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Article
Publication date: 5 April 2013

Santiago Jaramillo and C. Daniel Harting

This case study aims to examine the Software as a Service, Mobile Apps as a Service (MAaaS) as pioneered by BlueBridge Digital and their subsidiary VisitApps. This system…

Abstract

Purpose

This case study aims to examine the Software as a Service, Mobile Apps as a Service (MAaaS) as pioneered by BlueBridge Digital and their subsidiary VisitApps. This system is analyzed against current market trends in relation to the niche industry of tourism mobile application development and the broader mobile application development industry as a whole.

Design/methodology/approach

A survey of the industry is conducted via current literature and market analytics. The information for the case study is provided directly by BlueBridge founder and CEO, Santiago Jaramillo, in addition to other employees. Additionally, the problem of implementing this model in China and other developing economies is explored via existing literature.

Findings

This paper finds the model BlueBridge's subsidiaries offer to be a superior model of application development, delivery, and support than other common existing models for mobile application vendors. Further, many of its best practices may be replicable in developing economies.

Originality/value

The originality of the business model in question and the exploration of its possible implementation in developing economies provide value and new information to the body of literature and record surrounding mobile application development.

Content available
Article
Publication date: 5 April 2013

Shawn M. Carraher

Abstract

Details

Journal of Technology Management in China, vol. 8 no. 1
Type: Research Article
ISSN: 1746-8779

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Article
Publication date: 23 January 2019

Narayan Janakiraman, Jorge Bullemore, Leslier Valenzuela-Fernández and Jorge Fernando Jaramillo

The purpose of this study is to examine how a service provider’s offer quality is evaluated (OQ).This study shows that attitude toward the salesperson in a service context…

Abstract

Purpose

The purpose of this study is to examine how a service provider’s offer quality is evaluated (OQ).This study shows that attitude toward the salesperson in a service context (AS) is an important antecedent to OQ.

Design/methodology/approach

This study involves three studies, first is a dyadic data analyzed with HLM, second is an experiment and the third an IAT.

Findings

The findings of this study show that active empathetic listening increases offer quality evaluations, regardless of the AS level. However, at lower levels of AS, sales perseverance negatively affects offer quality evaluations.

Originality/value

While research suggests that listening is extremely important, there is also research that suggests that perseverance is more important. Considering data from sales people and from consumers, the authors examine when listening and when perseverance is important.

Details

Journal of Consumer Marketing, vol. 36 no. 1
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 7 March 2016

Belén Bande, Pilar Fernández-Ferrín, Concepción Varela-Neira and Carmen Otero-Neira

Although servant leadership (SL) improves the overall effectiveness of individuals and teams, it remains understudied. The aim of this paper is to provide insight into the…

Abstract

Purpose

Although servant leadership (SL) improves the overall effectiveness of individuals and teams, it remains understudied. The aim of this paper is to provide insight into the mediating mechanisms through which perceived SL affects salespersons’ proactive and adaptive behaviors.

Design/methodology/approach

Data were gathered from 145 industrial salespeople and their supervisors across a variety of businesses and sectors in Spain.

Findings

SL enhances salespeople’s adaptivity and proactivity by positively affecting their self-efficacy and intrinsic motivation. Furthermore, SL directly shapes the development of adaptive behaviors among salespeople, although this direct influence is not significant when considering proactivity. Additionally, the use of outcome-based control mechanisms enhances the positive effects of SL on salespeople’s intrinsic motivation.

Practical implications

The results demonstrate that sales managers can promote more proactive and adaptive behaviors among sales staff by recognizing the importance of service and their moral responsibilities to the success of their subordinates.

Originality/value

Cognitive evaluation theory was used to examine the direct and indirect effects of perceived SL on two emergent change-oriented behaviors (adaptivity and proactivity) using a matched sample of industrial salespeople from a variety of industries, thus providing a basis for the generalization of results. Moreover, in analyzing the moderating effects of outcome control, the conditions under which SL is more or less effective were examined.

Details

Journal of Business & Industrial Marketing, vol. 31 no. 2
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 18 December 2019

Belén Bande, Pilar Fernández-Ferrín and Sandra Castro-González

Although trust is considered a dyadic and bidirectional phenomenon, the majority of trust research has not considered it as such. The purpose of this paper is to…

Abstract

Purpose

Although trust is considered a dyadic and bidirectional phenomenon, the majority of trust research has not considered it as such. The purpose of this paper is to contribute to closing this research gap by analyzing the influence of supervisor’s propensity to trust on salesperson trust in supervisor, considering the mediating role of servant leadership (SL). Additionally, the authors delve into the relationship between trust in supervisor and salesperson turnover by examining the moderating effect of perceived ethical climate (EC).

