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Article
Publication date: 19 June 2017

Sarich Chotipanich and Sittiporn Issarasak

This paper is a continuing exploration into facilities management (FM) strategy through the arrangement of its decision choices. The purpose of this paper is to identify…

Abstract

Purpose

This paper is a continuing exploration into facilities management (FM) strategy through the arrangement of its decision choices. The purpose of this paper is to identify the existence of FM operation strategy and to add empirical evidence to this subject to the field of FM and property management. Its main objectives are to gain insights into the arrangement of the FM strategic choices in operation and its relationship with business strategy.

Design/methodology/approach

The study investigated the configurations of operational approaches and activities that should reflect strategic decisions. The investigation was undertaken through a study of four reputed shopping malls located in Bangkok. The relevant data were collected through semi-structured interviews with the key FM persons of each case study, plus archival document searches, and observations of operational processes. Subsequently, the data were examined in a cross-case analysis to identify the key patterns of relationships between the FM operational arrangements and the business strategy of the mall.

Findings

This study found that the functional scheme of FM adopted in operations was deliberately related to the needs of business strategy and the operations of the given shopping mall. A range of strategic choices for FM operations was also found. Certain choices are shared among the case studies, while their arrangements varied according to the particular business strategy and context.

Research limitations/implications

The number of case studies was rather limited, while the results were predominantly involved with a single type of facility.

Originality/value

The study identified the pattern of strategic choices entailed in the FM operations in shopping malls. The findings add to the understanding on FM strategy by widening the perspectives about the strategic choices of FM operations and how they are connected with the business strategy and operation model of retail estate. It adds empirical evidence and case studies regarding FM operations and its strategic features.

Details

Property Management, vol. 35 no. 3
Type: Research Article
ISSN: 0263-7472

Keywords

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Article
Publication date: 4 July 2008

Sarich Chotipanich and Bev Nutt

The purpose of this paper is to address a fundamental question that all facility directors and senior managers face. How should facility management support arrangements be…

Abstract

Purpose

The purpose of this paper is to address a fundamental question that all facility directors and senior managers face. How should facility management support arrangements be positioned and repositioned to meet the needs and expectations of an organisation, its staff and customers, as priorities shift and business circumstances change?

Design/methodology/approach

Case studies were undertaken to investigate the precise nature and reasons for change to FM support arrangements, across a variety of organisational types and sectors. Data were collected through document searches, semi‐structured interviews, direct observations and supplementary questionnaires and follow‐up discussions. Field trials of this prototype framework were conducted to obtain expert opinions, comments, criticisms and suggestions for improvement, employing a methodology similar to that used in clinical trials for new medical procedures.

Findings

The main findings from the investigations cover the nature and purpose of change in FM and the key factors that were involved. A number of major opportunities for innovative developments in the facility management field were uncovered, together with five key areas for further research, through which to advance the role and remit of facility management generally.

Originality/value

The research here has produced a generic decision framework for positioning and repositioning FM support arrangements. This framework will enable facility managers to adopt a more secure approach for collecting essential information, identifying key issues and options, and should encourage a more rigorous and critical examination of alternative FM arrangements prior to implementation.

Details

Facilities, vol. 26 no. 9/10
Type: Research Article
ISSN: 0263-2772

Keywords

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Article
Publication date: 26 August 2014

Michael Pitt, Sarich Chotipanich, Ruhul Amin and Sittiporn Issarasak

The purpose of this paper is to overview carefully selected existing literature to enable further analysis directly concerned with facilities management (FM) supply chain…

Abstract

Purpose

The purpose of this paper is to overview carefully selected existing literature to enable further analysis directly concerned with facilities management (FM) supply chain structure, components, strategic issues, challenges and risk. Following the key aspects of assembly, design and, most importantly, management of FM supply chain are explored so that a guidance design framework can be put forward.

Design/methodology/approach

This paper examines the optimum technique that can be applied by clients and FM service providers where FM functions are outsourced. The paper initially defines the network structure of the FM supply chain and then suggests a conceptual model for making decisions about FM supply chain network at the strategy level. Furthermore, the paper argues for both supply chain design and for critical node micro management in a transparent supply chain environment with the FM acting as the strategic lens through which the focus of the supply chain is achieved.

Findings

This paper presents a process for designing and making decisions of FM service supply chain network. The process begins with an examination of the needs of facility services. It is followed by the step of identifying available options in delivering and processing the services. The third stage involves modelling structures of FM supply chain network. Then to make a final decision, all possible models have to be evaluated for their optimisation, both quantitative (cost) and qualitative (performance). At the end, the model with best optimisation should be selected.

Originality/value

This paper proposes a conceptual framework for designing facility service supply chain strategy and configuration to fit with the specific nature of facility service demand of a given organisation. The framework, featuring a set of processes including examining demand nature, identifying options available and analysing options, is first aimed at providing an assisting tool in identifying optimum supply chain network/solution of facility services and, second, intends to stimulate further discussions on this continuously evolving and challenging market.

