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In this paper, faculty librarians at an academic institution explore the ethical dimensions of conducting research with user-generated social networking service (SNS) data. In an effort to guide librarian-researchers, this paper first offers a background discussion of privacy ethics across disciplines and then proposes a library-specific ethical framework for conducting SNS research.

By surveying the literature in other disciplines, three key considerations are identified that can inform ethical practice in the field of library science: context, expectation, and value analysis. For each of these considerations, the framework is tailored to consider ethical issues, as they relate to libraries and our practice as librarian-researchers.

The unique role of the librarian-researcher demands an ethical framework specific to that practice. The findings of this paper propose such a framework.

Librarian-researchers are at a unique point in our history. In exploring SNSs as a source of data to conduct research and improve services, we become challenged by conflicting and equally cherished values of patron privacy and information access. By evaluating research according to context, expectations, and value, this framework provides an ethical path forward for research using SNS data.

As of this paper’s publication, there is no existing ethical framework for conducting SNS research in libraries. The proposed framework is informed both by library values and by broader research values, and therefore provides unique guidelines for the librarian-researcher.

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Organizations' managements must recognize that continued success can bring with it a fear of failure. This means that the people charged with creating and/or developing projects and products need a certain amount of protection from having their creativity replaced with conservatism.

Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.

The purpose of this paper is to examine how various policing innovations, including problem‐oriented policing, broken windows, intelligence‐led policing, Compstat, third‐party policing, and hot spots, could be integrated into the community policing philosophy.

The paper provides a definition of community policing and individually examines each policing innovation to determine how they fit within the community policing philosophy.

The findings suggest that various policing innovations are wholly compatible with the community policing philosophy and that incorporating these innovations into community policing may improve their overall utility and the likelihood of their adoption.

The paper highlights the need for new ideas in policing to be built into existing policing innovations rather than developed in isolation.

The findings have implications for how law enforcement agencies fundamentally approach their work and come to understand and use policing innovations and how they are developed by scholars.

The paper is valuable to scholars and police practitioners because it clarifies the community policing philosophy and unifies various ideas regarding policing under one framework.

Since its origins during the Second World War, the computer industry has grown more rapidly than any other technology in history, and this growth has spawned a wealth of new terms and manners‐of‐speaking to describe computers and the uses to which they can be put. Such terms are often referred to collectively as computerese. The thesis of Barry's entertaining book is that the use of computerese is increasingly being extended to a wealth of other subjects that are often totally unrelated to computing. Barry refers to this use (or abuse) of language as technobabble: the subject matter and the pleasingly tongue‐in‐cheek style can be judged from the introduction, which starts as follows: ‘This paper‐based, productized bookware module is designed to support the robust implementation of a friendly, context‐driven interface between the developer and the end‐user. Did you understand this sentence? If so, you are fluent in technobabble’.

In the broad context of Uruguay’s police reform, the Ministry of Interior is implementing a problem-oriented policing (POP) program in Montevideo, Uruguay’s capital city. The purpose of this paper is to examine the obstacles confronted by this program over its implementation.

Data were collected through 20 semi-structured interviews conducted with members of the Uruguay National Police selected via purposeful sampling. The study relies on a grounded theory approach. Findings were interpreted based on five categories of analysis.

Findings point at obstacles confronted by the program associated with contextual organizational factors, a general misunderstanding of POP, leadership, resistance and motivation, and availability and sufficiency of resources.

Although POP has been implemented in a variety of settings, it is still rare in Latin America. As a consequence, research on POP is limited in this region. This study adds to the small but growing body of literature on the police reform in Latin America, and at the same time, is one the few pieces of research on the police reform in Uruguay.

With the rapid surge of mobile marketing, an increasing number of brands have launched branded emoticons in an attempt to build brand relationships with consumers. Despite the apparent promise of branded emoticon usage, there is only limited academic research on branded emoticons. This paper aims to build on impression management theory and the conceptualization of cuteness to investigate how the effect of cuteness in branded emoticon design influences perceived playfulness in mobile instant messaging (MIM) interaction and the creation of brand engagement in self-concept.

Consumers with usage experience of branded emoticons in MIM apps were recruited to complete an online survey. Partial least squares structural equation modelling was used to analyze the data.

Two facets of cuteness – kindchenschema cuteness and whimsical cuteness – can project a favourable social image to consumers that facilitates playfulness in social interaction and enhances brand engagement in self-concept, which leads to their willingness to purchase the brand and stickiness to the MIM apps.

The popularity of branded emoticons represents a new form of social interaction and an innovative way to build brand relationships. The present study is the first to examine the design aspects of branded emoticons and highlights that the cuteness of a branded emoticon may be a crucial factor in engaging consumers in MIM.

The purpose of this paper is to provide an in-depth investigation of e-commerce strategy implementation in mature franchise organisations from both franchisor and franchisee perspectives.

This research employed a multiple case study method where the e-commerce strategies of two mature franchise organisations were investigated in depth. Franchising experts were interviewed to provide an additional dimension to this study.

This research found that e-commerce must be integrated with the overall business strategy for optimal franchise performance. Since all parties to the franchising relationship are affected by the introduction of e-commerce, both the franchisees’ and the franchisor’s interests must be considered when the strategy is being developed. In addition, the consumer’s perspective is central to how e-commerce is structured, and franchisees are best placed to know their customers’ needs because they are directly involved in operating their business and interfacing with customers.

A preliminary model for e-commerce structures in service and retail franchising has been developed that depends on the nature of the business, the distribution arrangements and the order fulfilment arrangements. The two main avenues in e-commerce structuring were centralisation and decentralisation.

This study contributes to knowledge through an in-depth investigation of the internal process of e-commerce implementation in franchise networks from both franchisor and franchisee perspectives.

Institutions play a central role in service-dominant logic. However, the discussion regarding how institutional theory supports service-dominant logic advancements is still insufficient. This paper aims to contribute to a discussion on the multiple service-dominant logic approaches to institutions.

This conceptual paper presents the characterization of the existing streams in the broad institutional literature, highlighting the differences among those streams and elaborates on how one of the discussed streams – neo-institutionalism – is suitable to support service-dominant researchers in understanding the role of institutions in markets and value co-creation.

The paper shows that the three institutional perspectives presented are used indistinctly by service-dominant logic and a greater fit between the service-dominant logic and the neo-institutionalism stands out.

The paper proposes that service-dominant researchers should look at the neo-institutional stream as a particularly fertile ground for furthering their research.