Design/methodology/approach

Information was provided by 145 salesperson–supervisor dyads from 145 companies across various industries. SEM and PROCESS procedures were used to test the proposed hypotheses.

Findings

The results indicate that a supervisor’s disposition to trust is positively related to employee trust in the leader via its impact on perceived SL behaviors. However and contrary to the expectations, supervisor’s propensity to trust is found to have a direct negative impact on trust in the supervisor, suggesting the presence of additional mediating variables. Finally, the trust dimension of EC moderates the negative influence of trust on salesperson turnover intentions.

Research limitations/implications

The findings highlight the practical benefits of fostering trust in the workplace and confirm the significant role of trust in the identification of servant leaders. In addition, the study shows that a supervisor’s disposition to trust can have a relevant effect on salesperson’s turnover intentions. Moreover, the results demonstrate the beneficial role of an ethical work climate.

Originality/value

This study offers insight into how to improve the retention of efficient employees and the role of trust, analyzed at a dyadic level, in this process. In addition, the findings suggest why servant leaders adopt this leadership style.

Details

Personnel Review, vol. 49 no. 6
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 5 September 2016

Carmen Otero-Neira, Concepción Varela-Neira and Belén Bande

The purpose of this paper is to explore whether employee’s perceived organizational support and organizational identification (OID) have a mediating role in the…

Abstract

Purpose

The purpose of this paper is to explore whether employee’s perceived organizational support and organizational identification (OID) have a mediating role in the relationship between supervisor’s servant leadership and employee’s organization member performance.

Design/methodology/approach

The sample used in this study consists of 181 salespeople and 83 sales managers. The model entails a cross-level mediation process that was tested using dyadic data and multilevel structural equation modeling.

Findings

Findings show that sales managers’ servant leadership is directly and positively related to salespeople’s organization member performance. In addition, sales managers’ servant leadership is indirectly related to salespeople’s organization member performance through the salespeople’s perceived organizational support – salespeople’s OID chain.

Practical implications

In order to increase employee’s organizational member performance, employees with a “we” mentality and who feel the need to serve should be selected for and promoted to supervisors. To enhance employees’ perceived organizational support and OID is also important, as these factors will encourage employees to behave in the best interest of the organization.

Originality/value

This is the first study to provide evidence for the relationship between servant leadership and organization member performance, as well as the mediating roles of employee’s perceived organizational support and OID on this relationship.

Details

Leadership & Organization Development Journal, vol. 37 no. 7
Type: Research Article
ISSN: 0143-7739

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Article
Publication date: 6 February 2017

Leslier Maureen Valenzuela, José M. Merigó, Wesley J. Johnston, Carolina Nicolas and Jorge Fernando Jaramillo

The aim of this study is to reveal the contribution that Journal of Business & Industrial Marketing has to scientific research and its most influential thematic work in…

Abstract

Purpose

The aim of this study is to reveal the contribution that Journal of Business & Industrial Marketing has to scientific research and its most influential thematic work in B-to-B since its beginning in 1986 until 2015, in commemoration of the 30th anniversary.

Design/methodology/approach

The paper begins with a qualitative introduction: the emergence of the magazine, its origins, editorial and positioning. Subsequently, it is based on bibliometric methodologies to develop quantitative analysis. The distribution of annual publications is analyzed, the most cited papers, the keywords that are mostly used, the influence on the publishing industry and authors, universities and the countries that have the most publications.

Findings

The predominant role of the USA at all levels is highlighted. It also highlights the presence (given its size and population) of the countries of Northern Europe. There is great interest in appreciating the evolution of the number of publications that are always increasing which demonstrates the growing and sustained interest in these types of articles, with certain times of retreat (often coincide with economic crisis).

Research limitations/implications

The Scopus database gives one unit to each author, university or country involved in the paper, without distinguishing whether it was one or more authors in the study. Therefore, this may bring some deviations in the analysis. However, the study considers some figures with fractional counting to partially solve these limitations.

Practical implications

After observing the different perspectives of the journal’s production, it allows to give an objective view of the evolution that the Journal of Business & Industrial Marketing has had in the past 30 years.

Originality/value

It is part of the trend that several journals (Journal of Marketing, Journal of Public Policy & Marketing, Journal of Marketing Research, Journal of Business Research) made special sections to show progress and contribution of these journals to scientific research.