Details

Journal of Facilities Management, vol. 12 no. 4
Type: Research Article
ISSN: 1472-5967

Keywords

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Article
Publication date: 27 September 2011

Sarich Chotipanich and Veerason Lertariyanun

The purpose of this paper is to investigate strategy adopted in facility management (FM) and to introduce a framework of studying FM strategy.

Abstract

Purpose

The purpose of this paper is to investigate strategy adopted in facility management (FM) and to introduce a framework of studying FM strategy.

Design/methodology/approach

The research reported in this paper adopted case study approach. In total, five case studies of FM practices of leading banks in Thailand were chosen. The key data and information were collected by using semi‐structured interview method supplemented by relevant documents. This study examined the FM practices profile, scope and operational programs by using a literature‐based analytical framework of FM strategy content.

Findings

Four types of FM strategy were identified based on key value intent that FM attempts to deliver to its organisation: business value focused, workplace focused, facility performance focused and facility cost focused. Each strategy represents a particular domain focus of FM practice, determined to support the organisation's core operations. The paper discusses two levels of strategy concerning FM.

Research limitations/implications

The key findings of this research offer both practitioners and academic insights of FM strategies implemented in practices. However, the findings were derived from a rather small number of case studies and a certain industry.

Originality/value

The paper presents empirical evidence of FM strategy, which has been rare. To academics, it introduces a means and framework for FM strategy research.

Details

Journal of Facilities Management, vol. 9 no. 4
Type: Research Article
ISSN: 1472-5967

Keywords

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Article
Publication date: 1 November 2004

Sarich Chotipanich

This paper seeks to uncover major differences in current opinion concerning the purpose, scope and priorities of facility management (FM), and to indicate which key areas…

Abstract

This paper seeks to uncover major differences in current opinion concerning the purpose, scope and priorities of facility management (FM), and to indicate which key areas and factors of FM practice should be considered for inclusion in any theoretical framework for positioning FM. A literature review examines the available knowledge, theories and publications concerning linking FM to organisation and its environments from a range of published literatures. The paper identifies gaps in the existing knowledge base, and clarifies the issues for consideration and development framework for positioning FM. This paper is a part of research being undertaken for PhD study at the Bartlett School of Graduate Studies, University College London. It has produced a theoretical framework for positioning FM which will be further developed in the next stage of the study. The theoretical framework for positioning FM provides useful ground for developing decision method and tools for positioning FM practice. This paper offers a starting point in aligning FM practice to the particular organisation systematically.

Details

Facilities, vol. 22 no. 13/14
Type: Research Article
ISSN: 0263-2772

Keywords

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Article
Publication date: 28 January 2014

Romeo John, Andrew Smith, Sarich Chotipanich and Michael Pitt

Quality function deployment (QFD) is a method for structured product planning and development that enables a development team to specify clearly the wants and needs of…

Abstract

Purpose

Quality function deployment (QFD) is a method for structured product planning and development that enables a development team to specify clearly the wants and needs of customers. This method has been successfully employed in the construction industry in developed countries. However, the benefits of QFD have not been practically realised in developing countries such as Nigeria. Hence, this research aims to investigate the awareness and effectiveness of QFD as a quality control technique that enhances the satisfaction of clients in terms of quality, cost and project delivery time in design and build projects.

Design/methodology/approach

A qualitative and quantitative research approach in the form of in-depth telephone interviews and questionnaires was used to obtain the views of construction professionals such as civil engineers, architects, project managers, chief executive officers and trades people involved in design and build projects in the Nigerian construction industry, as well as 50 clients to ascertain the level of satisfaction derived from these design and build projects.

Findings

The results of this research are derived from statistical analysis and show that there is currently little awareness of QFD within the Nigerian construction industry or its potential effectiveness in design and build projects.

Originality/value

There has been little previous research into the use of QFD in the Nigerian construction industry, hence this paper provides insight but also highlights the need for further research.

Details

Journal of Facilities Management, vol. 12 no. 1
Type: Research Article
ISSN: 1472-5967

Keywords

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Article
Publication date: 1 November 2004

Bev Nutt

This paper introduces the special issue, which includes some papers originally presented at the “Futures in Property and Facility Management II” conference in March 2004…

Abstract

This paper introduces the special issue, which includes some papers originally presented at the “Futures in Property and Facility Management II” conference in March 2004. Focuses on the themes of this and a previous conference, several years ago – “Futures in Property and Facility Management”, at University College London in June 1999. The conferences considered the strategic opportunities for property and facility management worldwide, bringing together senior facility professionals, service providers, property clients and academics to debate alternative futures. The first conference focused on four themes; new strategic directions, new performance imperatives, policy and investment and the promotion of knowledge exchange. The second “Futures” conference had four interrelated themes: possibilities for new alignments in the future, real estate dilemmas, work, time and place, and a reform debate.

Details

Facilities, vol. 22 no. 13/14
Type: Research Article
ISSN: 0263-2772

Keywords

Content available
Article
Publication date: 19 June 2017

Clive M.J. Warren

Abstract

Details

Property Management, vol. 35 no. 3
Type: Research Article
ISSN: 0263-7472

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