through increased understanding and awareness, SER could contribute to savoring positive experiences, and enhance SOC among employees. Antonovsky's concept Generalized Resistance Resources is suggested to be enlarged based on the expressed significance of concrete daily positive work occurrences to increase one's SOC.

Not all hospital professions were represented in the study. Further studies are required to involve physicians, paramedics, managers, as well as other settings, to compare and complement with additional experiences of workplace resources.

The study presents an opportunity to explore, understand, and foster workplace resources through assistance from the SOC theory. The SER presented in this study may serve as initial examples in workplace discussions about work‐related resources contributing to a sense of coherence.

This study contributes to public health research and workplace health promotion with a salutogenic focus on how to explore enhancing work‐related resources with the assistance of the practical SOC theory.

This paper aims to show that some astute leaders have learned to look for opportunity in surprises, sometimes discovering important strategic variables that contribute to long‐term success.

The paper proposes that market analysis surprises be routinely mined and sifted for bigger and better ideas, strategies and solutions.

Leaders need to learn how to harness the latent opportunities that reside within the inevitable surprises they will experience. Shaping how customers encounter surprise can actually make the difference between a trivial product or service experience and a memorable one that builds excitement and loyalty.

In the case of both Intuit's Quickbooks and Canon's Mark II camera, customer segments outside of the intended target revealed surprising market opportunities.

The author offers a matrix for identifying four tactical responses managers have for harnessing surprise: Seek & Shape, Prepare & Pivot, Catch & Capitalize, and React & Respond.

The impact of stress on personal and work-related outcomes has been studied in the information systems (IS) literature across several professions. However, the cybersecurity profession has received little attention despite numerous reports suggesting stress is a leading cause of various adverse professional outcomes. Cybersecurity professionals work in a constantly changing adversarial threat landscape, are focused on enforcement rather than compliance, and are required to adhere to ever-changing industry mandates – a work environment that is stressful and has been likened to a war zone. Hence, this literature review aims to reveal gaps and trends in the current extant general workplace and IS-specific stress literature and illuminate potentially fruitful paths for future research focused on stress among cybersecurity professionals.

Using the systematic literature review process (Okoli and Schabram, 2010), the authors examined the current IS research that studies stress in organizations. A disciplinary corpus was generated from IS journals and conferences encompassing 30 years. The authors analyzed 293 articles from 21 journals and six conferences to retain 77 articles and four conference proceedings for literature review.

The findings reveal four key research opportunities. First, the demands experienced by cybersecurity professionals are distinct from the demands experienced by regular information technology (IT) professionals. Second, it is crucial to identify the appraisal process that cybersecurity professionals follow in assessing security demands. Third, there are many stress responses from cybersecurity professionals, not just negative responses. Fourth, future research should focus on stress-related outcomes such as employee productivity, job satisfaction, job turnover, etc., and not only security compliance among cybersecurity professionals.

This study is the first to provide a systematic synthesis of the IS stress literature to reveal gaps, trends and opportunities for future research focused on stress among cybersecurity professionals. The study presents several novel trends and research opportunities. It contends that the demands experienced by cybersecurity professionals are distinct from those experienced by regular IT professionals and scholars should seek to identify the key characteristics of these demands that influence their appraisal process. Also, there are many stress responses, not just negative responses, deserving increased attention and future research should focus on unexplored stress-related outcomes for cybersecurity professionals.

The purpose of this paper is to investigate the relationship between mental simulation and affective misforecasting of hedonic consumption experiences.

The authors present a series of lab and field studies that manipulate mental simulation and experience type (ordinary versus extraordinary) and measure affective misforecasting and mindfulness. Data were analyzed using a combination of ANOVA and PROCESS.

Mental simulation before an experience causes negative affective misforecasting to occur for extraordinary experiences but not ordinary experiences. The authors further show that mindfulness mediates the effect of mental simulation on affective misforecasting.

The findings provide insight into how thinking about experiences before consumption affects consumers’ actual engagement with the experience. This paper suggests that, by encouraging consumers to mentally simulate their experiences before consumption, marketers may cause consumers to miss out on enjoying their experiences to the fullest. Instead, marketers may want to maintain some mystique by encouraging consumers to “come see for themselves”.

The authors demonstrate a novel cause of affective misforecasting: mental simulation before the experience and provide initial evidence in support of a novel psychological process explanation (i.e. mindfulness) for the effect of mental simulation on affective misforecasting.

THOMAS FINCK IS SAVORING success. When the oilman‐financier arrived in Dallas two years ago to take the helm of Triton Energy Corp., the company was sitting on one of the biggest oil discoveries of the decade—and courting financial ruin. In the vernacular of the oil industry, tiny Triton and its partners had found an “elephant” in the Andean foothills of Colombia in 1991. The giant Cusiana field and a subsequent nearby discovery were worth more than $1 billion to Triton.

We are often reminded that we must speculate in order to accumulate. While the more cautious among us may habitually reject such advice, others deem it sound logic that often pays dividends. It has certainly appeared to for UK aerospace giant Rolls Royce, who benefited from a decade‐long alliance with BMW, the German car manufacturer. The competitive strategies employed during this period have boosted a company now savoring even better fortunes than before.

The present study is to develop an additional perspective on when and why psychological detachment and job crafting behaviors in predicting employee engagement through spirituality and intrinsic motivation. It was hypothesized that spiritual employees are better able to detach themselves from work and craft their job according to their preference and abilities, which would inculcate experience and make them intrinsically motivated and thereby leading to employee engagement.

The sample comprised 408 employees, who are employed in different organizations across India. To test the hypotheses, the author conducted structural equation modeling on SPSS AMOS 22.

The results highlight the partial mediating role of spirituality in the association of psychological detachment with intrinsic motivation as well as between job crafting and intrinsic motivation. The results highlight the fully mediating role of intrinsic motivation in the association of psychological detachment with employee engagement as well as between job crafting and employee engagement.

This study has depicted that spiritual employee who are psychologically detached and have proactive job crafting behavior can achieve higher intrinsic motivation and more engaged.

On the basis of the broaden and build theory, self-determination theory (SDT) and the recovery process (i.e. the effort-recovery model), this paper demonstrates that spirituality plays the role of predictor that drives psychological detachment and encourages job crafting, which has the ability to intrinsically motivate the employee and are able to more engaged in work.