Details

Journal of Business & Industrial Marketing, vol. 32 no. 1
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 11 July 2016

Jonathan Ruiz-Jaramillo, Emilio Mascort-Albea and Antonio Jaramillo-Morilla

Growing awareness of the importance of preserving the built environment has created an increasing demand for experts capable of performing building inspections to ensure a…

Abstract

Purpose

Growing awareness of the importance of preserving the built environment has created an increasing demand for experts capable of performing building inspections to ensure a high level of preservation. Technical surveys include a set of procedures and tests that have become essential tools providing the necessary knowledge required for maintenance, preservation and improvement of buildings. The paper aims to discuss these issues.

Design/methodology/approach

Within this set of inspection techniques, this paper presents a method developed to produce vertical deformation plans from the levelling data obtained from different floors of a building. It also explains how to perform accurate levelling and an outcome analysis to provide displacement maps. Thus, based upon obtained measurements, it is possible to achieve 2D contour maps and three-dimensional (3D) surface mapping by means of specialized software that is typically used for cartographic and territorial analysis.

Findings

The developed methodology provides easier analysis of the deformation of buildings and structures. Consequently, the method produces relatively accurate outcomes that are sufficient to make a proper assessment that facilitates the diagnostic and decision-making process. The case studies analysed show the applicability and usefulness of the procedure.

Originality/value

This sustainable and non-destructive system is an essential instrument for providing valuable and useful information to the specialist. The 2D/3D graphical data displays enable easier analysis of survey results, also aiding comprehension of these results in the context of liability claims.

Details

Structural Survey, vol. 34 no. 3
Type: Research Article
ISSN: 0263-080X

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Article
Publication date: 6 June 2016

Erwin Hansen and Jennifer Zegarra

The purpose of this paper is to explore the relationship between six different dimensions of political risk in a country and its spread for a sample of 12 Latin American countries.

Abstract

Purpose

The purpose of this paper is to explore the relationship between six different dimensions of political risk in a country and its spread for a sample of 12 Latin American countries.

Design/methodology/approach

The methodology applied consists of panel estimators with fixed effects. In addition, a panel data model with instrumental variables is considered to tackle with potential problems of endogeneity in the model.

Findings

The results show there is a strong positive relationship between political risk and sovereign spread in Latin America, i.e., greater political risk is associated with greater sovereign spread. This effect is particularly significant when the political risk is associated with a weak rule of law or low-quality regulation in the country.

Research limitations/implications

The main limitation of this study concerns the potential risks of endogeneity which might exist between sovereign risk and political risk measures, which may not have been completely eliminated with the econometric methodology used.

Originality/value

This paper contributes to the literature of sovereign risk by studying the dimension of political risk in detail. Specifically, six dimensions of political risk are studied. Additionally, it provides empirical evidence, including the 2008 financial crisis period, regarding the determinants of spreads on Latin American economies.

Propósito

En este trabajo se estudia la relación existente entre 6 diferentes dimensiones de riesgo político de un país y su spread soberano para una muestra de 12 países latinoamericanos.

Diseño/metodología/enfoque

La metodología utilizada corresponde a estimadores de panel con efectos fijos. Además, se considera un modelo de panel con variable instrumental para lidiar con posibles problemas de endogeneidad en el modelo.

Recomendaciones

Los resultados muestran que existe una fuerte relación positiva entre riesgo político y spread soberanos en América Latina, es decir, mayor riesgo político está asociado a mayor spread soberano. Este efecto es particularmente significativo cuando el riesgo político está asociado a un Estado de Derecho débil o a una baja calidad regulatoria en el país.

limitaciones de la investigación

La principal limitación de este estudio son los potenciales riesgos de endogeneidad que pudieran existir entre las medidas de riesgo político y riesgo soberano, y que no hayan sido eliminadas completamente con la metodología econométrica utilizada.

La originalidad/valor

este trabajo contribuye a la literatura de riesgo soberano estudiando la dimensión de riesgo político en detalle. En particular, se consideran 6 posibles dimensiones del riesgo político. Además, provee evidencia empírica reciente, incluyendo el período de crisis financiera del 2008, respecto a los determinantes de spread en economías latinoamericanas.

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Book part
Publication date: 27 September 2019

Paula Razquin

This chapter reviews the empirical research on the supply of teachers in Latin America. The first part stresses the importance of teacher labor market perspectives for…

Abstract

This chapter reviews the empirical research on the supply of teachers in Latin America. The first part stresses the importance of teacher labor market perspectives for understanding the supply of high-quality teachers, one challenge that most countries in the region face. The second part introduces the teacher labor market framework that guides the search, while the third section describes the goal of the review and the methodology. It follows a mapping, description, and classification of the empirical research on the teacher supply and a discussion of the main findings. The chapter ends with a summary and a brief discussion of the implications for teacher policies.

Details

Annual Review of Comparative and International Education 2018
Type: Book
ISBN: 978-1-83867-416-8

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